my favorite part was the pool, the gardens and the view

wifi

wifi worked well

com we got early check in but had a problem with the room with no wifi in or outside as had with sister hotel so by time sorted we lost the gain of early check in

the restaurant and room service

great staff. good size rooms. lovely garden and free ample parking.

i used the pool only once -- it didn't feel 100% clean, but maybe that was just me

free and secure parking available

there is ample parking onsite

the setting is pretty and the public park adjacent is nice but a public pool is not part of the hotel

beautiful hotel and grounds, relaxing rooftop pool area

the pool area has great views of the pyramid and you can see the volcano

rooftop pool nice as well

the rooftop pool with the view on the cholula pyramid is unmatched

pool is small, it is only for staying a little bit

decent rooms, but hot water and wifi were iffy at best.

ok room. nice people. good parking.

big room, easy fairly secure parking

having safe parking was a plus

- great staff, couldn’t do more to help, the heated pool (great for a morning dip), the location and it was new, clean and modern

great design around the hotel, pool, rooms

the pool and attention

pool setting was lovely but water cold

the pool was not crowded and although not large, was fine for swimming a few lengths

are confy, great location, great decor, small, private and with all the main amenities cable, wifi, etc

you are searching for a large swimming pool or sunbathing you will be disappointed because the pool is quite small and not very exposed to

parking was a little cumbersome with the valet waiting times and the parking lot being outside of

facility provided parking at no charge

amazing spa - try the massages, worth it

the temperature of the pool is perfect

great location, big rooms, secure parking, good beds

the location was absolutely superb- we just walked to everything, easy to find and the parking was great

calo). it has an own big parking.

hotel is very nice, well located to the sights. has a good secure parking lot.

it s well located, just a short walk to both the city center and the pyramids, and also offers parking

free wifi with good signal in the room

we could do an early check in as fortunately our room was ready

location wifi

close to all the sites to see and they have room service that's very quick

wifi

breakfast was ok

the breakfast could have been improved by more variety.

very nice historic building, early check in possible, spacious room

the breakfast and the service was great too

we really enjoyed the simple, but delicious breakfast set for us each morning

the parking lot is small

parking is a few blocks away

safe & secure parking is attached to the hacienda

the wifi reception was very poor in various rooms.

tower, room darkening shades made sleeping easy, and the air conditioning worked great as did the wifi

the wifi is useless there is no parking the bathroom's cabin doesn't close so the water goes

wifi didn't work sometimes, that's the only real dislike

wifi non existent on 2nd floor

the pool looks great too

pool is heated

great value, good staff, safe, great little pool

pool area was a bit dingy. no seating once you got out. both minor complaints.

the pool was dirty and pretty cold.

breakfast can imporove

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

i like the breakfast a-lot

clean rooms, nice service, comfortable bed, good breakfast.

breakfast

i think the breakfast options for the buffet could be a bit better, but overall it was good.

room service and food was good

valet parking, my daughter left a necklace on the bathroom sink and went out

only entrance to the hotel is up an elevator through the parking lot

there s no shadow in the pool

was really nice, the room was big and comfortable, breakfast good enough and tasty, but the location is great

the staff at the breakfast was very unfriendly and breakfast was limited to what they had to offer

the breakfast was the same every day.

toilets with water logging, lockers were not working, most negetive answer from receptions, breakfast was very basic one bread per person, disappointed with overall

the breakfast was delicious excellent very good the location is perfect

i loved that the gym is open and perfectly ready for anticovid measures

my kids enjoyed the couch and side tables of the room to play at

the breakfast is top, the hotel is also really nice and very modern.

incredible breakfast, perfect location, excellent staff, big room.

very good breakfast confortable room

rooftop bar with a nice

great hotel, staff very friendly and supportive. great restaurant and breakfast was excellent.

parking is a bit tight but works out.

has a parking right there, elevator, very close to exit roads of the city and 15 min from downtown, very

free parking under the hotel

was a heated pool and decent gym

in general everything was very good. even the breakfast was worth the stay.

the breakfast was excellent. the quality of the products was great.

the location was convenient and the breakfast options were good too.

parking garage was dark

breakfast

the wifi only worked 1 out of 4 days

in staff at reception were nice, but not the security and or parking attendants we then had to wait over 5 mins till someone turned up to open car park barrier

bad wifi

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

it was a good clean room. they had free laundry service.!

the location was great. i did not have breakfast

breakfast is not perfect but pretty good, both days they had eggs of some kind, yoghurt with fruit,

the breakfast choices were very few and there could have been more

the hot breakfast food had ham or bacon on it

there is a kitchen with a fridge for guests to use

the spa services were fantastic

for guest with an extended stay, it would be nice to have the option to use your breakfast voucher as credit towards the regular menu and allow guest to pay the difference

the attached restaurant served a good breakfast (included)

our stay included breakfast at their gourmet restaurant

great breakfast and location