requested an early check in because we were attending a family funeral and we needed to change clothing after

the restaurant and bar area are really comfortable and welcoming

the bar and restaurant were spacious, comfortable and cosy

excellent dog friendly bar & restaurant

fresh milk available from the bar and a teapot in the room small but important things

didnt grt to use other faciloties as visited for a wedding at another venue early check in was accomodated easily but struggles to find confirmation of this when checking

early check in available free of charge, clean rooms, excellent restaurant next door, buffet

negative was spa small and pool full of kids

staff rooms the food in the ettrick restaurant simply the best we have had on our travels golf again was great course layout good a true test for all types of

breakfast was in a spacious dining area

reception not always manned - and sofa bed wasn’t made up for our arrival despite paying g for early check in - however soon revitalised and they sorted

early check in, facilities on site, very helpful and friendly staff team

poor parking, spaces taken by gym next door

had a gym

nice room with kitchen and bathroom very clean and the restaraunt was next door the breakfast was lovely staff

stay, staff really friendly free upgraded room and bonus early check in

wifi connection was not strong in my room, i mentioned this to reception, who contacted the service

i enjoyed the spa with my friend and later went for an evening meal at the onsite steakhouse which was cooked

excellent room/bathroom, pool/sauna facilities, restaurants and parking

lovely place to stay for a get away for myself & my husband for our birthdays without the kids

we were attending a wedding close by and was able to get an early check in

big, comfortable bed. early check in.

free parking plus a little patio outside most rooms so quite convenient

nit picking though, the hotel was very good value and just regret we didn't have time to try the golf

menu choices could have been better strong smelling lillie's in bar area off putting

our stay, staff were so helpful allowing us early check in

never used the gym or pool bcoz we were too busy

the staff in the hotel and the spa bar were very friendly and helpful

paying supplement for gym use

use of the spa next door which was amazing and so

for a slightly early check in

in keeping with the style of building, very warm in bar on a cold day/night

the breakfast bar was ok and the cooked options really good

two girls behind the bar are very polite and helpful

the bar downstaire was super nice

lovely breakfast and very accommodating with my early check in - thanks!

comfortable beds, great breakfast . allowed early check in.

great bar & awesome local people

were lovely, the room comfortable and clean, the bathroom was clean and powerful shower, the breakfast great

was close to major roads, plenty of food outlets nearby, bar downstairs

early check in as room ready on arrival

early check in and late check out

the room is very neat and clean. nice pub bar & karaoke life band and parking space too

i asked for the wifi code and was told it was on the room door

the bed was very confy. the bacon was gorgeous. great parking.

allowed early check in, great staff, great stay, amazing location

asked for early check in, which was arranged with a room upgrade

friendly and helpful staff, delicious food and accommodated two fussy kids by making 2 sandwiches that were not on the menu

had something to eat in the hotel bar, so it wasn t to much of an inconvenience, though the kids were hyper about

the lady taking orders for room service was lovely excellent service

an early check in which was super helpful

fridays is a early delivery date for the bar below so we were woken up earlier than planned.

bar was great as was location

lovely bar downstairs with great cocktails, and the manager is a lovely chap

fab location five mins from centre. citypubhotel bar and staff fab also .

i requested early check in and luckily a room was available

in the room which leads to all information that usually would have been given at the hotel ie room service menu, hotel information etc

the wifi was good quality and easy to connect to

d just one pack of two biscuits each day)

more explanation about fitness room and breakfast facilities, we only stayed one night and did not venture in the hotel to

great room, large comfortable bed. early check in no problem.

the staff were all so friendly and it was a bonus that we could get early check in before heading to a wedding

comprehensive breakfast

similarly the staff at breakfast

be great to make more of the reading room, like running a bar in the evenings, as its so lovely

and warm room, comfy beds, friendly staff, accepted early check in request

early check in. room very close.

