great staff, enabling early check in and storing luggge while we explored

she also allowed us an early check in as room was available

the staff were welcoming and friendly, and they were very accommodating, giving us an early check in

) the location is 15 minutes walk max to bath spa rail station, a couple of minutes from the abbey, parade gardens, lots of restaurant options

location next to sally lunn’s and close to baths, spa and abbey

value for money rooms small but adequate check in easy and our room was ready when we arrived early check in time officially 3 reception staff friendly always welcomed you with a greeting and a

location and staff where exceptional allowed us an early check in

they also keep your luggage for late check out/early check in giving you more time to spend in the city without lugging it around

my request for early check in, i was upgraded to a bigger room and the staff were lovely

comes with lovely flat screen tv very clean with a coffee machine checked in at 14:30 (early check in since we rocked up a bit earlier) the staff were friendly and helpful - you can keep

very helpful reception staff, sorting out an early check in.

there was no room service due to short staff on the first night, the hotels food was very expensive

is in a prime location being just short walk from bath spa train station and overlooking the pretty bath city parade gardens

in the 24 hours i stayed, the room service tray outside the room opposite was never removed so i watched the dessert someone

we had drinks and a cheeseboard in the bar in the evening which were exquisite

early check in this wasn’t accommodated left waiting for ages made us late as a result with our

room was fine with walk in shower and early check in

great location, clean hotel, early check in and staff were helpful

staff were lovely, breakfast was good, the gym was decent, and the room was comfortable and

staff, the wonderful breakfast included with a few vegan options and the small multi purpose gym, but the location is also the highlight as it centrally located to the town, bars, restaurants,

as this was one of the best hotels i have stayed at in the uk things i liked about this hotel: - early check in: drove from london and was super happy when the front desk told me my room was ready

staff and they arranged early check in it was so nice experience

we would have liked the ability to pay for early check in.

lovely accomodation staff - even offered early check in

early check in was brilliant

from the helpful concierge parking to the early check in and so central location

excellent location, friendly staff and early check in was very helpful

after travelling for over 30 hours and the staff went above and beyond to find me a room for an early check in

perfect for families with young kids

walk from bath spa train station to francis hotel

i approached the desk at 8:30am to ask for early check in if possible

they also accommodate our early check in

there was a cafe on site , early check in was available and location key

between your staff, all seemed obstructive and you were very unclear / ambiguous regarding the early check in / late check out

location liked early check in

parking on site early check

early check in

nsidering that its a 250 yr old building), nice open garden for kids to play, strong wifi, good breakfast and located within 10 mins walk to bath center

rooms

the apartment is very well equipped, the kitchen has everything you need and more

of welcome, early check in

everything handy ev charging and free parking

plenty of off street parking and a ev charging point

plenty of parking

the room was very warm and cosy and the breakfast ,which was cooked to order ,was excellent

had an early check in as our daughter was having her wedding at the hotel so it made all the difference to

g kids have own room, rather than one large bedroom or someone sleeping in the living room

let s not forget a spa with indoor pool, sauna and steam room etc

the spa is incredible and it was so relaxing to enjoy the various treatments i booked

bar staff could be more attentive to guests sitting outside

early check in available

the breakfast was very nice with a buffet style hot and cold food

breakfast was beautiful and plenty of choice

the rooms were big and comfortable , spotless and the breakfast was exceptional

lovely general area with self-service bar and lounge area

was given early check in at no extra cost and was able to leave my car all day

the early check in and later check out times were really nice

hooks had come off (too high for me to reach) so hard to shut them properly no possibility of early check in (no reply when i asked how much the ‘additional fee’ was), no bag storage

great location, delicious breakfast, helpful staff, very clean. would highly recommend

comfortable and spacious room with comfortable bed and lovely view. great breakfast.

comfortable beds - spacious room - beautiful decor to room & traditional bathroom - early check in - free parking with plenty of spaces - quiet village - lovely open lit fire to pub -

our baby at the last minute and the staff were very accommodating and we also requested a free early check in in advance

little things, we asked for early check in but the room wasn't ready

we knew we could check in a little early as we had messages the night before but let's face it 10am check in is a no go at any any

nice area, quiet room was spotless . close to bar and restaurant .

good breakfast and the location is great for our needs

we had requested an early check in and the room was ready at 12 noon instead of 3pm, which made a huge

very good breakfast 10/10

breakfast yummy

breakfast and evening meals were first class

bar staff / meet and greet exceptional

the hosts were also very accommodating of our request for early check in, and making sure our luggage was delivered and collected again by our luggage

the location was next to a quite noisy road. the kitchen was not very clean and in need of tlc.

some of the kitchen utensils were not clean.

dusty, dirty kitchen, dirty dishes left in dishwasher

we thought that the kitchen could do with a deep clean and some new utensils etc

early check in and on site free parking were a bonus

delicious breakfast in front of the

lovely bar and garden with excellent food

had to leave before breakfast served from 9

the bar staff were very friendly and nothing was too much trouble

staff was very accommodating with early check in that was needed for local wedding.

the bar could have stayed open a bit later on a sunday night

welcome awaited and the postcard prior to our stay was a lovely additional touch…a stunning bar to while away time chatting to friends…helpful, friendly staff, tasty food with a great drink

there was excellent breakfast included, the bus for bath left directly outside, and the town is very cute

the staff we encountered at reception, the bar and the young lady in the restaurant were all absolutely delightful

our room wasn't available for early check in, but they happily provided us with a place to change for the wedding we were

breakfast was exceptional and we appreciated the complimentary procecco and also a room fan as it

veryone )

staff, location, breakfast

delicious breakfast

staff were extremely helpful and friendly, allowing early check in before i travelled to the nearby wedding venue

everything was exceptional, particularly the breakfast.

the breakfast bar was limited but plenty, especially as we’d been out for a big meal the night before

very dog friendly, our dog stayed in the room with us and sat in the bar with us in the evenings while we ate

lovely kitchen area to make breakfast in. comfortable bed, friendly staff, good evening meal

room was huge clean and more than enough coffee tea milk etc also i asked for early check in and they couldn't be more helpful very happy with my stay and service thank

the view in the morning was amazing)) thank you so much. kids was so happy, wife happy, so

staff were friendly and kind and allowed me to feed the kids a takeaway in the bar

parking on site

the view in the morning was amazing)) thank you so much. kids was so happy, wife happy, so

early check in easy to arrange

immaculate and comfy, staff were so friendly and the food was brilliant (both evening meal and breakfast)

the food in the bar was excellent

breakfast was very

was excellent equal distance between bristol, bath and chepstow, breakfast was great and delivered with speed and accuracy, evening meals in the attached pub where

really liked the staff, went the extra mile when i requested early check in!

wifi could be better, i like to work in the room but find it hard to connect to the wifi

wifi is poor and needs to be upgraded.

space to park car and trailer and this hotel had it in abundance

the room was really comfortable. no issues there. gym was really good.

we asked for an early check in and this was accommodated

good breakfast, free ev charging, friendly staff.

were very good, clean & warm separate buildings, to the bar

they were very welcoming and understanding, the breakfast was absolutely delicious and adam made us feel like we were at home

ev charger , great breakfast and coffee.