the pool was lovely to spend the afternoon around in

outside restaurant to sit down and have a drink outside , but there was some arround the swimming pool

breakfast was fantastic, the pool was lovely and big and 2 shallow ends for the kids to play

average breakfast which was pretty overpriced for what it was

enjoyed it a lot, it is a beautiful quiet place (maybe too quite at the evening, a bar would be great for having a drink when there is nothing else to do (+) also there is a small bar at the main cenote, plus bathrooms, changing rooms, and life jackets (-)are a bit confusing with different meals at different locations and no bar staff at the pool area (-) swimming pool is nice, but there is no bar service (+)waiters at snack bar for breakfast and dinner cared. often got order wrong. (-) the bar at the pool closed, we went to the pool but no one even bother to ask if we would like

breakfast - which is simply described as eggs, toast and coffee - was amazing and needs to be sold

breakfast average but pricy

hacienda hotel is a destination in its own right; there are several pools, an artificial cenote, mayan village, and extensive grounds to explore

in the morning we did not paid attention to continental or american breakfast we ordered 4 omelette and come a bill of 1795$mxn such is almost 89 euros for 4 omelette

is a noisy kitchen extractor fan above the old house affecting the breakast terrace and (smaller) pool area

pool area is so relaxing and beautiful, big enough for several groups and we enjoyed food and drink

nice pool

marvelous swimming-pool

in 4 weeks in mexico + really good coffee + home made delicious marmelade big nice clean swimming pool beautiful garden + fish + nice cat to cuddle best accommodation we had in our whole mexico

breakfast was great, setting was wonderful

good breakfast

awesome breakfast - best omelette we had in 4 weeks in mexico + really good coffee + home made delicious

ona and jr are very hospitable and helped us with taxi, laundry and diner - and we had some good chats and had a good tour around the garden and learned a

the pool and surroundings were lovely

swimming pool and food, but it could be more generous.

comfortable bed, great location, great bar and friendly staff.

access to the pool was right out our bedroom door

welcoming bar with great prices

the breakfast should include more fruit and mexican style sweet breads.

the bar drinks were not good at all, breakfast very basic

the breakfast is a continental one. i will expect more mexican food!

no laundry/iron service

the pool in the centre court yard was great

the bathroom is too small, i felt the room was too simple. and the breakfast was too simple too.

breakfast is just corn flakes, milk, coffee and tea, bread and butter

decent breakfast (but do not expect too

breakfast

good rooms just out of the citycentre with a nice pool. basic but good breakfast.

we loved the pool and sun deck area

the pool looked good but we didn't have time to try it out

the reception area and common areas, as well as the pool and patio area were well-maintained and clean

the bed is not comfortable and the swimming pool is dirty so you can not swim in it

also be aware the pool area doesn't get much sun

pool,rooms like on pictures,big rooms,friendly staff

the garden pool area very wrll maintained kitchen staff waitersvery friendly and helpful

beautiful swimming pool and comfortable lounger

too much mosqitos around the pool

nice pool, nice room

located, the atmosphere around the pool area was phenomenal for a couple in love

clean, quiet ,attractive pool/lobby

the location was central, they have swimming pool and the staff are friendly and helpful.

liked that a pool was available especially for the children.

good wifi, nice pool, big rooms, good shower and good location.

the kids enjoyed the pool and the adults enjoyed the lounging area

i love the breakfast; it wasn't continental breakfast like most of the other hotels which made a big

parking on site is very handy in merida

excellent service and most lovely groound. definitely allow time for breakfast in the garden

there is a bar but no restaurant, however there are many excellent restaurants nearby

amenities like pool and parking.

pool, mattresses, bathroom, rooftop for smoking, fridge for guests, good value, parking

self parking lot

staff so friendly and helpful. good tv and beds comfy. centrally located. nice pool.

could be better, wifi had very poor connectivity

pressive green/blue ribbon art installation in the middle of the hotel )and nice pool/back patio with a peek-a-boo view of the cathedral

chose this hotel partly because of the swimming pool and only used it once as it didn t seem very clean or well managed, which is surprising

breakfast was great

the pool is small but delightful after a hot day enjoying the town

and staff were exceptional, as well as the backyard pool and restaurant area for breakfast, evenings drinks and working

bar not available in the evening

we enjoyed the pool and the proximity to the town square

great location, friendly staff, nice pool.

the roof pool was amazing for the kids to release some steam

there is very little to dislike but a small bar for guests would be a good addition.

the staff were extremely nice and friendly, could converse in english and the hotel had a nice laundry

we even got our laundry done which was a treat

breakfast was also fantastic and staff was very attentive and nice to us

the breakfast was delightful and the staff was extremely helpful in contacting and arranging for a tour

the installations, the swimming pool. the location,

the hospitality and pool

we chose it for the parking, which is a block away

breakfast portions are generous and they are delicious

breakfast packs and towel pack for going on tour early the next morning (complimentary)

needed was done in a moment, room was nice and really clean, pool after hot day was refreshing, bar and restaurant perfect

was a wonderful stay, everything we needed was done in a moment, room was nice and really clean, pool after hot day was refreshing, bar and restaurant perfect

location, attentive staff, delicious breakfast, beautiful accommodations and the proprietor is present and gracious

the wifi didn't work very well - it would work off and on and was very, very slow for me

pool is great for kids as there is a shallow side with dividing wall

room was clean, spacious, and very comfortable, the pool was simply lovely, the bar and bar maid was

on the weekend they let locals pay to bring their kids to swim

staff brilliant, beds super comfy, pool fab, spotlessly clean

location, breakfast, staff.

beautiful and great swimming pool

beautiful and very friendly, excellent pool.

