is very friendly and helpful, the hotel has great location and a lot of parking

breakfast was delicious

only thing i don t like was the hotel had to many steps from the lobby to the parking

best location, right center of xela, walking distance to everything, with private parking.

comfortable, well-maintained, enclosed parking, relatively easy to find, professional staff

the included breakfast was fresh and tasty

they did our laundry very well

did my laundry super quick, they were so kind and even upgraded the room, they were available to help with

clean, staff very helpful, parking available, good traditional breakfast.

clean, staff very helpful, parking available, good traditional breakfast.

- the staff is really helpful - the free parking

there is even a window to let the lights in - the breakfast is very basic

ggs or pancakes) -the toilet bowl is moldy, see picture

the rooftop pool is heated (

nice and hot pool

the breakfast is ample, offering hot and cold options, and if you have special requests, the breakfast

excellent breakfast included, staff is great, facilities are great

the rooms are so comfy and clean and the buffet breakfast is a boom

i'm not actually sure if the kitchen is commonly used by the guests; i asked if i could store a few items in the fridge and use

parking was in a separate, secure parking lot around a corner from the hotel

the bed was comfortable and the wifi worked fine

cleaning service, no staff at all, low water pressure, no complimentary water, no safe, no parking in the hotel, parking was a block away and anybody could get into it

as i have adopted kids of color that is not something i appreciate

no wifi is what you need around the lake to enjoy it the fullest

as i have adopted kids of color that is not something i appreciate

we saw families with small kids, backpackers and elderly people so the place can receive any type of traveler and the staff is

not the best wifi connection incase you need to work online!

the breakfast was amazing

wifi wasn't strong in our room and last day we had only cold showers in the morning :

i had my laundry done and they lost 2 of my favorite garments

com had laundry services listed in the facilities however when we asked one staff member they said there

the wifi also did not work at all in the rooms, this could be due to fact our room was at far end so

minute walk from the

pool was empty the whole time we were there. no food or drink allowed in the rooms

we also had laundry service done for a great price

all) pool

the gym is next door and free to use as a hotel guest - it s great

the bar upstairs kept blasting music the entire afternoon until late in the

although two people are doing their laundry in the lake, it is crystal clear water

it has a shared kitchen so we had the opportunity to cook our breakfast everyday

was served in the hotel but the kitchen was large and useful

short walk into town so access to lively bar scene not far away but nice and quiet in hotel

a solo traveller and wanted some time alone so i enjoyed it, also the breakfast was good

the breakfast area was not really clean, and overall the place looks a little run down.

gs, pancakes and banana)

i was to leave very early so they cooked my breakfast the night before to accommodate

breakfast great, part of nature reserve - very cool to hike, see monkeys, walk across jungle

breakfast was amazing

the breakfast each morning was healthy and delicious

breakfast was included and delicious

wish the restaurant was open earlier for breakfast and stayed open for dinner

they did not have room service and were not flexible at

place was uniquely decorated, the gardens were full of birds, the view from the restaurant and pool to the lake and vulcano - unforgettable

the property it s fantastic! gorgeous garden, pool and a beautiful view!

i paid an obscene amount for laundry, 90+, where i have previously been paying 20 for the same amount

room service was also not good

beautiful location, breathtaking views. new pool and additional rooms added.

their is no eco pool

wish there was a pool and hot tub for sure.

the gardens are lovely and the small infinity pool was a nice bonus for us

have loved to use the pool but it was pretty cold

the water in the pool was very cool, almost cold

large room with balcon quiet at night good place for family with children pool

nice to have a pool to swim after a long travel day

lovely pool

the pool area is sheltered from wind and it s pretty quiet in the rooms

the ease of parking was also great

parking was unavailable during my stay

although i was charged the extra the room service did not respond, because there were left only towels for one person

pool w/slide

play area for kids