check in, no one told me about the pool, the gym, the restaurant, anything really which was upsetting, they only

room service is awful and pay no attention to clealiness whatsoever.

hit and miss wifi

renovated property, clean and modern with onsite parking.

at the restaurant, room layout and furniture, gym too small with old equipment, lack of water and

gym equipment n pool was dirty, n no heated pool either

didnt like the fact that the parking lot was full of cars from another company and that they give you tickets

the size of the room. the location. the staff. breakfast.

pool

great location...clean facility. the food was great...kids had an awesome time..

breakfast was very good. staff at restaurant was excellent. at checkin was just ok.

breakfast buffet was a bit limited and i ordered room service one night and it has a little to be desired

breakfast and fast wifi

the pet friendly rooms only had one double bed, i made the reservation for two beds

gym

location is not good,very little parking,breakfast was little to nothing they never refill the juice or fruit

wifi and tv service

said that there was a gym, that is actually why we choose the hotel, however, the gym is closed and full of old

we could cool down in the swimmingpool, play ping pong during the evning and enjoy a nice breakfast in the

to go to our event and come back really quick & cheap, decorations are interesting and it has pool which is

hospitality and the room very cousy , the pillows are amazing and the bed super clean sheets, the breakfast

parking was a bit stressful but not too bad

the breakfast was amazing

the breakfast was awesome and the staff went out of their way to make sure we were happy.

my first day, the wifi was so fast, i could stream videos in hd

the staff, while nice at check-in, did absolutely nothing to help when i told them my wifi was pitiful

wifi wasn't working at all

shower, good heater/air conditioning(jan is cold in monterrey) , good wifi , good location

wifi didn t work

this hotel is good value for money. it has free wifi.

i'm not too sure about the parking rules since i don't own a car in mexico, but the first floor looks like a

wifi was not working in the

the wifi was really fast - i actually regret not checking it - but that gives you enough

wifi very good too

not the kinda place where you expect room service or hotel amenities

the hotel has not wifi and the staff is rude

come here if you want wifi

breakfast included was not worth the price and the bathrooms were not accommodating

the location was nice and the entrance of the hotel was nice. the parking was safe and gated.

prefer a self-serve breakfast.

soon as i came in the door (some mexican hotels have no idea i even booked through booking) the wifi was extremely

wifi never work

staff should know how to reset the modems or deal with wifi problems even at all hours of the night

the bathroom and wifi

the central area was nice, there is a bar and they serve breakfast (not included in ticket0

great breakfast with great service.

the parking underground is a plus, rather than parking on the street

breakfast here is delicious and filling to get your day started

the breakfast wes super good

room too cold for me. no way to control temperature. wifi very poor.

wifi wasn't working this day, and the cleaning woman didn't know anything about the internet, so i

the wifi was very good when working (90% of my time there in 3

zone , so it is very busy and not that clean, there is also homeless living outside at nights wifi is not stable

the website advertised a pool but it s under construction and it should be mandatory that it s listed under

free parking

unfortunately i had no time but the hot breakfast looked very good

excellent customer service andi liked the gym and swimming pool

wifi codes changing daily basis

didn t like the parking

wifi did not work for me six days, tablet or laptop

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3

breakfast was very simple and not very good. the location is awful.

they said breakfast start at one hour and they didt have anything ready

good breakfast, clean, easy parking

parking lot staff

breakfast buffet was repetitive and limited

the wifi is really good and i can't wait to book here in 3 weeks

poor parking

wifi route cofiguaration need update

any light in the room wifi didn t work, unfriendly staff, hardly any water from the shower

despite the listing there is no laundry service at the hotel

this hotel is quite nice. location is excellent. so is the parking.

in the terrace, so lovely, the only thing i would recommend is to have more security on the parking lot elevator

the internet/wifi was really good

everything except the wifi and the hairdryer

viewing rooms clean wifi

location, pet friendly, nice an comfy rooms. great staff

carpet smells old!

