the stay included breakfast (though it wasn't mentioned in the reservation)

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

great breakfast and service

staff is very friendly, reasonable breakfast

breakfast would have been nice.

breakfast is too expensive

the breakfast is the most disgusting thing i have ever eaten, the raw egg, the juice was watered down

parking for my motorcycle

the pool area was not clean and overcrowded

the pool had longer hours so i could site see during the day and swim at night/early morning

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

great facilities that include a nice gym, pool, spa, restaurant, and more

maybe need to have a variety of breakfast

the location was great. i did not have breakfast

breakfast staff was very helpful and cheerful

it was a good clean room. they had free laundry service.!

the breakfast choices were very few and there could have been more

facility was excellent, friendly staff and fitness studio

hotel and grounds, nice swimming pool

3-the receptionist failed to leave an open voucher, so every food consumption, even room service had to be paid on the spot

buffet, fitness center, friendly staffs, quit comfort

comfortable hotel, clean. room service was good and staff were courteous.

breakfast was absolutely fantastic

breakfast price was a little too expensive

breakfast buffet had a lot of great options, comfortable and clean beds.

65 usd we got a fabulous suit with kitchen, king size bed, living room and big balcony dinner and breakfast was included and the staff even brought us complementary beers everything was

they have improved the food offerings for breakfast and it’s very good

really clean and and the workers are friendly and helpful , there are restaurants around and gym

breakfast was very complete, good quality and delicious

for 65 usd we got a fabulous suit with kitchen, king size bed, living room and big balcony dinner and breakfast was included and the staff

property, great room service, the proximity to tourist areas was great, as well as plenty of restaurants nearby and

easy access from highway. breakfast.

proximity to the airport cleanliness complimentary breakfast

breakfast was real good

me the breakfast was good enough, the staff very kind and about location is a nice place if you are

i did not had breakfast!!!

beautiful campus with a huge garden and a pool

parking and green areas

there is ample parking onsite

the setting is pretty and the public park adjacent is nice but a public pool is not part of the hotel

great staff. good size rooms. lovely garden and free ample parking.

the rooftop pool with the view on the cholula pyramid is unmatched

the pool area has great views of the pyramid and you can see the volcano

itself

rooftop pool nice as well

pool is small, it is only for staying a little bit

they had parking places and the gardens were nice

very close to the center

there is parking space with security

great location, big rooms, secure parking, good beds

the location was absolutely superb- we just walked to everything, easy to find and the parking was great

the pool area is tiny for a hotel of its size, and the hotel is not as close to downtown

room service food is average

i loved the heated pool and the gym is ok

the pool is awesome and the gym is very complete

the gym was quite well equipped and had nice views of the mountains

staff at the parking

there was a fitness room with an amazing view over the city and all in all it was a very pleasant experience

parking logistic , entrance is too crowded at some hours.

place was just lovely: the rooms were comfy, the staff was friendly, the parking was safe

but there was no room service

very romantic except for the blaring music from the bar on the rooftop

noisy bar opposite

staff was excellent, location great, roof top bar had the best view and margaritas ever

the bar upstairs is very loud and you can't have a good sleep, i barley slept.

but it was a b&b without the second 'b': no breakfast, no restaurant, no room service or bar (after 10), no tea-making or mini-bar facilities in room, no ac

the continental breakfast options and the color of the pool

location ans the pool

i called a few days before my arrival and i was told that the pool was open and when i got to the property, it was not true

the parking is quite messy. the swimming pool wasn t clean. the place is old.

no swimming pool, dining room or lounge

all perfect. breakfast was amazing!

great breakfast, nice heated pool, comfy bed, located right beside a bus station that allowed us to easily take a day trip to

in aprticular the staff at the bar are so kind and so friendly

we also enjoyed the pool area and several of the restaurants

the bed and pillows were super comfy. the breakfast buffet was very good. good value for money.

great location. breakfast was quite good, the coffee excellent, and friendly attentive service.

spa services were excellent and affordable

outside of breakfast, food at the restaurant is so

kids enjoyed the pool

great location, great breakfast and friendly service.

i loved that the gym is open and perfectly ready for anticovid measures

my kids enjoyed the couch and side tables of the room to play at

the breakfast and the service was great too

good breakfast served from 8am; very modern bathroom with good shower; good wifi; very clean and

breakfast was ok

we really enjoyed the simple, but delicious breakfast set for us each morning

very nice historic building, early check in possible, spacious room

everything excellent. good location, great gym, large swimming pool, delicious breakfast.

i like the gym

liked the staff, the temperature of the pool and how clean the room was , i would like they left more towels in our room and more products

room service fast and hot food too really good too

good, prompt room service

there was access to the gym facilities and the pool facilities

com we got early check in but had a problem with the room with no wifi in or outside as had with sister hotel so by time sorted we lost the gain of early check in

wifi

the restaurant and room service

my favorite part was the pool, the gardens and the view

staff, cleanliness of the hotel and room, pool and amazing open buffet during the weekend.

they have a small but very complete fitness room

i like the swimming pool and the relaxing of the room.

