good facilities and the staff went out of their way to make me comfortable and excellent free wifi

no restaurants nearby and room service

the breakfast was good

breakfast menu needs updating.

the breakfast was also great and a big hit with the kids

the guest laundry on the 4th floor is 3rd world standard

the bar opening onto the street was a bonus on hot evenings

children , when we went to the pool to us it it was packed and unfortunately there were some sick kids in the

it was christmas there were lots a families there with children , when we went to the pool to us it it was packed

pool and outdoor lounge area are stunning with the amazing view but it would be great if the pool

it sounded like an air conditioner unit or a pool pump or a clothes dryer

no room service for food

wished they explained there is no house keeping and room service available at time of booking - hence the value

small bar fridge was handy. if travelly with kids bring some of your own cutlery none provided

the location and the bar downstairs. staff were friendly and happy to help.

friendly staff, peace, excellent room service, upgrade much appreciated

it's all about the location acres of waterfront national park private beach with beach front bar restaurant

lovely outlook over sydney harbour shuttle service no hassle when we requested the shuttle nice breakfast plenty

history was so intriguing, loved the shuttle especially when it delivered our uber eats

wharf cafe does not serve breakfast on weekdays despite pamphlet saying it does

easy access from parking area

the wifi was easy to access

plenty of parking around the hotel and has bus services very close by

two tv's, well equipped kitchen, double sliding doors to the balcony to keep noise out

instead of giving wrong message and wasting our time with kids, this is quite important to us

reliance on wifi for phones as you are so far underground there was no phone reception in the room

the beds the laundry and the rooms were very good quality amd for me the location was perfect

i also would have liked room service for food rather than just drinks

we had room service breakfast and it was delicious. room was very comfortable and clean.

room service was ok but not great.

on state of origin night as would likely struggle for sleep in the standard room at $109 off bar terrace which

wifi data was capped

not sure if i was supposed to go down to the bar to get it

the wifi signal was very poor.

wifi setup was cumbersome and intrusive as far as personal information required to log in.

the included breakfast is excellent and served in a beautiful location

breakfast venue got stunning views of the harbour bridge and city

breakfast was terrable

more option of breakfast

in was slow and the bar service was poor

the wifi was having trouble but reception were fixing it

gym could be expanded

kitchen, large fringe and washing machine

room service

enough shower gel and laundry detergent supplies for 3 nights stay, need to request every day for the towels

our room backed straight onto breakfast bar with small blinds for minimal privacy that the kids kept opening

kitchen facilities, fridge, hot plates, good shower pressure

wifi is also good and has enough speed for browsing and watching youtube

if kitchen was there in the room, it would have been good

good location large family rooms with good extra kitchen tv, air con, central north sydney

breakfast also was good for us

wifi was of good quality, there were kitchen facilities downstairs, the rooms were well insulated,

wifi stopped working after hours.

parking is a challenge.

wifi was not strong enough.

the kids room was down the hall

it has a shared kitchen with all the amenities you need and a laundry area

smaller than pictures perceived, l was in front bedroom with balcony (13) as l don't have wifi while traveling

clean, quiet, comfortable, good wifi

but totally sufficient for my needs, it was clean and tidy, with a pleasant view and excellent wifi

we didnt make use of the communal kitchen and laundry but were pleased to know that they were available

wifi was down. room a little musty

cant think of a single positive thing except the reasonably convenient location and the free wifi

definitely 100% stay at neutral bay again, facilities were well appointed for my one night stay, laundry worked

sometimes non-reliable wifi

sure if that was made clear pre-booking - and given the awesome views you get from up high - a bar on level 6

wifi was included which surprised me

little disappointed the bar wasn't open on friday evening as a rule, however the friendly staff opened the bar

good room service meals

handy location, great to have the option of room service, friendly staff.

staff member at function bar was rude needed to improve his hospitality skills maybe past his bed time

facilities at property very limited on sunday & monday with early closure no room service on sunday & monday &

restaurant was excellent, the parking was easy as was checkin /out

entrance to parking is too convoluted.

