great breakfast and location

for guest with an extended stay, it would be nice to have the option to use your breakfast voucher as credit

it s a breakfast & lunch place

we also took advantage of the nice spa and the cafe, which had good food

the spa services were fantastic

old, insects in our room (cause we found left overs of meat on the floor when checking in), wifi didnt work at

fast wifi

good wifi in the rooms for us and nice tv

only bar hand soap was available in the bathroom, so very limited compared to other places in the area

the rooftop bar has an incredible view

valet parking is

parking lot is a block away

confy and central hotel with nice beds and pillows, excellent location, good wifi and quiet room if you ask

gym the running machines weren't working, your should add if not 2 at least 3 working running

small but nice fitness room next to the swimmig pool on the rooftop

the gym upstairs is well equipped, and the wifi was fast and stable enough to hold video calls if you need to

having to pay cash at the bar and restaurant dumb

good wifi

good service, and no problems with the parking

wifi did not work and i needed it; the free breakfast was denied me even though the app said i had

on the roof terrace would bring us the menu and from that point on i had get up and go to the bar to order food

wifi didn t work at all in our room which was inconvenient

the room was excelentthe breakfast on the roof was a great surprise. everything was perfeect

very kind staff, super clean, strong wifi, convenient location in the center

location and wifi. 24hs reception.

strong wifi, location, cleanliness.

and the wifi in the room was very

we could hear someone snoring in another room throughout the night, and the wifi was intermittent

there is no wifi coverage in the room i stayed in

th facilities are beautiful, and the room service food is excellent

wifi was spotty

clean, air conditioning, smart tv with wifi, balcony and comfy bed what more you want?

you tried to hang up whit your friends in the hotel bar they don t want to be available after 11

the location is ideal for staying in the old city, and the bar serves good coffee

bar has no capacity to serve mixed drinks

the gym area has room for improvement. the cleaning could be improved.

restaurant food and bar service not good

wifi could be a bit stronger

rooms, good air conditioning, even a small gym on the roof, and helpful staff, great location close to zocalo

wifi isn't that good and affect my clases

and great prices in food and drinks, super nice view of the cathedral up in the terrace and nice bar

no warm water at all wifi wasn't working

note that they do have valet parking as well

location is amazing, and good wifi

wifi wasn't good so it's not a good place if you plan to work a little

the accomandation was very cheap, cleann, good wifi and the location was great.

good location. there is a kitchen although dirty and not well furnished.

the kitchen was well stocked with everything you need and was also really clean at all times

room was not very good. dirty kitchen. no terrace as advertised.

only parking andbright street lights

something really good was that the parking lot didn t have an extra charge

was told parking on property and not so, it half a block from hotel and at a valet parking place

poor wifi in room.

official parking area (parking lot reforma) is being paid by the

wifi was an issue, you had to go to the front desk to get a good signal because in your room, it

a plug in didn't work. reported problem but was never fixed wifi rather suggish

were ridiculously small would be a bad point and wifi a bit on/off

quite old, no shower curtain in the bathroom, wifi was working slow

cheap accommodation. close to the historical centre. free parking in garage.

wifi was not

wifi is terrible inside the room.

close to the zocalo and safe to walk around with kids

) the building is so attractive and interesting, and despite the thick walls the wifi worked in the bedrooms

close to the zocalo and safe to walk around with kids

no iron available and the wifi doesn't work

no hot water bad wifi reception

wifi does not work inside the rooms (or works really poorly), and it goes on and off outside

also the wifi didnt work for two days, at least they gave us a little discount as we asked

modern facilities or a quiet (early) night, as there is absolutely no isolation of sound and the bar downstairs

wifi dident work

wifi was not consistent in my room, but the staff would always do their best so that i could at

good hot water and wifi

the wifi was not the best

parking free of charge

wifi worked and we appreciated that the check out was at 1pm giving us time to explore markets in

it s a very clean and perfectly located hotel with great wifi and a lovely staff.

