i had my grandkids with me and these older kids were swearing and jumping in safely

thirdly, improve room service

laundry facilities

she was pleasant and helpful at check in, then offered to call the shuttle van to take us to dinner

coffee bar could have stayed open longer but that was only because of my sleep deprivation

it was very clean and professional wonderful continental breakfast

breakfast was wonderful. lots of options

breakfast not available...staff were personable....friendly and extremely helpful.heh

it was comfortable stay and very convenient to have breakfast at the hotel.

no laundry room

day temperature on pool are wasn't as warm as first nite

indoor pool area is like a sauna, sitting in the chair watch the kids swim and i lost 20lbs, lol

big spacious room quiet location friendly staff breakfast

very nice and clean and the pool was so warm like bath water

to the pool and the floor was very wet and slippery

i needed to do laundry and the dryer was not working but the young woman at the front desk put my clothes in the

great the room was clean and comfortable woke ups in the morning to a nice bagel fruit and yogurt breakfast and checked out by 11am it was a great stay thank you for having us and keeping the place

breakfast was excellent

not much of a breakfast eater, but was able to find something i liked air condition went out, and they fixed it

nice breakfast

kids looked forward to this and wasn't super fun

she helped us with the check in and also with a late check out

love it the kitchen in the room is awesome

, and i like the fact the hotel have a pool and my kids was able to play basketball ðŸ

extremely clean, nice and helpful staff and indoor pool

the breakfast was fine

the location was great, loved the space, such a clean room, comfort amazing, loved the kitchen

they had a full breakfast buffet every morning that was pretty good, with both hot and cold options

kitchen could have a few more utensils, forks,etc

the room is spacious with a small kitchen with appliances, dishes and cookware! !

if i had to say something- it would be you need to use the pool next door at the double tree.

breakfast was great but the selection wasn't what i've seen at other hotels

excellent breakfast. clean room. good pool.

brand new. nice gym. big rooms. clean.

the price the breakfast was sufficient

com reservation was incorrect they helped straighten out my reservation - the hotel had a great gym and pool facilities - the food and

amenities

staff was extremely helpful providing shuttle service to and from the hotel.

facilities pool and gym was safe

also they had a nice little sports bar on site

vast amount of parking and easily accessible for all including those with physical accessibility needs

excellent job with room service everyday which was very nice

for dining, i would recommend que whiskey kitchen just across the parking lot for guests who like good whiskeys and pretty good barbecue

breakfast could offer a little more variety.

the only problem was that at 830am room service was knocking my door i got to the hotel late n got up for that i told them get back

od) was excellent! receptionist very friendly. very clean.

handicap parking was full of non handicapped cars for a party they were hosting

the pizza was delicious, room service was expedient. restaurant staff was friendly

ll to check not full

gym was clean and perfect size

pool was open and clean

2 rooms next to us had kids that were running the hall for hours banging on the other rooms doors

to go items at breakfast good selection

good area. comfortable beds. love breakfast.

requested early check in and it was honored, very much appreciated

we couldnt enjoy the pool with our kids bc there were about 20 kids in the miniature poor acting like wild animals and pouring red

she was extremely friendly, bringing coloring pages for our kids and always willing to check for alternative food choices

very clean nice size pool for the kids and the breakfast was great

the only thing this hotel needs is a bigger pool

my kids enjoy the pool, restaurant had live music and ok food.

beautiful and serene, warm decor - has pool, restaurant, bar etc. pet friendly as well :)

i loved the pools and gym and restaurants

clean room, the facilities, we ate outside table and walked around... nice gym.

the bar was excellent

there was a retreat going on and the kids were loud , running around , slamming doors

the continental breakfast had a good selection of food

gym closed early. just missing a pool!

less than 10 min to the gym and only 15 min from brownstone

great breakfast

unfortunately due to covid, no breakfast

theres a pool, a gym, what more could you want

can be improved inside rooms and even common areas like gym and pool bathrooms

we appreciate that because we have kids

but the room was spacious and practical, the staff was cheerful and helpful, the pool and gym were great

friendly, helpful front desk staff helped with directions to a sports bar and a grocery

has a legit breakfast, beds were comfortable.

