too much chlorine in the pool.

tremendous attitude - from shuttle drivers, to breakfast bar service, maids, desk personnel - the best

the breakfast was over the top of what you expect

breakfast was fantastic! many many options. lots of hot options as well, very balanced

) had to wait to use pool, as well as shorten use hours, and the gym had shorten hours

swim pool and the 24 hours of the gym

was based on request, however basic things like garbage removal (especially at a place with a kitchen) should be done daily or every other day

we did not try the breakfast. location was perfect for us.

beautiful hote, great breakfast, very comfortable

my husband thought the breakfast was too healthy and didn't enjoy the buckwheat pancakes!

toliet by the pool area needed attention. there was fecal on the

very clean had a very nice pool workout area

negatives were there was never any pool towels and the chlorine was so strong your eyes burned even walking into the pool area

fitness center and pool were open.

they need to adjust the temperature in the pool room and in the pool it’s ridiculously cold

excellent breakfast with a lot of selections

clean and the breakfast was good.

the breakfast was amazing!

pool was the perfect size as well

gym center open 24h/24h hotel team quite small but

a large and has a fully functioning kitchen and large spaces

disappointed by that but immediately upon inspecting the room i noticed there were no pots in the kitchen, only lids

the breakfast was terrible, the only hot food they served were eggs,biscuits and gravy, and a waffle

pool are was nice

very clean and the staff were friendly and helpful. great breakfast options as well.

room wasn't available until after 6pm & pool was unavailable.

breakfast menu; i do not eat pork or beef and would like to have seen other items such as potatoes,

noticed a strong chlorine smell in my room, seemed it was coming from the pool area

everyone was very nice and hospitable. breakfast in the morning was good.

staff was very friendly, the hotel decor was modern, rooms clean & breakfast was nice for a continental breakfast

great resturant and bar on site!

loved the bar area

and the affiliated restaurant, the toasted oak, was bar none the best hotel dining experience i've had domestically

dining room hostess refused to seat us in the dining room but said we could eat in bar so it was

would have liked hours for breakfast start time and end time an hour later on the weekend.

no pool

breakfast was ok could have more of a variety, such as turkey bacon or sausage

was impressed that a full breakfast was available

the breakfast was

has a convenient location and a nice size fitness center

inconsiderate parking techniques

older kids running the halls being really loud

location, parking, front desk and breakfast

some kids set off fire alarm and we were resting had to go stand in parking lot for an hour

i'm a big fan of rice with breakfast!

the pool was heated thank goodness breakfast was great many options for everyone to

rooms are very spacious with a fully equipped kitchen, a big couch, working desk, comfy bed and a big shower

breakfast provided eggs, sausage, waffles, cereal, yogurt and more

nnot remember if there was a microwave; did not have to

loud, can hear everything in hallway, kids playing, excited about hanging out together in hotel

chlorine made even having breakfast there an impossibility (let alone the noise associated with kids having fun)

close to 12 oaks mall staff was friendly bar and restaurant are very good

to make matters worse, the shuttle dropped me off to an event i had

the concierge offered a private shuttle even though our destination was outside of there normal radius

the room was comfy and my kids settled in just fine

were a couple families that took over the lobby area and their kids were left to run the halls yelling and playing ball in the halls until 10 pm

we wanted to rest and with kids, it's good to have a place to land quickly

location. indoor pool for the kids.

the staff was great! room service was awesome

pool water could have been a little warmer

pool area was small

showed us around where the pool ,eating area was located

i loved the buffet style breakfast and friendly staff

good shower (excellent water pressure), nice work area with a good desk chair, and adequate gym

my son was disappointed not to use the pool but that was no fault of the staff/availability there

good location near mall and lots of restaurants, room was comfortable, and it provided a clean laundry room with reasonable prices

very clean. nice pool and they had breakfast that weekend. also they always have coffee.

the space of the room,the quietness and the pool was empty for me and my kids to enjoy.

