wifi cut off early, before checkout time

no room service

liked my check in i don't have her name but she was very thoughtful in giving me a room were my kids could see the light thank you they had a

also that we could gamble and the kids had time to play too so we each had a little time for each

shuttle was down at time

of sheltered parking, great wifi, comfy bed, clean bathroom, spacious room, lots of tv channels, lots of food outlets within

nice place to stay. could use a better shower head. wifi signal was good. clean and comfortable.

no free wifi and they were unable to give us th e information about the hotel as i just kept getting

room service was the best and quickest service we've ever had

lots of families here . lots of kids .

could not find a gym

loved how my room was easy access straight down to the casino, and that all people working the tables were very

the gym is quite sub-par

shuttle from airport had just left and the next one was an hour wait

room was extra big i had the spa jacuzzi in the room it was wonderful so far i haven't had any food yet or breakfast so i will

just the pool closes at nine so does the spa

the only negatives i experienced were pretty minor: the aforementioned gym and its lack of towels, and the outrageously massive sleeping pillows in my room

a bigger gym to workout in

parking was very accessible and close to the downtown hotels for an easy walk

some of the rooms include a mini bar with a 3/4 size refrigerator freezer, bar sink, microwave area

laundry facilities were inadequate for the size of the hotel

the smoke in the casino

it, even thow i was with my kids,, it nice and quiet and the stuff was great, with tips and giving towels i'll come

a lot of noise from kids running around the room.

what made it bad for me is it had no refrigerator or microwave, as we had kids, and had some food that we needed to put in a

wish you would include room service threw booking

no place for kids to sleep, pet fee was like getting the pet there own room 75

this is a gambling and smoke free hotel with a great gym and climbing pall

restaurant bar closes too early on the weekends.

of the facilities that we required were out of order including the laundry washers and dryers and the advertised steam room

great location that's walking distance to restaurant and casinos

location, size of rooms, pool, and staff

the great pool!!

the pool table and coffee were a plus

everything is - the pool, the lounge/bar, a dining room with plenty of tables, the pool table, gym, ant the sun deck

great location without all the bad things associated with casino hotels

request for a late check out,, the fd was so nice to grant it

city of reno is old as is reflected in the casinos, homeless persons abound and casinos were virtually empty

all the comforts. gym, riverfront, parking close to casinos, shops

beds were heard as rocks not comfortable at all, n it was pricey pool should be open 24/7 or 1

were in the middle of remodel, the pool and spa was closed

very comfortable bed and bathroom spa tub great

drinks in the bar are way expensive

had to pay for both parking and wifi

we called for room service and the item was available any longer

casino was a bit crowded and noisy on a saturday

we are locals and gsr is consistently rated as one of the better casinos and staying there was no exception

the pool wasn't done

were clean, check in process smooth despite the number of guests checking in, laundry facilities nearby in the rv park, casino was

tell them what was going on this was past midnight and apparently a lot of the children had a gymnastics meet the next day or actually the same day because it was after midnight lots of yelling

shuttle only ran once an hour, the rooms weren't very quiet and elevator was quite loud/shaky in

called into request an early check-in since my flight was arriving around midnight, and was told my room would be ready

the gym was much nicer than i expected and was very pleased.

the new gym was beautiful

room service egg and steak great soft steak

we couldn't spend more time and enjoy the facilities like the pool and fitness center also wish we could have stayed and had breakfast but we had to fly out

clean room, shuttle service

pool, breakfast, gim, coffee all the time nice and friendly staff

the room was pristine! the breakfast was amazing!

the spa bath was clean and room very spacious

indoor hallways, covered pool, breakfast was huge, it was great

liked the indoor pool n spa with a nice fireplace n bbq grill outside plus breakfast us great from 6 to 10 am

nice indoor pool

it was for 4 adults and 2 kids

hot breakfast and location is quiet and peaceful

noise of all the kids on-site for basketball tournament

booked this hotel because i didn’t want to pay for casino resort fees that seem so popular nowadays

kids running down the hall way, till 1am

the cleanliness,bed was comfortable,and a exit away from casino

uber cost to casinos and restaurants was very reasonable

great lighting (most hotel rooms don't have much light), nice fitness room, fabulous hot yummy breakfast

the breakfast was good, not great but everything else was fabulous.

breakfast was a normal hotel breakfast

we missed the hot breakfast due to covid regulations.

friendly and courteous staff. onsite laundry was a big help after our outdoor adventure week.

even the pedestrian path, if you don't want to use their shuttle service, is a nice walk too, i did both and both are excellent

nice and clean room. inviting lobby with pool, foozball, and other options. nice bar area.

clean, close to airport, great food and alcohol options, and offers free airport shuttle.

not much to do for children at the hotel itself, but they have a bar and pool table for the adults

car ride from the airport and they have a free shuttle

little information or hard to read information guide in room and lack of in room service.

tons of parking. clean room - fun place to stay. convenient to the convention center.

best casino / hotel in reno

it was the experience, pool and atmosphere was so luxurious

the room size were perfect for family of 4 and kids enjoyed the pool.

bonus was the free shuttle to the airport

ok the gymnastics room is really good

a laundry is available in the 6th floor

maybe that the pool was small

friendly staff and excellent breakfast options.

had a variety of items for breakfast

wonderful staff excellent room. nice amenities. grab and go breakfast was much appreciated.

