we particularly enjoyed the large jacuzzi in the room and the beautiful infinity pool

free monkey boat tour in the morning, there are free kayaks to use on the beautiful lake and the breakfast is just delicious

noise of kitchen fan heard at the pool. included breakfast should be richer

we enjoyed breakfast and dinner at the hotel which was all delicious with beautiful views

service is good, we enjoyed room service

very friendly staff; nice little paths around, great pool and restaurant

atch out for crocodiles) staff helpful and friendly ( and spoke good english which helped) the kids loved the

expensive laundry service.

the rooms are of a high standard and the restaurant and bar are excellent

i personally didn’t like that there was no self service laundry

attractive dining patio with view of lake, nice pool with jungle setting, easy access down to lawn beach at lakefront, hammocks, lawn game, animals

if you are leaving early to go to tikal, they pack small breakfast boxes to go

breakfast buffet on sunday was very nice

breakfast was very good

bar near pool, lots of steps but rides offered if needed

breakfast and dinner are provided and very good pool was cleaned daily

small thing, but could do with more hooks / spaces to dry wet clothes given there is a lake and a pool to swim in

good food for breakfast

the room was super comfortable, and the food for dinner and breakfast delicious

deep gravel parking lot that made it impossible for my motorcycle and resulted in it falling over

wifi was rationed

it provides free parking and very decent wifi

they also offer a laundry service

strong wifi

very nice stsff and free purified water station, and secure parking

location was good, nice pool and view of lake

i like the facilities, they were awesome, the pool and the amenities are nice.

staff went above and beyond and allowed early check in which was very helpful and amazing

they do have a small gym which isn t by the restaurant but by the rooms

the pool is too small

room was great, pool was great , staff very friendly and super helpful

the swimming pool and surrounding area is immaculate

the pool was a lovely respite after some 40 degree days and it was well kept

the staff are friendly and helpful. the pool and garden area are well maintained.1

we loved the pool, it was clean and a very comfortable temperature

wifi not working

hotel and rooms were exceptionally clean and room service is very prompt

nice bar area and small pool with plants and seating

water in the swimming pool should be warmer

there were no top sheets or blankets on a few of the beds, due to ac kids got cold

nice room, nice view, nice pool, staff were excellent!

we had lots of fun in the pool as well

the pool was out of action for over two days

spoke english, no pool bed cushions, elevator looked like out of service for a loooong time across thebridge from

with view on the pool, very clean and good furniture, - including a fridge in the room

complementary wifi and shuttle to the airport at the end of our stay was excellent

wifi did not function

loud; expensive; wifi did not work in the room

the pool is clean, the view from the bar is just so nice, there is a nice lounge area in the second floor that s super chill

pool was

the pool is pleasant and clean

excellent view of the lagoon and in walking distance from the isla . safe parking

the pool is right in the bar/breakfast area, so you swim and sunbathe with tons of people around you

wifi was strong

wifi in my room, 303, was spotty and kept cutting out and said i had the wrong password

they had some issues with laundry and we had to wait quite a while past 4pm for checkin

beautiful rooftop with a pool and great views of the lake

the pool is very small but enough for kids to spend some time during hot afternoon hours

suggest that in the page should be indicated that all the social areas are not working but the pool

they're were two pools that the kids enjoyed, but the pool facilities were a bit run down

is no airport shuttle even though one is listed on here

there was an odour of sewer in the pool area.

the complimentary breakfast menu should have one more option. not only what was offered.

central location pool by the lake free shuttle to airport

very good breakfast

cluded) with many options, friendly staff, nice pool, good cocktails, many options to

advertise shuttle service, but charged more than double of a regular taxi from the airport

pool but it can get a bit busy

sit you down for breakfast and serve you your choice from a small breakfast menu

they also had a bar with great views and the entire hotel was very clean

the common spaces, pool, bar and terrace with lake view are beautiful and comfortable

staff, great breakfast, perfect pool and location at lake

after all that walking, i cooled off in their pool until my room was ready

rattling and making noise outside peoples room shortly after 7am kinda annoyed me, wifi didnt reach rooms but no big deal

the place had a huge room with a great view and great wifi!

wifi a bit patchy but overall pretty good

good wifi, great location, comfy room.

othet guests had troubles with the laundry

pool is small, more for little kids

create a bit more ambience in bar and outdoor area only put on music if people decide to eat

wifi works well

leave the car in flores, park at raices restaurant

pool is perfect, you get a full view of flores

the water in the swimming pool was dirty, so we could not swim

the pool opens for visitors during the weekends and on saturday we say people not dressed properly for

quality room very clean accessories air conditionning garden and pool area restaurant nice team

room was very comfortable and clean. the kids loved the pool!

nice garden, flowers and pool

staff especially brayam wonderful breakfast, evening meals delicious amazing grounds secluded location but flores available via

add to that a really good restaurant with exceptional breakfast

the pool was perfect with lots of comfortable chairs and fresh towels

had a great time in the pool and in the lake using the water sport equipment

given our spanish was very poor - the food at the hotel is really good, nice touch preparing the breakfast boxes too when we had early departures from the hotel - good drinks options too