cafe / bar was available mid afternoon as well as regular meal times and the staff were lovely

to fall down a step to get into small cramped room, no wi-fi offered, no room service, couldn't even find someone

parking on site

parking but it's a problem everywhere

breakfast was adequate but a little more variety would ve been even better.

wifi

gym and restaurant

room service food was good

the spa only half worked and there was no pool to use

shore hospital (a five minute walk) staff are very friendly and there is a complimentary guest laundry

gym could have a little more equipment

tight parking and the car park fills up late at night

free parking and a laundry sold it for us

parking facilities and also close to bus stop if you need to use transport

free parking and use of a communal kitchen is great

room was clean and on site parking was available

i couldn't get wifi, had to fill jug from shower, noisy, bright, unsecure (key lock), old

the wifi is very slow and breakfast is a very basic one. could have been better

liked the breakfast in the morning, was hoping for raisen toast but, had a bowl of cereal , vegemite toast

great staff and nice breakfast

options for breakfast

gym and pool was nice too

the swimming pool is a little bit small and the design is not suitable for young kids

mini bar in room was not checked prior to checking in

great location, clean tidy and comfortable rooms, good size tv. kids loved it.

internet wifi stabile

comfy beds, clean rooms and great service. enjoyed the complementary breakfast too

as we had travelled from perth, we were disappointed there wasn't any laundry facilities available

clean , good breakfast and suited our purpose . staff were friendly

convenient location to killara golf club where we had a function

room service snack was delivered quickly and really nice

kitchen wasn t cleaned well from previous guests

wifi dropped out sometimes

was a normal tv channels , add more tv channels for kids and swap the type of tv to the smart tv to connect the

the hot spa is not advertised and it should be

cleanliness - having the small kitchen & washer & dryer a true bonus!

breakfast was a little bit of a let down, as unlike dinner, there were hardly any dairy or gluten

dinner was average and breakfast a little better.

food (dinner and breakfast) were plentiful and tasty

breakfast was ok. could of had more choice for younger children 5 - 7 year olds

having said that, i was able to eat at both dinner and breakfast which was included in our package, there just

clean accommodation, helpful staff, good breakfast, quiet location. was able to book a car park.

breakfast was included in the room cost, three was plenty of variety and amazing coffee

quite, great location and great breakfast included.

good wifi. great breakfast. individual bathrooms. fresh milk for cuppa

free laundry facilities was most convenient

the view, room service was great, bed and pillows were comfy

they need stronger wifi

gardens were wonderful to walk around lavendar bay, i will definitely be staying here again, the gym was closed

breakfast great breakfast with nice view of the harbour bridge and lavender bay this is a pet friendy

room service is quick

i couldn t use free wifi. internet connection was quite slow.

great old pub, very convenient location. very clean. really smiley, welcoming bar staff.

wifi was very difficult to get

not do breakfast, you cant run a bar tab attached to your room, a chair in the room would be a good idea

facility a bit old noise from downstairs(saturday night) wifi too weak

the bathroom was nice & clean the kitchen was nice clean i enjoyed my stay the office lady is lovely friendly

also had a laundry you could use to wash and dry clothes, just need gold coins to operate

wifi not able to outrace slowest snail

wifi was an unsecured network, was apprehensive about using it. make sure you use a vpn.

wifi, toaster, kettle, microwave and plates and utensils, iron etc

you had to walk through the kitchen

highly recommend the pet stay services

were in room 11 which was very, very close to the kitchen

one - absolutely beautiful from the minute you arrive to a glass of champagne - had lunch at the bar & dinner

wifi didn t work and no one helped me! very disappointed!!!