convenient location, comfortable bed, gym, friendly staff.

breakfast was decent

the gym was depressing, so i went running outside better

they also allowed these kids to ride their bikes up and

i ask for a non smoking bedroom because i was with mi two kids but always the cigarettes smell get in the room trough the bathroom vent

early check in

other people kept interrupting my sleep and kids yelling hitting doors walls

the ppl next to me and asked for another room they were just loud and screaming they had little kids

bar had draft beer assortment along with bottled

had a family medical emergency and they gave use late check out upon request

called before arrival to request early check in

carpets were clean, the gym was newly renovated and nice; it felt clean

the gym and pool were closed. rooms are outdated, small fridge and thin walls.

i liked the free breakfast and gym.

the gym was very nice also

clean and spacious, free parking, wifi and breakfast, pool, hot tub and gym. competitie price

the full breakfast is the best

the gym equipment was good too (not a huge space, but quality)

the breakfast was excellent each day.

location, kitchener, laundry facilities and staff

the kitchenette area is properly equipped and useful

the suite was perfect for a small family breakfast during the holidays

was good, gym facility was pleasing, the peloton bike was a great bonus, room was

very well equipped kitchen, living room, bathroom and bedroom and very clean.

although we did not use the kitchen it would be fabulous for guests who are staying more than one night

the pool was not heated as we were told. very cold.

spacious with fully equipped kitchen; great shower. comfortable bed,

the size of the room and its layout. great shower and the kitchen was awesome.

kind of outdated , pool was closed

coffee bar and breakfast

the pool was closed

say it was due to covid which is not the case because these were amenities such as a restaurant bar lounge that we're not

breakfast included in the stay was eggcellent

the breakfast was great

breakfast was very good

breakfast was good....room and bed was ok

friendly staff, and bar area

the breakfast is mediocre we miss the bar and restaurant

other guests littered the parking lot! staff handled it as fast as they could though!

my server was delivering room service while the restaurant was virtually empty

clean room and the pool was great!

bar area and staff were very accommodating and enjoyable

the bar was closed earlier than expected.

to figure out how to get room service

breakfast adn coffee were fantastic loved the bacon, yogurt,eggs and waffles, the room was

cleanliness, room , free breakfast

on-site gym, lots of extras

the parking was also close to our room which was great

it does depend on how the customer above you heavy walks :-) spa is in another house

bathroom was roomy room service was excellent

the great room at the spa building is not to be missed

when we arrived, we were told the outdoor pool is under construction

staff are lovely, spa is amazing

room was fantastic with a spa bath

great amenities! great free breakfast! clean! spacious room!

spacious room with a wonderful spa tub for 2

nice room with spa bath

accommodated request for early check in and allowed 1hour extension on check out.vwey friendly.

kids loved christmas decorations and crafts

the breakfast was the best that i've ever had in a hotel... well done ! :)

awesome space. sleeping separate from living/ kitchen space

staff was nice and accommodated early check in at around noon

didn't know the hours of breakfast and the food seems to have down scaled from my last visit (about 15 years

pool of sticky liquid on the floor manager couldn't be bothered about it

bad actitud the pool was dirty and they say don't have nobody to clean for my y was a bad

the pool hadn't been used in years

didn't look like the pool was accessible as there was caution tape around the deck leading to it

rugs, a hole in our door stuffed with toilet paper and duck taped, the lock not working…pool is in a disgusting building…hmmm i could go on

was no hot tub it was concreted over the pool was a lot smaller than the pictures showed the food in the bistro was too salty there was no

pool was closed the lights in the parking lot were not working breakfast could have been a bit

staff accommodated our requests with courtesy and speed, even providing a pass to a nearby gym

the water pressure in the shower was good, according to some of my family the gym and pool were good

furthermore, it snowed quite a bit the day before we departed, but the parking lot had not been shoveled out between the cars leaving it very icy and slippery

continental breakfast was great plus swimming pool

the pool was the best

good wifi

pool

breakfast had no cream cheese for the bagels

best location for anyone who has a yale student bar none!

access to bar and restaurant times not suitable to needs

the employees were very helpful. there was a self laundry, with provided detergent.

