one exception: you don't have to ask to clean the swimming pool which has to be clean late at evening because

breakfast was awesome, the room was cool and confy, the bed great, bathroom relaxing, the staff

husband loved the breakfast he was really happy that y'all had a buffet, location was excellent it was really

cleanliness & good breakfast

when i requested ice through room service, i was told i would have to walk to the bar/restaurant and get myself

overall cleanliness excellent breakfast buffet!

breakfast was good, i think it can be somewhat better, but the room, the room was great, very comfy

poor shuttle bus service not 24/7

as son i exited my car the security was asking if i really needed to park on a handicap parking space

they've got a solid gym, a small outdoor basketball court, and a small outdoor pool

they've got a great breakfast spread and the dinner options have all been great, along with the happy hour

there's a mall across the parking lot with lots of food options and a soriana (similar to walmart or target)

breakfast quality was good

the rooms on the homewood side have kitchenettes and feel a bit nicer

did not had a chance to taste the breakfast but it looked good

i loved the breakfast because it was real food, not just toast and cereal

shuttle from and to airport is excellent. great breakfast!

the breakfast

good shower, shuttle service and swimming pool

room service took over two hours and got my order wrong

responsive very quick check in and out process the pool and pool area was clean and very well kept the room was

no parking available

the gym and the pool are nice

after 5 pm there were only 2 employees to provide service to the restaurant, room service and the hotel bar

clean room, excellent breakfast, courteous staff!! checkout till 1:30 pm, can't beat that!!

nothing around, laundry closes on the weekend

free airport shuttle and breakfast

there is not room service or agreement with any local restaurant for food deliveries after

of covid, breakfast is now served via room service

the staff that gave us the morning breakfast are awesome

also, the view from our room was amazing, and it's so nice to wake up to enjoy an amazing breakfast, it was

for the night and took the shuttle to the airport

i liked how close to the airport it was and the free airport shuttle.

closed pool due to covid.

location, really near the airport and they also have a shuttle to it (every 30m ca

location and shuttle services to airport

the continental breakfast has good options and the service is also good

room service was closed at 8 pm.

the indoor outdoor pool

every half hour shuttle from and to the airport

the breakfast it's also a good

breakfast options!!

my kids ended up with a lot of bites in their bodies

staff's attention. shuttle to and from the airport

breakfast wasn't included and it was quite pricey for mexico (almost $200 usd)

paid for breakfast using booking but something went wrong and i pay at the hotel for

were a few men smoking right by the entrance, which didn t feel safe, and the elevator from the parking area

gym was quite small, with few equipment

due to people smoking outside late at night, and it was confusing to access the hotel from the parking area

breakfast and fast wifi

breakfast buffet was a bit limited and i ordered room service one night and it has a little to be

i've being here twice and any time you request something for room service and dont have cash, have to go to

isn't an in-hotel restaurant or breakfast service, the only options are starbucks or liverpool for breakfast

staff is slow - check-out, getting laundry took way too much

pool it's not heated anymore, also, they need to check the behavior around the pool, unfortunately

indoor pool, no matter how the weather is, you dont have to go out to the hotel to enjoy it

the gym

very good breakfast!

besides,the wifi signal in room is very bad

breakfast with lovely ladies cooking for you, fab fresh fruit selection

no swimming pool nor gym. no restaurant

easy access to parking lot and entrance

ower head did not release water evenly), treadmill in gym was in very worn down condition, carpet captured bad

the pool area is not well maintained the tv cable is very limited

the location was good. the room spacious and clean. parking lot and swimming pool available.

excellent place. professional staff, good breakfast, clean rooms, good location,

excellent staff (3 women) that serve breakfast every morning. they are the best staff ever.

clean facilities, and an included breakfast buffet for all

so had to walk to go get something to eat from the street and came back and ate it by the pool

room, dining room, meals, friendly staff, pool, gym

check in, no one told me about the pool, the gym, the restaurant, anything really which was upsetting, they only

i like that it has a bar and restaurant on the entrance

lack of signs indicating stairs in the parking lot

everything besides the hours of the pool

they said breakfast start at one hour and they didt have anything ready

breakfast was very simple and not very good. the location is awful.

breakfast buffet was repetitive and limited

parking lot staff

good breakfast, clean, easy parking

really enjoyed the breakfast, the full room and of course the cleaning stuff was incredible

maybe they kept them open due to covid concerns but everything else in the breakfast area, many people touched

the breakfast was awesome and the staff went out of their way to make sure we were happy.

