the pool was open till 10pm which gave us more time to enjoy it

light breakfast was a pro and location is good

wifi is super slow

there was not a lot of handicap parking

location for universal, staff is great, breakfast is offered (danish's,cereal,fruit & coffee/juice/milk)

my kids were content with breakfast choices

do wish the diner next door would not of closed but the hotel did have a good breakfast available in the

parking is not a problem

serve simple breakfast but it s ok

breakfast wasn't for me but the kids liked it

it not only did it have a free shuttle to and from the airport but to the theme park as well

stayed at this hotel because it was pet friendly and when i arrived i was told there was a $100 fee for my dog

staff was exceptional and the shuttle guy was so nice

so close to airport, easy walk or shuttle.

steak salad from room service was exceptional! employees were friendly and helpful.

the pool looked nice, though we didn't use it

loved the amount of parking and how clean the facility was.

not much parking inside with gate

was very clean, staff amazing and helpfull, really went the extra mile, pool clean and weel maintained

it was really clean, free parking what else can you ask for

it is comfortable, clean and a great swimming pool. the staff is amazing and friendly

also, the facility has 24hrs free coffee and free pastries at breakfast

toiletries, morning pastry, fridge in room, nice person at desk, spacious, free wifi

free breakfast pastries, layout, good fast wifi, nice pool, great location

breakfast and location were great

parking is first come first served

parking, they do have onsite, but it s first come first serve since it s limited space, so

horrible dirty cockroach s bums in lobby no parking horrible staff

very fond of the location and parking is super limited so if you don't want to lose a parking spot be there

the parking kind of sucked but it was okay as well wasn't too bad

outside that, despite having the bar closed, we were able to utilize to have a meal with the kids as well as

i even used the gym, all new equipment

my kids loved it

one think that they can do better is wifi quality

(my kids didn't tell me until we checked out)

boutique hotel, we always stay at the garland when visiting our kids who live in sherman oaks

the nightly family film by the pool is a wonderful idea having a laundry room on site with complimentary

one thing, no microwave in the rooms. but it s ok, you can order good food via room service.

they should have pasta on the kids menu for front yard

beautiful and comfortable space, pool very heated, shuttle to universal, on site laundry

tv didn t work no wifi no microwave it s so nasty

staff was honest and upfront about the tvs and wifi before i paid them, which i appreciate

parking situation wasn t great

couldn t have any family over parking is trash the people are trash and checkout is 10 not

it offered free parking.

wifi was not easy to obtain

the wifi was great, and they allow you to sign in on your streaming accounts on the tv

my kids loved the pool and convenience of bar was amazing for me

no free wifi in the rooms ...

gym is very weak.

the parking was also very snug, but the staff made sure we had a parking on site

let me park my car there so i didn t have to worry about parking

friendly staff, clean room, accommodated us nicely with early check in and late check out

sure there isn't any kids staying in the room about yours, we kept hearing screaming, jumping & running around

was told over the phone weeks and days in advanced early check in is available at no charge, the morning we

cozy room, personal service, complimentary water and wifi, good breakfast and coffee

location (near 101), specious suites, late check out option was great, staff was wonderful

each unit is separate and has its own parking space.

only complaint is that in our room, the wifi was a little unreliable- but it wasn't enough to detract from an

the breakfast was basic. room service was good.

clean, nicely decorated and location, parking excellent

no issues, no problem with parking

we asked for an early check in because of the rain and the manager welcomed us warmly

wifi was not strong in our room but we had a quiet room in the back

easy parking in front of the room

the wifi was also non-functional inside the room

the free wifi is super fast

free parking on site

early check in. friendly staff.

the complex is u shaped with parking inside the u, not on the street

wifi

room was clean, the a/c worked fine, and parking was easy

location parking.

free wifi was painfully slow and dropped out too often - but an upgrade will solve that problem; also

manager was rude to us for going to our room from the parking lot at 10 pm when we werent even

the swimming pool

the pool is not heated, only has snacks for purchase and no laundry facilities

when i asked at the swimming pool and in the hallway they said they re out or doing laundry at 3 pm

the end of the hallway seemed like it would be quieter, it was directly across from the hotel's laundry facilities

they have a heated pool open until

the wifi doesn t work also no air dryer or iron available

wifi wasn't working

nice staff. pet friendly. great locatuon

the wifi

the parking lot

i thought it has a pool but the sauna was big and my little one was just as happy

the gym is small but open 24 hrs and was fine for a couple of nights

it wasn't a cardio only gym like most hotels

there is a decent gym and great outdoor relaxing area

enjoyed the gym and the coffee machine in the room

was given room in the 6th floor which is right under their rooftop bar

every time i dozed off, someone jumping on the bed or running above us (kids), someone talking in the hallway

the olio restaurant had great breakfast and food

the staff was very helpful, and our breakfast at the hotel restaurant was top notch

the gym was closed and no room service... but covid

there was sufficient parking

wifi was really good

parking was a little rough

the wifi password needs to be asked for.

