liked the modern facilities, not crowded, cleanliness, not restricted amount of towels at the pool, tasty food, and very attentive staff

the kids club is also great with a lot of activities for the kids

also the breakfast buffet was really good

multiple options of food for breakfast, snacks, lunch and dinner

there were a few hiccups during check-in and check-out the biggest issue, however, was with the spa

fantastic food in all the restaurants. great swimming pools for adults and kids.

definitely consider this property again and bring the kids

poor room service

of entertainment or anything to do in the evenings no bars open after 11pm including sports bar and nothing close to hotel also limited food options

wifi charges are insane

beautiful beach and pools

food, atmosphere, size and the spa were amazing!

the beach was perfect with enough lounge chairs and the pools were fun as well

our room and how close the beach was from the pool.

pools were cleaned throughout the day, and the beach was beautiful

my only major complaint is that for breakfast at the marketplace kitchen, men need to wear a shirt with sleeves

all rooms have a jacuzzi, which was great to give the kids a bath in or just to hang out in with a room-delivery bottle of champagne

all rooms have a jacuzzi, which was great to give the kids a bath in or just to hang out in with a room-delivery bottle of champagne

golf course is

spa is great too, although it's a separate cost

the loungers are comfortable, just make sure you grab an early breakfast as they get claimed quickly speaking of relaxation, the cocktails at the hotel bar were

they gave us early check-in and late check out

breakfast both room service and buffet were amazing! breakfast by the pool was also amazing!!

the breakfast was good. i was glad to see that there was a variety of different foods offered.

no food near pool .you have to be seated at pool restaurant

breakfast options were good. probably best meal of the day.

room service took more than one hour to deliver

room service took 90 minutes

the room we got was the junior swim out pool and whilst i loved the privacy of our own pool the worst part were the mosquitos

the room service staff always knocked on the door to get a tip even though we had the do not disturb

swim out room, amazing facilities, overall good food,comfy bed, love the room service

sometimes a bar or restaurant would not even have one of the top shelf liquors asked for

the prefer to serve the no name bar rail unless otherwise specified

the service, the beach, the staff, the pool, the roof top bar, etc

was great with the exception of the adult pool side food excluding the nachos

swim up adults only resort room was six feet away from a kids pool

we also did breakfast in the water and dinner on the beach

when walking to the palladium side there are so many golf carts you can barely walk a few feet without having to pull in or let them pass

3 kids (5, 7 and 10) were entertained the entire time

the kitty olympics at the water park where my daughters favorite thing along with the incredible nighttime shows

i really appreciated the service of guadalupe at the pool bar and reyna in the restaurant

this is a great place to visit with family, as the resort boasts 3 pools and a water park

the morning activities at the pool are fun for adults and kids and very creative

you just left a tip at the end which was polled and shared between all the staff as i felt the bar staff were quite ride if you didn’t tip

one breakfast place open which create a chaos in the morning because hotel it's big

the pools were great

rooms are big enough, excellent breakfast

breakfast and lunch options were nothing more then okay

clean, good service, nice staff, comfortable room , amazing room service.

it was fine for kids (chicken nuggets, french fries, etc

was clean, had a great gym ud83cudfcb facility, no complaints on the food from anyone in the family

facilities were amazing as well as the family selection staff, including joca and ami of the kids club and the concierges jennifer and josue

facilities were amazing as well as the family selection staff, including joca and ami of the kids club and the concierges jennifer and josue

wifi was down for a while and the tap did not work so had to use the shower!

safe parking onsite

clean, private patio area, free parking

great location just opposite ferry terminal to isla mujers. good airconditioning. fast wifi

wifi worked sometimes

beautiful beach and pool area. very attentive staff. all inclusive food choices were great!

breakfast is the best

room was opposite the elementary school and unfortunately we were woken up by lots of music and kids activities around 7:30/8am during the week

more variety in room service food

however, when we brought it up to management they had the kids moved far from us so we wouldn t be bothered

gym didn't provide spray bottles & paper towels to wipe off gym equipment

loads of amenitites like a pool and a well equipped gym

breakfast was included by going next door to the spa but it was not clear what was actually included - we had to pay for some things

access to the pool and sun chairs on the beach was a

there are many delicious choices for breakfast and being able to grab a beach bed on playa norte without issue is extraordinary

people complain about breakfast in reviews, but honestly, it was fine - it does take some time, as you order from the

with your room comes access to an exclusive pool at oceanvs club steps away from your room only for guests of this hotel and it is great

perfect location, step to the beach and a green oasis by the pool.

we had the poolside suite for our family of 4 (2 young adults)

location basically on the beach, breakfast with sea view

location, the free breakfast, and they had a pool and jacuzzi

arrived to a double bed when we booked 2 doubles for us and the kids

the pool, beach and ocean view were great.

location, friends staff, clean room, water available for guests, fridge in room, great pool

great pool with lots of sun loungers

loved the beautiful garden with the pool and the cleanliness of the property

can’t wait for the pool and hot tub

pool.. stores

bar open longer, and ability to charge to room

wifi in our room was a bit spotty, but we didn't even expect wifi in our room, so i wouldn't even

there is a bar outside by the pool but it's rarely open

breakfast served too late. wifi poor.

