indoor pool was great,restrooms and showers clean, the only thing was the sauna wasn’t

bar and activities are a great plus

hacienda had different things to do; horse riding, pinpong, little football, tennis, sqash and a pool the rooms had enough plates and microwave and

pool was too far from rooms, water was not warm, there were not many chairs to sit and hard to find

we wanted to have access to the facilities of the hotel like the restaurant and the pool, but we were too far away from it

was hard and very uncomfortable, wifi was sohen it worked, breakfast selection was poor food did not seem

i chose this hotel as they list breakfast being served from 6am, and i needed to be at work at 7 so

breakfast is excellent

location and breakfast

good breakfast though small selection. very comfy beds. secure and good room cleaning.

nice backjard, very nice swimming pool

the pool was also full

laundry was quite fast, taking my clothes in the afternoon and returning it at

it was a nice enough place. professional but cold. convenient parking. nice pool!

very comfortable room and bed great hot shower pool was great included breakfast was delicious

hotel offers water, coffee, tea and laundry service

bar area is quite nice, and the barman was very friendly

especially the pool

free parking on the other side of the block

the parking lot is on the back of the hotel and no one helps you with your baggage

no gym available, pool in reparation process a cheto in my room, no wc paper at my room

people, superb hospitality, great location, closed parking and the breakfast was very delicious

pet friendly. nice staff. 10 minutes away from val’quirico. full breakfast included.

the breakfast was included, but pushed a lot of

staff was nice and helpful, complimentary breakfast, secure parking,

kind staff and great local breakfast

the staff was quite helpful and breakfast was really good.

room service

room service food was very bland

i like the gym and the pool

the children liked the pool very much

the bar staff were a+ the swimming pool was great

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

breakfast is not perfect but pretty good, both days they had eggs of some kind, yoghurt with fruit,

the breakfast choices were very few and there could have been more

it was a good clean room. they had free laundry service.!

wonderful clean room and great breakfast.

the location was great. i did not have breakfast

wifi password didn t work

the amenities in the room are good, bed comfortable, wifi, fast and reliable

refillable water - you have to buy water bottles off them instead of refilling your own wifi wasn't great in the room i was

by chance i met the owners whom in reception whom at their own will gave me great info on laundry, restaurant and things to do in and around puebla

wifi not so good.

and helpful, fantastic mexican patio within the hotel, kids loved the playground and swiming pool

the little kids park and the open outdoor space.

neighbors while being intimate and talking in addition to hearing everything from the yard where kids play and scream location: even if super close to bus station , walking to the center i

noisy interior room, as children play in swimming pool and patio

location, all staff were very attentive and helpful, fantastic mexican patio within the hotel, kids loved the playground and swiming pool

we also loved the rooftop deck with a lovely pool

guest services, the pool and the gym

great breakfast, elegant rooms ans facilities, great service

everything specially the breakfast and the unique building

in puebla that we only had one meal in the restaurant downstairs (as opposed to the one by the pool), and that meal was an unremarkable late breakfast

parking at property, a valet takes the car to a parking lot nearby, and from what i understood

the parking and the romm is small

was very clean and nice, nice speed on the wifi connection, very friendly and helpful personal it was a very good experience this hotel is

terrible smell in the bathroom and wifi was very bad

great location, parking is included, staff was helpful and friendly.

they allowed me a 1 hour early check

few problems included some poor information at the spa/gym given by the coordinator as well as inconsistent wifi and someone banging down below through

bathroom very slippery. no safety bar to grab and prevent a fall.

great small gym and nice private steam rooms

gym and spa were under renovation, so i couldn't use them

gym and spa were under renovation, so i couldn't use them

poor wifi

the wifi is not very stable

would have preferred more reliable and secure wifi, and i found the cafe convenient and delicious but a bit overpriced

the wifi is stable enough but sometimes was cutting during calls

were working from the hotel)