when i booked it , it didn t tell me the indoor pool was closed

it made this space useless for our kids as i wouldn't want my children around it

wifi was slow, the tv didn't work, the construction was annoying and only offering dinner is a

no wifi , no hot and cold water to bath

gym not open.

excellent breakfast

everything was great except the sofa and kitchen chairs should be replaced.

good breakfast

i had the kitchen included i didn't need it but it was nice

offered a kitchenette, but nothing to cook with.

the pool was relaxing

when he got home and checked his statement there were charges from the bar or restaurant that were not from us

in was not knowledgeable of the process or just did not give me adequate information on parking, wifi, and how to use the equipment in the workout room

website said there was room service, but when we called for it, we were told it was not being offered at this time

wifi connection interrupted almost every streaming service

i called for our laundry on our second night and the lady answered it told us we are

probably fixed by now lol indoor pool is small, but heated

haven to scan the bar code from the television. couldn't get it to work.

views- indoor pool. restaurant in the building.

the best part may have been the pool and the pools rooftop views of the elizabeth river

no minibar in the room, instead very slow room service run by people who don't know their own menus

ordered room service and they food was burnt

the restaurants closed so early and we couldn't get in the pool area

shower the pool when it was warm

the seafood bar made great food and built quality classic cocktails

easy to get to, good soundproofing in the rooms meant it was very quiet at night, we ordered a room service breakfast one morning and it was fine

late check out, appliances, cleanliness, smart tvs, location, discount parking,

amanda behind the bar was an absolute legend.

no complaints. i wished the restaurant downstairs/ bar stayed open longer.

spacious rooms and bathroom, and yummy room service. the guest service as also superb!

pool towels were not well-stocked but when called they brought a few more.

parking laundry was easy we were gone like the second half of day and still came back to clean

there is a bar offering some easy meals

i really enjoyed the cleanliness of the gym

though extremely busy and understaffed the bar had amazing customer service along with drinks

the pool an hot tub were just enough for the kids (ages 3 &

comfortable, good location, decent price, pool & hot tub

location, good breakfast space for kids and had options for the entire family without having to cook in the room

the pool an hot tub were just enough for the kids (ages 3 &

booked this hotel for the pool for the kids and hot tub for the parents

the bar and pool tables were good and the food on the bar menu was good

bar restaurant was good, but only open 4-10pm

the bar was very good and i had the best hamburger, i mean it was great

gym

no breakfast that we were aware of

best free breakfast we've had at any hotel

i feel rates take advantage of parents visiting their kids

you have healthy delicious choices for breakfast which make the start to busy day that much better

room was not what i expected need a sofa traveling with kids

this hotel is very clean and the staff are friendly, the breakfast is good!!

thy closed the pool down due to the storm outside and it was an indoor pool

in room 228 i was moved to 419 at 2 am in the morning and given the wrong keys had to carry three kids back down stairs to get new kids

bar/restaurant was disappointing the bartender gave us check before we finished our food and drinks

the pool was great! beds were comfortable. room was quiet.

the parking

they have also guest laundry where you can wash your clothes

room was big and spacious very clean great sleep and great breakfast inside pool and spa laundry

well the lady in the kitchen watching everything we did while getting breakfast was annoying but not too bad

room was big and spacious very clean great sleep and great breakfast inside pool and spa laundry

the breakfasts were nice and everyone was

time they want a deposit next time they don't we had got a late check out till 1:00pm housekeeper knocked on the door and yelling at 11:30 the showers still

breakfast was standard -- i prefer waffles to pancakes :) very much appreciated being given a first

i didn't like that the pool and gym was not open . that there was no breakfast.

the pool was great

location, gym, free breakfast

option to have late check out was extended to us.

check people in, do laundry and clean the halls when people made a mess

t was 2am didn’t want to bother the front desk lady bc she explained to us she does laundry and really didn’t have tranining to work the front desk

my husband spilled water on the kitchen floor, filling ice cube trays because there were no ice machines

it was perfect and even had a full-size refrigerator with a stove, kitchen area, and a nice sized closet

pool was open team was very friendly

i stayed saturday and sunday and i paid for the hotel specifically for the indoor pool for my kids

kids running up and down the hallways

very quiet and it's convenient to everything. the pool and jacuzzi was awesome.

the pool was indoor and the rooms were clean and nice

breakfast was a bit old!!

clean, the staff is always ready to help with anything you need, and the pool was alot of fun

we did not eat breakfast

i stayed doing covid-19 no swimming pool, gym or breakfast understandable

rooms were clean, good breakfast,good price.

staff and laundry

room suite with king bed, work space and kitchen

the full kitchen was a unexpected bonus

accommodations were great with kitchen.

the kitchen and 2 beds

great breakfast, comfort of bed, staff, and size of room.

the breakfast wasn't really the best they had nothing that my kids or i would eat.

the only negative was that my kids said the pool was a-little too cold for them.

