of the hotel was great so handy to shops etc and an early check in time

best hotel we've been to in a long time & will definitely be rebooking to come back with the kids during summer holidays

kids did not like the smell of cigarette smoke coming from back garden

a workman was working on door when i turned up and was back when i was leaving if i never had kids with me i would not have stayed i would have went 2 another place or came home u had 2 sit on

also had toys for kids out the back court yard

receptio very welcoming, early check in was perfect and they made effort to make it special as was my wife's birthday

appreciated the fact that we weren t charged extra for room service however the touch points were increased due this not minimised

no bookable spa treatments, if i was to return i would have to book in

everything, staff very helpful and we were there for golf so perfect location.

wifi was awful

early check in . staff very friendly. great food and service.

good food at breakfast and dinner in the restaurant

hotel was spotless clean the room was big and the bar and restaurant were very nice as a cosy feel would defo be back the bfast was lovely as well

there is no spa facilities

friendly staff, relaxing surroundings, great room with spa bath, room number 111, had a lovely evening meal, and nice breakfast, food excellent

we thought we had a good start when they allowed us a very early check in, because we were absolutely soaked, but it went downhill from there

were staying as we had a function at 1pm, we requested early check in and was advised they would ask the housekeeper to have our room ready and they did,

let me have a late check out which was really nice of them

place to stay just some of the punters abusive to staff 1 bar staff walked out ( just getting trained

choice of where to sit in the bar area

helped us out with an early check in which was much appreciated

the breakfast and location was lovely and staff were very nice.

staff friendly and breakfast lovely

the hotel is popular with golfers and there were at least three parties of 8-12 men, which made for a noisy and boisterous

staff were very pleasant as were the bar staff and waiting staff

were very obliging with early check in as we were going to a wedding

i had dinner and breakfast in the hotel and i would visit again for the food alone

beautifully decorated for christmas, well stocked bar with good quality wines, stunning breakfast, amazing view from room (sea view)

nice bar downstairs

very clean and friendly, nice breakfast, a wee bit old fashioned but it's was nice, food looked amazing and was

special mention to christine at reception who went above and beyond, with early check in and taxis etc

they accommodated an early check in for me as part of a wedding party which was a massive help for me

breakfast was nice, early check in and staff were attentive.

restaurant and bar area are very pleasant and the food is lovely

break, lovely location, friendly service and delicious scottish breakfast

early check in at no extra cost

host accommodated an early check in which was very much appreciated due to a wedding nearby

host,gave us early check in for our day at the races,great warm welcome and fantastic breakfast

allowed an early check in so as i could get ready in the room for the wedding were attending near by

staff were very nice and the owner was a very nice person rooms were spaciouse very clean and breakfast very

an early check in and wasn t disappointed, staff were very helpful

check in time was late we had a wedding and had to pay extra for an early check in

communication with hotel was great as we needed an early check in and upon arrival and checking in was seamless

bar was very dark and confined, not a place we wanted to use, compared to the open aspect of the

very friendly staff, particularly the girl who checked us in, did room service for drinks and breakfast the following morning

staff is very nice, allow me to early check in, breakfast is very good

returned calls prior to visit to support with arranging taxis to wedding and arranging early check in

to pay £10 per hour for early check in which we didn't find out about until we checked into the hotel

had asked for an early check in at 12,as had a wedding nearby at 1

booked 2 rooms at this hotel as we were attending a wedding and the staff arranged an early check in for both rooms to enable us to get ready

to get an early check in to accommodate a wedding which helped us greatly, staff all very friendly and helped

we did go into public bar to hear the singer who was on that evening , as there was no other

the staff were unbelievably nice the food was epic and the bar area was amazing

breakfast was very good, the sausages were very good

it has a lovely bar which was very lively, but welcoming , whilst i stayed

also no give with early check in

i arrived there had been a mix up and my early check in had not been noted

for a wedding food was excellent, breakfast good choice, room was lovely, requested early check in and wasn t a problem, location was lovely, bar prices were ok for a

poor wifi

great location to ayr town centre, plus lots of parking

allowed early check in and slightly later check out - so useful considering the weather

she even washed, dried, and folded our laundry for less than it would have cost use to do it ourselves

location good for beach kids park shops.all in walking just.up nextstreet

very peaceful, excellent location right next to the beach and the the kids park and great restaurants nearby too

was bad- my enquiry about early check in was only replied to 2 days later amd after i had checked out

early check in

i emailed before booking to ask if early check in was possible but was told the hotel was busy the night before

i asked for early check in which was given

friendly welcome and early check in to allow us to make the horse races.very friendly staff.

