property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby and

my favorite part was the pool, the gardens and the view

wifi

wifi worked well

com we got early check in but had a problem with the room with no wifi in or outside as had with sister hotel so by time sorted we lost the gain of early check in

the restaurant and room service

great staff. good size rooms. lovely garden and free ample parking.

i used the pool only once -- it didn't feel 100% clean, but maybe that was just me

free and secure parking available

there is ample parking onsite

the setting is pretty and the public park adjacent is nice but a public pool is not part of the hotel

the hotel is simple, but the place has everything you need (including a parking space) and it looks like the facilities are new

beautiful hotel and grounds, relaxing rooftop pool area

the pool area has great views of the pyramid and you can see the volcano

rooftop pool nice as well

the rooftop pool with the view on the cholula pyramid is unmatched

pool is small, it is only for staying a little bit

big room, easy fairly secure parking

having safe parking was a plus

very romantic except for the blaring music from the bar on the rooftop

but it was a b&b without the second 'b': no breakfast, no restaurant, no room service or bar (after 10), no tea-making or mini-bar facilities in room, no ac

staff was excellent, location great, roof top bar had the best view and margaritas ever

noisy bar opposite

the bar upstairs is very loud and you can't have a good sleep, i barley slept.

pretty room a/c and heating work well and easy to use great staff good breakfast there's a pretty pool, but it's not big

amazing spa - try the massages, worth it

i like the pool

you are searching for a large swimming pool or sunbathing you will be disappointed because the pool is quite small and not very exposed to

parking was a little cumbersome with the valet waiting times and the parking lot being outside of

great location, big rooms, secure parking, good beds

the location is very convenient, including free parking for hotel guests

it s well located, just a short walk to both the city center and the pyramids, and also offers parking

hotel is very nice, well located to the sights. has a good secure parking lot.

parking area is very narrow, no well signaled and difficult to move

the breakfast and the service was great too

the breakfast could have been improved by more variety.

very nice historic building, early check in possible, spacious room

we really enjoyed the simple, but delicious breakfast set for us each morning

breakfast was ok

the pool needs a lot of maintenance, specially after kids

outside of breakfast, food at the restaurant is so

kids enjoyed the pool

breakfast ok. location was excellent

spa services were excellent and affordable

the parking lot is small

parking is a few blocks away

safe & secure parking is attached to the hacienda

large spacious rooms, high ceilings, parking available

breakfast

i like the breakfast a-lot

breakfast can imporove

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

clean rooms, nice service, comfortable bed, good breakfast.

place, giant room, coffee maker in room, nice soap, big bed and wonderful linens, yummy breakfast (be careful with the (-) we had a full breakfast the first morning the second morning we were told that the (+)the location, the staff, the breakfast, the jacuzzi! (-)arrived on a thursday and we were told breakfast is served from 8:00 11:00, so for saturday we booked our tour for 9:30am to have (+) nice rooms, garden, breakfast, location and service (-)breakfast only included items listed on the menu, which was mainly omelette-based (-)breakfast to late (*)booked a room and paid for 4 people with breakfast included but they would only include 2

they even flund toys for my small kids to play by the pool

we asked for pool towels

pool was having a technical issue, they forgot to clean the bin in the room, the shower head

beautiful garden, pool, waterfall and

they have a small but very complete fitness room

the stay included breakfast (though it wasn't mentioned in the reservation)

the location is superb, all facilities super clean and love the rooftop pool

i liked the gym facilities and room service

food was cold when we ordered room service and almost all breakfast food was cold at the buffet

there s no shadow in the pool

excelente staff and customer care. the breakfast has a lot of variety and delicios.

room service was excellent. the layout of the room was amazing.

the pool was extremely dirty location not too good. can't walk anywhere

nice areas around, barroco museum walking distane, golf court in front of the hotel nice view.

pool was not cleaned, breakfast could be better with natural juices and fresh fruit, rather than

i requested to change rooms and i got a nice view to the pool and partial golf court

i requested to change rooms and i got a nice view to the pool and partial golf court

clean room and very comfy bed. room service is quick and restruant was amazing

room service is nice and tasty

the front desk is quite helpful and so is the room service

room service was amazing and exceptional customer service from check in to check out.

the food room service was delicious and prompt

i loved that the gym is open and perfectly ready for anticovid measures

my kids enjoyed the couch and side tables of the room to play at

there was access to the gym facilities and the pool facilities

great pool area & restaurant, really comfortable bed, close to shopping and restaurants

the smell of the elevator. the room was very hot and the pool didn't look well.

location ans the pool

the parking is quite messy. the swimming pool wasn t clean. the place is old.

no swimming pool, dining room or lounge

-accommodated me on my early check in

location, price, very warm pool with small pool for children

location, cleanliness, free private parking and room's size.

very nice indoor pool and jacuzzi

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

room service food mediocre

gym wasn t available during my stay. rooms on the top level are pretty noisy.

of the worst room service that i ever met in my life or the two time chicken soup came completely cold

great hotel, staff very friendly and supportive. great restaurant and breakfast was excellent.

rooftop bar with a nice

was a heated pool and decent gym

in general everything was very good. even the breakfast was worth the stay.

the location was convenient and the breakfast options were good too.

pool, gym, parking lot

nice room. breakfast was fine. amazing view from the room!