the pillows, and the pool was cold

the breakfast buffet was delicious, and again the staff was always making sure the guests were taken

had good food, was open for breakfast buffet and also alla carte

with that in mind, there were only 3 sets of towels, and 1 small bar of soap provided

the pool was clean clear warm, and hot tub was great at 102 d

breakfast was lovely - nice selection including eggs/bacon/potatoes/etc

also didn't like the breakfast for the price i paid for the rooms should've been a full breakfast bar with bacon waffle maker and all only a few options this is the hyatt comfort inn offered more

the free hot breakfast was very nice -- too often, hotels advertising free breakfast only have coffee and

the bar would be absolutely great , if the menu could be expanded

when i had trouble with the key pad to the pool, a manager let me in, and had a staff member working to fix the lock before i finished my

breakfast was excellent, serving area needs more room

the location, breakfast is good and there is a variety of foods.

breakfast was fantastic

was very clean, lobby was bright and welcoming, beds were very comfortable and breakfast was so delicious and always stocked

the pool hours and the option to use the spa and pool. breakfast options.

clean, breakfast was good, nice hot tub.

there is also a pool & exercise room

pool was out of order

clean, good breakfast, welcoming

clean. modern. good service. nice breakfast and good service there too

add more gluten free options at breakfast

also bathroom was motion sensor lights and one of kids was using bathroom and lights went dark on them

working spa baths in the king rooms, but use at your own risk (or clean out yourself before use)

no pool no game room no spa everything advertise amenities were not available

could’ve been warmer and there tvs didn’t allow you to watch a portable dvd player for kids

great price, big pool, jacuzzi in the bathroom, friendly staff

breakfast was nice and kids loved pool/hot tub

space in room. breakfast buffet.

the hotel was clean, rooms spacious, pool and hot tub great, and the area of novi is lovely

the hotel is impressively clean, staff was wonderful and friendly, and breakfast was very good.

amazing - ks bed super comfy, lounge and desk great, didn't want any tv so can't comment on that, kitchen was great with lots of useful items cleaniness - was amazing, except no room service on the

wish they had shuttle service to dte music theater

like that it was very clear that was a really nice quiet hotel, and then breakfast was very good

very good, your staff in kitchen was great

the swimming pool wasn't clean water was mercury could see underneath

breakfast was excellent

seemed to be a couple parties with about 30 kids, got a little loud around 1/2am

the kids said the breakfast wasn't up to par

accepted early check in

pool looked very nice but we didnt use it

i was traveling alone with 3 kids and the staff was our family away from home, looking after everything we needed

all the kids from some travel league running in the halls, knocking on doors (saying

can't go wrong with that continental breakfast either

allowed in reims because it is a health department violations, despite upon check in giving the room service menu and delivery coupons

the kids have enjoyed the pool

noisy kids and adults all night long

loved the room and pool area

too many kids without adults at the pool so i could not even swim and the tvs are outdated

down late for breakfast and the front desk agent asked the chef for some pastries for me and my kids

nights were horrible with noise from another room in and out the room all night with a bunch of kids

clean and quiet, no kids .............

room service called the first morning with a few minutes to spare to inform my wife and i that they

the room service personnel were not friendly

great fitness center

jason gave us an amazing welcome! tamika at the bar was kind and made my sons birthday special.

room service never arrived, the housekeeper walked in on me, it was so loud that had to move me to

plenty of parking

pool looked a little discolored in places

breakfast was good

parking lot should have one way in and out exit from haggerty road and very small

pool area seemed very dirty looking, not outdoor seating area

clean facility, decent gym, good breakfast

free breakfast and complimentary wifi access.

view the lads who monitored the breakfast on saturday as a micromanager

breakfast was tasty and well presented

breakfast buffet

it comes to my room selection ( only on availability) and the staff is always helpful clean rooms laundry with free breakfast what more can a traveler ask for victory inn and suites your home away

breakfast bar was in a good location, the kitchen staff was very hospitable and didn’t like the fact that

breakfast bar was in a good location, the kitchen staff was very hospitable and didn’t like the fact that the eggs were always cold

laundry in the hallways looked really bad

the hotel bar closed too early.

kitchen area had 0 supplies, towels, cups

the staff was friendly and the room was clean. the breakfast was good.

location was perfect . didnt get breakfast only cause i had my own food..

extremely friendly and easy in and out. nice breakfast.

great breakfast!

the scrambled eggs & sausage patties were excellent breakfast buffet was great

pool hours for adults should be extended to 9pm until 1am

the mess the kids made at the pool but, not your fault.

