the pool is clean

nice casino, bar and restaurants in the building

free wifi was a plus

fun zone/arcade is great for kids

kinda bummed the kids didn't get to check out the carousel but we were busy enough on visiting surrounding areas

great breakfast

it was for 4 adults and 2 kids

excellent breakfast

size of room, ammenities, coffee/tea bar and breakfast. kid friendly.

room was a haven at the end of our busy days--too busy to use pool or gym

the pool

just the pool closes at nine so does the spa

pool area is nice

no wifi access as far as i know

amenities such as , spa, gym

they have very good amenities down to the 7th floor, with pool, fitness room, and ice machine

the themed floor, comfortable beds, room set up, and indoor pool and pool table.

an escape from the casino hotels that are loud and full of smoke

everything is - the pool, the lounge/bar, a dining room with plenty of tables, the pool table, gym, ant the sun deck

is great, within walking distance to good places to eat, see(american river and walk), and casinos if that’s your thing but far enough away to be peaceful, quiet and with good city, river

all the facilities are there including circus circus activities for the kids

also no room service available,

better self parking options

good restaurants in the casino.

bar was closed

room service made sure the room was cleaned and fully stocked with towels and coffee

restaurants and bars kids games and shows

restaurants and bars kids games and shows

it was close to unr. walking distance. also, they have a shuttle to and from the airport.

this stay although i was charged with extra resort fees and shuttle not previously being made aware of it

the $75/night pet fee is crazy and pretty frustrating

pet fee is ridiculous ava it was not clear how much it was when booking and then to charge a tax on

not enough meal options and didn t have room service.

would have liked some literature on the area to suggest attractions and food as well as a wifi password on display in the room because i used a lot of data looking for things to do and

00 pet fee

the gym was a joke, too

really comfortable beds; excellent room service; fantastic security

pool and spa were not available

it had a nice bar area and a very comfortable bed

pool and spa were not available

fortunately a great bar tender named dan had a bar menu

have been helpful to have a layout map/legend in the rooms to be able to see what floor gym and pool were on as well as meeting rooms and restaurants

had to pay for both parking and wifi

were in the middle of remodel, the pool and spa was closed

2 breakfast options, lounge area and pool

comfy beds / spacious and modern bathroom /good pool and hot tub

request for a late check out,, the fd was so nice to grant it

is relatively new and close to ball park, casinos and some restaurants

the swimming pool there was no place to change swimming suit

all the comforts. gym, riverfront, parking close to casinos, shops

the room service prices outrageous

best casino / hotel in reno

great gym. the facilities were very clean.

the bar with live music was super great and not crowded

the ambiance of the casino was very pleasant and friendly, making playing music has more enjoyable

tv outdated and no kids channels to entertain the kids

hotel in dangerous area of town. pool and gym both closed, staff not helpful

they said there are too many kids using their tablets

enjoyed the casino the local vibe and all the convenience stores and the close proximity to downtown

gym not open, pool not open, driveway being refinished so had to walk through smoke filled casisno

the pool

casino smoke was heavy-- maybe better air conditioning is needed

we all enjoyed the magnificent swimming pool and i was able to purchase a super winter vest in the boutique

awesome food and large casino floor.

smoky casino smell

breakfast was a normal hotel breakfast

the breakfast was well attended with workers

the breakfast was good, not great but everything else was fabulous.

reasonable price with breakfast

to the airport beds were so comfortable they have a pretty well equipped gym my teenage boys loved free shuttle to airport very friendly staff maybe our best room on our 2

clean room, shuttle service

location was not convenient to any services, but the inn provided free shuttle service to restaurants and any other services needed

it is located near the airport and has a shuttle available

the room was clean and the bed was comfortable. the breakfast was good with a good variety.

the spa was either dirty or the cement needs to be updated

full apartment with kitchen

the room was like a studio with a well equipped kitchen, desk and living room

renovations of rooms and the kitchen areas in the room

breakfast was amazing , even with the place being under construction it was still a wonderful stay

it had a small kitchen equipped with dishes and everything we need to cook in the room

reserve wine bar was unique and incredible, both food and drink

wish there was even more things to do like mini golf, updated movies selection for the theater, and socks for bowling

the gym makes me feel i was at a motel and not a resort

kids had plenty of things to do

was attending a concert at the casino, made the stay easily accessible.

wasn’t expecting a pet fee when i registered at the front desk

was nice and calm rooms were quiet nice staff comfortable bed laundry for guests (accessible only bye key card so nobody from outside can steal ur socks

pool and fitness center closed very early

great hotel. nice pool. ac unit worked great!

getting woke up by telephone alarm at 4 am. front desk no-good answer. casino nearby-no

very convenient location next to airport. clean room. restaurant and bar inside.

close to casinos

location…bar food was great…shuttle was perfect!!

available for use, this was part of the reason our large party chose those hotel for all of the kids to have access (visiting reno for family reunion)

so clean and homey. everything we needed right there! pool area was perfect.