the pool and hot tub were wonderful

laundry facilities were clean and well functioning too

bouquet, candies( a special touch from our hosts) our room was great, they even have a small gym (+) had to stay for an extra night due to the road closure (i-80) but we could use the gym and that made us really refreshing (+) nice gym good grab and go breakfast (+) gym with peloton bike in it (+) the gym was clean and well equipped for a hotel (+) nice gym, pool, spa (+) i also used the gym, which was very clean with well-maintained equipment (+)really nice staff - hotel well set up for groups - kids loved the make your own pancakes - lovely gym (+) the hotel itself seems pretty new and is well appointed with a business center and gym

can't smell cigarette at all in casino, good ventilation

as always, parking, u

the pools are wonderful, one indoor and one outdoor

smell of smoke from the casino area was the only drawback and i'm not exactly sure how or why that was considering smoking

free valet parking too

not to mention the room was clean, breakfast good, location nice and price was ok

even the breakfast was good with lots of meals to choose from

of covid, the breakfast selection was really limited

breakfast was ok

breakfast was always great and the staff was wonderful!

location, breakfast, room size, laundry

comfortable, good breakfast

i liked the rooms, the free breakfast, the pool and location.

around for exercise, first rate exercise room for jumping on the treadmill and wonderful indoor pool to enjoy regardless of the near freezing temperatures outdoors

from the iron and ironing board, coffee maker and laundry facility

liked the pool and the restaurant

was nice and calm rooms were quiet nice staff comfortable bed laundry for guests (accessible only bye key card so nobody from outside can steal ur socks

pet fee is exorbitant

close to the reno-spark convention center with ample free parking and close to the rooms (at the casino you walk through godzillon places to get to your room

i would have liked a longer check out time since i did not enjoy the pool

quiet, spacious room layout, parking, close by park.

it had a small kitchen equipped with dishes and everything we need to cook in the room

big room with kitchen

elevator needs maintenance, kitchen chair seats sunk when you sat, wood piece on the lower right side of bathroom sink had

more smaller pot/pan options in kitchen cupboard

pool was nice

locations is good. breakfast wasn't that good enough

clean,friendly staff, excellent breakfast

pool was cold (which i guess is nice during the day, but it wasn't in the evening)

breakfast was amazing and they would even put out some evening snacks

was a little on the expensive side and the laundry facilities were very small and the dryer didnt really dry clothes even after adding extra

gym was the favorite 24 hrs and the restaurant also good

clean and gym

the gym was awesome?

great pillows, gym was a awesome and clean.

free wifi was a plus

the pool is clean

casino not too smokey and plenty of room

kinda bummed the kids didn't get to check out the carousel but we were busy enough on visiting surrounding areas

nice staff loved arcade for kids there was a boy named clayton so helpful also semi sweet

the pool wasn’t open. it was hot enough to go swimming, but i guess it wasn’t clean.

good, spacious room with bedroom, lounge, well equipped kitchen and bathroom

reviews are right about the low water pressure in the shower and bagged to go breakfast

location, flexibility, kitchen, laundry, fridge, exercise room, staff

my kids and i were looking forward to it, and it did not exist

like the location, hotel was kids friendly and clean

the bar tender was great !

loved the little gym and the pool.

overall the facility was great with one exception the pool was cold.

that smell a lot bleach from the swimming pool just walking by the area

access to laundry for an extended business stay is a huge bonus

i loved the gym

it had all the amenities. food. pool. bbq and patio a gym. breakfast was great.

i didn't like that our room didn't have a tub and the pool was cold when it claimed to be heated

the room is clean and has a full kitchen. we love the breakfast.

pool needed to be cleaned the water was green.

bed was comfortable, the whirlpool tub was great, and the selection for breakfast was great

liked everything except the pool, see below.

the room was clean and comfortable. i loved the indoor pool and hot tub.

it was clean and it allowed early check in

breakfast was great

excellent for everything, including breakfast, beds and bathroom.

like how there was a gym and the rooms were clean and how the breakfast is not that expensive and the area is very cool

clean gym

breakfast and location are good

big roim, good gym, nice sevice.

the breakfast was good to

we have two small kids ( a 3-year old and a baby) so he asked for our room to be cleaned but they didn't do it

breakfast was about as good as could be expected, given coronavirus staff were very friendly

pull-out sofa bed was very uncomfortable, even for my kids

asked about a gym, and they had one, which i used

the hot tub/spa is about the length of a lap pool and could probably seat 20 people

only disappointment was that the fire pit by the pool was not working, and the spa was not working during our stay :0( this, however, did not

condiments for coffee, dirty laundry bag

nice breakfast

nice rooms and breakfast was great.

cleanliness. space, breakfast

the pool was too small to swim laps in.

waffle maker, bagels, eggs, yogurt, granola, fruit, oj, coffee), hotel was clean, has gym, pool and hot tub

poor pool facility

no bathtub if you have kids

room we had was large enough to accommodate my two teenage kids, and my husband and i comfortably

the outside bar was great as was the hot tub

the ceilings are thin and for three hours we listened to kids running across the floor upstairs

as we were there five nights, we went to the lobby for new coffee packets and the fitness center for clean towels before learning late in stay that service is provided as requested

the bar is an added touch

heated pool and free family games on the hotel grounds were an added plus

we were able to make do with the arcade room, heated pool, and playing on the grounds

separate swimming pool for adults with the very chill vibe and access to spa facilities

spa, adult pool ,cafe all close way to early

fitness center was outstanding!