- great breakfast - lovely staff - room was great

laundry sent out came back with a strong unwanted smell.

could do with a swimming pool

the beautiful swimming pool shown in the photos belongs to the neighbouring “sister” hotel but is available without

wonderful staff. really good breakfast.

would be great if the bar/restaurant area near the pool is finished

breakfast is more than good, they also serve nutella

there is a decent lobby where a few clients would sit down and enjoy the wifi and air conditioning

the pool area needed more sun loungers. there was only 3 which were occupied by one family

parking wasn t very accesible

the pool was very nice

the pool was clean

the bar staff were excellent and should be promoted to improve hotel customer service

old colonial style building, with two lovely tree-filled patios and a pool

lovely pool

the pool area is quiet and comfortable

hotel was clean and comfortable with a nice pool and common areas

t comfortable sofa on landing with a decent signal)

location helpful staffs strong, fast, and stable wifi nice internal common seating

wifi service was a little spotty at times

no wifi in room

wifi was not stable at all

the location is very central with good parking.

very clean, bed comfortable, delicious breakfast

the breakfast is very expensive

parking is in a closed gate, so you have to ask smbd every time when you need access to your car

good location, clean, wifi, nice pool

friendly staff beautiful hotel our room was great located right in the city center private parking in a

the pool was great to cool down and they had free parking next to the hotel

the wifi in my room 108 was not all that good. other than that it was great.

wifi was also hit and miss

super comfy beds, as well as pool and gym (in case needed) great deal (+)were made up every day, very clean, great location, staff were so friendly and helpful, lovely pool area and breakfast buffet was great (139 pesos, 75 for (-)pool could have been slightly cleaner but the kids didnt mind (+) the pool is really nice too (+)nice pool. good parking. (+) the pool was great to cool down and they had free parking next to the hotel (+)great staff excellent location loved the pool (+)the price to amenities x location ratio! hot water, pool, staff... (+)the service from staff was exceptional. the pool was an added bonus to our stay. (+) beautiful swimming-pool (-)it may get a little bit noisy in the rooms around the pool. (+)lovely rooms and good staff and pool

beds and linens; cleaning staff; amenities; pool area; and amazing location

best part of our stay was the service of the young man in the breakfast area

super safe and clean and breakfast all six mornings was varied and exceptional

the whole breakfast was great

breakfast was very good as well as the pool which is properly mantained

swimming pool, location, character

far fr plaza grande and round the corner fr mercado with very good local food options, swimming pool, lovely inner courtyard with huge trees, value for

great garden for kids and nice pool

spacious room, hot water, great location, pleasant staff at the reception, swimming pool, i have stayed here couple of time and will stay

size of rooms pool staff cleanness of hotel

it does look a bit old and needs some maintenance. the laundry service is overpriced.

everything was good, loved the location, pool area and very comfortable beds

gym did not have air con, it was on the wall but not functioning

touristic locations in the downtown, and easy to transit to any other newer attractions, and good gym

i was on the first level facing the pool

the pool was not functional, full of moldy water

the pool was not open

the pool was the only thing that kind of look like the pictures

advertise the pool as part of the service and that was the main reason we chose the hotel but it was closed

pool not clear, bathroom so old, shower curtain so old and dirty

went out while i was there but i used the outside stairs at pool end; out of their control i’d

every penny of 49 australian bucks ($us35); a proper hotel with a great back garden and swimming pool which is a nice respite from the city; super nice rooms - big with desk, a place to put

garden with the swimming pool is incredibly charming

open the pool at 10

area of the hotel is very nice, pool was perfect

they use a local laundry service that returns your clothes same day at a great price

clean and nice and ventilated interior patio. sorry we didn’t have time to use the pool.

is great for people looking for a nice place to rest but so much to hang out since there is no pool or bar

the pool is small but was perfect for me

pool was too far off site. downstairsrooms no windows and rather noisy.

if i had to mention something it was the pool service could have been quicker

sure to get the almond croissant), at night we had some cocktails at the bar which were also very very good

rosie helped us book tastings, tours and restaurants ahead of arriving and alejandro at the bar was super informative about mezcal and tequila and made delicious cocktails

our room was upstairs so we had a jacuzzi, i understand other rooms have a private pool

all, the main reason i reserved the master suite is because of the large bath tub and the plunge pool

even my kids complained that it was not enough with 3 quesadillas or pancakes not to mention my husband ;)

pool area was well maintained

staff helpful with laundry

clean lovely helpful staff great location good breakfast great value for the

in reception they speak english perfect. and parking place is very safe.

the refreshing pool was a welcome retreat after a day of exploring, and the easy parking made coming and going a

is excellent, the rooms are comfortable, and we loved all (colorful) details in the restaurant, pool area and rooms

clean, active kitchen and bar considering it’s a boutique hotel, friendly welcome with delicious drink, spacious room with

a complimentary drink and canapé early every evening brings everyone together in the bar

they helped us out with an electricity socket adapter; the rooms were spacious and clean; the pool was lovely; we especially enjoyed the social