maybe just in lifts some little plaques to state whats on what floor:- pool-spa-gym

can't fault the place except the kids bed situation

the rooftop pool and hot tub are drop dead gorgeous with views across to the opera house and above to the

it was my daughter s birthday & we were having an overnight spa-cation to celebrate & there are no special

room service is very special

loud sound from the live band playing at the bar downstairs at late night

wifi needs to be stable else it s miserable

as it was a tuesday the bar a meals were not available

breakfast, wifi, hot water, and location were stellar!

suited our needs/ budget for one night; bonus free wifi

a la carte breakfast was top notch

is more than compensated for by spaciousness; including large bathroom, kitchen, dining area and laundry facilities

having to pay for wifi is so old school and always annoying.

pool area and spa even had a lovely view

breakfast and location were both excellent

gym can hardly be called a gym

the bar and balcony area are a lovely addition

breakfast was amazing

couldn t order room service from the qr code

pay for wifi, privacy - room opened on to a public terrace. we had to keep the blinds closed.

great location. bed extremely comfortable. kitchen well appointed. staff really friendly.

perfect location - terrific staff - large room - laundry facilities!

size, kitchen, comfort and prime location.

it had a pool and food services. the bed and room were comfy.

it was great value for money, the room was spacious and the kids loved the pool.

the location and the beer at the bar below

food and staff at the bar directly below your room was super nice and professional

loved everything about this, the room, the breakfast, the location and the bar downstairs!

us - when we checked in it was very busy in the pub, the staff did not have time to give us the wifi password,

wifi didn t work and bed had a bucket wedged behind it to catch the water from the leaking aircon

breakfast was included and offered a good range of choice

rooms are intimate so do not think u can bring the teenagers and tuck into room service and netflix, but perfect

we had access to an iron/ironing board in a cleaning / laundry room closeby

our room was closest to the wifi router yet the signal was very poor and sometimes dropped out altogether

super friendly and helpful staff, room service, and even the mini bar prices are ok

also, there is no wifi key in the room, the stuff at the bar/restaurant didin't know it

also room service was intermittent and inconsistent, sometimes items were replenished sometimes not, and

the rooftop bar was amazing. the service excellent. definitely recommend to stay here

the roof top bar was perfect for a casual cocktail

wifi dropped out when you were either upstairs at henry deane or downstairs in the pub but it

parking was also free which was a big saving

a great stay with my kids the staff were all very nice

overflowed room service left outside door stayed out all 2 nights noisy guests late at

we got two complementary drinks from the bar as we checked-in

great place and very close to railway station. free drink in the bar was a nice surprise.

the spectacular view kids loved the spa but the pool was too cold that could have been warmer

the room with the big bay windows & those views omg & the big king size bed was awesome & that spa was very very

pool, sauna, gym, just incredible

pool was too busy all the time with many kids, they should look at making bookings between hours

wifi speed

location was, wonderful the staff(justin at reception was a class act ) luxurious spacious rooms,the beds were

the bar i went to for a night cap didn't have much choice in spirits.

breakfast very good, tapas in the bar excellent. all staff friendly but not pushy.

no laundry or laundry service

i loved that it had a pool for the kids and that breakfast was included in our package each morning

would love if room service finished later than 9pm. expensive bar and snacks menu.

i bought a cd and could play it. it felt so spacious. laundry facilities a big bonus.

bridge and opera house from the rooms, same view as shown in advertised pictures, fully equipped bar fridge,

we loved the room, the view, the location. the spa is also amazing.

spacious & well equipped kitchen

the pool area was lovely and the hot pool massage spouts were great, the gym is well equipped and spacious

location & room service

to get a table at breakfast, that was a bit ridiculous to be honest

two children under 10yrs old playing on the gym equipment.

not loud at all, beautiful furnishings and the room service was so tasty

in house self service laundry

downside was the wifi was unusable, connected fine, limit was 2gb for 2 days per device but the connected was

the staff were great and helped us with our laundry

great to be able to do laundry

loved the balcony. good laundry facilities clean & tidy. comfy bed.