bistro bar is limited - not open all day, the staff not as friendly as main hotel staff

gym)

wifi code failed in the morning - we were told

location, bar atmosphere, food, pet friendly.

the gym/health workout facility is subpar.

the hotel was also accommodating of our request for an early check in which was so appreciated

the gym is not attractive or updated at all

in the state (alongside its functioning modern counterpart) and a very characterful basement bar with yale memorabilia

wish the bar was open until 3:00 am. :)

and the bar downstairs is always

the bar attached to the hotel seemed fun and was clearly popular with the college kids

the room was small for a couple with 2 kids.

we got an early check in which was amazing as it was raining

the room layout, furnishings and accessories were great. i also liked the gym.

we enjoyed using the gym as well which was well equipped

nice rooms, nice gym and a really nice atmosphere overall

brand new perfect modern hotel. well equipped gym. nice restourant.

i loved the quiet and relaxing atmosphere, and i'm a big fan of the little kitchen in the room

spot to stay if visiting yale, choate or any of the surrounding schools with great downstairs bar and restaurant

hotel manager thomas sullivan placed some gummie bears and snacks for my kids on the dresser when he heard we were coming

the unit was very clean and well stocked with whatever you might need in the kitchen

restaurante and bar at hotel were not open but we could walk to plenty of options

location, super friendly staff, walking distance to many restaurants, great little coffee bar for morning coffee/tea and pastries, beautiful rooms

also, kids on a prank set off the fire alarm at midnight

v comfortable room & bar serves good food

as per covid no bar or resturant available .

good gym, extra places to sit in the lobby and other floors

guest laundry room works pretty well

was a guest laundry which was useful

onsite laundry is a great ammenity

good restaurants and transportation, room was clean and comfortable , gym open 24 hrs, front desk assistant erica was so kind and helpful, very professional

gym has everything you need, nice new equipment

good wifi

nice bar and restaurant with patio

the only problem we had was that the wifi was very weak and pretty much useless.

the room was large and clean, pool area was nice, hotel accepts dogs which is huge plus for us, parking is convenient, restaurant was not open due to lockdown, but i know it is very good

extremely friendly and helpful staff. beautiful property with a great outdoor pool.

mismatched furniture in suite 327 -- no chairs fit the kitchenette table

breakfast spread is very good.

a good range of breakfast options

i cooked in the room each meal, including breakfast

breakfast was scaled way back, supposedly for covid, but did everything have to be disposable

coffee is always available in the lobby, free breakfast was tasty and the spa is beautiful and gym is great w free water bottles and chilled towels

i asked to have late check out the did give until 1 pm

hotel is in a good location with friendly staff, valet parking, complementary breakfast and large, clean rooms

the gym was closed and the breakfast bar was meh.

a bit pricey but worth it. small parking lot.

the gym is great; clean and modern rooms

appreciated the many, many ev chargers in the parking area

we had drinks at the bar which were very good

the room was great, the bar was very hospitable, breakfast was ok

i didn't try the food, but i stopped by the bar for a post-run beer and later for a nightcap

king suite was a good size with two separate rooms: kitchen/living room space plus main bedroom

there was something wrong with the kitchen, so we did not get the complementary breakfast

this place was great! comfy rooms, spa and pool, great breakfast! no complaints at all :)

gym clean well equipped

friendly staff, convenient location, super clean pool, great room for the price, quiet- would stay

breakfast was good and healthy

everything, location, parking, breakfast.

was great i came with my wife didn't realize this is really a great stay for families and their kids

plenty of parking outside and a pharmacy across the street

wifi connection is stable once i connected successfully

bed was comfortable. staff was helpful. bar and breakfast cafe on site.

2 small children and grandparents enjoyed the pool time!!!

just a short time at the pool and not breakfast

indoor pool, restaurant and bar, clean, quite and convenient

fact you indoor pool, plus bar breakfast you had vegan options

the free shuttle to walmart

facilities, including pool,bar and gym are excellent

i wish the pool was open later and the breakfast was longer

we used the paid guest laundry facility which is very convenient (one of the washers was broken but it was not busy, so we

clean, well-lit, nicely design pool area