also the person at the desk was able to let me check in way before early check in due to my overnight flight and arriving in the morning

needed a room for one night and check in late! great staff, clean rooms and hot breakfast.

also asked if we could get a late check out and told

just was not a good experience, room and linens notveryclean,section of the hotel was noisy late at night and please get rid of thosepillows

everything was excellent from the staff, room, as well as breakfast.

location and early check in

they were able to accommodate an early check in. room was pretty average.

breakfast was not great

i used their free shuttle to get into the downtown area to hook up with my tours

nice bar area. good food.

location, breakfast included and early check in was possible

in which i called before i arrived to speak with china who stated there would be no charge for early check in / she lied she said she was consulting with her supervisor as well

appreciated being able to park car for the day and early check in. the breakfast was lovely.

the laundry as we were in a long trip

little small kitchen with everything you need beds were comfortable

the hotel was very accommodating in my request for an early check in

there was good gym and swimming facilities and the location of the property was near boston downtown

cute little breakfast, very nice gym, good laundromat and more gave a very enjoyable experience for a family of 4

it has a laundry room

the bar and restaurant - bartender and waitress were not very friendly tho

service checking in was very poor also when i call to inquire about early check in, lady on the phone was rude

staff were friendly and accommodating for our early check in

free 24/7 coffee. spacious room. early check in.

early check in

the gym space and lack of a bench.

wouldn't cooperate with early check in

me wait since early check in wasn't available

requested early check in and ended up sitting in our vehicle for 6-8 hours until we could check in to an

no ice maker, no atm to use laundry facility, no late check out.

laundry in facility that you can load money on card to wash/dry

asked for a higher floor but were told none were available for early check in although our family members who arrived 10 minutes later were given very clean rooms

we got early check in for free at 10am

a super early check in was fantastic and a huge bonus

such a beautiful hotel the kids and i loved it

breakfast was amazing

early check in was available

everything was perfect! the gym, the pool, the bar, the snack area, the room was all excellent.

snack and breakfast pricing in 24/7 cafe to expensive.

the pool time we booked and s group of kids barged in and my kids had to wait even though we had booked

i like the easy to use laundry room, to be honest.

arrived early unannounced and requested early check in (noon vs 3pm) which they happily accommodated, and (+)reception desk:first,they made sure i had a early check in,because i told them it was very important

restaurant is only open for breakfast on the weekends

amazing rooftop bar and fabulous gym

we found out about the roof bar late the last evening, and think it would be a great addition to the hotel if managed to

use more features like pool and better wifi connection or even smart tv so you can connect you phone to watch streaming

comfortable bed, room was clean, early check in

very accommodating, we needed an early check in

website offers an early check in that was not a real thing

night before told to call for early check in and told them we would be

the laundry facilities were wonderful

we requested early check in and received it our disability room with rolling shower was enormous

were super accommodating when asked for early check in

the staff for the breakfast were also absolutely wonderful

the breakfast is excellent and very convenient

the lobby bar is small but draws a crowd when open

room wasn t ready until after 5 even with an early check in request . won t be back

had an early check in

got early check in and extended check out which worked very well for us

the kids loved the pool and i used the gym

pool with lots of towels available, excellent gym, filtered water available near the ice machines, shower had the sprayer function, restaurants

early check in provided with foc upgrade to suites

they accommodated both an early check in and late check out

roof top bar was amazing

really loved the location, cleanliness, and amenities (rooftop bar and lounge, lobby bar and lounge, food market, and complimentary breakfast)

the staff were attentive, sent an engineer who fixed the problem and even enabled me to have a late check out

i called to ask about early check in, since the website listed this as an option

staff also was able to accommodate our request for early check in and late check out

arrived early around 3pm, and were granted early check in, asked if we prefer a room nearby elevator or

room service options were few and far between and no late-night

room service ended at 11pm!

rooms, allowed a very early check in at no extra cost, gorgeous pool and exceptionally comfortable

they offered complimentary early check in that was well needed after a long flight

pleased we were able to check in early after a red eye from the west coast

requested early check in and the front desk were able to provide that

we requested early check in and late check out and they cheerfully accommodate us

they allowed early check in and bag storage

fairly close to downtown/ bostons main tourist attractions and airport staff accommodated early check

early check in due to travelling overnight much appreciated

they were able to accommodate an early check in and late check out

they gave us a very early check in around 7am and we were very thankful for that after a long night travelling to reach

early check in helpful reception

accommodated our early check in request and staff was very helpful

just that the bar and restaurant next door were not open but still had an amazing stay.

restaurant and bar down stairs

friendly staff, convenient bar restaurant on ground floor, rooms were clean, great value for money

parking. early check in. great restaurant that was very close validated parking

free breakfast and then snacks and other meals for purchase

missed to have a small fridge at the room, specially handy when you travel with small kids

no breakfast included.

the prices should include free breakfast too.