:00)

early check in closure time

- spacious, comfortable, cosy and a lovely view of durham *service - good service in regards to early check in and late checkout *

early check in without any fuss, and relaxed check out

early check in

feel of the building which is one of its great attractions there is a little noise from the bar and traffic in the street (the building is directly on the footpath) but not excessive by any

checked in early , warm welcome from everyone in the bar too

if you stay make sure you have a few drinks in the bar - lets keep pubs like this running

early check in, reasonable check out time... hotel was clean, and staff were lovely ..

close to facilities and got early check in

size room, comes with a breakfast and you can add on

i think there should be decent fresh coffee at breakfast rather than sachets of instant.

the café area was not very attractive, with a simple breakfast available, but there are some cafés and a restaurant close by for a nice morning coffee

accommodating for an early check in (having travelled 6 hours for a friends funeral) & an early (4am

lovely bar with original features and nice outdoor seating area, dog friendly

lovely bar area

staff were very friendly and the bar had a lovely pleasant atmosphere

lovely rooms, comfortable bed and very clean. downstairs bar is very nice with friendly locals.

staff where very friendly and accommodated my early check in without issue

room was small and the bathroom very chilly; tiny tvs in rooms; bar closed before 11

perfect location, free parking, lovely restaurant and dogs allowed, ticked all my boxes!

location was a little difficult to access by foot from the train station the wifi didn't reach to our room the breakfast could have been better (just cereal and (-) maybe they could invest in wifi too support this (-)struggled to get the wifi to work, however the staff were most helpful in helping me sort this out (-)the wifi quality is very hit and miss. (+)unpretentious food; great beer; comfortable beds; christmassy cheer; pleasant staff; good wifi; and a hearty breakfast (+) good wifi (+) the room was clean and quaint, with great wifi, and just a quick bus ride to durham (-)the wifi didn't extend to our bedroom sadly. (-)we didnt get a chance to wifi so it is important :/ (-)wifi connection didn't work in room (we were in room 8) - needed to sit on landing to get connected

lovely welcome from the staff, parking easy outside on the road, and the most comfortable bed ever

were really friendly and helpful, they arranged ,2 hours early check in time

staff ignorant booked early check in no response breakfast not great needs upgrade bit

early check in, although for a fee.

room spray smells extraordinary, quiet place and big parking place offered me a nice continental breakfast

got from the staff, i and my friend had a nice stay in that hotel, we got free nice continental breakfast in the morning, excellent parking space they had and it's free which is really good for

spa facilities they managed to give us early check in

room was spacious. parking was easy. breakfast was served early.

room service was lacking on 2nd morning so all the wet used towels lay on the bathroom floor all

liked the facilities such as gym/pool and bar/restaurant area

so paid 20 each for 4 o'clock check out but you also get 3 course sunday lunch and use of gym n spa for rest of the

bed was ok to sleep and they allowed early check in and later check out

it is excellent value for money with a bar down stairs and a lovely breakfast in the morning

lovely stay lovely bar lovely people, really nice for a nice little get away!

there’s a bar downstairs where you can relax on an evening

downstairs bar with pool tables

was delicious and plentiful, asked for early check in and this was facilitated

appearance of the pub inside and out is very clean & warming the owners & the bar staff are very pleasent & helpfull the atmosphere of the regulars are relaxing & friendly, the

bar was

breakfast was a little disorganised no menus and wet floor still cleaning bar area was bit messy

friendly bar maid for check in and breakfast services

staff where amazing we where at a wedding at the old pump house 5 minutes away arranged early check in as wedding was at

thing would be if you wanted an early night bar doesn’t shut until 11pm but perfect for me as was drinking in pub with my dog

the staff were lovely, the locals in the bar were friendly

town pub, pleasant clientele, great bar staff

no food served in the bar but was told i could get take away

very clean, early check in available staff very helpful

they were even able to accommodate my early check in which really helped

got an early check in by chance

value for money and quick and good room service for food

room service ended at 10 pm

lovely room and offered upgrade and early check in

we arrived at the hotel early as we had plans to go shopping before check in, the lady on the desk advised us she could

early check in was a bonus

car park space on site, gin bar good atmosphere and menu, breakfast delicious and good choice, early check in and late

the bed was comfortable and the late check out was awesome

the hotel accommodated early check in, had a great location, and had breakfast and other things available to acquire in it

about the possibility of an early check in and we re told it wasn t possible due to being fully booked the previous night

it was very clean. they were able to accommodate our request for early check in.

