the resort is beautiful, the location is fantastic and we really loved the kayaks, beach, pools, hot tubs, kids club, rooms, balcony with hammock, restaurants and the great services of the

poor room service

no wifi

wifi charges are insane

breakfast was great

the pool is really nice and has good service and a swim up bar, but the water is just too warm for july

and service the outdoor amenities are exactly what you want from a luxury mexican resort: the pool: vibrant, well-maintained, and great for lounging

the family area, for families there are multiple options throughout the day to have fun with the kids

the kids camp was awesome and the water slides and pools

there are only three pools: one adults-only, one family pool, and one for kids, but all are quite small and often felt

beautiful beach and pools

food, atmosphere, size and the spa were amazing!

the beach was perfect with enough lounge chairs and the pools were fun as well

our room and how close the beach was from the pool.

pools were cleaned throughout the day, and the beach was beautiful

my only major complaint is that for breakfast at the marketplace kitchen, men need to wear a shirt with sleeves

all rooms have a jacuzzi, which was great to give the kids a bath in or just to hang out in with a room-delivery bottle of champagne

all rooms have a jacuzzi, which was great to give the kids a bath in or just to hang out in with a room-delivery bottle of champagne

golf course is

spa is great too, although it's a separate cost

the loungers are comfortable, just make sure you grab an early breakfast as they get claimed quickly speaking of relaxation, the cocktails at the hotel bar were

they gave us early check-in and late check out

breakfast both room service and buffet were amazing! breakfast by the pool was also amazing!!

breakfast was my favorite

great buffet and pool.

foods were repetitive esp the breakfast

i am very fussy, but my kids were happy, and we met new friends

there are alot of activities for kids and the pool staff were so interactive the the kids and adults

friendly helpful and great with kids

maris at most), spacious and versatile rooms, and very pleasant hotel territory with vast pool area and cabanas

room service took very long time, sometimes in excess of an hour

breakfast was great at world cafe

the landscaping and pool srea

ned by the same company) and take advantage of

was disappointing, required golf cart taxi to and from restaurants, dood was bland

room service is superb

spa has great clean facilities, well equipped gym

the pool bar closed at 5

was the spa worth it

we also did breakfast in the water and dinner on the beach

view was in the garden swimming pool, there was a small kids

the resort is large, and the gym is too small for all the guests

gym is great facility and equipments beach is wide and long , service at the beach is very slow,

you just left a tip at the end which was polled and shared between all the staff as i felt the bar staff were quite ride if you didn’t tip

one breakfast place open which create a chaos in the morning because hotel it's big

the pools were great

rooms are big enough, excellent breakfast

breakfast and lunch options were nothing more then okay

clean, good service, nice staff, comfortable room , amazing room service.

it was fine for kids (chicken nuggets, french fries, etc

was clean, had a great gym ud83cudfcb facility, no complaints on the food from anyone in the family

facilities were amazing as well as the family selection staff, including joca and ami of the kids club and the concierges jennifer and josue

facilities were amazing as well as the family selection staff, including joca and ami of the kids club and the concierges jennifer and josue

wifi was down for a while and the tap did not work so had to use the shower!

safe parking onsite

clean, private patio area, free parking

great location just opposite ferry terminal to isla mujers. good airconditioning. fast wifi

wifi worked sometimes

the adult pool on rooftop need more of an adult feel like the music was more instrumental the regular pool

great breakfast, lunch and dining options

i wish the restaurants were opened later. the room service food was below average.

also, 2 hours for room service is a little long to weight

the gym was excellent and has a great view while you worked out

clean room. clean pool, clean hotel. comfy bed

the pool was also great

wifi seemed to work only in the main areas, not at the pool or rooms

i liked everything, the pool was under cleaning but that was mentioned before checking in.

manager was affable and helpful, kitchen staff were kind and helpful, good location and pool

the breakfast is simple with limited option and or variety if you are staying for a long period

only downside, which isn't necessarily bad but worth noting, is that there is no room service available

no coins for laundry in the evening

laundry service was a single set of coin operated washer/dryer which was shared amongst all guests

the breakfast buffet is world-class

we used the spa and the gym

great restaurants, great pool area, wonderful beach area, great room service

room was next to a school and the kids were loud in the mornings

our kids 22 & 23 we all had a wonderful holiday

loved our stay, particularly the balcony with a hot tub and the beach area, but the spa and pool were also excellent

honest staff big rooms great parking

breakfast sometimes a little slow on delivery and cold depending on server

secure building and parking

breakfast wasn't included so we had to pay extra

the hotel has a decent swimming pool and air conditioning. breakfast was good.

gym didn't provide spray bottles & paper towels to wipe off gym equipment

loads of amenitites like a pool and a well equipped gym

beautiful room, beautiful pool, breakfast was delicious

master suite was very spacious, water temperature and pressure were good, and much better than other places we stayed in

i had one of the most amazing massages ever at their other property's spa and i will return again the next time we are in isla

the meals at breakfast were deliscious and memorable in their presenation and flavors

the free breakfast was a full menu and absolutely delicious

excellent location, best beach on the island and cool chill out bar next door.

all in all, it was an ideal choice for our family (including two young kids) and high on our list of places to return to

and helpful, rooms were giant and super comfortable, pool and jacuzzi were perfect, the included breakfast at oceanvs was amazing

rooms are big, clean and beautifully decorated, charming swimming pool and beautiful gardens

