old hacienda has been carefully modernised with attractive modern touches, including a stunning pool

the rooms were comfortable, the pool was lovely and the setting was beautiful

the pool

from the moment sr jesus met us with umbrellas in the rain until a delicious, unique breakfast on the back patio the next morning we felt like royalty

lovely pool and grounds

the interior and all of its details, clean rooms, perfect outdoors and pool

staff attention, breakfast quality, qty and variety

we also enjoyed our dinner and breakfast there - many tasty traditional dishes, perfectly cooked

pool area is so relaxing and beautiful, big enough for several groups and we enjoyed food and drink

nice pool

marvelous swimming-pool

stylish and comfortably big mexican hacienda, with a nice swimming pool and very charming garden

the morning breakfast was very yummy

self-service bar was great

would have liked the stay a bit longer to relax by the pool and garden

pool

the breakfast was well suitable and the location was very much ideal for my purpose.

price, nice staff, breakfast included, pool

sorry didn't have breakfast

good little breakfast, modern, and the staff was great

price, nice staff, breakfast included, pool

the pool area is cozy and well taken care of, the bar wasn't working probably due to the low season but i imagine in the high season having the pool

super safe, great staff breakfast was delicious and the view from dining area was excellent overall great experience

- the bar was not opened all the time we were there, even if this was advertised in the internet and a

properly, gorgeous pool, lovely setting across from the convent

location, pool, and people

free upgrade, much appreciated welcome drink, great staff! splendid room, nice pool

i loved the feeling of the place,beautiful pool and garden, classy bathroom

lovely to relax and have a drink by the pool in the afternoon

our suite was nicely decorated , offering majestic pool view and had everything we needed and more

the swimming pool was surrounding by plants and trees

rooms are spacious (we had 2 king beds in our room), the pool is beautiful

only complaint from an otherwise perfect stay was that the gentleman cleaning the pool at 6:30 am was chatting with his colleague rather loudly which woke us up from an otherwise

there were no platforms in the room to keep luggage, pool was dirty and not chlorinated.

the pool, the hacienda style buildong and the surroundings

nice surrounding, spacious garden and swimming pool

fitness super

had a business breakfast

very poor to no wifi connection in the rooms.

place to stay, breakfast was good, friendly service, good parking, nice bed and extra good pillows, comfortable room

breakfast is included and it is quite varied and good, staff are pleasant and helpful

i had no chance to try // i was staying 6th floor no wifi reception at

everything ! love the place pool service cost location

the attention, the room and the pool

the guys in the restaurant and bar were great and did their utmost to accommodate our requests

the elevators work well, and the roof garden bar and restaurant are lovely

nice pool area

valeting parking the professional and friendly and helpful stuff ud83dudc4f the rooftop pool and bar the perfect breakfast (not the cheapest but the best

pleasant staff at the front desk and at the bar on the rooftop

great breakfast and a good little gym

we actually stayed here to have a couple days at the pool with bar service and this holtel does not provide this

the rooftop pool and bar is great in good weather

i also liked the room service and the kitchenette

that day the room service wasn t available

a/c in the halls, room service was good, but dinner was lame

the breakfast is delicious and the breakfast room is beautiful

very strange breakfast deal

nice bar and restaurant, warm and professional staff

the choice and quality of breakfast is second to none

was a full breakfast menu and all of the food i tried was delicious

it did not have a swimming pool.

wifi was down the whole time.

no big pool

excellent location. breakfast was very good. staff excellent. free parking.

the beds were too hard and not comfortable at all and very poor wifi connection.

it was ok for a 2 day stay. parking spot

very polite staff, parking area seemed secure.

rooms are large and pleasant with a fridge, decent wifi, good showers with ample hot water

good location, near paseo montejo ample parking lot friendly staff

pool and parking always clean and well illuminated

self parking lot

no free drinking water available. pool open till just 22:00

nice clean pool and patio area

not may food outlets nearby. sadly the wifi was intermittent. we all need wifi these days

pool area was wonderful and our room was spacious

modern and clean with a lovely pool . the family that ran it were very friendly and helpful

place with a very nice pool area and small breakfast area that served a very delicious breakfast

rooms was perfect, breakfast. pool

patio over pool area

everything was great except the pool issue.