however, when i left the building to go get one, my partner and i realized the valet parking guy and front desk lady were serving the group at the entrance, constantly entering to the

but there was no room service

ordered some room service, it was a bit expensive compared to food in puebla and not very good

parking logistic , entrance is too crowded at some hours.

secure parking and dog friendly

in staff at reception were nice, but not the security and or parking attendants we then had to wait over 5 mins till someone turned up to open car park barrier

breakfast was really great

wifi password given was not correct / not working

there is a parking in the hotel where you can park you car by yourself

car parking is not available with lights.

good breakfast for the price...

mexican breakfast , coffee and tea avaliable all day fresh and clean location is near estrella de puebla-

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they even have a toaster and

breakfast

very good continental breakfast, within close walking distance of several restaurants and a grocery store

great hotel - nice room / good breakfast / secure underground parking.

dishes in the breakfast were lacking flavour, like just a liiiittle salt could have done wonders, but around 75%

the location, breakfast, staff

efficient, professional staff - from arrival, to leaving, including breakfast and the pool

great hotel - nice room / good breakfast / secure underground parking.

only thing that wasn't as i expected is there is no clear vegetarian menu during breakfast

the breakfast food was not so good

breakfast buffet style was great. always warm

breakfast could be better

breakfast was so bad

we enjoyed the breakfast and canapés in club access

to leave early for a long drive from puebla to villahermosa, and they kindly prepared a delicious breakfast to-go for both of us

we also enjoyed the pool area and several of the restaurants

great breakfast, nice heated pool, comfy bed, located right beside a bus station that allowed us to easily take a day trip to

restaurant was full in the breakfast time we had to wait for a table, but even there the staff was very kind and they found an

the lighting, the quiet, situated close to galerias sordan, and the bathtub temperature of the pool

the gym has great equipment for a hotel gym, david at the bar was excellent

the gym was quite well equipped and had nice views of the mountains

the pool is awesome and the gym is very complete

great valet parking room was comfortable great free wifi internet tv so you can log in your favorite streaming service nice atmosphere in the lobby

security in the parking lot was good and we had no concerns about leaving our vehicle overnight as the parking

everything excellent. good location, great gym, large swimming pool, delicious breakfast.

room service fast and hot food too really good too

front desk the cleaning ladies the breakfast crew were very good and helpful

i like the gym

breakfast buffet had a lot of great options, comfortable and clean beds.

breakfast was absolutely fantastic

breakfast price was a little too expensive

the pool was not clean. the tiles joints were dirty.

facility was excellent, friendly staff and fitness studio

hugo on the bar took excellent care of us

the staff was incredibly gracious about helping us park in a place that we would be able to get out of

nice terace near the pool

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

staff is very friendly, reasonable breakfast

breakfast is too expensive

and were so looking for forward to our stay and visiting the omelette lady in the morning for breakfast

breakfast would have been nice.

i recoment this hotel 100% breakfast included buffet amazing location next to the freeway i love this hotel vip services

parking for my motorcycle

the pool area was not clean and overcrowded

great facilities that include a nice gym, pool, spa, restaurant, and more

the pool had longer hours so i could site see during the day and swim at night/early morning

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

free coffee and espresso 24 hours, and there is a breakfast cafeteria, but i didn't have the time to stay for breakfast

breakfast staff was very helpful and cheerful

maybe need to have a variety of breakfast

the breakfast choices were very few and there could have been more

it was a good clean room. they had free laundry service.!

let us do an early check in with no trouble at all, room was clean, comfy, everything felt new

the parking is in front

beds are comfortable, there is a pool and kids area

parking is inside the facility and you can only access to it with the room key so it's pretty safe

parking seems insufficient

my older son loves the small gym and i appreciate the spacious laundry room

the room was great, with a kitchen and very clean and spacious.

for 65 usd we got a fabulous suit with kitchen, king size bed, living room and big balcony dinner and breakfast was included and the staff

2 burner electric stovetops, full size dishwashers, dishes, utensils, pots and pans, kitchen towels, dish soap, clean sponges, paper towels-- namely everything a family needs for

kitchen was very well equipped, including with stainless steel cookware

me the breakfast was good enough, the staff very kind and about location is a nice place if you are

space is super clean, the staff were very friendly and the complimentary breakfast was surprisingly better than most hotels

breakfast was real good

easy access from highway. breakfast.

very clean, excellent service, very good breakfast,all the stuff gather you with a big smile’s

hotel was really comfortable clean and friendly staff in the restaurant for breakfast we have an awesome waiter miguel is his name by our second day he know how we like our

breakfast was supposed to stay at seven,we had a tight schedule, and most breakfast items were

great staff, amazing breakfast, nice room

the best hotel breakfast i've ever eaten in mexico

amenities were great, there's a small gym to get a small workout in

on site secure parking is available

good location

can be quite loud. the bedsheets were not completely clean, wifi was very very weak in our room.

if you have netflix account the wifi is slow but good enough to watch movies and series

the wifi is patchy.

buffet breakfast was good value at 150 pesos per

left at 6 am so we never had breakfast ,but we have stayed here a number of times as it is a great location to visit family, the

were not clear about breakfast for kids under 2 years old

the rooms were so small and old the breakfast was so terrible !!!

the staff in the restaurant and valid parking were very nice and efficient