also the pool was a good size for playing in with the kids

entertainment team by the pool bar was fantastic

was amazing the jamaican breakfast a+ the food was great staffs like admir dyer hk , lindsay from room service , kamoy from zen they were perfect

food received by the room service could have been better

room service took over 2 hours to arrive and my minibar wasn't restocked at any point during my

wait for room service

when called for room service their was not a response

we did get room service when we call

the beach and pool was lovely and clean

i really love all the meals, the pool, the beach and the entertainment.

could not order liquids from room service for the room- was told it's not allowed.

it says resort and spa all inclusive but the spa ain t free

pool and the bars

we stayed for 5 days,there was no bodywash only shampoo and conditioner, activities at the pool bar was repetitive and the music could have been more open to all genres, cable on the tv was

needs more activities. also for future thought, you can put the spa as apart of the package

no heated pools no 24 hour room service. you have a lot of gaps in the services

the pools,gym,restaurants

didn't like the fact that the water slides were for kids only but my son had a great time there

where clean , staff where polite , music in the night outside the sport bar was good , attractive settings , good waterpark, nice pool

the kids area was amazing... the pool and water park

the kids area was amazing... the pool and water park

the breakfast was excellent enjoy every bit of itud83eudd17

who went above and beyond to ensure the room was always clean and the guys who ensure that our bar was always stocked……ms gorgette virgo (area manager) i am lost for words…

adults only

the gym was efficient

the spa experience was wonderful

a table and chairs at the pool would have been nice

pool area has a great view of the bay and was great place to

the grounds and pool were very well kept

there is room service available

i could see everything: all of the houses below, the scenic highway, the ocean, the swimming pool, the luxurious garden, everything

gym, pool, food. entertainment needs improvement

the service to golf or service in the restaurant and bars was great

view on from our balcony of the ocean and golf course

i ate all but one meal on the patio overlooking the beautiful pool

the water park was a hit with the family: well managed, attentive lifeguards and great swim up bar

they wifi service kept going of on

the pool area is top tier , you can watch a movie and have a drink at night

the bar just down the road played fairly loud music till about midnight.

not always warm water in the shower, wifi was very bad

the wifi was great

spacious room, the view the swim up pool / numerous pools ambiance fresh air, trees, food, quiet clean,

the spa was immaculate and the treatments were relaxing

they don’t advertise kids menus - sometimes like pulling teeth

com messed up our reservation and only charged for 2 adults instead of 2 adults and 2 kids (even though we booked a package with flights and room together)

nightly entertainment was pretty good for the kids

the gym area was very impressive with lots of equipment to use

use a kids slash area and other kids activities, however the kids did enjoy the pool and other painting

ideal for kids and full of space available to seat

the pool bar on the family side seem more active and fun

heard from other guests that they also did not like the food) was the restaurant near the ziva pool-the service here was also

the room was very spacious, with lots of wardrobe space, a great room service menu, a huge incredibly well equipped

the area around the swim up bar is used for water exercise classes, fun games and other activiities

en for a suite

the swim up pool was good,but we expected it to have access to the main pool

room service was a lil slow so when your food did arrive it was cold

beautiful facilities, beaches and pool.

shockingly easy access to all the restaurants, beach lounge chairs, pool, activities, etc

we went with the map breakfast & dinner which was more than adequate

no breakfast, lunch or dinner included for a hefty price per night

many pools included an olympic size lap pool, swim up bar and in infinity pool over looking the ocean

the cleaning and room service was amazing. checkin took a little too long.

room service menu needs to be upgraded especially now with the covid gathering restrictions

room service takes forever too

the spa was really good, but as usual overpriced

were clean, front desk staff were extremely helpful with checking in and out, allowing late check out for a later

had an issue with wifi for 2 days

the wifi worked in both rooms and did not drop

were really low on the website they said the shuttle for the airport it was for free, but it wasn t

pool dirty. no wifi

couldnt make use of the bar because there was a wedding dont see the point in inconveniencung all of your other

i enjoyed my breakfast. i loved the fruits and pancakes and cornbeef hash was awesome

no supplement snack options continously for kids like ice cream machine, popcorn, chips etc

the bartenders at the pool bar.

breakfast was excellent

the fact that my kids room was far frm mine n yet there was an empty room next to my room

great place to stay. mikey at the poolside bar was great as usual.

and it was near by a gym where you can jog to the gym

there pool was nice and they had a bar by the pool where the bar tender was nice i think his name is paul

the pool areas for the kids

free parking, a pool, quick checkin, walking distance to most everything, clean, comfy.

the gym was very small and clustered and you were only given 45 minutes to workout

we went during spring break and there was no kids! it was perfect for couples.

bed was very comfortable and the view was amazing will definitely go back with my kids.

gym was horrible. poor equipment. run down building. great staff

my kids loved the beach and ability to snack all day.

is complete , several choices, excellent staff, bar tenders are very professional and courteous, location is awesome close to fun places in town

nothing bad to say about the property. the upkeep is bar none

the breakfast and dinner was amazing

location, pool area, bar area and beach all fantastic we had an ocean view room with cabana and it was amazing

there needs to be more options for breakfast. there needs to be more of a variety.

not many loungers at the pool but lots on the beach

is that the pool bar hours close early at 5pm

room balcony looks out to pool and beach

and at the pool we couldn't get towels

and the beach on the pool or very clean ,i like ,beautiful hotel

like the fact that the personel were great, everyone greeted you with a smile, and the bar was festive on the weekend

my daughter loved the french toast for breakfast

parking was awful , having being blocked by three cars and waiting for the owners to come move

they need better wifi service

breakfast was everything

that the noise travels from downstairs up to the room i was staying cause i had a room near the pool which a kid was there and he would stop screaming

great location. breakfast was a nice feature. pool area was very nice.

pool was nice & private which i like

tried the body bliss spa this time & they are amazing

the pool wasn’t all that

they have good breakfast. and great room service. great location.

not forget he had the restaurant serve us breakfast after hrs bc i had my diabetic mother and 3 kids

the breakfast is excellent the staff especially karla was very accommodating

for kids

breakfast was included

to top it off , we also received a complimentary day at the spa including a swedish massage

atmosphere, cleanliness, entertainment, pool, beach, the workers

had a suite) -the spa voucher is crap

be honest house keeping and room service can try to maybe speed up the process with getting more things that was needed in the

wifi was also a lot more unreliable then in 2019

were cleaned- pool looked inviting staff were pleasant except one bar attendant elderly gentleman on the opposite side of orchid

the pool and beach never close, which is a great thing as

shout out to erica @ pool bar and o'brian -- we loved them

couldn't order food from the beach/pool area in the preferred section and they were slow with the drink, sometimes i didn't even get

wifi was spotty at the pool which made it challenging since this was a working vacation

the airport very nice facility upscale and the food was nice at breakfast at the world cafe the pool party and dj was the best atmosphere

room service was pretty slow.

had a awesome time and the staff, shanice at the front desk, dwayne and romaine at the pool bar and o them dirty water drinks

room service breakfast i would not recommend

spa was excellent, but pricey, but great because we had 4 days of serious rain

breakfast very good. dinner underwhelming!

amazing pool and beach area with bar service, lots of activities

very well equipped gym, a quiet spa on the ocean side, very good food in their restaurant, several beach barbecues,

amazing pool and beach area with bar service, lots of activities

i also wish we had booked a balcony room on the first floor for quicker access to the pool and restaurants