you ever cant find the air con controls its hidden you have to flip up a latch on the vent lol nearly died of heat until we called in the middle of the night and found it, which is great that

couldn't do early check in at all

was nice to have a little bit of an early check in, front desk agents were wonderful during check in and check out and we really liked

very nice and front desk staff gave me early check in and late check out.

having to go outside to get to pool and lobby/restaurant from room

they were also able to accommodate an early check in which was very helpful since restaurants and libraries were closed

offered early check

wifi was kind of in and out sometimes or very slow.

small matters - wasn't given free wifi code at checkin, and wasn't told that there was or

is no room service, after the first day stay, there is no towels to use, no soap to take a bath and no

was able to get an early check in which really helped out as i needed a place to work from for the day

it has a kitchenette which is nice to have if you have small kids.

they were really patient and friendly with my kids at check in

it has a kitchenette which is nice to have if you have small kids.

clean private little kitchen cable tv underground parking even robes

made our morning by accomodating us for a quick dress change, and then also accomodated our early check in

access, pet friendly room, spacious room, and staff were helpful in getting us an early check in

i loved being able to use the steve nash gym across the street

would like to see a kitchenette in the handicapped room.

have any canadian cash on us and they helped me out by exchanging money with me so i could use laundry

pool, access to skytrain, room size, early check in

and mini kitchen great added

is clean with bar table is awesome easy to get sky train , only 10 mins walk close to bentwood

room service/maintenance were accommodating as well

room service, towels etc very poor after repeated reminders

i needed early check in as i had to be somewhere else during the whole check in window of 4:00-11:00

was charged a $30 early check in fee even though a room was ready

clean. comfortable. quiet. very helpful staff. got an early check in.

after a 7 he drive a mini bar would have been appreciated

bedroom slippers, robes, poor quality toothbrushes, coffee bar that did not make good coffee and bottled water was provided only once and not daily

they did make accommodations to get us early check in which was very nice

we have side access to parking

helpful front desk. reliable breakfast, room was comfortable and quiet for sleeping.

outdoor pool

on the main look right out to parking, would be so lovely if they were tinted so you could open the blinds

flexible with early check in and late check out

clean rooms, good service, good indoor pool

flexible with early check in and late check out

complementary breakfast and comfortable rooms

friendly service breakfast was wonderful they even have a washer and dryer which was great as we were travelling on

me for early check in & late check out, extended 1 hr

the convenient down-town location, early check in, heated bathroom floors, robe and available recycling bin in the room

were great and we did get the early check in we requested

appreciate that they have been accommodating with our request for early check in especially that our child was sick

great staff that tried to accomodatte our early check in request

needed an early check in, but could not be guarenteed

stayed in a suite which had a small kitchen which was handy during the week we had to be out of our home for some restoration work

feel that the pictures on the site for the rooms did mislead me a bit - mostly the kitchenette and living room

close to the hwy pool and hot tub and gym !!

large room with a good kitchen and comfy bed.

upgraded to a suite. plus they accommodated my request for an early check in.

was separate so she could go to bed at her regular time while i hung out in the living room/kitchen and watched some tv

had a free upgrade to a kitchen unit and were very pleased with the design features of it

was not expecting to have a full kitchen! bed was extra cozy, and bathtub was deep!

to local restaurants, golf courses and highway

the staff was super friendly and was even able to accommodate an early check in

very helpful with doing laundry

location great. provided early check in. put our team on same floor.

my check in was around 4 and i arrived at they property at 11 am and i requested early check in

the staff is always accommodating and if a room is available allow for early check in

needed early check in

gave us an upgrade, early check in and late checkout

nice clean big room and flexibility for an early check in

martina was exceptional and accommodated our early check in request

also we really appreciated the early check in

early check in was great, breakfast was ok as well

when i called to ask about an early check in, i was sort of brushed off and told to call back in an hour to which i didn't as i

they were also able to accommodate our very early check in

easy and early check in. location. cleanliness and friendly staff

clean and well maintained free day pass to offsite gym

no gym and swimming pool

we were allowed in earlier and also had a late check out, which was very nice and helpful

early check in, clean

we flew in early morning from overseas and the hotel attendant was very accommodating to do an early check in

comfy beds, early check in

room service closes early.

bed was comfy, welcome gifts for the kids, separate living/sleeping spaces in room each with tv.

they offered us early check in when we arrived, which was awesome

also early check in was a nice surprise

the hotel 2 days in advance i will be arriving midnight to see if they can accommodate with the early check in if not unable to i would have booked elsewhere

very clean property, allowed us early check in which was very helpful for our stay.

