request for early check in was confirmed but when we arrived ,the staff at the reception denied that

kindly allowed and early check in. very noisy heating system led to a poor nights sleep

loved the location ,also the early check in,free parking ,massive room and also the staff help me with a car problem ,booked my

very flexible and helpful on early check in and late check out

early check in

requested early check in between 10am & 11am. arrived @ 9.30am and room were available

the breakfast and early check in that they approved

charged us 60 for early check in for us to have to clean our own

excellent breakfast & location for buses & theatre

good place for short break not enough attraction for kids

explained to the woman on reception (fay or joy i think her name was) not only did she waive the early check in but she upgraded us to the (+)requested an early check in which was granted (+) was able to get an early check in, the staff accommodated very well (-)check into to our rooms even tho we had requested early check in

have liked to order food in hotel or have a room service option

and tidy rooms comfortable bed excellent customer service welcoming lovely breakfast bar well

i didn't use the restaurant, but room service was great

super large room and bathroom with big bath. lovely bar area

i couldn t do an early check in, i was in the area for a wedding and had to travel in my wedding

staff accomodated us and even allowed us early check in which was convenient

i asked for an early check in as i arrived into swansea earlier than anticipated and they were more than happy to

requested a early check in which i recieved

staff went above and beyond, allowing me an early check in and a late checkout, and arranged things easily when plans changed and i had to stay

asked for early check in and was given with no charge

size of rooms, cleanliness and pet friendly hotel with amazing breakfast

excellent breakfast

a special mention to the staff that looked after the bar until 11pm on 12th feb a lady and young man- really attentive

the rooms were very comfortable and the breakfast the next morning had lots of choice and the food well cooked

friendly staff, early check in provided, convenient location, good breakfast.

breakfast was exceptional.

breakfast was good

very relaxing with 3tired kids all they wanted was to lying down and rest

spacious and the customer service day and night was exceptional, incredibly welcoming to me, my kids and even our dog

very accommodating with early check in and iron- very very helpful.

my two requests (early check in and quiet room) were delivered (+)close to train station and town centre allowed an early check in check in staff freindly and available at all

great location, free parking, great rooms and facilities and very helpful staff

so central and great to have parking opposite

good value bar too

breakfast nice could do with bit hotter

the staff were very helpful giving us early check in so we could change for ceremony

loved the setting, the bar i award winning

crisp modern facilities; stunning location; super friendly and helpful staff; delicious breakfast; great value

fantastic settings with all amenities the restaurant and bar are out of this world

breakfast was good, evening meal was superb and the location is fantastic set in the rhonda valley,

great price. very accommodating when we asked for an early check in. comfortable room

great early check in, and late check out 11oclock. didn't have to rush.

stairs) and the hot water took ages

wifi in the garden room was non existent a very weak signal

lack of wifi. as in zero coverage.

comfortable room ground floor safe parking friendly staff good food

room, very crisp bed linen, welcoming staff, early check in, loads of hot water and plenty of shower gel etc

we were able to get early check in

breakfast excellent- tasty well- cooked and good service from kind staff

to get wifi on iphones and very bad tv reception in the bedroom breakfast could have been better presented

lounge, outside, parking

parking is limited