owners, secure parking, clean facilities, and lenient check-in times

wifi is a bit unstable

so u gotta use wifi

no wifi for most of the stay

doesn t work wifi my room at all

was no wifi from the beginning to the end of my 5 day stay

wifi . it was too patchy & slow way too often

it had a gym, free coffee and a laundry.

the hotel offers affordable diy laundry services, which was surprisingly difficult to find in other hotels

we ordered room service one night and the food was delicious

the hot tub , the pool , the comfortable sheets , everything

the location, staff, room, view, wifi, tv, pool, bar were all great and provided a satisfying experience

the cafe was also wonderful and the staff was very friendly and talented in the kitchen

the wifi dropped constantly

kitchen was great

very friendly housekeeping team and clean suite with kitchenette

wifi could be a bit faster to enable video calls.

no longer offering breakfast . tv didn t work . sporadic , slow wifi .

wifi didn t work

lack of kitchen and expensive to print.

wifi was a little weak

the room was comfy but the wifi and service sucked

the room was spacious, clean and had a good view from the balcony of the pool area

wifi was a bit slow, but that s not a complaint...

free snacks, breakfast, laundry, popsicle hotline, coffee machine (espresso drinks

the breakfast choices could be better, more healthy options would be nice and better coffee.

my kids loved it

we were asked to pay an early check in fee after we had already checked in

the wifi didn't work

wifi information is not in the room

in 7 minutes before 3pm and the child behind the counter said he's going to have to charge me a early check in

there is no room service or offers to have one

stayed on the 20th floor in room 2036, we could see the entire city and the hollywood sign, my kids were very

hotel was super family friendly - kids get a free snack daily

the mini bar was locked so that made it hard for us to chill our own drinks/

staff and service are amazing, super friendly and the room service was sickkk! very fking clean.

great concierge and really friendly room service

great gym, nice pool and service in overal

attached to kao so it s amazing room service, and most things are dropped off by a little cute robot

suggest improving room service options for kids

pool rooftop

nice rooftop pool and dining area

the room is great: comfortable bed, hot shower, fast wifi, ac and tv

has free unlimited wifi

room is exceptionally clean , bed is comfortable, wifi is super fast and staff is very welcoming

wifi is excellent

wifi didn t work properly during my stay

1/2hrs as our rooms weren t ready until 5:15pm- not ok when arriving from a long flight with 6 kids

the pool area is so calm and relaxed it makes you never want to leave the hotel

it is in the middle of everything yet when you re chilling by the pool area it feels like you re in a quiet

poolside burgers, anyone

loved the bar & pool area

people -strangers from the streets walking around in the 'hotel' - i have never seen such a bad wifi connection

) awful wifi connection

room was very baron, with the refrigerator barely chilling our food and drinks, the wifi was also terrible

the sink of bathroom is bad no wifi free no breakfast

extra charge for parking and wifi. free wifi available at the starbucks few blocks away...

didn't like the fact that there's no free wifi for guests

you have to paid for wifi.... internet should be for free

wifi should be provided according to number of booked occupancy we were 4 and got only 2 passwords

(not healthy) free wifi good location for what i needed

however, you can walk to opposite laundromat to get laundry done but be wary of homeless

and if you take it from front office(which is also the kitchen) they will count the disposables you are taking

very clean and housekeeping provided everyday ud83dudc4cud83cudffc the pool is nice ud83dudc4d very clean and

parking was small and very few. i wish they add more laundry units.

good wifi but no ice or amenities

has ac, small fridge and i also was able to use the wifi there, i brought my laptop so that was great

of motels, lots of trash outside, and many odd people hanging about, but the aircon worked and wifi superfast

bag showerhead was broken no shower curtain lining weird debris everywhere like metal springs wifi was

no wifi and i left there with horrific bug bites. there was an unpleasant smell in the room too.

ni wifi tv not work no parking super bad beds bad ac and no realy clean

the pool was open very late and they cleaned my room

the room was large, the bed was enormous and very comfortable, the wifi was decent, the location is of course

that pool was open

no outside seating except in the pool area that closed about 8pm.