requested an early check in as we were attending a wedding, this was no problem at all

were spacious and we got early check in which was great as we had a wedding & had to get changed so this made it really easy

we were travelling for a wedding and we're given early check in which was a big help

the staff were so accommodating about an early check in for a wedding i attended that day

greeted myself and husband early check in to our room to get changed for a wedding

was very accommodating when we needed an early check in for a wedding

wedding nearby, and the staff, especially kirsty, were extremely helpful and accommodating to our early check in

helpful early check in as we were going to the horse racing which started earlier than originally

pleasant, helpful staff especially at early check in

lady on reception was 10/10 and went out of her way to accommodate us with an early check in

could hear the live music from neighbouring bar and the bottle bins getting filled once pub closed

hotel, fantastic customer service and was given early check in which was greatly appreciated, the suite is lovely i stayed there 2 nights then

first 40 minutes in the hotel waiting for a staff member to call me back to see if i could get early check in, which is pretty bad

liked how they accommodated our early check in the best they could by asking the cleaners to prioritise our room as we had a

we also asked for an early check in at 2pm which they gave us

the issues around trying to get in touch for an early check in. was a nightnare

were going to a wedding and asked for early check in

offering a drink and the ability to take over her lounge to watch the golf

accommodating with early check in special circumstances and excellent breakfast included in the price

hotel, clean and well looked after, breakfast was really nice as well, staff there and in the bar were really friendly

the bar could be better

a bit uncomfortable in bar as bar maid was afraid of dogs and made this obvious, we just went to a dog friendly place in

the bar was really nice

and room was lovely staff on reception nothing was too much trouble, gave two weary travellers an early check in and room upgrade as well at no extra cost

here with my 3 kids for a family wedding

location, decor, good bar with good food

very helpful front desk staff and lovely room service meal from the restaurant

features staff- welcoming from the reception team, bar and restaurant staff and cleaning team

the staff were incredibly friendly and very kindly gave us an early check in as we had a wedding to attend nearby

the bar prices

staff are very friendly and very attentive , a lovely public bar and very friendly locals

great bar menu and again staff offered great service

bar area, food was reasonably priced & very nice

early check in and was called back by the very kind receptionist to say that our room was ready and

friendly and helpful staff. good size room. early check in facility. clean and tidy.

not aware it was a set food meal either so ate of a kids menu due to dietary requirements

the spa/ pool facilities

close to family and shopping, easy parking

facilitated early check in without charge

very friendly and helpful family staff team who accommodated an early check in to enable us to get changed for the wedding

we didn't stay for breakfast or have dinner, but there is a fantastic whiskey bar and comfortable lounge

at the bar you could taste whiskey from a wide variety of distilleries

comfortable room in lovely old house excellent breakfast wonderfully welcoming and friendly staff comfortable lounge excellent location in heart

gardens are so beautiful, can’t wait to return with the kids

m).

easy and early check in

early check in. arrived at 8am. to room around 1pm

and was able to get an early check in after arriving on an early morning trans-atlantic flight

charged 30 for an early check in considering the room is already clean and empty for us to use

the day of arrival we had problems with our water and the hotel organised early check in for

plenty of car parking

the food and service were amazing dinner was delicious and so was the buffet breakfast

breakfast was excellent a very good choice different meals

spa bath with jacuzzi with a mirror tv was a treat in our junior suite

we had requested an early check in to get ready for the wedding & were delighted when we arrived & were shown straight

the food at breakfast was amazing and in generous quantities

had car-parking

the first morning i would let them know if i needed anything during the week as i didn't want my room serviced but it was done anyway, it was done well

parking is perfect, rooms are perfect and staff are excellent

i had requested an early check in as we had travelled for 2u hours previously

convenient for early check in at glasgow airport. quiet and comfortable.

easy drop off by car, very clean rooms, great location for an early check in.

for very early check in at airport, reception staff were excellent, wasn’t expecting much from breakfast

walk to the airport for an early check in

were very friendly, we couldn't book an early check in online but they staff were able to accommodate this request

customer service, cleanliness early check in and tartan carpet

breakfast excellent and the meals at the bar first class

helped me with a late check in as my flight got in late

room, bar and function room were excellent, staff were really friendly and the breakfast was lovely and

pleasant and professional staff helpful with early check in as we were getting dressed for a

since the pub was very quiet, we got to talk to the two bar tenders for quite a while which was really nice

this was the first time we had ever ordered room service and having a cold pint alongside hot fish and chips brought to the room felt like such

large room with great parking and plenty of hot water

staff were good, especially the bar staff. rooms very comfortable. hotel itself was beautiful.

really liked the quirky story behind the douglas hotel and the early check in

clean and professional service. i was able to get early check in

for an exam and they were very accommodating with early check in and late check out

minute booking, early check in

early check in and quite room, both accommodated which made a real difference to our

were exceptionally helpful , asked for early check in which was facilitated immediately

great location. walk to city centre. early check in and parking.

really helpful, was able to park the car that midday and we got early check in as our room was easy unlike other hotels who charge u if you’re an hour early let

i had requested an early check in if possible as we had lunch booked for my husbands 40th birthday and the team were

i requested an early check in and i was so happy that this was available

they allowed us early checking and lonela made sure, the room was ready for us for early check in

asked about early check in - it was sorted via email

location and early check in very grateful for the early check in

were great and did their best to allow us an early check in, however didn’t know the price of breakfast when asked, breakfast was tasty but

in roof top bar not very pleasant

breakfast was amazing

superb atmosphere. clean and organised common area. early check in.

early check in

early check in and also early into breakfast as well

reception by a lovely young lady but didn’t get her name unfortunately and also got a slightly early check in

had emailed in advance about early check in and was told to ask on day of arrival

large room -good price -near the hydro an secc -comfortable bed -clean -friendly staff -early check in for no extra price -nice restaurant located near

i arrived really early due to flight time and wanted to drop off my bags and the staff member on the front desk was

gratefully we had cool air/conditioned rooms, and we were granted early check in

for early check in as room was available

staff very welcoming and took time to locate marriott rewards which enabled us to get an early check in