breakfast was ok, laundry area ok, front desk area good, dining area ok

kids liked the waffle station, they had plenty of toppings

many options visitors had we were even able to use their grill by the pool

breakfast was very good,

good breakfast spread

my husband and 2 kids enjoyed this stay here

from the front desk person, to the pool, to the room

we can hear the people outside of the pool/gym talking

i just wish there was a laundry area as i had to prolong my stay

i loved the lemon water in the lobby and the availability of the shuttle

there were kids running up and down the hall every night we were there

they had a live band and the gentleman at the bar was very friendly and polite

i had to wash clothes and their laundry facility for guest was absolutely

a nice big room. kitchen appliances available

the pool was nice. my kids had a great time swimming:)

i liked everything.it was very clean and quiet.my kids enjoyed themselves .

was nice the breakfast was good the pool my kids loved

facility amenities such as pool or guest laundry were not used

the pool the kids enjoyed a little too much chlorine

location, laundry services and price

location, room service, friendly staff

the knowledgeable front desk staff. they also allowed a early check in.

hot tub didnt work there pool fitness room and breakfast canceled due to covid19

hallways had trash all on the floor, room service couldn't bring me towels when i needed them and said they were too busy

pool no breakfast fitness room closed with no notification on the web

pool was ice cold, unusable

it snowed this week and it was super nice to have access to the indoor pool especially with the cold weather

room ,gym and breakfast are ok

the pool was not open due to covid and the 5th floor vending machines was broken

honestly, nothing. perhaps the pool was a bit small, but no problems at all.

we like the pool, the staff and the rooms were spacious

staff and breakfast was great

was no breakfast offered because of covid-19 and there was no pool which was suppose to be open, but it was not

pool was closed so we had to walk to neighbor hotel and use the indoor pool and our kitchen had

customer service & breakfast

breakfast

and some of my dirty laundry was thrown out

the breakfast was the best that i have ever had at any hotel.

at the bar was the best thing that my husband and i experienced at the hotel, the room was nice, and the

no indoor pool

we were next to the gym and the guests blasted the gym tv and used the equipment loudly at midnight

the room was beautiful and the breakfast waa a delight

the walls were so thin we could hear other rooms & heavy weights hit the floor from the gym

pool was fantastic (other than being cold) but very disappointed that the hot tub was out of order

i wish i had brought my swim suit because the pool and spa looked awesome

service was great. breakfast also freat

they charged me twice for a pet fee when i stayed only one night and one pet

i was able to use the laundry facilities without issue

the gym was a gym but some of the equipment needed service or updating

24hr self-service laundry (made too much noises at night) thin wall.

shuttle to cruise port and parking

the hotel had good amenities such as free parking and free internet, the food was good also

staff, warm cookies, business center is convenient, wifi, comfortable pool, it's pet friendly and it's located near major highways, the airport, an

the bar had really tasty food

warmer pool

the shuttle driver, reception ladies and bartender were all fantastic

i also appreciated the help with getting my airport shuttle reserved

my children enjoyed the pool as well

didn't like the congregating of guest in the lobby, adjacent to the bar area

didn t like the fact that the pool and free breakfast had zero acces

warm up that pool

the gym, pool, and billiards table room - very spacious, full kitchen in the suite was a good deal;

experience with breakfast, gym, tennis and basketball courts, swimming pool, full bathroom, full kitchen and superior staff

the price was really not worth it cause the kitchen , pool, fitness center not open

there are kitchen appliances, dish wash, pots, pans, bowls, utensils, full size refrigerator, coffee machine,

room was comfortable shutter from airport good breakfast

they did not have much in the gym

excellent staff, amazing hot breakfast and comfort great gym laundry services

the pool

gym was not a gym

kids enjoyed breakfast on sunday

breakfast was amazing

the breakfast, pool, and gym were great

the staff was friendly, except when the kids’ plane was delayed due to the weather and the desk clerk asked for their credit card when i

just wish the pool was bigger in order to have a kiddie pool.

the gym was exceptional

the rooms were clean the room service was fast and the food was awesome

parking is easy and the location makes it easy to

multiple families with many screaming kids each was not the best end to a super relaxing spa treatment

the breakfast buffet was great. pancakes need to be on the menu. kids and adults love pancakes.

able to control thermostat. great breakfast. comfortable bed.

very cheerful breakfast staff.

breakfast

morning breakfast was delightful as well

breakfast was tasty amd always hot

price location free breakfast

in the rooms, pool was green, and all gym equipment was broke

location, price, free shuttle

the gym didn't look anything like the

also pick up shuttle was an extra great convenience especially late at night arrival flight

staffs are great, the airport shuttle is convenient also

smell in room when i entered and breakfast. but is still a great stay

no breakfast food

the hotel gave us the option to park to another lot and they would pick us up using their shuttle

booked this hotel for its proximity to the norfolk airport and hotel shuttle service only to find the shuttle did not run on saturday and sunday which caused us incur

staff at the cafeteria was excellent at breakfast!

