carmen at the pool was fantastic and took such great care of our group

the staff seemed to add up my tab at the bar and restaurant incorrectly and accidentally overcharge me

the lodge (where you find the open restaurant, a bar and several sofa/armchairs where you can get wifi and work) is beautiful and is a few meters

the pool area with a bar and a floodlit at night, jungle view platform was superb

cute, very clean rooms with modern facilities and a great bar and restaurant

a mini bar with small fridge will be a great bouns

the pool is worth its weight in gold after walking and climbing the ruins all day

i complained at the front desk, i found out that some of the people were children of the staff -- kids at 2 a

kids loved the pool and games room

right in national park. walking distance to all ruins. restaurant and bar on site.

strong wifi

very nice stsff and free purified water station, and secure parking

they also offer a laundry service

it provides free parking and very decent wifi

and they definitely need to approve the wifi

there is a small gym on site, right by the water, and kayaks to use

food was great, two course breakfast and three courses dinner

breakfast was delicious and plentiful--fresh juice, fruit, eggs, beans, tortillas

the food is great, the laundry service is cheap, and the showers have good water pressure and plenty of heat

breakfast and dinner is included, you get what is cooked

the breakfast and dinner buffer were excelelent although a bit privy and you have to pay immediately

attractive dining patio with view of lake, nice pool with jungle setting, easy access down to lawn beach at lakefront, hammocks, lawn game, animals

the pool was perfect

breakfast buffet on sunday was very nice

things i liked about the hotel was the beds were comfortable to sleep in, the pool was clean, and the lake was a perfect place to relax and enjoy the sound of the exotics birds

the standard breakfast is a bit mean - in this category of hotel i don't expect fruit and bacon to be extras

we arrived pretty early from guatemala city

service is good, we enjoyed room service

you can go see monkeys, swim on the pool, kayak, bike on the property

also the premises are very beautiful, nice pool with a view on the lake, breakfast is very good and we really liked the staff

beautiful views of the water, a pool, restaurant and bar and beautiful walking trails around the

very friendly staff; nice little paths around, great pool and restaurant

loved the pool, the trails around the lagoon and the decks to hang out and relax

swimming pool room very clean great food

a perfect place for kids to be kids and explore

unfortunately the staff lost a bag handed over with the laundry

good wifi, great location, comfy room.

i cancelled another booking on the island of flores because i compared the reviews about wifi, and this one did not have any negative reviews about the wifi

q per loads vs 15q in antigua) and they used the dryer

staff, laundry facilities, great view and it was nice being out of flores itself but still 5 minutes away

flores island is rather small and the hotel is convenient to everything- shops, laundry, pharmacy, and restaurants

the pool is very small but enough for kids to spend some time during hot afternoon hours

they helped us with the laundry and changed our room from second to first flour

beautiful rooftop with a pool and great views of the lake

the pool is very small but enough for kids to spend some time during hot afternoon hours

have been more helpful, all were great but yaneli was particularly friendly with our questions at breakfast

good wifi complimentary water attentive staff quiet cabins very good reception staff

continental breakfast was rather too small, we had to order second one.

rooms and bathroom are state of the art good wifi

clean and relaxing part of the lake with direct water access and comfortable beds around the pool

rooms were clean and the swimming pool by the lake was something special

it has a little swimming pool to refresh with a bar where they make great pina coladas, from where you can enjoy sunset; the personnel is nice and

an excellent hotel right in the center shops and bar and restaurants all in walking distance and overlooking the lake it s just ideal staff

central location pool by the lake free shuttle to airport

good shower and good breakfast

relaxed and well located, super clean - our room was cleaned daily, we did laundry and could book a golf cart via them which was

pool, water view, and easy walking to lots of restaurants

very attentive, the room was comfortable with the things to spend a great night available, nice pool to relax

staff, great breakfast, perfect pool and location at lake

staff was friendly, and the airport shuttle was included and easily organized

they only serve breakfast. but it's super easy to find restaurants nearby.

did not stay for breakfast

expensive for what you get, included breakfast very poor compared to what the sell on the pictures on the advertisement it’s half what

they're were two pools that the kids enjoyed, but the pool facilities were a bit run down

pricey for guatemala and the breakfast was not very appetizing

location was good, nice pool and view of lake

i like the facilities, they were awesome, the pool and the amenities are nice.

staff went above and beyond and allowed early check in which was very helpful and amazing

the pool is too small

pool and lake view

good location, clean and fantastic pool area.

room was great, pool was great , staff very friendly and super helpful

the swimming pool and surrounding area is immaculate

and well maintained hotel structure, courtyard and pool

we loved the pool, it was clean and a very comfortable temperature

pool

spoke english, no pool bed cushions, elevator looked like out of service for a loooong time across thebridge from

swimming pool

the pool was great. location was good. the room was pretty tight but comfortable beds

with view on the pool, very clean and good furniture, - including a fridge in the room

was a wonderful pool and hot tub

excellent view of the lagoon and in walking distance from the isla . safe parking

noise from the bar next door on friday night was very loud, my room was on that side of the hotel and i had to

the pool is clean, the view from the bar is just so nice, there is a nice lounge area in the second floor that s super chill

the view and the breakfast

we didn t have time to use the pool but it looked impressive

good location, private parking

hotel is very nice and the private parking is good and handy, the streets around are rather busy

the shower nob was broken, i had no parking, no tub, only shower, there was no laundry they had to wash the close for me for an

the pool and food

with swimming pool and restaurant good location and also clean.

pool could use daily cleaning, as noticed lots of organic debris and ‘floatirs’

very welcoming and relaxing, with parking, swimming pool, garden and very good restaurant

the pool opens for visitors during the weekends and on saturday we say people not dressed properly for

room was very comfortable and clean. the kids loved the pool!