there is room service available

a table and chairs at the pool would have been nice

there is a pool on the premises which is very relaxing

pool area has a great view of the bay and was great place to

the grounds and pool were very well kept

also the pool was a good size for playing in with the kids

i loved the pool and the trees in the bush.

not always warm water in the shower, wifi was very bad

on the road they reached out to us to find out if we're ok during the night, the mountain and pool view was epic

the pool area is top tier , you can watch a movie and have a drink at night

outside the gates there is also horse rides for a small fee just outside the gates if you have kids

tons of fun and the spa was so great ud83dudc4d definitely going back

wait for room service

we wanted a little midnight snack or pastry and we had to order room service which took an hour

room service took over 2 hours to arrive and my minibar wasn't restocked at any point during my

food variety & room service timeliness

loved ordering room service to the room

the luxury room being too small, there wasn't any bathroom mats, room service food could be a bit

when called for room service their was not a response

could not order liquids from room service for the room- was told it's not allowed.

like the pool, the beach, the bar ud83cudf78 the food ud83dudc4c and entertainment, especially the jamaican

the pool and food

no heated pools no 24 hour room service. you have a lot of gaps in the services

nt twice better experience the second time around), but the massages

kids entertainment in the evening was terrible - they mostly seem to make kids sit down and watch

and food was excellent the facilities was very very clean the bar tenders was very friendly

requested rooms were comfortable with great views of the resort enjoyed morning walks around the golf course and the lovely

hilton rose hall resort & spa is beautifully located near the beach and has excellent installations and facilities

our 2 kids and 75 year old parents really loved it too

the evening entertainment is too loud for kids

the wifi connection is terrible.

unfortunately spa sauna and steam were closed due to covid.

the jacuzzi/small pool needs to be cleaned

we'd like to thank chantall, suline, curtis, alvin, adoni, the people at the kids club, the activity lady, all the kitchen staff, the lifeguard that watched lucas and dylan so

spa lady was a lil aggressive when looking for clients to visit the spa

the spa was one of the nicest i’ve visited and my husband loved the nearby golf

ideal for kids and full of space available to seat

great for small kids, not so good for the rest of us

much everything, the pools, the nighttime entertainment, a safe resort for the kids, customer service, just an excellent resort

heard from other guests that they also did not like the food) was the restaurant near the ziva pool-the service here was also

the pizza bar whenever you want was a great touch

i was promised when i checked in that calling for a golf cart would not be a problem

the variety of dining options was great and i can't ever forget to praise the included room service

en for a suite

food was awesome staff was awesome beach and pool was amazing

spacious, with lots of wardrobe space, a great room service menu, a huge incredibly well equipped gym, a wonderful spa and beach and a great selection of restaurants open throughout the day

pool, entertainment

by 11 pm nothing to do bar was closed there was not much campari

they have a bowling alley , cinema, 8 restaurants, live bands many pools long stretch of beach a spa also the rooms are beautiful

kids club was amazing

love everything.the food,staff,facilty,beach,the pool.

breakfast was excellent with a great range of options

pool was a bit small and crowded and shady

no easy option for room service, coffee station should be all day, everything was fee for service, no beach cabanas or

the golf course and the caddy (tony) was top shelf (+)resort sprawls over ~400 acres with two miles of beachfront, equestrian center, golf course, spa, multiple pools, tennis courts, and a kids (+)by reservations), almost unlimited options for activities (besides swimming and water sports, golf, horseback riding lessons, picket-ball and tennis, yoga, running, gym, etc (+) golf was very good although a little pricey (-) should give free coupons for golf or shuttle service to course (-)fact that you have to use a golf cart or bicycle to get from one part of the property to another, the many different surcharges

room service is not good

name correctly but she's a 10/10 and i love to shout out to another girly who works at the lobby bar yesterday when we checked in she works at the pool bar today she also celebrating her birthday

some safety hazards by the pool bar cooks could be more consistent at the hibachi restaurant sports bar could at least be open @

whether i was enjoying breakfast, lunch, or dinner, i was consistently impressed by the quality and variety of the food

the adults only resort is adjoining with a family resort that allows kids and they do a good job of

security made sure no kids came to the adults only side

the cleaning and room service was amazing. checkin took a little too long.