the cleanliness in rooms, lobby, pool and gym was exceptional

everything except the pool

access to a gym

the pool was not functionable.

also, they need to improve the pool area

i only noticed on this stay how amazing their rooftop pool is

the best part was the gym and the swimming pool on the roof

beautiful pool with a fantastic view on the roof garden

room, the pool, and the view.

swimming pool is excellent

nothing except price was high but we had a really nice room by the pool.

bed very comfortable pillows excellent.the pool is so nice and sheltered.

we travelled with 2 little ones and they had a blast at the swimming pool

the water of the pool too cold.

good bar service with cocktails

beautiful hotel. stunning pool.

pool was a wonderful addition and i haven t even discussed service - brilliant, attentive and

perfect set up. pool, rooms and breakfast area

the room was in the most fantastic colonial style, breakfast at the pool side was a great start of the day, and the entire intimate patio offered various areas to

the lobby area, restaurants and bar area were immaculately kept and very good

fall-out base for day trips rooms are spacious and beds are comfy great staff free valet parking wifi is strong pool is nice fitness center is okay massage at the spa is

you could hear people dragging the pool chairs around, kids yelling, etc

they have a great pool area, tennis court and hot tub area

clean room, excellent breakfast and a wonderful swimming pool

breakfast: food is amazing

nice pool and terrace

breakfast was one of the best we had

was a little weak and some of the machines in the gym weren’t working, otherwise lovely place

design food gym location

gym has no ac and lots of mosquitos

it was so old and the gym was neglected.

wifi was good, we lost internet only once or twice in our 31 days stay in hotel

a bit older hotel and rooms too. swimming pool was small and not perfectly clean.

towels and hand cloths, wifi was horrible and basically did not work

easy access to wal-mart good parking restaurant great service with taxi easy and great prices

undergoing works next door at 9am, phone ringing erroneously in the room, cutting the wifi just in check out time

location, following all safety protocols, super fast free wifi, comfortable and spacious rooms, wonderful restaurants on-site and nearby

looks impressive and i like the facilities inc gym, pool and tennis courts

available on each floor better instructions when parking to get to reception and check in

pool was dirty.

loved the pool

breakfast

didn’t like fact the hotel does not hire enough staff to help at breakfast

comfortable. clean, friendly staff, pool

pool area in picture's where at the sister hotel 10 minute walk

went only last month in the middle of the covid pandemic so the bar was closed thus no “ambiance”

clean and modern with a neat entrance and bar downstairs

it doesn’t has pool

even tended bar for my wife and i

great that there is access to a free parking only 5min walking distance from the hotel

pool area is a haven somewhere to escape at the end of a busy day in beautiful merida with a

very clean, the breakfast options were great and the location was very central and the hotel has parking spots within a public parking just a minute away from the property

poor advertising availability of parking meant that hotel was initially not considered

the pool is chilled and very relaxing

the breakfast was great, the swimming pool very nice, and the location is perfect - close to everything

breakfast included buffet style by the pool was abundant

i love the breakfast; it wasn't continental breakfast like most of the other hotels which made a big

swimming pool in the shade

breakfast was ample and fresh with omelet s on demand

plenty of hot water. we did not have breakfast.

there was not breakfast

they made us a fruit breakfast to take out at 5

the pre purchased breakfast did not include the whole menu.

staff was very helpful, they opened the restaurant 10 early so we could have breakfast before our flight, and fixed the tv

limited breakfast options if this is included in your price, unless you want to pay more

breakfast, it is not enough, so you have to order additional items.

free parking in the middle of the city

great for the city on a business trip breakfast was a great spread but too much to eat every day bar and pool both very nice good wifi in the

beautiful lobby , bar , restaurant choice pool hallways

the pool too small and the lobby bar to small also

the pool area is small. it was so hot that the building a/c was not cooling the lobby.