property had a really beautiful design aesthetic, great bar, pool table and pool

clean, close to airport, great food and alcohol options, and offers free airport shuttle.

out to use pool

not much to do for children at the hotel itself, but they have a bar and pool table for the adults

the breakfast, gym and bar were good too

maybe that the pool was small

i also appreciated the gym and pool area, the location and the room comfort

manager on duty is very helpful, enjoyed the bar and cafe that is open late

we love the front desk staff! so friendly and helpful. the shuttle driver was very nice also

wish airport was walkable. had to take a shuttle. but shuttle was great.

gym was the favorite 24 hrs and the restaurant also good

friendly staff, quiet location, comfortable bed, shower works, good gym

great pillows, gym was a awesome and clean.

room, bed, shower, pool, bistro, laundry room

clean and gym

went out to dinner at oyster bar and the hostess was very rude

room service and bell service tip top

we had room service. the tuna melt and onion were cold and soggy. the clam chowder was great.

this is a very nice day, my son asked if we could be close to the pool and they accommodated by giving us a third floor, which was perfect because it was close

hotel, new, clean, nice size gym, great pool and jacuzzi

big clean room. breakfast with eggs and ham...i can't eat bread or gluten. much appreciated

and staff it was great having a kitchen and the staff was very accommodating with our couple of

my kids and i were looking forward to it, and it did not exist

pool to small

breakfast on the weekend should also start at 6:30

breakfast

and bar not opened yet, not many options in walking distance other than denny s and burrito hut-

i also appreciated the fast wifi speed since my partner and i were working during our stay

would have liked a small bar of soap for face; didn't like using liquid hand soap to wash my face

the shuttle driver was very nice

amiable reception agent who granted me a 2-hour late check out

the bar tender was great !

overall the facility was great with one exception the pool was cold.

it is like someone used it in a gym and never washed it

lights out in pool area

the room is clean and has a full kitchen. we love the breakfast.

was wonderful, my kids loved the indoor pool, we were only 10min from the strip it was a wonderful

love mini kitchen

i didn't like that our room didn't have a tub and the pool was cold when it claimed to be heated

all the perks free laundry nice and accommodating receptionist.

pool n spa hours need to be longer or 24 hrs

bed was comfortable, the whirlpool tub was great, and the selection for breakfast was great

breakfast that was included was awesome! my kids loves the fresh baked cookies in the afternoon!

hotel breakfast fare

the breakfast was

location, hot breakfast, clean, friendly staff

pool is much smaller than appears in photos & cold. price is high.

comfortable, good breakfast

during breakfast my 2 yr

i liked the rooms, the free breakfast, the pool and location.

always nice having a kitchen in the room

has a kitchen and big bathroom

well equipped kitchen

breakfast was ok

didn’t have the breakfast my granddaughter enjoyed her hour in the pool which was main reason for stay enjoyed

so clean and the staff was amazing. breakfast was fresh and high quality. location great!

excellent for everything, including breakfast, beds and bathroom.

breakfast was great

location and cleanliness, and the breakfast was very good also

breakfast was really great

the pool was closed. i wish they advertised it being closed.

breakfast should be warmer

the kids in the hotel seemed to love the pool

my room was a bit dark, facing the pool building.

the breakfast was wonderful. the fitness center my kids liked

the breakfast was good to

we have two small kids ( a 3-year old and a baby) so he asked for our room to be cleaned but they didn't do it

breakfast was about as good as could be expected, given coronavirus staff were very friendly

pull-out sofa bed was very uncomfortable, even for my kids

asked about a gym, and they had one, which i used

pool , parking

swimming pool was closed, only the jacuzzi was working

laundry facilities available

the breakfast was delicious and many options

because of covid breakfast fair.

we enjoyed the large working hot tub and pool, especially after a long day of skiing

the huge spa (50x6) was closed

only disappointment was that the fire pit by the pool was not working, and the spa was not working during our stay :0( this, however, did not detract from our overall

breakfast was excellent. great to be going back to buffet style despite pandemic.

breakfast was amazing the room service was excellent i would stay here again with my family room

room we had was large enough to accommodate my two teenage kids, and my husband and i comfortably

the outside bar was great as was the hot tub

the ceilings are thin and for three hours we listened to kids running across the floor upstairs

as we were there five nights, we went to the lobby for new coffee packets and the fitness center for clean towels before learning late in stay that service is provided as requested

the bar is an added touch

the location is perfect to get to the golf course or a walk to the lake and downtown

unded like 20 people and 10 kids) next door made a lot of noise

i used room service the following morning, and it was quick and decent

the complimentary shuttle, the swim out pool, the friendly staff. super accommodating.

great location! patio room was right near the pool! private beach was across the street!

kids everywhere

we were able to make do with the arcade room, heated pool, and playing on the grounds

separate swimming pool for adults with the very chill vibe and access to spa facilities

would be nice to have a snack menu available especially pool and firepit side

heated pool and free family games on the hotel grounds were an added plus

fitness center was outstanding!

big roim, good gym, nice sevice.