some times the pool gets really full so you better go early to catch some tanning chairs

spa is great too, although it's a separate cost

to this day my boyfriend says he has not had better bacon in his life from the breakfast buffet lol

had a lot of choices for breakfast mercado 19 had a lot more choices and la consetida was more cozy

wonderful activities including gorgeous beach parties and concerts and a great state of the art gym and all other amazing services and wonderful staff, absolutely everything about this resort is

was only one beach grill and bar and it was for the elite members so you either had to walk way over to the far side of

pool closed to early

pool bathroom was horrible, not clear information con restaurants open each day, no music at the

side gym)

the breakfast was fine wish it was more selections.

this was an all inclusive resort we ordered room service breakfast and it was honestly very good

room service is superb

pool is very nice as well

considering how much you pay to stay here, the guilt you can start to feel if you didn't pay the golf cart driver or a staff member who's just given you fantastic advice didn't sit well with us

complimentary green fees at playa mujeres golf club were also excellent

, all the amenities were there stores , multiple restaurants, large pool areas , spa and golf cart service around the property

room was across the lagoon from the family section with kids

if you do not have kids i would not stay at the palladium

was the spa worth it

we took advantage of the spa which i hope everyone can do

but the food was not even halfway good in the buffet or snack bar

the water park is a plus to the resort and my kids lobed it

was excellent all friendly and helpful thru our whole stay waterpark is great for kids and families room was good

breakfast is great traditional mexican food

the pool, food and beach were all amazing

however, when we brought it up to management they had the kids moved far from us so we wouldn t be bothered

were plenty of chairs/recliners at the pool

the spa services were amazing

told me no kids allowed and they won’t cancel my reservation after they took my money

none of the treadmills in the gym worked during my stay

your feet

two bedrooms two bathrooms kitchen and sitting room

excellent room - bar pool was a blast met many new people

your feet (from returning to the beach; there was an area where you can borrow pool floaties, kids toys, etc

easy access to beach - staff was very kind and professional - big and clean room, with a/c and wifi

they should equip its kitchenette. there is hardly nothing of utensils to eat

we had a room with a simple kitchen set up

there was only 3 forks and one small spoon in the kitchen area; and no knives at all

the kitchenette had a couple plates, bowls and cups but no utensils so need to have your own in order

was no drinkable water provided and the kitchen wasn't equipped very well (no knife nor spoon)

), free pool trial for scuba diving, yoga and fitness class daily (but not the fact that the second person of the same room should pay extra

super helpful staff, very nice place, there is a bar (restaurant) by the pool

i loved the daily schedule of fitness classes and spanish lessons

pool area, location, bar restaurant, the bungalow area.

the pool area is so chilly

hotel is located right on the beach with free access to their beach club with beds, pool access and a fabulous beach restaurant

the pool was small but it didn t bother much because we were at the beach.

beautiful room, beautiful pool, breakfast was delicious

master suite was very spacious, water temperature and pressure were good, and much better than other places we stayed in

pool area, fabulous location, lovely large & clean room, friendly and professional staff & good

food and drinks were awesome especially the breakfast juices!

hotel provided a lovely continental breakfast, which was made free

food, the non-heated pool

the pool area is gorgeous and sleek with a pool that looks over the water and lounge beds

there is a very cool pool lounge area

location is superb - got an early check in and late check out without extra charge, which was super nice and appreciated

location is superb - got an early check in and late check out without extra charge, which was super nice and appreciated

we didn’t have breakfast as we had the kitchen room

upgraded suites with kitchenettes looked more comfortable but a little pricier

the room was clean perfect location nice kitchen area good value for money

it also offers a shared kitchen and dining area available throughout the day, along with complimentary coffee and tea to

the communal kitchen with coffee in the morning

loved the beautiful garden with the pool and the cleanliness of the property

directly on the beach with beautiful view, grounds and pool

the pool, beach and ocean view were great.

location, friends staff, clean room, water available for guests, fridge in room, great pool

can’t wait for the pool and hot tub

there was a pool as well which was a surprise for us

restaurant and bar is very welcoming and has good quality of food

cool part of town, the bar restaurant had great food with nice staff.

the location and the pool was great

loved having a kitchen

they let us do an early check in, upgraded us to a bigger room that was available

pool is only open from 11am-8pm when the restaurant is open

access to the pool in the restaurant

the pool was accessible only through the restaurant. there are no beach towels for the pool.

pool was connected to the restaurant and therefore not very private

no shade area at the pool so did not go there more than once

adults only

good front desk staff, hotel is clean, has a nice little pool (which is not super warm), a nice gym, nice area to hang clothes, good ac, hot water, space around the sink to put toiletries, big

music from the bar behind the hotel but took earplugs and used app on my phone to mitigate it

nice pool

they have a small cozy bar that offers 2 for 1 beer from 4 to 5

breakfast was fine, everything else was disappointing

a lady at the pool told us she was in tears under the

the beach is amazing!! the water is crystal clear. it feels like a pool made by nature.