staff were accommodating with allowing me to early check in and provided us with two free drinks vouchers for his birthday

early check in without having to ask, a bottle of wine for husbands birthday, complimentary tea to

early check in possible due to christmas.

charge for early check in to accommodate meeting travelling from a ferry crossing which docked at 5am even tho

asked for an early check in and was no problem

hotel was recently renovated, we loved the way the restaurant and bar looked

nice bar area and staff were lovely

the staff were excellent and the early check in was much appreciated.

we arrived early and staff sorted an early check in for us which was much appreciated

we were on an early flight and the staff helpfully facilitated an early check in so that we could go and enjoy

really good location, accommodated my early check in request.

early check in as requested

is excellent plenty to choose from & we like the option of a early check in ( hilton honours member) and the 12pm check

1pm, receptionist was lovely did her best to find us a room, a bonus to get a early check in, lovely breakfast next morning, plenty of choice, loads of room in dining room,

rooms were ready when we arrived at 2 but they wanted £10 each as an early check in fee for just 1 hr

we were also allowed an early check in

friendly staff, they have arrange an early check in for me(it was very useful as i have take about 18 hours flight)

facilitated early check in prior to graduation ceremony which we were very grateful for thank

i was drenched by the rain and requested if there was any room ready for early check in

early check in - this was very accommodating

appreciated an early check in, when i had stopped by to drop off my luggage until check in later in the day

staff, allowed and early check in if room was ready, took bags and did the paperwork for those with rooms not ready

location was brilliant , staff were excellent with early check in and parking .

room was clean and check in was easy our room was ready early so paid 10 to get early check in but if it wasnt they said they would keep our bags so we

early check in, great location and friendly staff.

early check in on arrival which was really helpful

early check in, late check out. clean room and friendly attentive staff.

also early check in or late check out available for 15 pounds per hour, give me a

great location, early check in and kate check out, nice tv and bed

the early check in as standard - and the option to give them a call to see if even earlier is possible

early check in/ luggage storage

room service was limited and over priced

fact you had to pay for parking at the hotel and also they were going to charge 10 and hour for early check in even though i mailed about an early check in prior to

a drink on our second morning, no spoon with soup so drank from bowl and i really begged for an early check-in but when i arrived the lady on reception was really dismissive

also arranged early check in and when i got there was told i d have to wait in lobby till usual check in time

very good staff! i got a early check in!

got early check in which was great as we were going to horse racecourse for the day

early check in & late check out. window opened much appreciated.

ambience and was lucky to get an early check in

perfect location. fantastic price for one night stay. staff very friendly, got early check in.

location and welcome,early check in

room was very clean with a really nice bar area to relax

was a bit short/rude on arrival when asked was there a chance of an early check in other than this all the rest of the staff were

in staff, very unfriendly and not very helpful, we asked for an early check in when we were booking the rooms, which we didn't get and we had a 4 hour wait for the

helpful despite a bit of curmudgeonliness on my part over the fact that there was no record of my early check in

we had no problems , we had early check in for an extra 20

r a fee of only 20)

charging for early check in

early check in, pretty good bed and shower

due to our situation we needed early check in which couldn t be guaranteed but staff did everything they could to accommodate

wanted early check in

no early check in available

early to our early check in just on the off chance we could get in

staff went above and beyond to help, also helping and allowing early check in that helped us a great deal due to traveling for a wedding

the staff were all very accommodating to me with early check in and late check out so i was very thankful for that

by the friendly staff, modern room decoration, a very good breakfast and outstanding clean

what we needed, rooms was very clean and comfortable, breakfast was really good plenty of choice, kids had some breakfast so that says alotud83dude03, free parking was a bonus, staff were very

too hot in the room and the laundry underneath us made a lot of noise during the night

we had a fantastic stay including early check in

staff were amazingly helpful and facilitated an early check in; knowing the rugby world cup match was on

clean, friendly staff and good location. nice and spacious rooms, good bar and nice facilities.

there wasn t variety in the breakfast options

as due to staying there for work during lockdown everything was closed however they did offer room service for breakfast and evening meals