everything just couldn’t use the fitness and pool :( due to the pandemic covid-19

gander restaurant and the bar attendant, is a must

love love loved the breakfast

pool

pool closed at 6pm and didnt open back up til 9pm and the kids had to b out the pool at 9 so my kids didnt have a good stay at all and the was no

good location, nice decor, comfortable beds, clean, easy parking

too many kids. kept me up. running in the halls

pool, room service, nice accommodations

we ended up just getting 1 bar from a nice housekeeper

was too many kids and teenagers running and playing in the hallways without parental supervision and the staff

the elevator is extremely dangerous four kids and anyone safety

kids had to walk throught the dark courtyard during winter, slight inconvenience

having only one small bar of bath soap for two people to share did not sit well with me

incredible free breakfast, actually did not want to leave

seating for breakfast was limited

i had left my lights on in my car and my battery was dead so they used the shuttle bus to give me a jump and i was on my

i have kids so we all know they touch everything so i needed a safe n clean place for my kids to enjoy

the gym didn't have any water, towels, or sanitizing wipes to wipe down the equipment

bed was comfortable and the kids enjoyed the pool. hallways were clean.

i had my boyfriend and our two kids with me

ambiance felt very modern yet cozy, loved the restaurant and bar on site

bar not open on sundays

the common spaces - lobby and bar - are really nice as is the gym which is well equipped

breakfast was poor. no room service.

o fully functional pools

amenities are up to date for the star level and restaurant bar has nice atmosphere

wasn t no room service no one bring more towels and tissue.

would have been nice to have a fridge in the room. pool was cold. hot tub would be nice.

the rooms are studio rooms with a desk, kitchenette and eating area as well as a pull-out couch

kitchen was a little worn (cupboards, missing a piece of trim, stove not stable), and found some

pool wasn’t open and really loud heater/a/c

the pool need to be clean and i didn't know i was going to charged a deposit fee

there is no whirlpool like in the pool photo

spacious enough to park my race car trailer

modern decor. bar and starbucks

sheets had lipstick on them from the previous visitor; the tub’s bar and plug by the television was broken; coffee was dirty; remote was broken i was able get one

no bar or restaurant

we were there for kids us fencing competition

the swimming pool area was somewhat dimly lit. not a big deal, just something i noticed.

the kids liked the pool area

even the kids didn’t care about swimming in it again after the first time

only thing was that the bistro and the pool were not open

the people at the pool were to wild.

pool

the pool was not heated!

loved the properties room and pool area they were very safe when it came to the covid

to bar louie , enjoy the restaurant in hotel for breakfast server was awsone

they have amazing staff and pool

fantastic breakfast, good sized suites and the location was convenient for visiting our family.

friendly staff. rooms very clean. good breakfast. location.

it had a kitchen

breakfast wasn’t good

great tvs and bed n kitchen.

free breakfast

there weren’t any towels in the pool area

great room, nice breakfast just what we needed.

the pool and gym

breakfast

hotel breakfast offered many choices and actually was good

the breakfast was delicious.

it seemed as though there was a party or two of kids, and they left their dirty towels and socks all over the pool area

bed was comfortable, pool and exercise room were great, breakfast was good

the pool was fun and the temperature was perfect

kids in that group broke an elevator so going to and from lobby was a traffic jam

i also wish there was breakfast included, but it wasn't a deal breaker (obviously)

call front desk they have us switch rooms, so with 2 kids 1 being a newborn i had to re load everything and move to another room

johnnys was convenient but a bit overpriced and we missed having breakfast available?

we ordered room service that arrived right on time and our breakfast was phenomenal

the staff did not have key to the kitchen to even offer anything

the pool was only open 11-3. was only there for one night,so the kids couldn't use the pool

the staff is amazing always helpful! rooms are clean and good breakfast nice pool area!

kitchen appliances are so dirty

also the breakfast time period was very generous(4 hours

room service is tasty, quick and well worth the exorbitant price

ntal of gym apparel) was great

the mini bar was restocked fairly promptly

room service was phenomenal and walking distances to everything downtown

from the valet, front desk, concierge, to room service

the pool was cold

didn't get some of the amenities promised in the packages i purchased such as access to the gym and free

arrived early to the hotel due to family funeral

so many kids

the room service and the nice showers

excellent. only disappointment was breakfast bar empty when i went still within time

the hotel bar was always busy

new and luxurious hotel ,exceptional location ! very nice restaurant and bar !