we were able to get beach/pool towels daily

music from the bar behind the hotel but took earplugs and used app on my phone to mitigate it

both pool areas are enclosed by the buildings and at night the guests of the hostel played terribly loud

sundays they don't do breakfast, so we opted for an a la carte breakfast at the marina bartolome opposite of the hotel

good location, hotels has a mini gym, little supermarket, sportsbar, pool and offers

kids team was very nice

the fresh omelet station at breakfast was excellent

is amazing, the hotel is the best on the island as far as location, as well as the famous king pool that is located on their property

buffet, (breakfast, lunch and dinner) was good

they loved the pool, and the beach areas were awesome

there were no robs, and only 3 towels (2 big and 1 small) were given for 2 adults

rooftop has beautiful views, breakfast every morning was delicious and fresh

great breakfast and really

super clean rooms, amazing bed and breakfast is in room service with a great view to the sea

the rooms are gorgeous, and the rooftop pool and lounge area is perfect with a beautiful view of the ocean

breakfast was good

it s was good .. but just one breakfast spot gets kinda boring, we understand thou ...

nice views from the balcony, very chilled pool area, good variety of tasty food during both breakfast and dinner

also the spa is a bit pricey

the waterpark for kids opens late and the kids club only has limited slots per day to visit if you have a kid under

the internet in our room also did not work, we needed to go to the pool or lobby to be able to use the wifi

the place was very clean and the pool too

great and clean hotel with a pool and hot tub - just across the road there's a great street food

the pool was also great

i liked everything, the pool was under cleaning but that was mentioned before checking in.

the spa experience was top notch

there is a bar where one can get drinks

demand for a seat at the beach is quite high and i feel they could add more seating space at the beachfront

some restaurants were better than others and the room service menu was ok at best

best buffet breakfast

the staff was so helpful, beds we comfortable, air conditioning was wonderful, and the breakfast was great

laundry service was a single set of coin operated washer/dryer which was shared amongst all guests

it resulted in i can not use the washer and dryer and i have to go outside to find a laundry mart

just that they need more washing machines. i had to queue but did my laundry in the end.

the breakfast is simple with limited option and or variety if you are staying for a long period

the beach is within walking distance, there’s 5 pools , one lazy river and an indoor hydro therapy pool

close to everything and clean . fun pool activities. lazy river

secure building and parking

location,away from main road so nice and quiet at night,nice pool to sit by,decent size room and bathroom with good hot water pressure,good wifi,comfy bed

breakfast wasn't included so we had to pay extra

wasn't included)

honest staff big rooms great parking

lastly, we just wanted to call out alejandro at the beach bar who was absolutely incredible during our stay

staff, nice rooms and pool area was very well laid out food was excellent and service was as

it would have been nice to have more activities to join and maybe a little livelier around pool.

only thing that could perhaps improve is the quality of food at the snack bar - in comparison to the amazing restaurant, it was average

breakfast buffet was ok

the pool area was my 1-year-old's favorite part--very clean and full of families and kids

the breakfast was amazing - our kids wanted to stay longer

clean, nice pool, tasty mexican breakfast, comfortable beds, free shuttle bus to the beach and back, nice

kids loved the breakfast buffet

i reallly liked useing the clean pool and exercise gym

no room service for breakfast

are able to have a late check out and extend the check out time

room very clean rooftop restaurant with pool and gym big bathroom big beds big underground parking

breakfast starts at 7am, but at 7 nothing was ready

rooftop pool and bar is lovely,great value drinks

wifi and air condition worked well

the kids really enjoyed the pool and being so close to shops

had to call room service to get water and sometimes that took a while but other than that the hotel was amazing

breakfast was excellent

also the breakfast here is top notch

the kids reported slow wi-fi at times

the hotel pool area is gorgeous and has the nicest bathroom i’ve seen next to it

extra for our daughter, not even her age was asked, when the website of the hotel mentions that kids can stay for free in the room and while we asked via whatsapp before booking confirmation

good breakfasts beautiful courtyard and pool

) and the swimming pool and grounds were gorgeous

is a bar on the roof, but it wasn't working :/ probably because covid situation, but we expected that it

no slippers and basic oral hygiene provided, no mini bar neither but they do have a restaurant that serves good food til 10pm

that they promoted, but at the end we didn’t get them, they said we arrived too late and their bar was closed, even though we arrived exactly when we told we would (around 22:40)

love having the pool for my son

close to town, quite and nice rooftop pool. good air conditioning and nice breakfast.

the property is designed beautifully with a tranquil outdoor pool area, gorgeous rooftop and spacious rooms

for spa were a bit steep

hotel, it’s gardens and pool were wonderful and relaxing

is a little calm oasis, tucked away from the street with a small pool and cafe which we particularly liked

of amenities (available swimming pool, wellness and spa classes, comfortable air-conditioned room, nice and helpful staff

during my stay, the main pool had no water, and the kids pool was also not operational

free wifi. nice garden. pool, but did not use.

during my stay, the main pool had no water, and the kids’ pool was also not operational

didn t have wifi in our room, so we have to go out to get internet - that was so irritating and a lot of

there was a very nice and helpful gentleman that helped with luggage and parking.

nice little pool to cool off in and a small gym

the breakfast included was as simple as can be, and quite depleted even a full hour before closing

good breakfast. very helpful staff. easy location. new and clean rooms.

basic breakfast but it did the job

there was also a small pool inside the building, and mini recreation room with pocket ball

place, great atmosphere; staff is very friendly and helpfull; the bar is quite nice; breakfast and dinner are very good (u also get dinner at the hostel); perfect

pool, hammocks, nice seating area outdoors

the staff is very kind, the beds are clean, there is a pool where you can swim and a kitchen to cook

good bar with nice drinks

wish bar food was open earlier