we booked the hotel we called and asked if the pool would be open this weekend

the breakfast was great as always and the waitress was very nice

did not like the parking situation

no indoor pool.

loved the kitchenette to keep our cooler stuff cold

kitchen and bedunkniwn

laundry facilities were awesome

t work, one of the laundry dryers doesnâ

and pots and pans for the kitchen area as well

the room was very clean n neat. loved the pool and hot tub.

indoor pool & the gym was closed for renovations

laundry machines only take quarters but they had no quarters at the desk

everything!! swimming pool!!

we checked in we were given a king suite room, even though we payed for a king suite with a spa bath

the bathroom and the pool outside looked newly renovated

location, nice little bar and bistro

prices in the snack bar were outrageous

did not have access to the breakfast bar or anything of the

the pool area was very relaxing and comforting to sit around as well as the seating area when i would

the room was beautiful and the breakfast was amazing

location. breakfast and ease of parking.

value, clean, home like feel, has pool, laundry mat, 20 mins to the beach and peaceful quiet

great location, clean, feel safe, nice pool, friendly staff

laundry facility has some issues with dryer

nager) was great, but due to low staffing, shuttle was not available, but the uber was comped to make up for a promised service

the breakfast was the best we've had for a hotel breakfast

room was nice. staff was friendly and remembered your name. laundry cost not bad.

everything pool was open breakfast was okay and staff was very friendly

free breakfast, free wifi

no breakfast

of the guest laundry washing machines or out of order i brought it to housekeeping/ maintenance attention i was

clean less, room service should be every day, should paint and fix the ladders.

faulty door lock; dirty curtains; out-dated windows that don't open; no ice bucket; filthy laundry for guests

breakfast was standard low-end motel fare. we ate at waffle house.

a little more organization and help in the kitchen for the free breakfast would be nice.

the young lady that prepares the continental breakfast took pride in her work

fitness room could use updating. at least make sure equipment is operable.

the breakfast area was way to full, and it would've been better if we had a schedule time for breakfast

i'm handicapped. during breakfast they would me my foods so i could eat in my room

it out, we were told that we would have to wait as they were completely booked, myself and my kids have sore toes from this chair

billiard game even doe it cost 1$ per play , the pool was nice and the rooms were organized my kids had a good

horrible woke up and went down barely any cereal after i had already put it in the bowl for the kids they had no milk asked the front desk attendant she said they were out ok saw a

towels so had to wait for them to finish washing staff was friendly but the hotel was poor loud kids a few gun shot sounds and lots of

exactly what' was expected, my kids had a blast walked straight to my car from the room.

the breakfast was delicious

breakfast n/a

we appreciated the early check in with no problems after traveling so far

great for a vacation. quiet and comfortable. breakfast was good

staff was personable and especially the ladies in charge of serving breakfast

the gym was clean and the breakfast was great

no pool or gym open. nothing to do.

someone ask about the cheese they said was 2 days old so i steered clear but over great for the kids i seen on trip there

the rooms are comfortable and quiet. the breakfast is always worth going downstairs for.

the pool was not heated therefore was unusable

room is too small, hard to move around. breakfast is just ok.

our room was very comfortable and the breakfast was great

cleanliness and free breakfast facility.

breakfast bar

even though breakfast was small, there was still plenty enough options to please my four picky eaters

the laundry setup was inefficient.

the complementary included breakfast was great adhd the staff was always helpful

laundry had 2 machines, 1 of which remained permanently broken

we stayed for 4 days with our kids and we would definitely stay again

the kitchen made her a plate of eggs when there were no options because of her dairy and gluten

i was uncomfortable on first floor - near fitness center and pool but no problems

pool was extremely cold

breakfast, gym

coffee bar in lobby would be nice to have open 24 hours

pool could be warmer, and hot tub could be a little cleaner.

the pool and the other entertainment that they had

room was large enough for all four of us to enjoy being in it together and the property and pool was clean

paying for breakfast and not having enough choices.

thought the breakfast was included in the cost for the room

them feel right at home and interacted with them many times they want to come back they loved the pool we slept very well and always felt welcome thank you pamela room

the pool water smelled like hair grease and was clearly not properly maintained.

nothing. i just wish the pool and gym could have been open…but i get why they’re not!

wonderful breakfast nice pool/jacuzzi

i wish the hot tub was working, however; we used the pool and it was great

the friendly and informative front desk breakfast

maybe the pool can be heated ud83dude02maybe asking for to much.

liked everything about the hotel except the breakfast

breakfast was delicious

outdoor lunch area the bar and breakfast was amazing

was no kitchen in the room, should have gotten a suite, room was a little crowded for the amount of people

late room service until 2 am :)

you should

wasn t a place on the hotel to eat breakfast n i don t think they had room service

do to covid the pool was closed

and there was no wifi so i had to use my data from my phone