very much appreciated the early check in and staff holding luggage in lobby after we checked out but didn t fly out until

lly equipped) kitchen in your room

included, cozy breakfast/snack room, kitchen in the room (super useful since traveling with kids)

my one bedroom apartment was comfortable and quiet with a small kitchenette, gas fireplace, light blocking drapes and very nice bath products

good apartment:clean convinent,location nearprudential center and star market,owning gym and kitchen can cook boston lobster in apartment excellnet

did not like the early check in fee

we got early check in

as it turned out it was the same person who was talking to me online nice touch she got me early check in and late check out for free for my anniversary she also upgraded my room to a corner

was so nice but the front desk lady was not very nice and when i asked several questions about early check in she seemed annoyed and did not want to help or even be polite to explain the process

kids obsessed with robot room service

we were early but they found us a room and allowed early check in

requested early check in on day of arrival and late check out on the day we were leaving and this was

helpful staff accommodating request for early check in.

requested early check in and the hotel never got back to me, so i figured it was all set

loved the amenities. the kids played in the pool and had a lot of fun.

we could not ask for more with the assistance in booking our duck tour and an early check in

we arrived early and nakia. was extremely helpful in allowing us early check in.

the hotel staff was kind enough to accommodate early check in and we're very friendly

free guest laundry

free water, coffee and laundry were all great touches

stead of 4)

loved the staff, the pool and the early check in was the greatest bonus for me!

us with early check in as we arrived in boston, 6:50 am on a red eye flight

very clean and comfortable, staff was very accommodating with early check in and late check out

we threw our name in to the queue for possible early check in and was able to get in our room at 1pm

great location and fun theming. check in was easy, and they allowed early check in, no problem.

are very friendly and there are a lot of extra services that are available free of charge (like early check in, bag storage, etc)

the staff are very kind and accommodating and did manage to allow us an early check in

gym and dining area is a bit bleak.

is a bar at second flour also is the check in place

we requested an early check in and were accommodated

were very accommodating in letting me do a super early check in since my flight got in so early

front desk staff super helpful , provided early check in and great with advice about the area

nicely decorated, comfortable and rooms are spacious. very well located. nice gym.

very comfortable clean room. fast wifi connection.

we also arrived earlier than expected and they were able to get us an early check in

early check in, the view, and location

wifi, refused early check in but they could give us a room upgrade

location comfy beds very clean and we got early check in

i appreciate the early check in and room upgrade

messed up early check in, ignored me and chatted with airline staff during checkout

good location. allowed early check in.

i immediately clarified with the front desk woman that i had confirmed an early check in the night before

free wifi for members, walk to fenway, beautiful hotel, allowed early check in

allowed us early check in

check in until nearly 4:00 p

staff told me my room was ready for early check in at 1 pm but when i arrived it wasn't

ter some persuasion), great location, lovely housekeeping employees!

arrived boston in the morning n staff

allowed early check in

staff is very helpful and they try their best to accommodate your requests for early check in etc, to the best they can and hold your stuff after you check out etc

accommodating staff with early check in and late check out

was upsold a room for early check in that had a street view, the windows were so dirty you really couldn't see out

fully equipped gym

gym was a bit of a room with just two machines!

staff was great and accommodating for an early check in. we also liked the dog on the lobby.

for early check in to prepare for a paper i was delivering at a local university

staff kindly accommodated our request for early check in

location great. did not have breakfast. dinner lackluster but everything else just outstanding!

for wifi is tacky

allowed early check in and friendly staff. great location too.

location friendly helpful staff early check in quietness of the room

gave us an early check in a full 2 hours early

for early check in and late check out, we didn't get either - small requests to ask for that they

also,early check in when people are driving 3 plus hours and need to rest or freshen up

i called in to check in early

great breakfast, small minus shared bathroom, but i was only one night so ok for me.

excellent: comfortable, great position, not noisy, good breakfast, professionalità, courtesy.

breakfast

amplified continental breakfast offered provides opportunities for conversing with other guests in an informal setting

they allowed us early check in and called us when the room was ready at 11:30am

they accommodated an early check in--thank you

hotel staff went out of their way to solve all our requests - early check in included - with a smile

the bar and restaurant provided great food and very pleasant service

when i saw the restaurants were too loud and noisy, the front desk helped me place a room service order with ease

staff accommodated my request for an early check in and two beds

was perfect, from an early check in to snacks and water in room

free early check in, late check out, comfortable beds, free giddies in the

we arrived early and early check in wasn t a problem. staff so friendly.

once getting to our room, with early check in, we were greeted with a bottle of prosecco and a lovely handwritten note

early check in was available which is rare at any hotel

gym was excellent also

house keeping/room service was very friendly and helpful

has the world class gym in my opinion

hotel s bar and restaurants were amazingly delicious, the location and view were phenomenal, the bed was so

our flight got in very early morning and we were able to get an early check in as soon as we got there

an early check in

excellent room service menu

room service costs a tad on the high side for what it was, although to be expected in this level of

did not eat breakfast but the cocktail bar was great. very easy location for visiting boston.