hotel (a sister hotel), had to walk for another block just to iron my clothes in that hotel s laundry area

wifi

unclean, kids running up and down stairs and hallways all hours of nights and morning early playing games

the wifi is password protected and cant be used without knowing the password

have no complaints aside from the wifi being being a bit spotty on some mornings

each floor has a laundry which is really handy for travellers

is no room service and breakfast is falsely advertised

the view from the room and the free access to the local gym

no breakfast easy to leave keys with desk gym pass swimming pool

kitchen facilities, fridge with freezer

great staff. big rooms. great location and really liked the bar downstairs.

the room, the spa the floor

location, bar and restaurants are excellent and access to all i needed during my trip to sydney

room service - couldn t get ahold of anyone in the morning to order breakfast so had to go out

when entering the lobby, loved the bathroom and bed in our room, loved the bath salts, great room service options

room service is good - i had soup and it arrived in a thermos, so it was nice and hot with a good

booking didn t include breakfast for 2 people. bit disappointed this was not rectified.

no pool no spa bad hats worn by baggage staff

great room service too

location, hygiene, gym & breakfast

and, despite the proximity to the bar, soundproofing was top notch

free mini bar was super and the wifi

love the free mini bar, a perk that brings us back especially with the kids

pool, spa and gym were great and super clean and well maintained

atmosphere beautiful clean great staff beautiful pool gym etc

it's quite noisy, the personnel is not friendly and because of covid, there is no room service, nor breakfast

not clean no room service or house maid at all during my entire week

i was there for 3 nights and there was no room service at any stage (although this was apparently covid-related

laundry room available

room was on the 2nd floor and the laundry room was on the 4th floor so one day around 2am in the morning i was

didn't have breakfast or eat in the restaurant, i did get room service once only because it was expensive

the bar area is fabulous, love the

the adjacent gym was very well-equiped

beautiful hotel with spa and pool

the bar was atmospheric, with great cocktails

presented , amazing location fantastic gym , tennis court , pool and the breakfast buffet was

even room service didn t come one day until we requested

location style bedroom design restaurant choices view from rooftop bar breakfast deal

for 5 nights apart from the 1st night no one cleaned our room they would not give us water , the wifi dint work

in lobby soiled very disgusting room wasn t made up bar fridge beverages not replenished room service was

wifi in our room was terrible and constantly dropped out after 5 mins, very frustrating when trying

brooksy bar was a lovely little reprieve after a day out exploring

missing pin on gym equipment. split seat on cycle.

easy access to the tram and going around the city especially with kids

close to attractions nice room spa on site

also there s no information in the listing that the gym is 5 min walking distance from the hotel

would have liked a gym in the hotel

complimentary drinks and wifi

the wifi is high speed and works perfectly

helpful staff, and the inclusions of mini-bar (non-alcoholic), a real coffee pod machine and free wifi sets it

the facilities are great-coffee machine in lounge, snooker table and laundry-and the rooms are very comfortable

laundry facilities on site

kids games room was lacking

air conditioning and wifi in our room

good breakfast, comfortable beds, cleanliness and helpful staff

i think this was more to do with using an external laundry provider as everything else was flawless

a relaxed cosy lounge, dining and honesty bar made it perfect for having a friend for pre-dinner drinks

the rooms were fabulous and the honesty bar was very cool

i loved the feel and friendliness of the hotel. love the bar concept with canapes in evening.

the balcony's amazing, the room is so clean and the cookie in the mini bar was so yum

value for money at ln with access to so many great amenities (rooftop bar, business centre, gym), friendly staff

wifi: work fabulously which was nice because i was able to cast from my tablet using their wi-fi to

the hotel bar was excellent

minor issues with wifi

the shared amenities were amazing specifically l11 rooftop bar and lounge area also the gym is exceptional

property was in a good location and the room was comfortable and nice the continental breakfast was

wifi but it was good to be disconnected

wifi didn't work.