i like the bar scene with local crowds

the location and the bar staff were excellent.

location and parking

overall everything was great. friendly staff. nice breakfast. rooms were nicely done every day.

great front desk staff, great location, clean rooms and great breakfast.

the breakfast was much better than expected. the kitchen area was immaculate.

gym too small

having the kitchen area

the pool hours close at 9pm which most places have an adult time after regular pool hours.

breakfast options should include turkey meats as a lot of people don’t eat beef or pork

good breakfast and spacious room

it was very spacious 6 kids & 3 adults

on sunday the pool open at 1pm when check out at 11

the breakfast was great too

very clean, good breakfast

the pool n room

rooms and common areas, friendly staff, and great amenities such as the pool, concessions & breakfast buffet

from the wonderful care given to us by the front desk, the great lady that took care of us at breakfast to the young man who made sure we were comfortable in the pool

the gym had equipment that were either broken or in need of repair

the pool water was cold, i dont think the heater was working properly.

& the room, the accommodations, the location, the friendliness of the staff, the complimentary breakfast and the ease in booking and checking in to the hotel all exceeded my expectations

good breakfast

breakfast was hot and good

gentleman that worked the breakfast buffet was not very friendly

great bed very comfortable, very clean, nice kitchen set up, great staff,

the only thing i didn’t like is how the pool was a little bit dirty!

very clean nice fire place outside and nice pop machine and shampoo in bathtub and nice pool

i loved the fact that there was a fitness center

breakfast was hot and lots of options to choose from

breakfast was amazing, very large welcoming area to enjoy your breakfast

wonderful staff. breakfast was great.

the pool and fitness area were great and convenient

kids were not controlled in whirlpool by parents even when complaining to staff

indoor pool and hot tub were nice

we used the pool twice while we were there very clean pool area

the pool and fitness areas were adequate

the pool was t that clean

very good breakfast

the complimentary breakfast was great

the kitchen area and location are great

kitchen

the breakfast area is welcoming and the choices were nice.

was fantastic, breakfast bar was very clutch and my kids loved the pancakes

was clean price and reasonable and it had everything that you need eatery exercise pool service was great

king room separate from living area is nice for couple with kids

the pool and cleanliness of the grounds and rooms

the kids were out of control i actually was knocked into the pool by the unattended children

heated outdoor pool was a pleasant surprise and allowed for relaxing evening swimming.

no breakfast

i did not have breakfast.

i loved that they had delicious breakfast in the morning including a waffle maker

free breakfast proximity to shopping

the bar and pool closed early for us

nice pool, sauna and hot tub.

told they had a shuttle, but it didn t go to the venue we were going to

to wake you up on 6 oclock from your sweet dream in mi winter morning and push you to go to gym to keep your figure and face your true life

cooks laundry front attendants everyone

breakfast was great. lots of selection for kids. location, close to great lake crossing outlets.

99 for kids tv shows which is the first hotel i’ve ever stayed at that does that

late check out was nice the breakfast was good and it was clean

pool was warm and fun for the kids

we also loved the second breakfast area, it aloud us to keep our kids secluded in a

being able to give the kids

refrigerator in cabinet,pool wasn’t properly clean

door lock on the top was/is broken prior to me getting the room and the pool is really cold wish it was heated or something a little warmer but the pool area itself was

the pool was definitely refreshing after the long walk around the zoo

were partying at all hours of the night kids running up and down the hallway after midnight and wee hours of the

i had to call golf club to get someone for me

wide open and beautiful. the rooms were nice and th restaurant and room service was good.

gym is also a joke

lovely resort, top notch golf courses. most amazing gardens, and artwork.

clean, amazing staff, food and comfortable hotel room. kid friendly and nice relaxing pool.

very friendly staff. hotel was immaculate and the breakfast choices were great!!

we liked the breakfast, the pool and fitness center

the pool area was clean, breakfast was great

to guest rooms and the lobby, i was disappointed with the decorating of the breakfast area

breakfast staff greeted us with good morning's and smiles

bar and pool close early

they let me have an early check-in and late check out free of charge

loved the breakfast and pool

very clean, breakfast was good, staff were excellent, bed was super comfortable, the room was a good size you

i had to grab the bar soap to wash myself