nice clean room with a balcony, plus a great little rooftop terrace with plunge pool

the room was comfortable and clean. we liked the little balcony and the pool up toe was great.

fancy refurbished building, some vibes to it. balcony. easy parking in front.

lastly, the parking garage is not really that near to the main building and you have to walk uphill to reach

pool maintenance

can hear your neighbor through the walls, the view doesn't have nothing special, the pool, parking lot and the

wifi only worked outside of the room(s).

tv worked as did wifi

parking was very convenient

location. pool (albeit very small). staff.

property, with very nice landscaping and pool area

i really like the pool area to relax

hotel is very centrally located. swimming pool and very pleasant grounds. clean.

i booked it because it was close to center, had a pool and looked pretty in pix. very clean

hard as rock bed / filthy room / furniture in the bathroom / blood stains on sheets / no wifi

nice swimming pool and roof top but hotel is in downtown (not a good neighborhood)

we also ordered room service which was very good as well

there was a pool bar and roof terrace which were both closed during our stay

seats at restaurant and pool most uncomfortable i ve ever experienced

terrace and pool area very beautiful and the food in the restaurant was great (also great music there, nice

the swimming pool is heated very well, and my kid was very happy in the swimming pool

the room was pretty good and the option of having netflix in the room was a plus for my kids specially

good food and ambience, good location, pool and amenities good.

spacious room. nice pool.

this is a family oriented property so lots of boisterous young kids playing in the 2 pools on the weekend

i was landing after check in hours so they waited for us to do our check in late they have valet parking,

spacious rooms, gorgeous property, good food at the restaurant, heated pool

don't get me wrong, i love kids but it was the only place in the whole

tiny things that weren't a problem for me but could be super easily done: the weights in the gym are ancient

don't get me wrong, i love kids but it was the only place in the whole

was a bit of traffic noise because of the position of the room, which overlooked the parking lot

busy parking lot

their breakfast was delicious

breakfast is great and location is perfect, we could walk to museums, shopping and restaurants

location - at the very centre, the place - the old colonial building, decor, inner parking

pool was a bir run down, with little space to sit

breakfast and the breakfast environment is really good

nice garden, pool, free breakfast

they have an incredible and fully stocked mini bar but no coffee maker!

good location near the old city. private free parking

need mosquito spray for any meals etc by the pool

breakfast was in front of a deep blue swimming pool surrounded by foliage

friendly, the location - on the most picturesque street in cuernavaca, the room - amazing, the pool so

old building with gorgeous garden and pool

i got a very nice massage while i was there and spent some time sitting by the pool

wifi was bad

a beautiful place, with a lovely reception area, bar and restaurant but the rooms are dark, the bathroom

nice bar - no bartender

wifi didn't reach my room

of all the wifi network did no t work at all

had multiple laugage and our room was all the way in the back of the swimming pool, not only we had to walk with

pool is really cold, it was supposed to be warm because of the heater, but i think it didnt work

we could not make phone calls out, the lobby had to handle this for us, the parking lot was not in the hotel

the pool is small in order the number of romos

this is charming but requires youthful fitness

the wifi coverage was very good on all levels

and the place in general but for me the most important thing was the wifi which was excellent

beautiful grounds, beautiful rooms. after a bad start, the staff became helpful. nice breakfast.

the pool was murky and not clean

all around/atmosphere & ambience including a pool set in a large garden

hotel, pool (temperature controlled) and greenery, great rooms, great service

oh, the property is pet friendly with some resident tame cats plus cute well behaved dogs with guests

garden and pool

the pool and gardens outside are maintained extremely well

delicious breakfast, serene setting, wonderful owners and staff. and great massage.

food, service, check in, garden, pool, everything is perfect

real spa on site (which the hotel description claims to have)

breakfast was excellent

there is parking inside the hotel and the breakfast is quite good

i will recommend to work on the wifi, but other than that service was excellent

pool closes too soon, and if friends or family comes to spend the day with guests in the pool, the

no noises cleanliness pool restaurant

april is sweet and the bar and breakfast staff knew me well, lots of coffee and a long time

spa has an extra cost

the pool spa is the best!

pool area: the pool area is covered by flowers attracting bees which led to me being stung by it,

staff is great, great food, good location and good value, the pool could use a little bit of heating but it was

the waitress would serve the mexican clients around the pool but never came to ask me (canadian) if i needed

hotel with security at night; walking distance from city centro; confortable bed; nice swiming pool surrounded

hotel garden and pool are very beautiful and relaxing

wifi didn t work

wifi: none of the three wifi connexions i was given worked in any of the 4 rooms we used

but no area to take the dog for a walk or any grassy area for the dog to do his thing, all parking concrete and

hotel with security at night; walking distance from city centro; confortable bed; nice swiming pool surrounded

the waitress would serve the mexican clients around the pool but never came to ask me (canadian) if i needed

outside is large enough to be comfortable if not too many people - and easy parking in front (although not

the gym is not the best but it s ok

parking lot not inside, its on the street

the pool area was very nice to chill out at on a hot sunny day and the jacuzzi was great for the chilly

your car is not safe in this hotel because the parking is outside on the literal street and it is not a very

on another morning, we were unable to have (the included) breakfast because the dining area was reserved for

so private; we enjoyed the pool and private yard in the afternoon

is no space enough for parking cars when the hotel is full

the pool was clean and the chocolate strawberries and wine were exceptional

it was a place more than beautiful, loved their jacuzzi and pool. also the hot tub at the room.

the pool area. warm and kindly staff. the bathroom is so nice.

jaquzzi was not working but the pool was great.

pool area was very clean and relaxing ,beds were very comfortable. breakfast was very nice !

pool area was very clean and relaxing ,beds were very comfortable. breakfast was very nice !

the lobby area, there was no warning of the step to the lobby or a working elevator to access the pool or the

specially the pool area

breakfast was included with juice, granola and fruit, chilaquiles, coffee and toast

the kitchen is available most of the time if you need something basic which is handy

limited parking, small bedrooms, furniture not that great. it is a good hotel, but expensive.

difficult to enter the car parking

wifi signal is very poor, food is very good but little bit pricey

they are remodeling the hotel and working any the 20% this means no pool, no spa, nothing

the restaurant offers ok food but nothing memorable and we had to wait forever for room service

spa is amazing

since they don't offer an iron in the room we had to send over some clothes to the laundry service and it took

we enjoyed walks around the grounds and were able to take time to use the pool several times

breakfast was good, room was clean.

also the pool was nice, breakfast amazing and the room was very clean

the wifi maybe wasn't the best in all areas, but this is really not that important at the end

liked that the place is inside a secured area and that there was parking

room is in the parking lot

the property is clean it was good wifi connection

the wifi also did not work at all only worked for about 5 min and would no longer work

location. pool was great.

pool is the best part

they offered us the spa to change as they did not have the room ready

the pool is not nice, the rooms smell weird

it has a restaurant, a pool, a small gym, bar and one shared living room

low wifi signal kind of expensive

it has a restaurant, a pool, a small gym, bar and one shared living room

it has a restaurant, a pool, a small gym, bar and one shared living room

the pool had a lot of dust but it was due to a the windy time in

poor wifi in all the hotel, actually in the rooms there is no wifi signal

great experience and the pool and the friendly service made it even better. highly recommended.

the pool was not open when we got ther at 10:00 and they said it will be open untol 11:30 pm