microwave, no smart tv, dated decour, terrible air con unit, poor craftmanship, smell, no room service, no mini

bar weren't cleaned/stock up when we arrived

room early book in breakfast great at nearby cafe great place for us to stay for where we went

there were good guest laundry facilities

the staff were friendly and helpful the room was very comfortable, clean, great bed and bedding breakfast was

the little kitchen was perfect for my needs

the bed was comfy and the free wifi was very fast

the location was great and the staff was very helpful. loved having an onsite laundry!

you can do laundry, even make your own meals

detail: no wifi info when checking in after reception closes

laundry services were also available and so was a shared kitchen

wifi. should be unlimited.

friendly staff, great room service, food was excellent and the room comfortable and clean

very good facilities, good bar and food

hotel overall was exceptional, from the quality of the room to the building to the breakfast in the morning

my kids loved it. so close to everything

gym/fitness centre is well equipped with enough weight, cable and cardio machine doe a decent

kitchen could have been cleaner .

hotel was very friendly and eager to assist with my questions about groceries, sight seeing, laundry, etc

very friendly staff. great communal kitchen. very quiet

wifi was misleading, it was only free 500 mb per day, then you had to pay which was not bad

it's just worth it for price but i don't recommend for family with kids cuz the sound pretection is bit bad so

wifi connection was terrible.

kitchen and good internet

room service everyday.

ground floor room 110 2 adults 6 nights jan 2023 to see the sights of sydney on a 3 month tour of oz and nz

spotlessly clean, comfy beds, well-equipped kitchen and bathroom, great views, apartment close to great pub

i don't know about the wifi i didn't see any log in details but didn't need to use it

the kitchen is great, lots of free breakfast items and juice (my kids enjoyed the range of juices

clean kitchen, could cook and use the facilities. friendly stuff. fruits and cereal available

would book again because very decent price in the city and wifi was the best

space,kitchen....a home away from home and the laundry on the roof.

having room service instead of having to go and pick up your food would be nice :)

the bar / lounge area

morning room service took the dirty towels but didn't replace the bathmat

was perfect, staffs were so gentle (bar staff as well), gym was quite clear and comfy, i really recommend to

it was not clear how to order room service or even if it was available

bed was super comfy, bathroom was perfect size, shower pressure was great and i treated myself to room service

chocolate banana bread available at breakfast was delicious.

room service availability really requires extended hours

room service breakfast missing items, had to re-request

gym needs more equipment

kids loved the bunks

smell in the room was like dirty laundry, dust and puke

in the morning the motel provides a breakfast pack which is a great addition

no wifi could be provided.

kitchenette was conveniently stocked with cereal, fruit juice and milk

need the change for laundry

the gym was pretty disappointing. quite expensive for a solo traveller.

good hotel gym & pool and staff are exceptional

pool was a bit cold for the kids but fine for adults.

excellent staff and lovely rooms. also has a laundry

we used the on-site gym twice, doing both a weight workout and a stat bike workout

room was modern and clean ,great pool and spa and lovely staff

was cold, unsure of it was supposed to be heated, the kids swam anyways, it wasn t a big

pool very clean and relaxing

kitchen facilities

my room was on the first floor kind of between the back alley and the laundry room so it was a little

offered free wifi (but didn't end up needing it so i didn't ask) not sure if they offer it or not

wifi was hit or miss. some noise could be heard from the surrounding clubs at night.

there was a laundry room for washing ,ironing and drying which was useful

great location, staff are really friendly, laundry available to do yourself for a really cheap price

laundry facilities closed an hour before they should have, so needed to wait until the next day to

boiler, towels changed regularly, sink, free tea / coffee / biscuits, soap, some hangers + laundry on the

the complimentary breakfast was a bonus and was pretty decent

wifi wasn t working at the beginning of out stay, but they fixed it!

kitchen, the living room, rooftop

breakfast - very little choice in restaurant next door

not value for money. at that price breakfast should be included

we added breakfast with our two night stay

the gym equipment was also sufficient

extremely friendly and helpful staff, nice rooms, good gym