room service menu needs to be upgraded especially now with the covid gathering restrictions

room service takes forever too

the spa was really good, but as usual overpriced

were clean, front desk staff were extremely helpful with checking in and out, allowing late check out for a later

had an issue with wifi for 2 days

the wifi worked in both rooms and did not drop

were really low on the website they said the shuttle for the airport it was for free, but it wasn t

pool dirty. no wifi

couldnt make use of the bar because there was a wedding dont see the point in inconveniencung all of your other

pool could use a few more lounge chairs (new ones)

pool was nice & private which i like

great breakfast. great pool. wonderful staff. amazing location.

it was great! they need to advertise the spa prices

that the noise travels from downstairs up to the room i was staying cause i had a room near the pool which a kid was there and he would stop screaming

many restaurants, stores, clubs & even a casino near buy

the breakfast was little pricey for comparable options in the area.

location and parking

breakfast was included

there was secure parking on site

we lost a tiny necklace in the pool and the lifeguard spent hours trying to find it (which they did

location, staff, food, pool, beach, gym, and the spa.

liked everything, the rooms are very clean, the roof top bar with swimming pool, the restaurant with life music, the infinity swimming pool with nice beds

shower floor was a little slippery but not to a dangerous point and i expected more from the breakfast even though the staff are very attentive

also the gym is very good with state of the art equipment

thankfully i did not go with the family as the hotel is not kids friendly at all

the proximity between the beach ,the bar and bedroom cannot be understated, it’s close!

love the professionalism of the staff in the dinning area, at the pool side bar and the entertainment team they were all great, especially cj, patricia, rayon and alivin

awesome little gym facing the ocean

the gym was very small and clustered and you were only given 45 minutes to workout

i have an area outside i can sit and have breakfast if i want room service and i usually do for at least one day of my

the swimming pools are clean and nice, and there is a bar right next to the main swimming pool

it is super convenient to get to and from mbj airport, and we used the free parking

and it was near by a gym where you can jog to the gym

the bar was in the pool area and that the pool area never close

was very friendly and attentive, the food was great big up that lady that made them omelettes at breakfast i enjoyed those omelets they were great

was very good: dinner, breakfast, beach

we loved the breakfast and the drinks at the beach

massage aerobics did not happen laundry could upgrade to delivery service food could be more tasty with more daily

my kids had an awesome time

not many loungers at the pool but lots on the beach

and at the pool we couldn't get towels

the resort itself is right on a beautiful beach and has an excellent pool as well

room balcony looks out to pool and beach

is that the pool bar hours close early at 5pm

i would prefer better tv channel options and stronger wifi - but overall great stay!

the pool, bars, grill, cafe, hot tub, gym, entertainment, everything deserves a solid 10

the room was dim, tub was stained, walls were thin, towels were rough, food was bare minimum, no room service of any kind, hot tub was luke warm, pool was out of commission

the waiting time to be seated when you go for breakfast.

the food we liked from the buffet, as much as we wanted, i could order choice of drink from the bar while dining

to top it off , we also received a complimentary day at the spa including a swedish massage

atmosphere, cleanliness, entertainment, pool, beach, the workers

had a suite) -the spa voucher is crap

be honest house keeping and room service can try to maybe speed up the process with getting more things that was needed in the

wifi was also a lot more unreliable then in 2019

were cleaned- pool looked inviting staff were pleasant except one bar attendant elderly gentleman on the opposite side of orchid

the pool and beach never close, which is a great thing as

shout out to erica @ pool bar and o'brian -- we loved them

couldn't order food from the beach/pool area in the preferred section and they were slow with the drink, sometimes i didn't even get

wifi was spotty at the pool which made it challenging since this was a working vacation

the airport very nice facility upscale and the food was nice at breakfast at the world cafe the pool party and dj was the best atmosphere

room service was pretty slow.

had a awesome time and the staff, shanice at the front desk, dwayne and romaine at the pool bar and o them dirty water drinks

room service breakfast i would not recommend

spa was excellent, but pricey, but great because we had 4 days of serious rain

breakfast very good. dinner underwhelming!

amazing pool and beach area with bar service, lots of activities

very well equipped gym, a quiet spa on the ocean side, very good food in their restaurant, several beach barbecues,

amazing pool and beach area with bar service, lots of activities

i also wish we had booked a balcony room on the first floor for quicker access to the pool and restaurants