hotel was great, and breakfast was hot, ready, and delicious

odor in the room aisle without air conditioner really small and not friendly parking lot elevators were the

said that there was a gym, that is actually why we choose the hotel, however, the gym is closed and full of old

we could cool down in the swimmingpool, play ping pong during the evning and enjoy a nice breakfast in the

breakfast was ok if you make some eggs and meat or even something traditional from mexico would be

location is not good,very little parking,breakfast was little to nothing they never refill the juice or fruit

to go to our event and come back really quick & cheap, decorations are interesting and it has pool which is

the central area was nice, there is a bar and they serve breakfast (not included in ticket0

there is no free breakfast but there is a cafe on site. reasonable prices.

the parking underground is a plus, rather than parking on the street

the breakfast wes super good

great breakfast and firm bed.

breakfast included was not worth the price and the bathrooms were not accommodating

breakfast is only coffee and we come not top late

prefer a self-serve breakfast.

of a tv not functioning but, only replied that it was noted, never got fixed, they only had one breakfast option

rude staff bad wifi dirty room many cockroaches

i'm not too sure about the parking rules since i don't own a car in mexico, but the first floor looks like a

wifi was not working in the

the wifi was really fast - i actually regret not checking it - but that gives you enough

shower, good heater/air conditioning(jan is cold in monterrey) , good wifi , good location

wifi wasn't working at all

the staff, while nice at check-in, did absolutely nothing to help when i told them my wifi was pitiful

this hotel is good value for money. it has free wifi.

wifi didn t work

need it some attention looks bad, wifi is garbage i been in this hotel 3 times and will be the last the 3

a/c was very good, tv was okay, wifi was pretty good for my room, but i didn't try streaming anything

didn t like the parking

wifi is never working i stay a lot in this hotel and wifi it's the only thing that does not work

wifi did not work for me six days, tablet or laptop

markings sheets were ripped pillows were uncomfortable wifi didn't work we were staying at the pet floor and it

pet friendly hotel, big plus

location and pet friendly facility

staff courtesy and assistance, parking and security, room service.

wifi still sucks but many of the other maintenance issues have been repaired

zone , so it is very busy and not that clean, there is also homeless living outside at nights wifi is not stable

breakfast was delicious but could use some protein options like egg, because it was only

breakfast was included, but it was very minimal (just drinks, bread, and a bit of fruit), and one

this hotel is located in a downtown there is much noise in mornings, breakfast was not really completed just

breakfast and no wifi in the room.

wifi a bit spotty

not working, no hot water in the shower, the sofa was broken, strong smells in the restroom, poor wifi

is only a few parking spots, but they're inside a garage, so that's a good thing we were lucky to get one, and

besides the people from the parking lots were very gentle and funny all the time

plenty of parking

friendly service awesome private gated parking

wifi was essentially worthless

secure parking in a garage for free

wifi very good too

not the kinda place where you expect room service or hotel amenities

laundry service was not available too during my

breakfast and service availability no laundry rooms was available nor the food was

and price, rooms were modem and spacious, bathroom was modern and clean, hotel has restaurant w room service

room service was delicious.

no wifi for cell phones.

wifi never work

staff should know how to reset the modems or deal with wifi problems even at all hours of the night

soon as i came in the door (some mexican hotels have no idea i even booked through booking) the wifi was extremely

the bathroom and wifi

the wifi was very good when working (90% of my time there in 3

room too cold for me. no way to control temperature. wifi very poor.

wifi wasn't working this day, and the cleaning woman didn't know anything about the internet, so i

wifi condition is terrible

the wifi did not work, the bathrooms were dated and did not flush without pulling the valve, two had

the wifi is really good and i can't wait to book here in 3 weeks

despite the listing there is no laundry service at the hotel

wifi route cofiguaration need update

convenient location. free self parking although the garage needs updating.

loved the parking availability, at no extra charge

free parking

i didn't get a free breakfast. that should be included with the hotel price.

room service is pretty bad, they were late all time and rooms don't have the features that comes at

traffic noise whereas the backside is more quiet with a view and very close to a multiple floor parking lot

parking lot is sufficient

also, they were building the new parking lot all night outside our window, we didn't manage to get any

wifi could have been better

is old, the room is ugly, the window was small in the corner of the room with the view to the parking

the internet/wifi was really good

hotel, private parking with security, friendly staff , clean rooms, beautiful views, really good cafe inside

only thing that was odd was the entrance, it was thru the parking garage, then had to take an elevator

wifi was good

wifi was extremely slow, my data plan was slow for some reason the first 2 days of my trip so i was

great location, very helpful reception staff, spacious room, good gym

being pet friendly is a big

the rooms were hot, it was not easy to contact room service. the carpets are aged.

wifi was a bit slow, text and email communication was in spanish only.

carpet smells old!

the parking entrance is on the main avenue through the casino but once again, it looks dirty and old

the parking entrance is on the main avenue through the casino but once again, it looks dirty and old

especially the wonderful breakfast buffet

location and free parking

the speed of the elevator very fast but funny for my kids

the pool, room was confortable and the breakfast was excellent togheter with the lady who attended us

the food for room service was always the same, and not too many options