staff welcomed us on christmas day, and even gave us an early check in option because they had the availability which was great after driving for 18 hours

loved the pool and sitting outside lounge area

cleanliness, room size, breakfast choices

the breakfast and pool make it worthy of the higher prices

breakfast was amazing

staff was friendly and helpful accommodating both an early check in and late checkout

very clean staff extremely friendly and helpful great breakfast

room, location, breakfast

breakfast was great

all other room clean breakfast good

i kept calling about my reservation and for early check in and she never once got an attitude she was very professional

shower water, saline pool

liked the laundry being inside the fitness center and the fitness center being available 24 hours

swimming pool and bbq areas were lovely

the pool was very tiny

i was able to establish early check in

restaurant bar closes at 11 am. parking was a little tight.

no. everything was good. bar and restaurant very nice

the pool was a bonus that we didn't know about

on site open for breakfast, lunch and dinner, 2h free shuttle service to charlotte airport, gym open

staff was very accommodating (allowed for early check in and late check out)

friendly staff, early check in and location

snooping and taking pictures of kids and saying they( looked) like they were getting ready to knock on other guests doors

the pool was my hi light i'm an amputee n i could participate with the kids at the

breakfast was as good as any i have ever had

upon check in the front agent quickly located our booking details and advised that early check in was available

they were able to give us an early check in that we needed it so much due to a long travel and family with small children

was accommodated when asked for an early check in however through out us getting settled we found that the ice bucket was full of

in to town to take the kids to carowinds amusement park and booked this hotel due to pricing

loved the garden my kids enjoyed playing outside for a while

friendly early check in

trouble understanding the employees in both check-in and breakfast room

the breakfast wasn’t good

gym could not really considered a gym

cleanliness and close to the airport. breakfast was great

the room was great, i asked for an early check in and they accommodated me and my friend

beds were great and the staff and the gym and the water in the gym

advertise they have a bar but when arriving i was told it has been closed for awhile

ice machine not working on my floor so i had to travel to a lower floor. bar not open in lobby.

pool wasn’t open, which it was a lil stormy so i’d imagine that’s why but it still

the property even compensated an early check in for me

called before i arrived to request an early check in, the staff said yes there are plenty of rooms available for early check in

they accommodated my request for an early check in

the complimentary breakfast and happy hour drinks were all a

the suite was nice, the bar and the restaurant

me and my husband received 2 complimentary drinks from the bar upon arrival

i was able to get early check in

they also met all of my requests of an early check in, and floor preference

i paid 170$ for crappy room the shower door handle fell off, they provided no wifi for my fire stick they did not even offer complementary coffee

minimally cleaned, wifi was spotty, no welcoming informational material in the room, no streaming services for viewing

no room service

given early check in, although management rescinded an earlier check in promise

shuttle wasn't marked for right hotel. said sleep inn on it. no early check in allowed.

and security guard would not let my guest use the laundry

so quiet i fell asleep instantly. i had everything i needed and to top off breakfast too.

breakfast options were not good, it only had one waffle such a big hotel , which created a long

charged me for early check in bring i was early had no place to go until check in at 3

the breakfast was good, hit the right spot and late check out time

my teenager said the free chocolate bar was horrible

enter my room without announcing themselves multiple times after i reminded them of the permitted late check out

the cleanliness of the room, the staff, and breakfast was great!

an early check in and a surprise gift

the gym was state of the art and clean

amenities were great such as the restaurant and 24 hour gym

we enjoyed social hour and working out in the gym

staff, courtesy car, wine hour, rooftop bar, breakfast ....all outstanding!