in the morning of check in and asked the man at the desk if they could accommodate me with an early check in

we were able to do early check in because there was already a room available

size of the beds, the gym and pool area

wonderful breakfast loved the free laundry too.

was very helpful in making us feel welcome and provide information about breakfast and gym use

as a family of 4 we loved that the laundry was free to use as often as we needed to as this took a lot of stress out of having to have

needed early check in because of illness and were immediately accommodated

very accommodating regarding early check in, late check out and baggage hold

the staff were great and accommodated an early check in

below street level is a food court, has early check in

we asked for an early check in. they texted us when our room was ready.

was so welcoming and accommodating, from the early check in request, to front desk and even the bellman getting our elevator

wasn't able to get an early check in to take a call so had to make it from my car.

staff , especially rachel so helpful location room size bed pool and jacuzzi early check in

helpful and friendly staff - supported us with early check in and late out, and extra amenities great size room and very

good cost performance. location, okay. early check in after a long flight was super.

i should have known when we were near the elevator but we were happy they accommodated our early check in after disembarking from a ship

also able to get early check in

from the cruise terminal is excellent especially with early check in being available to

allowed use of amenities hot tub heated pool and showers and had a room ready for early check in as we arrived at 5

accommodated my requests, had early check in

allowed early check in which was very helpful

hours early

was wonderfully accommodating for an early check in

early check in, but busy easy and had many rooms to change over. not a big deal

staff were very accommodating. we were able to have an early check in.

especially grateful for the early check in

free upgrade to a suite room early check in comfy bed great fitness club

allowed an early check in, which was very welcomed

the onsite gym with 25m swimming pool was exceptionally nice

pool and fitness centre the breakfast -simple but really sufficient, with a good coffee and orange

it was he perfect stay - including early check in and late check out

day we had best experience on breakfast since the waiter is very friendly and helpful to give our kids additional orange juice plus the straw for my toddler, and additional small plates too

no grab bar in shower.

if you have kids the windows do open and don’t have any safety

breakfast— fine for me but kids wanted bagels or toast

they gave me early check in and late check out, everyone was friendly and kind

delivered, from 7:30am early check in plus late check out and still able to use the facilities i couldn t ask for

24 hr room service has limited menu

great location, wish the bar would have been open a little later but the staff were great.

great gym too

we had requested an early check in time and were pleasantly surprised that they were willing to honor that request

were able to accommodate an early check in at noon due to flight arrival

were very nice, friendly, and accommodating to my requests for an early check in and late check out

early check in available restaurant on site

confirmed early check in did not happen as promised, standard check in is 4 pm a bit late

great location, lovely staff, organised early check in, comfortable room

we ate in the hotel bar and the food was really lovely

the rooftop bar was a bonus discovery this time around

room bar and restaurant are excellent. food is first class.

the bar area was also first class - decor, food, drink and especially the waitress

they were kind enough to allow early check in as we had all our luggage with us, then kind enough to allow us to leave our luggage

very small room with no view. early check in was not possible when requested.

good points: was upgraded to queen bed & early check in by noon time and am thankful for tat

location is amazing, the stuff are very welcoming and helpful, they even offered me a early check in with no extra fees and helped me book a taxi to the airport

i was offered an early check in arranged my day around that and was denied at the counter for

ability to connect with someone for early check in

they were also able to accommodate our early check in request which was very

really lovely and friendly staff at check in, allowed an early check in too which was greatly appreciated

we got in earlier 10 am, the staff accommodated us - early check in

even accommodated us for early check in definitely a plus

for early check in

i requested an early check in, and the hotel was very accommodating

an early check in and did not receive any response from the hotel

proximity to everything, comfortable bed, luxurious room, accommodating staff who gave us early check in

i called and spoke to them and they told us to come in around 11am to see about early check in

they gave us early check in without even asking, the included breakfast was lovely and the servers were all very

they allowed for early check in for us which we appreciated so very much

the in-house restaurant offered a fabulous, great-value for money, buffet breakfast

kids breakfast should be free with a paying adult

the hotel was super clean, even in the pool and fitness area

hotel is wonderful defiantly 5 star staff are amazing and they accommodated to our need of an early check

tried their room service, both for dinner and breakfast and it was absolutely delicious as well :) can t wait

the gym was normally empty when attending, perhaps with one or two others present