family friendly as well and felt very safe having kids (10 and 13) swimming at pool while we were laying out beach side

the private beach access, especially with kids

more options for lunch and breakfast

the spa is also a must-do

breakfast was great every morning, as well as room service

breakfast buffet was consistently great with lots of options for many kinds of dietary needs

breakfast was amazing! enjoyed the wide variety selection of the buffet.

location is amazing. breakfast is good with an excellent staff.

the pool was wonderful tho we had a small beach the lounge beds made you feel comfortable

also, pool bar would not charge our room for the drinks so we had to carry our credit card with us to get

location was good. breakfast was good as well. servers went above and beyond!

i did not have breakfast

2) the pool looked like nothing in the pictures i saw online

oh and dont go there for the swimming pool, at first we didnt even see it

the swimming pool- hmm would rather take a shower then relax there

there is even a pool.

gym/fitness center was small & had no windows or view. minimal equipment

property was clean and well appointed. roof top bar was excellent for sunset drinks

and my son loved the gym

if you miss housekeeping you can order room service waters but i found them to be quite expensive and sometimes they didnt show up if it

we enjoyed our stay, the pool, yoga, restaurants meals and and wonderful buffets on the beach

there was parking provided as promised

staff at the property, informational and helpfull, working wifi, refrigirated botteled water for normal price

excellent location, great staff, fast wifi, good ac

staff - really comfortable room with huge bed, ac, tv, hot water, soap, shampoo and towel - good wifi - soft drinks available to

nice big room. good stuff. good wifi

the staff assured that i enjoy my time resting in lobby/pool/gym

we then went to the bar after 6pm to redeem our “invitation” drink tickets

staff pool restaurant & decor! excellent!

nice room and great gym excellent food

spa is horrible , expensive and therapeutic uncapable of giving a massage

the breakfast was very good

room very clean rooftop restaurant with pool and gym big bathroom big beds big underground parking

the breakfast buffet was amazing!

hotel and rooftop bar staff are awesome, and the facilities are very nice, mainly the pool area

the gym and pool

rooftop pool, bar & restaurant

it’s very easy to meet people, especially in the kitchen where everyone gathers

swimming pool and bar area were also lovely

only the kitchen is a bit small and the stoves were too big for guests to cook

roof pool!

people and nice private rooms if you want a treat the reception staff were so helpful and the pool and the sea were

delicious breakfast, cool bar, and a great international crowd — europeans, americans, and canadians, so

no breakfast and it’s not the place to go if you like quiet places!

people: edgar reception very gentle and fun, the girl of the bar, the cheff she make me a special breakfast and the girl that give u the breakfast everyone super nice and always with a smile and

so good to me as a 69 year old. met wonderful young adults to lead the world.

room had incorrectly listed as having a refrigerator and although the rooms don't come with mini bars, the staff made sure to get one for me the same day, which was great

received 3 single beds , tv & internet didn’t work , breakfast was served @ different hotel 2 blocks away ,balcony for fresh air was permanently closed

breakfast was ok but could have been better, that is presentation and taste

no blinds in my room, breakfast was located in sister hotel. hot water didn’t work

room service was great

water in the pool was super cold

had to change rooms 3 times, till we finally get the connecting rooms with our kids

private beach club, had 3 pools, beach, bar & food, hotel supplies a shuttle

you need to pay an extra charge for the wifi

beautiful hotel/spa with the feeling of a tropical paradise.

the kids reported slow wi-fi at times

the manager was super friendly when my kids wanted to watch tv and couldn't find connection he came to the room and fixed

extra for our daughter, not even her age was asked, when the website of the hotel mentions that kids can stay for free in the room and while we asked via whatsapp before booking confirmation

the best part was restaurant-style breakfast, we got chilaquiles and they were yummy

staff and pool area

only after we came out of the shower (took a while with 3 kids) did we realise that the shower completely flooded into the main room (as no barrier or shower

nice rooftop terrace and pool area

also a pool

love having the pool for my son

the property is designed beautifully with a tranquil outdoor pool area, gorgeous rooftop and spacious rooms

amazing place. very chill beds are really comfortable pool really beautiful

loved the swimming pool and staff were very friendly and helpful

of amenities (available swimming pool, wellness and spa classes, comfortable air-conditioned room, nice and helpful staff

i also managed to book a spa treatment that was amazing

there is laundry service and so many stores around this hotel

the wifi worked well

free wifi. nice garden. pool, but did not use.

location. room and kids pool. very nice and a great price.

didn t have wifi in our room, so we have to go out to get internet - that was so irritating and a lot of

bus station, beautiful property, better than expected, we had a beautiful room in front of the pool

facilities, nice pool, great restaurant and bar with super helpful staff

it had a bar which served breakfast, lunch/dinner, and cocktails

property with a nice pool to chill

bar staff and check in staff were lovely

i had the best room overlooking the pool, there’s various restaurants you can enjoy

swimming pool

there's a co-working space, a pool, a spa, a kitchen, common place to hangout, and excellent decor for some really amazing photos

nicely redone pool area.

amazing hostel, beautiful with small pool and very good wifi