the hotel is simple, but the place has everything you need (including a parking space) and it looks like the facilities are new

very romantic except for the blaring music from the bar on the rooftop

noisy bar opposite

staff was excellent, location great, roof top bar had the best view and margaritas ever

the bar upstairs is very loud and you can't have a good sleep, i barley slept.

but it was a b&b without the second 'b': no breakfast, no restaurant, no room service or bar (after 10), no tea-making or mini-bar facilities in room, no ac

the pool is too small, probably just for decoration

i like the swimming pool and the relaxing of the room.

pretty room a/c and heating work well and easy to use great staff good breakfast there's a pretty pool, but it's not big

the picture of the pool is deceiving . it's maybe 5 feet wide.

the heated pool was enjoyable

the pool was not clean.

staff, cleanliness of the hotel and room, pool and amazing open buffet during the weekend.

com we got early check in but had a problem with the room with no wifi in or outside as had with sister hotel so by time sorted we lost the gain of early check in

during our visit the hotel was very busy, the rooms overlook the pool and restaurant and so it was very noisy with children playing in the pool from first thing in

wifi

the parking lot is small

parking is a few blocks away

safe & secure parking is attached to the hacienda

pool is small, it is only for staying a little bit

we didn t check out the pool, but the breakfast was delicious

the pool open a bit late

rooftop pool nice as well

itself

big room, easy fairly secure parking

having safe parking was a plus

we really enjoyed the simple, but delicious breakfast set for us each morning

the breakfast and the service was great too

good breakfast served from 8am; very modern bathroom with good shower; good wifi; very clean and

very nice historic building, early check in possible, spacious room

breakfast was ok

very central location and lovely breakfast in the morning.

breakfast was yummy

great location. breakfast was quite good, the coffee excellent, and friendly attentive service.

kids enjoyed the pool

breakfast ok. location was excellent

great location, big rooms, secure parking, good beds

the location is very convenient, including free parking for hotel guests

it s well located, just a short walk to both the city center and the pyramids, and also offers parking

hotel is very nice, well located to the sights. has a good secure parking lot.

parking area is very narrow, no well signaled and difficult to move

that the parking space has no roof, and there are few trees around, so the car gets very hot after a few

great staff. good size rooms. lovely garden and free ample parking.

parking was supposedly included but its actually a reasonable 100mx per 24hr

parking and green areas

the swimming pool was lovely with views of the volcanoes. the breakfast was great!

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby and

large spacious rooms, high ceilings, parking available

the room is cold in winter, the private pool is cold.

they even flund toys for my small kids to play by the pool

the pool is not open

place, giant room, coffee maker in room, nice soap, big bed and wonderful linens, yummy breakfast (be careful with the (-) we had a full breakfast the first morning the second morning we were told that the (+)the location, the staff, the breakfast, the jacuzzi! (-)arrived on a thursday and we were told breakfast is served from 8:00 11:00, so for saturday we booked our tour for 9:30am to have (+) nice rooms, garden, breakfast, location and service (-)breakfast only included items listed on the menu, which was mainly omelette-based (-)breakfast to late (*)booked a room and paid for 4 people with breakfast included but they would only include 2

we asked for pool towels

breakfast can imporove

breakfast

clean rooms, nice service, comfortable bed, good breakfast.

i like the breakfast a-lot

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

the stay included breakfast (though it wasn't mentioned in the reservation)

they have a small but very complete fitness room

the location is superb, all facilities super clean and love the rooftop pool

i liked the gym facilities and room service

food was cold when we ordered room service and almost all breakfast food was cold at the buffet

there s no shadow in the pool

excelente staff and customer care. the breakfast has a lot of variety and delicios.

room service was excellent. the layout of the room was amazing.

the pool was extremely dirty location not too good. can't walk anywhere

nice areas around, barroco museum walking distane, golf court in front of the hotel nice view.

pool was not cleaned, breakfast could be better with natural juices and fresh fruit, rather than

i requested to change rooms and i got a nice view to the pool and partial golf court

i requested to change rooms and i got a nice view to the pool and partial golf court

clean room and very comfy bed. room service is quick and restruant was amazing

room service is nice and tasty

the front desk is quite helpful and so is the room service

room service was amazing and exceptional customer service from check in to check out.

the food room service was delicious and prompt

i loved that the gym is open and perfectly ready for anticovid measures

my kids enjoyed the couch and side tables of the room to play at

there was access to the gym facilities and the pool facilities

great pool area & restaurant, really comfortable bed, close to shopping and restaurants

the smell of the elevator. the room was very hot and the pool didn't look well.

location ans the pool

the parking is quite messy. the swimming pool wasn t clean. the place is old.

no swimming pool, dining room or lounge

-accommodated me on my early check in

location, price, very warm pool with small pool for children

location, cleanliness, free private parking and room's size.

very nice indoor pool and jacuzzi

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

there was a fitness room with an amazing view over the city and all in all it was a very pleasant experience

free valet parking is a plus

place was just lovely: the rooms were comfy, the staff was friendly, the parking was safe

secure parking and dog friendly

but there was no room service

rooftop bar with a nice

we were very interested in the bar or the lobby based on the photos and they didn t look anything like the pics on the site

need to open club for breakfast at 7 am

great location ! very good breakfast!