staff were very nice and accommodated an early check in

sold out so no early check in, this particular property has stairs in the front that makes it difficult to get to

excellent location.staff was very nice, was able to do an early check in and a late check out.

i just stayed for one night, they let me do early check in and upgraded my room for a better one at no extra cost

very nice and they allowed us an early check in which was amazing

we were given waters on arrival and accommodated our early check in

we were able to get early check in and late check out

i had requested an early check in and they had me in my room before 10:00 am along with an upgrade

we requested an early check in & our rooms were available at 10am which was such a bonus to our overnight in boston

hotel was great, staff was good. arrived early and they accommodated an early check in.

had flown all night and you were able to give us an early check in time

would be nice if there was provision for early check in especially for someone coming from

we ask for early check in and we could get it not before noon time

very friendly and helpful with early check in

early check in great breakfast. loved the record players.

the staff were hospitable and friendly, they allowed early check in, the valet was professional

worth the money - i paid almost $1k per night and i didn t even get room service the first day

apparently it covers the complimentary water and gym

great location! central to everything. good gym facility.

of covid there was no room service

we arrived after transatlantic flight at 1330 and had requested early check in which the hotel couldn t fulfil

they accommodated my request for an early check in and were very professional, polite, and caring

paid the $50 early check in fee and boy was it worth it

accomodated us with an early check in

close to everything. early check in was super beneficial. staff was very friendly.

i was able to get early check in. which was nice after a long day of travel.

view room but wound up staying in the double room with harbor view because our flight arrived early and early check in was not available for the king with harbor view room at that time

location, view, staff, accomadtion to early check in

the breakfast was excellent and it was so nice to have a the free hotel shuttle

me up at 6 am, heard it til at least 10pm also could hear neighbors clear as a bell talking and kids on other side screaming :// i don’t recall this from our last visit perhaps rooms were empty

from the moment i called for an early check in to the staff sending up a bday gift when my friends told them why we were there

requested early check in

had a beautiful observation deck to view the city and a game room for the kids

beds very quiet rooms - 3-pane windows - couldn't hear the noreaster blowing outside nice gym and complimentary laundry facilities (they even provide

location, very kid friendly (loved the kids activity room

arranged early check in

fantastic location and the staff was great offering an early check in and late check out

had nice bar and

however the moment i walked into the lobby and saw the bar and lounge area i knew i made the right decision

the bar was nice and quiet, some evenings had live music but wasn't overly loud

great, , room clean, facilitated early check in , security on entrance at night, door staff very

great pool and gym as well

too many little kids in the pool.

did quite a lot of walking all over the city, so didn't need the gym

great pool and gym as well

we were given an early check in and nicer room for our anniversary

friendly front of house staff. very helpful. great location to explore boston. late check out.

from accommodating early check in to sending complimentary champagne and chocolate for my husband's birthday

e to position)

bit pricy, everything was an additional charge

allowed us early check in

his name is corey and he assisted us so well on arrival with an early check in and room change

was luxurious staff amazing given early check in breakfast in our room the comfort of the bed location to north end, faneuil hall,

early check in was very much appreciated

free breakfast was a bonus

we arrived very late but this was made very easy for us and instructions were excellent lovely breakfast, stunning room with very comfy bed and great

breakfast being brought every day in the room was great

two toddlers and they did everything they could to make us comfortable and get us a prioritized early check in

we like the gym and the front desk staff, who are always pleasant and knowledgeable

we used the gym a couple of times which was also excellent

ev charging in garage next door

shared space, such as restaurant, gym and transit lounge were great

the staff is so accommodating (need an early check in/late check out- sure

was awesome, she has been working there a long time, very friendly, helpful and accommodated an early check in which was very much appreciated

traveling with kids can and there limited choices for rooms if you want to be together or on same floor

the staff is so accommodating (need an early check in/late check out- sure

a bonus was the fully equipped kitchen and laundry, unfortunately we only stayed two nights so didn't really need to use them, but it would be

the bikes were an amazing perk. also early check in and late check out was amazing.

the gym isn't very equipped with any thing for a real workout

very late room service so not always done when we had been out for the day

great location, nice toiletries and mini bar is reasonably priced

we like room service so a lot can improve in this domain .

location staff were nice they accommodated us with early check in

very friendly staff, comfortable room and early check in.

we asked for an early check in and within about an hour of us getting there 930 am the room was ready

gym was pointless

the gym was a little small.

fast & early check in, location to td garden

i wasn't expecting early check in - but was able to

the gym was alittle small not all equipment worked

enough towels provided, no hair dryer, no coffee making facilities, a number of pieces of gym equipment was out of order, very little storage space in room

easy check in late check out super comfortable great location polite staff

on the very first moment i had to call the hotel, i talked with the front desk to ask for an early check in they were very polite and helpful

denied request for early check in which also was a n my confirmation i had to tell him to stop saying no

quiet, short walk to hospital, clean, also allowed us early check in. close to train station

nice hotel, excellent design, excellent location, we were granted early check in

we were able to get an early check in and the front desk and valet were very friendly and accommodating