i found the pool to be a little on the chilly side as well

the bathroom was gorgeous with a beautiful bathtub and shower, room service was incredible, laundry

were going to the early 1pm canucks game and had requested early check in if possible

close to elevator as requested and they accommodated early check in since we had just departed the cruise ship

we greatly enjoyed the funky in-house “uva wine & cocktail bar” for breakfast, beers, cocktails and dinner

flexibility for late check out

best location in vancouver. a fantastic restaurant and cocktail bar attached

location was great. early check in. great staff

staff was very polite and accommodating and allowed us early check in on arrival, and let us utilize the baggage storage on checkout day

had a room ready at 9 am for early check in as requested

room had 2 double beds which were a bit small for 2 adults and 2 kids.

attentive staff. good gym/pool. central location.

grateful for the early check in so we could get out of the rain with our luggage and explore the city with the

arrived early from a long flight from ireland staff accommodated an early check in which we were so

great location, friendly staff, early check in was very much appreciated after a long flight.

great cocktail bar, friendly concierge, early check in facilitated.

room service, valet parking, in room dine

very pleasant staff, room was ready and given as we arrived, early check in

we arrived early and they accommodated us with an early check in and gave us a extra hour when checking out

surprisingly, the hotel was able to give us early check in and we dropped off our luggage

very accommodating whether it s early check in or late check out

early check in, friendly staff!

the staff was very accommodating when i asked for an early check in

arrived early and were offered early check in and they also upgrade our room for free

location and loved the complementary drinks at the bar and that they provide things upon request like toothpaste, combs, etc if you forgot them

bar attached to the hotel didn't open until 4pm which was a shame

the location the room the bathroom, very nice, with a shower like a swimming pool

early check in was much appreciated

clean rooms. staff was helpful in allowing early check in for one of the two rooms we booked.

were great, really helped us out with an early check in after a long flight

got an early check in when we arrived as we had arrived early on the red eye from maui so we re really

we enjoyed both an early check in and a short late check out

swimming pool closes early. we couldn t enjoy it. no early check in

just want to highlight ceasars great welcome and generosity in allowing an early check in due to our very early arrival

great location, comfy room and bed, pool and spa for use downstairs, early check in possible.

accommodated our early check in request graciously

hotel was kind to accommodate my early check in

liked the staff s friendliness and how when we arrived early and asked to store our luggage till check in they were able to give us an early check in

we stayed here after our cruise and the staff were helpful with all our luggage and getting us an early check in and late check out on our flight day

i have also stayed at a nearby hotel and never had a problem receiving early check in when i have requested it at the time of

arrived early and they accommodated early check in without hesitation, the suite size was perfect for 5

a laundry would be handy

hotel accommodated early check in

staff is friendly and accommodated our early check in for my bride prep day

fast free wifi was so useful during my stay

a good size for families and the staff were so helpful even making sure we had mini robes for the kids

the food at the bar was fantastic and the interior with the fireplace relaxing and quiet

customer service was very good, the staff was understanding and gave us an early check in and late checkout which was very helpful since we came very early from via rail and

central location helpful staff- allowed early check in.

breakfast choice was good - service was exceptional (special mention should be made of kateryna who

breakfast food was good, kitchen and wait staff nice.

friendly staff; beautiful pool and great gym

staff!!! amazing staff. huge bathroom. clean. alliw d very early check in.

early check in for an extra fee is awesome! beds are super comfy

requested early check in but wasn’t able to check in until after normal check in time

easy, fairly priced laundry on site

got in very late from a flight, about 3 am

quality of furnishings did not match the building early check in not available

liked that we arrived early and we accommodated with an early check in

very friendly staff and accommodating early check in for medical reasons

was a bit patchy - don't restock things like laundry bags and need prompting

i decided to just stay in that room since i would have to pack and move with my kids

staff went above and beyond to get early check in as our cruise ship docked early am

allowed us early check in

early check in was arranged when we arrived and we were upgraded to a one bedroom apartment

requested an early check in as we arrived at 8:30am after a very long flight

managed to clue in on it and everything was sorted pretty quickly and i even got an early check in

we only wanted to leave our luggage since we arrived early, but they actually gave us a free early check in

friendly and helpful front desk, they accommodated my early check in request, friendly housekeeping

check in staff were very obliging with early check in

had phoned prior to request early check in, we were coming from the island and we had a concert that started at 4:30

only comment is there was no reply from hotel after 2 emails asking for early check in to leave our bags at the hotel reception as our flight arrived 7am