( lots of kids ) also, i don't know if all of the rooms have the option of an

amazing staff, clean rooms, easy access to beach. awesome pool.

great pool with lots of sun loungers

location, friends staff, clean room, water available for guests, fridge in room, great pool

location, the courtyard and the pool

the pool, beach and ocean view were great.

both pool areas are enclosed by the buildings and at night the guests of the hostel played terribly loud

comfortable beds and a late check out was nice

we asked the staff in advance to let us either have a late check out or the opportunity to take a shower and were refused

gym was a bit small, the noise of the ferries was unbearable we almost couldn’t sleep

we were able to get beach/pool towels daily

the beach in front of the hotel is too strong and rocky to swim in, but my kids still really enjoyed playing at the edge of the water and in the amazing sand

parking space

wifi could have been better

the parking was easy, the location unmatchable! clean and secure.

is only serviced every other day, screaming kids in the room next door with very thin walls, room felt a bit

kids team was very nice

there isn’t a lot available for kids and the pool is small

the gym had enough in it to get a quick workout in

the staff were all so nice, the breakfast, lunch and dinner was so generous and amazing

the spa mia is a must

without a doubt, we had to enjoy the rooftop plunge pool and deck area

he mentioned we'd have continental breakfast served in our rooms the next morning

super clean rooms, amazing bed and breakfast is in room service with a great view to the sea

the rooms are gorgeous, and the rooftop pool and lounge area is perfect with a beautiful view of the ocean

very cozy and great staff, awesome rooftop to chill by the pool with ocean view:)

reception ever and they lost my laundry suddenly(saying it was not there ):what is in it for the client(nothing) and they talked

the breakfast was amazing - our kids wanted to stay longer

2nd floor, building has elevators serving that floor, which is very convenient for family with kids and elderly people

the gym was empty so it was easy to use the weights

was helpful, pool was amazing, breakfast tasty and plentiful, rooms spacious and clean

best buffet breakfast

super luxurious amazing service and the spa experience was waw

more options for lunch and breakfast

pool drink service could have been better but the crew looked stretched thin

everything but needs longer open pool hours no kids adult only all inclusive

apart from the resturant staff in the open bar which is different to the hotel was quite rude

room very clean rooftop restaurant with pool and gym big bathroom big beds big underground parking

this hotel was able to offer that, as well as helpful staff, lovely room and a huge breakfast to enjoy the next day

) low water pressure and only warm

wasn't open during 'opening hours', the restaurant wasn't available during the evenings, only the room service

the beach is within walking distance, there’s 5 pools , one lazy river and an indoor hydro therapy pool

close to everything and clean . fun pool activities. lazy river

) and the swimming pool and grounds were gorgeous

extra for our daughter, not even her age was asked, when the website of the hotel mentions that kids can stay for free in the room and while we asked via whatsapp before booking confirmation

clean hotel located in a quiet area with friendly staff and the breakfast was simple

pool is lovely and good breakfast

the best part was restaurant-style breakfast, we got chilaquiles and they were yummy

staff and pool area

is a very good hotel for people they like to sing karaoke until 2 in the morning or listen to a bar singer until 3 in the morning

that they promoted, but at the end we didn’t get them, they said we arrived too late and their bar was closed, even though we arrived exactly when we told we would (around 22:40)

love having the pool for my son

nice rooftop terrace and pool area

it was super clean and good air conditioner. gym is really nice and clean

room service is poor. they don't answer phones and they got the order wrong.

i was wondering why no bottle service for room service

drinks at the pool couldn t be charged to your room

breakfast, cleanliness. value

lovely pool, super helpful staff. a range of treatments available.

staff, reception, breakfast, pool and parking

for spa were a bit steep

pool was nice

of amenities (available swimming pool, wellness and spa classes, comfortable air-conditioned room, nice and helpful staff

they did not even have a bar of soap inthe room and their towels were stained

excellent location for the bus. kids pool was great, courtyard was nice

i loved the location. loved the free parking and loved that they had a restaurant.

ery day your walking to reception multiple times because the card doesn t work), kids pool is in poor condition and never cleaned

is terrible (every day your walking to reception multiple times because the card doesn’t work), kids pool is in poor condition and never cleaned

breakfast was poor, black tea and filter coffee was not available.

has a romantic terraza and game room, cute little swimming pool, decent breakfast, decent coffee avaliable at all times

breakfast is standard

nice little pool to cool off in and a small gym

breakfast offering could be expanded

i had the best room overlooking the pool, there’s various restaurants you can enjoy

good bar with nice drinks

the staff is very kind, the beds are clean, there is a pool where you can swim and a kitchen to cook

common section with the pool, the bar excellent location makes everyone to enjoy together and make friends

amazing hostel, beautiful with small pool and very good wifi

breakfast buffet was ok

lastly, we just wanted to call out alejandro at the beach bar who was absolutely incredible during our stay

only thing that could perhaps improve is the quality of food at the snack bar - in comparison to the amazing restaurant, it was average

staff, nice rooms and pool area was very well laid out food was excellent and service was as

it would have been nice to have more activities to join and maybe a little livelier around pool.

the location and staff were very friendly and rooms were very clean. pool was awesome .

buffet breakfast nice staff, they helped us book some activities comfortable and clean rooms they have

daily housekeeping, laundry service if needed

breakfast was great. pool is good enough. a small gym inside.

t well maintained), lacking basic amenities