if you have laundry to be done, you're on your own

pool with another property and it was a 5 minute walk but the hotel is small so there’s no room

we had access to a pool at a nearby hostel which was great

small place but no big courtyard and pool 5 blocks away

they use a local laundry service that returns your clothes same day at a great price

especially warming staff, nice design and beautiful breakfast, among other things there were very delicious homemade bread and jam

coffee, homemade breakfast, super clean and secure property, cold a/c, walking distance to city center and paseo de

breakfast has very limited options. pool needs cleaning.

wonderful. great fun for the kids. lovely place. very comfortable suites.

could have better gluten free breakfast options- otherwise the breakfast was very good!

sure to get the almond croissant), at night we had some cocktails at the bar which were also very very good

which was very good

if i had to mention something it was the pool service could have been quicker

our room was upstairs so we had a jacuzzi, i understand other rooms have a private pool

will try those next time we come back)

breakfast and i did take advantage of the on site restaurant for a hamburger one day

location parking interiors friendly staff wifi and laundry availability ac and fan in the room

the decor of the lobby; parking and on-site laundry

only thing that let this hotel down was the basic buffet breakfast

no english language or cable tv, no separate bar or restaurant

very comfortable bed, nice pool, very good parking, safe

the room near the pool is very bright, there is a ligh from the street and no curtain on the window above the door

the pool is nice, but rigth next to the breakfast area

hotel staff were so nice, thé hotel is beautiful (swimming pool in thé beautiful patio) and well located

outside; in our initial room, there was a loud buzzing noise; wifi was limited to the breakfast/pool areas

start off your day with their delicious breakfast and head out to explore merida from this convenient location

breakfast was pretty sad

design , pool,

also, sunita owns another hotel a minute away down the street that has a bigger pool and the guests from treehouse can use that as well

very nice designed boutique hotel with very nice garden and pool. very friendly staff

great breakfast selection fantastic location to downtown - around 15-20mins walk excellent parking underground great gym facility and rooftop pool/

the breakfast was great too

breakfast was amazing nice variety of local dishes and american dishes buffet always full great

the rooftop bar (and swimming pool) is great (+) love the pool & bar and gym (+)hotel is wheelchair accessible, including swimming pool at the higher floors (there is special chair) (+)renovated, the rooms were really confortable, the breakfast excelent and the roof top with the pool gorgeous (+)love this pool and view of the city (+)to downtown - around 15-20mins walk excellent parking underground great gym facility and rooftop pool/ (+)yucatan, i had no problems whatsoever and my stay was very pleaseant, good brekfast and swimming pool (+)except the pool areas don t open up early so that customers can see the sun raise in morning (-)the pool don t open up early so that customers could go up to see the sun raise in morning (+) the staff so helpful, the room spacious and comfortable, best bed ever slept in, rooftop bar and pool fantastic (+) amazing rooftop pool and asian cuisine

out 15 usd per person), was totally worth it

they accommodated us to what ever we needed and let us enjoy the pool pass hours

the bar staff were excellent and should be promoted to improve hotel customer service

lovely pool

old colonial style building, with two lovely tree-filled patios and a pool

grand hotel and so clean. location was good. love the pool here.

the location was central, they have swimming pool and the staff are friendly and helpful.

clean, quiet ,attractive pool/lobby

reason i did not give a perfect rating was because it is not safe to older people to access the pool or to get out of it

the hotel has a decent swimming pool.

liked that a pool was available especially for the children.

must have been a mix up, because we requested a packed breakfast since we had to leave by 6 am and would have a five hour bus ride to cancun

included breakfast had lovely fresh fruit, small amounts of granola and yoghurt, coffee/tea, which made it a

the toasts they gave us at breakfast were a bit hard a couple of times

we had no problem reaching the center on foot with the kids, in the heat - no problem

we had no problem reaching the center on foot with the kids, in the heat - no problem

the staff at the pool was fun and professional

didn't like the random change in costs for ordering room service

room service was terrible

the bar was poorly managed and not well stocked.

the only thing i can think of is that i couldn t find any pool towels by the pool.