of the worst room service that i ever met in my life or the two time chicken soup came completely cold

breakfast is not perfect but pretty good, both days they had eggs of some kind, yoghurt with fruit,

the breakfast choices were very few and there could have been more

maybe need to have a variety of breakfast

the hot breakfast food had ham or bacon on it

wonderful clean room and great breakfast.

free parking under the hotel

breakfast was included and the buffet had a variety of items

the location was convenient and the breakfast options were good too.

pool, gym, parking lot

pillow was not really comfortable for us and breakfast ends at 10am, which is a bit early for us

breakfast was real good

space is super clean, the staff were very friendly and the complimentary breakfast was surprisingly better than most hotels

proximity to the airport cleanliness complimentary breakfast

easy access from highway. breakfast.

very clean, excellent service, very good breakfast,all the stuff gather you with a big smile’s

breakfast

the pool needs a bit of attention to the water quality and overall state of the inside cover.

wifi password given was not correct / not working

in staff at reception were nice, but not the security and or parking attendants we then had to wait over 5 mins till someone turned up to open car park barrier

also, this hotel has a lot of parking

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

great breakfast and service

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

staff is very friendly, reasonable breakfast

breakfast is too expensive

breakfast would have been nice.

breakfast

mexican breakfast , coffee and tea avaliable all day fresh and clean location is near estrella de puebla-

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they even have a toaster and

very good continental breakfast, within close walking distance of several restaurants and a grocery store

good breakfast for the price...

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

parking for my motorcycle

the pool area was not clean and overcrowded

great facilities that include a nice gym, pool, spa, restaurant, and more

the pool had longer hours so i could site see during the day and swim at night/early morning

view of the volcanoes. great bed. interesting commercial area. good underground parking.

breakfast flavor was a bit on the mid-bad side

the bed was great, and the room service was excellent.

the complementary breakfast was delicious

efficient, professional staff - from arrival, to leaving, including breakfast and the pool

breakfast buffet had a lot of great options, comfortable and clean beds.

breakfast was absolutely fantastic

breakfast price was a little too expensive

facility was excellent, friendly staff and fitness studio

buffet, fitness center, friendly staffs, quit comfort

hotel is not a pool hotel

comfortable hotel, clean. room service was good and staff were courteous.

hotel and grounds, nice swimming pool

the free parking is nearby and quite big

room service was terrible

the gym has great equipment for a hotel gym, david at the bar was excellent

pool was not open

restaurant's room service food wasn't delicious.

great breakfast, nice heated pool, comfy bed, located right beside a bus station that allowed us to

heated pool

the good service, attitude and smiles of the lady in the front desk (sarai), the guy in the pool area (marco) ans the waitress staff in the restaurant included ximena; they are excellent

breakfast buffet was excellent!

the pool was a little bit dirty and there weren't enough seating options around it

food is very basic, just breakfast

breakfast could be better

breakfast was so bad

only thing that wasn't as i expected is there is no clear vegetarian menu during breakfast

the breakfast food was not so good

pool area was a little crowded

i like the gym

breakfast was free

everything excellent. good location, great gym, large swimming pool, delicious breakfast.

room service fast and hot food too really good too

a great value with nice rooms with kitchen.

the gym was perfect

for 65 usd we got a fabulous suit with kitchen, king size bed, living room and big balcony dinner and breakfast was included and the staff

sometimes they notice and make you something special, but that means you can't just have a breakfast in a rush as you usually do when out on

my older son loves the small gym and i appreciate the spacious laundry room

room service food was very bland

they didnt have deserts as posted on the room service menu

i liked the bar ambient at night

arrived staff was alright, the day after they were really really not nice, had problems with the wifi and their answer was

the pool was hotter than the jacuzzi.

let us do an early check in with no trouble at all, room was clean, comfy, everything felt new

the receptionist was really nice and helpful and there is an area where kids can play next to the pool

the parking is well protected as it is inside feince

has parking and a pool

parking seems insufficient

hotel was really comfortable clean and friendly staff in the restaurant for breakfast we have an awesome waiter miguel is his name by our second day he know how we like our

amenities were great, there's a small gym to get a small workout in

breakfast buffet is excellent, great food and service

clean, comfortable beds, nice little gym.

breakfast (included)

were not clear about breakfast for kids under 2 years old

and upgraded our breakfast to a cooked one

left at 6 am so we never had breakfast ,but we have stayed here a number of times as it is a great location to visit family, the

great location for our needs, nice restaurant.for dinner and breakfast safe and secure parking .

beautiful building, clean, good service, breakfast very good

the wifi is spotty at times

the wifi was awful.

on site secure parking is available

can be quite loud. the bedsheets were not completely clean, wifi was very very weak in our room.

if you have netflix account the wifi is slow but good enough to watch movies and series

breakfast was okay, but didn t like that they said the 2 kids with me would cost 50 pesos extra each child

the breakfast that was included was the best i ve had in mexico

perfect service, valet-parking good breakfast very friendly staff

delicious breakfast, spacious room with extra bed / crib for free

compact white very clean shining new rain shower walki in great breakfast - and wonderful staff