location in the center of cholula, new facility, clean, nice ambiente, very friendly staff, valet parking, overall a good choice

amazing spa - try the massages, worth it

swimming pool next to the room. too noisy

i like the pool

the hotel is simple, but the place has everything you need (including a parking space) and it looks like the facilities are new

the parking lot is small

parking is a few blocks away

safe & secure parking is attached to the hacienda

breakfast was the best we've had at a hotel. loved this hotel

the front desk staff were excellent and spoke spanish and english the breakfast was amazing i've traveled all over the world this breakfast was the best i've ever seen

the wifi didn't ever work. the complementary drinks weren't very good

room service

the bar staff were a+ the swimming pool was great

big room, easy fairly secure parking

having safe parking was a plus

parking seems insufficient

let us do an early check in with no trouble at all, room was clean, comfy, everything felt new

the receptionist was really nice and helpful and there is an area where kids can play next to the pool

parking available good bed and very clean

beds are comfortable, there is a pool and kids area

breakfast- food and service fantastic

excellent breakfast with plenty of hot and cold choices

delicious breakfast, spacious room with extra bed / crib for free

breakfast was very good

perfect service, valet-parking good breakfast very friendly staff

quiet. pool

the front desk staff not to helpful the room service bad

noisy interior room, as children play in swimming pool and patio

neighbors while being intimate and talking in addition to hearing everything from the yard where kids play and scream location: even if super close to bus station , walking to the center i

location, all staff were very attentive and helpful, fantastic mexican patio within the hotel, kids loved the playground and swiming pool

the size of the room was good. the tv and the parking zone is plenty.

the parking spaces are very accessible and practical.

beautiful building, clean, good service, breakfast very good

the rooms were so small and old the breakfast was so terrible !!!

great location for our needs, nice restaurant.for dinner and breakfast safe and secure parking .

were not clear about breakfast for kids under 2 years old

breakfast is not included despite what the booking says

room service food mediocre

great hotel, staff very friendly and supportive. great restaurant and breakfast was excellent.

need to open club for breakfast at 7 am

incredible breakfast, perfect location, excellent staff, big room.

of the worst room service that i ever met in my life or the two time chicken soup came completely cold

the complementary breakfast was delicious

view of the volcanoes. great bed. interesting commercial area. good underground parking.

breakfast and cleanness

plus we weren't asked to pay for parking when we checkout out-- though that wasn't expained when we checked in, they should

efficient, professional staff - from arrival, to leaving, including breakfast and the pool

was spacious, beds were big and comfy, breakfast was delicious (excellent variety of fruits and vegetables, they even have a toaster and

very good continental breakfast, within close walking distance of several restaurants and a grocery store

mexican breakfast , coffee and tea avaliable all day fresh and clean location is near estrella de puebla-

staff is amazing. rooms are well kept and clean. breakfast is good. good location

good breakfast for the price...

location, price, very warm pool with small pool for children

-accommodated me on my early check in

location, cleanliness, free private parking and room's size.

while they were in proceso of repairing it i pulled a mcgyver and propped the pool cleaning rod against it to hold it in the on position

very nice indoor pool and jacuzzi

breakfast buffet style was great. always warm

food is very basic, just breakfast

breakfast was so bad

only thing that wasn't as i expected is there is no clear vegetarian menu during breakfast

breakfast could be better

breakfast was supposed to stay at seven,we had a tight schedule, and most breakfast items were

location on juarez avenue, gym is ok with exterior view, outside patio, good breakfast, parking easy and fair

breakfast buffet is excellent, great food and service

great staff, amazing breakfast, nice room

excellent breakfast staff at the restaurant helpful

free parking under the hotel

pillow was not really comfortable for us and breakfast ends at 10am, which is a bit early for us

nice room. breakfast was fine. amazing view from the room!

breakfast was included and the buffet had a variety of items

clean, relaxing, breakfast included although limited options.

breakfast is great value

pool is bigger than expected with warm water, so you can enjoy a swimming time even if it s cold

internet, parking

very safe, quiet and the view from our room was amazing with the two volcanos in front of us, the pool at great tempeture, definetly will stay here again

loved that it has free parking, free breakfast and it is so close to so many places, they also have a shuttle service to

clean room and very comfy bed. room service is quick and restruant was amazing

the front desk is quite helpful and so is the room service

room service was amazing and exceptional customer service from check in to check out.

room service is nice and tasty

the food room service was delicious and prompt

breakfast can imporove

great value, very comfortable bed, delicious breakfast & friendly front staff. what more to ask?

breakfast

i like the breakfast a-lot

clean rooms, nice service, comfortable bed, good breakfast.

the wifi is spotty at times

on site secure parking is available

if you have netflix account the wifi is slow but good enough to watch movies and series

the wifi was awful.

the wifi didn't work for most of my second night there

room service and food was good

pool was climatized, the included breakfast was good, and actually the beds were really nice and comfortable, and the staff

good location and breakfast included

hotel has great service and its technology is very good, the room is really clean, and the room service is very acquainting

rooftop pool and the cleanliness, and as a real state investor, i loved their location location location

room service was excellent. the layout of the room was amazing.

large spacious rooms, high ceilings, parking available

they let us check-in early and check-out late with no charge. nice pool.

the pool time for our grand babies was totally amazing

location was good. our room had a golf course view, which was very nice.

located to the right of the front desk have a unique location, next to the golf course and easy access to the restaurant

the pool was extremely dirty location not too good. can't walk anywhere