unstable wifi - not sure they can clean the wood in the shower - booking didn't show there was a parkinglot

horrible towels from room service

the parking was around the block but nice to have

location with lovely view of the cathedral and breathtaking city view from the rooftop bar and restaurant

rooms were comfortable, clean and with all the amenities - air condition, tv, wifi etc

staff were super friendly and accommodating, the rooms were spacious and comfortable, and the wifi was decent

beautiful building and room friendly staff nice beds nice sofas in the hall wifi was

wifi only works in common areas

the location is fantastic. the rooms are large, beds are good, wifi fast.

excellent wifi signal and the room also had a television with netflix

we almost had a luxury feeling, if there wasn t the downsides regarding staff and low quality of breakfast

the first morning the included breakfast was ordered from a menu and very good , the second day was a buffet

top restaurant and bar were excellent however the wine cost was a bit expensive per the bottle vs us cost

the staff were incredibly helpful and the breakfast was delicious

roof top bar was very nice and good experience

for another 20 mins as they said they were going to have to charge us for an additional day of parking

no room service, no spa, no gym, no tea bags

wifi connection was not good

pet friendly hotel in the heart of the city

wifi pretty slow. bed mattress seemed a little saggy, like kinda old.

clean, pet friendly, comfortable, good location, nice staff.

very cute and clean, staff were amazing. wifi was good.

wifi was way too slow

wifi was ok, but not great

wifi was bad

wifi,good breakfast, shower with warn water, helpful personal

the wifi was very weak - don't stay here if you need to use wifi.

plaza), amazing breakfast, you can tell they put their heart in everything they do & even late check out

wifi is great too

location, spacious and comfortable room, fantastic wifi, cable tv with english channels, clean, nice view from

very clean, nice ambiente, kind staff, super wifi, great location (cathedral, restaurants)

a terrace with a small attached gym, however, there was a terrible smell on the patio right next to the gym

bathroom was not working in first assigned room; had to switch and they do not offer room

entrusted my laundry to the hotel after the reception suggested they could do it for me rather than me have to

no wifi not as clean as you would imagine

wifi, excellent location, though understandably a bit noisy on the square side, comfortable bed,

restaurant and room service start at 8 and 9 am

weak wifi kept fading in and out

free parking for us, but in a different location

restaurant inside, pool ; the only thing it wasn t ready that first day which i wish i would of known before

the kids loved the pool and the overall feel of the hotel.

not enough parking if you are

pool not clean as it could be

the kids loved the pool and the overall feel of the hotel.

valet parking is useful, however, you have to count with 20 mins or so due to traffic, so ask for your

though valet was great, i like parking my own car; it would have been difficult since there is no parking on

staff helped me get express laundry service

we also consider the free parking option as one of main reasons for our stay but it was not awarded when we

sraff bed bathroom wifi cleanliness location

the rooftop pool area is amazing for such a old style house.

staff was amazing from the beginning till the end of our stay, security staff, cleaning staff, breakfast and

rooms, bathroom, decoration, comfortable beds location, parking

good wifi throughout

breakfast would rate 3 stars: no vegetables, not healthy, fruits can only be ordered instead of

everything about this hotel is perfect: the rooms, the rooftop garden, pool and bar, and especially, the staff

lights, temperature etc on the tablet, high-tech toilet, huge tv, nice rooftop with little pool and whirlpool

fabulous rooftop pool with beautiful 360 views of the city

my room was spacious and the bed was so cozy

spa tub on roof not close to hot, but staff did respond to my concern, and at least got it warm

breakfast was

the staff was helpful and breakfast was excellent

gym and pool actually non existing

the rooms needs to be up dated ( they are a little old and miss features of the new ones) and the pool should

also the pool on the 4th floor was not usable and very small

ambiance. staff, also, breakfast was very good.