the treadmill machine was in good working order, and no one was using the gym, so it was pretty quiet

nice little gym

being pet friendly is a big

friendly service awesome private gated parking

good location and the comfort of having a parking lot was a plus also rooms were very clean and equipped with

besides the people from the parking lots were very gentle and funny all the time

secure parking in a garage for free

wifi was essentially worthless

the pool, jacuzzi and sauna make the stay even more relaxing

the food for room service was always the same, and not too many options

the bar could be bigger though

the speed of the elevator very fast but funny for my kids

breakfast was fair

breakfast was included, but it was very minimal (just drinks, bread, and a bit of fruit), and one

breakfast was delicious but could use some protein options like egg, because it was only

morning breakfast too much crowded, no place where to sit, it necessary to re think this area

everything .good price. excellent management. good breakfast i love everything

breakfast only included fruit, coffee and bread

hotel felt worn my room had view to a multiple level parking lot it was noisy (restaurat extractors) the stars

also, they were building the new parking lot all night outside our window, we didn't manage to get any

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

wifi could have been better

parking lot is sufficient

i rented the spa room and it was great and accessible

no wifi for cell phones.

wifi did not work at all even though i had to work

wifi is useless, can't connect

bed was very comfortable, bathroom stole the show with the spa suite - wow

the location was good. the room spacious and clean. parking lot and swimming pool available.

great location and good parking lot

so had to walk to go get something to eat from the street and came back and ate it by the pool

the location was good. the room spacious and clean. parking lot and swimming pool available.

excellent staff (3 women) that serve breakfast every morning. they are the best staff ever.

is no elevator from the parking lot to the lobby

the property was nicely staffed. breakfast was delicious and always well stocked.

parking is very tiny

confortable, clean, modern, pet friendly and great food! excellent breakfast!

parking space

another better hotels offer breakfast included and the same price, not only coffe and bread.

location was perfect and the staff were friendly but the best part is that you can ask for a late check out even

the room had breakfast included and they still charge me for the it.

leaking air condition, had to pay extra for dental kit, wifi does not work on phones

option if you absolutely need an indoor pool at your hotel and you also want economic pricing

conditions of the room,pool,the overall ambiance of the run-down hotel.

it has a/c and an excellent wifi signal

swimming pool

the pool, the price, location, felt safe ..

clean, excellent customer service, the restaurant and pool area are amazing with beautiful views

service a bit too slow, they forgot sometimes if you requested smth or ask to bring room service

bar closed too early, we were suggested to order drinks as room service.

valet parking

rooftop pool terrace was amazing

room, comfortable bed, great breakfast and great waiters and fabulous cook

of breakfast was good but not explained as to how to use very well

no room service

my parents, which i really appreciate, they (staff) are very patient with them, the lady at the kitchen (cheff

breakfast with lovely ladies cooking for you, fab fresh fruit selection

due to people smoking outside late at night, and it was confusing to access the hotel from the parking area

good breakfast

wife and both tried the buffet breakfast and we do not recommend it at all

the highlight was definitely the breakfast it was incredibly generous and included steak and other items you

breakfast and comfortable beds

a great advantage was the possibility to do laundry in the hotel's laundromat

could do with a bigger breakfast area.

disorganized breakfast

the beds were comfy and clean. breakfast, when not too busy, was great.

challenge guests who are engaged in anti-social behaviour: guests were walking around the lobby/breakfast area

wifi was not working.

well located, simple and comfortable, clean, staff is friendly, the breakfast menu was good

facility was great and the same for the staff but the breakfast was really not worse the 300 + pesos for 2

staff, they put me out from breakfast, bar and common areas while i need to work

access and location, the breakfast is excellent and the associates there

food at the bar was outstanding

wifi doesn't work.

i really love and appreciate that it is pet friendly

good wifi

the bar in the lobby was good

no pool or bath service not so great at bar everything closed at 600pm on sunday

i also had hotel staff come by the room 3 separate times for 3 separate issues---checking bar stock, replenishing

no pool at the property. views from the room were of a construction site.

need a pool for the kids! monterrey is so hot

there is no pool.

bad location on busy highway that you cannot cross. loud guests, especially at the pool

ser pet frienly was the best :)

the housekeeper gave us extra towels for the pool

it has a decent outdoor pool

the friendly staff and the accessible parking lot, many channels for kids on tv, large towels for the

cleanness and paper napkin for room service at breakfast.

breakfast is exceptional - the gym's view is beautiful - the bar is nice and the employees are very friendly

gym

that was no pool but everything else made up for it. no need for it.

late check in, the spa dosent be for the residents it s open to every one and dosent have space and dosent