loved the coffee and tea bar with nespresso machine, which meant you could get good quality coffee at any time

very nice breakfast and upstairs sitting lounge

wifi was poor - wouldn't have mattered but i had 1 video meeting that i needed to do and the wifi

internet is slow and discontinuous 2) the breakfast that is included in the hotel rate is just ok

the receptionist did offer an alternative wifi connection, but this didn t work at all

it was close to everything, great staff and a bonus to have breakfast and free parking.

the free parking was not on-site, but worked well for us

the valet parking is perfect and free

terrible smell in the bathroom and wifi was very bad

no cleaning or room service was provided

no wifi

wifi is not great in the whole room so you kind of have to stay close to the door to get signal.

would have preferred more reliable and secure wifi, and i found the cafe convenient and delicious but a bit

the wifi is stable enough but sometimes was cutting during calls (we were working from the hotel)

the wifi is not very stable

poor wifi

although each room had its own wifi connection, the one in our room was sporadic, so we had to use a different

were given an upgrade as the tv and wifi weren t working in the room we booked

claims to be a 5-star hotel and they don t have a pool, a gym and the spa is a room

they allowed me a 1 hour early check

wifi barely worked in our room

claims to be a 5-star hotel and they don t have a pool, a gym and the spa is a room

weak wifi, small bathroom

wifi was very patchy and unsecured

includes parking which is positive considering that in the historic center car is not needed at all

we were informed it would be better and faster to get room service because of the wait time

few problems included some poor information at the spa/gym given by the coordinator as well as inconsistent wifi

pool, the room, the bathroom (great shower), location, staff, spaciousness, quietness, nice architecture

the dinning was tasty with plenty of options for us adults and our two year old

- breakfast menu was rather limited - pool staff could have been more attentive

breakfast is excellent

parking service - garage in the hotel

great location. the puebla zocolo was only a few blocks away. wifi worked great.

a hand soap bar was taken every day and replaced (not always) with a new one

wifi did not work

wifi in rooms, and very thin walls, you can here everything

the gym is okay

the wifi worked well

the wifi connection was not the greatest

wifi connection totally ineffective

wifi was sporadic, too slow at times

wifi signal was weak on the 3rd floor where i stayed

wifi was ok but coverage and speed could be better in many parts of the hotel

buy elsewhere because they didn't have the brand that we liked, also the receptionist from the spa didn't took

there is a pool, which was lovely and looked very inviting, a spa and a gym

wifi patchy,no slippers and restaurant good but not the best with mistakes made

only thing was that there were noisy kids at the rooftop pool sometimes but this just depends on your luck

parking is a bit tricky. wifi was not working when we stayed.

wifi was very very good, best in mexico so far

wifi was excellent too

wifi was strong and consistent

big, comfortable bed, hot shower, decent wifi, nice outdoor area, and very welcoming of both people with pets

efficient, professional staff - from arrival, to leaving, including breakfast and the pool

great hotel - nice room / good breakfast / secure underground parking.

it s a pet friendly place too

quite far from downtown. could add more weights to their gym.

bathroom was old, in need of renovation!!! parking restrictive.

breakfast was included in the price of the room, and we loved the dining room, and returned for a

breakfast was very good and offered a nice selection of mexican food

the restaurant was terrific with a wonderful breakfast included in the price of the room

is a wonderful hotel,the breakfast was out of this world

free valet parking breakfast was okay but nothing special

the parking couldn't be much more secure

we requested a parking spot for our car and we got a closed garage close to the reception, this was great since

wifi was very slow

wifi was slow, and there was no fan nor a/c so in the morning it gets very warm, even thourgh the

great breakfast

we also loved the rooftop deck with a lovely pool

great breakfast, elegant rooms ans facilities, great service

breakfast had a plentiful buffet of both mexican and traditional american options

in puebla that we only had one meal in the restaurant downstairs (as opposed to the one by the pool), and that