the heated pool was really heated and was at a good temperature

the breakfast was great!!

the room was beautiful and the breakfast waa a delight

the breakfast could certainly use a makeover!

benefits of being there, late check out, no problem extending stay for another night

the hot breakfast was very filling. there was a pool and gym.

the laundry room is filthy

the breakfast was better than we anticipated

room clean, friendly staff, good breakfast.

the room with balloons petals wine and chocolate covered strawberries they did a beautiful job my kids were so happy to see that upon arrival ms sally took care of all the details and made sure it

the cafe bar was open until late and i was given a complimentary cup of joe plus a gigantic chocolate cookie

very limited breakfast

the breakfast was okay. the pool is meant for kids only.

kids loved the pool

when i asked for a laundry bag nobody can take it to our room we need to get it

the workers were all friendly and respectful helping my kids ud83dude01 overall 10

everything! especially the lounge downstairs with the open bar !

free water, laundry on site, bar

the children enjoyed the pool we enjoyed playing pool at the pool table and the wxyz bar drinks

we can hear the people outside of the pool/gym talking

everything the desk clerk, the hotel location, breakfast room bed price

amazing real breakfast foods, amazing staff, pool table was fun

so the kids were dicouraged

breakfast was excellent, i never been to a place where you had eggs, sausage and grits

the breakfast wasn’t as good and the kitchen staff was rude to my children

the room smell wasn't that bad, but the hallways smell like dirty laundry

there was not enough seating in the breakfast area.

wi-fi worked great for kids' xbox

the gym was open, which is weird when it is an enclosed space and the pool is in an open area

friendly, accommodating staff clean, well maintained room convenient and affordable laundry facilities good

the breakfast could of been a lot better terrible breakfast

the breakfast could have been a little better. the pool area could have been a little cleaner.

breakfast was so so

the breakfast could have been a little better. the pool area could have been a little cleaner.

we did not eat breakfast

the pool the kids enjoyed a little too much chlorine

location, laundry services and price

facility amenities such as pool or guest laundry were not used

like to have the living room / kitchen separate from the bedroom so if one person wakes up earlier than the other, they can get up

pool access but they did make up for it by having us use next doors pool

staff were very accomodating with early check in. really appreciated their helpfulness.

pool was closed so we had to walk to neighbor hotel and use the indoor pool and our kitchen had

spacious and the kitchenette.

since covid-19 the pool and fitness room remain closed.

hot tub didnt work there pool fitness room and breakfast canceled due to covid19

there are no cameras or parking lot security

location, room service, friendly staff

had a 6 year

like the fact that i had a kitchen in my suite

our family enjoyed the pool very much & the laundry center because we traveled with 2 young children

a lot of pool issues

extras i completed appreciated and wish all hotels were the same: laundry, exceptional staff, tasty and well prepared inclusive breakfast, clean bathrooms 5 stars

well the lady in the kitchen watching everything we did while getting breakfast was annoying but not too bad

the parking

i watched 2 other kids fall and they didn t get hurt either

room service didn t come by room to clean it up a bit and give me new towels and sheets

property very clean. the pool area very nice. spacious bathroom.

bar/restaurant was disappointing the bartender gave us check before we finished our food and drinks

it was too chilly yet for the pool but it looked nice, clean, well-maintained

is done correctly and they have a lot of chairs for you to sit down and when you’re eating breakfast

i didn't like that the pool and gym was not open . that there was no breakfast.

it is new! nice pool, good breakfast !

room interior, the hotel facilities & the pool area were very modern & spacious

also there was a gym at the facility ,for of course a small fee

location, laundry facilities. well kept. very comfortable bed and pillows.

the efficiency kitchen and the value.

i liked that the room had a mini kitchen and that it was only 30 minutes from the beach.

a better breakfast selection. bathroom a little more cleaner

needed an early check in and they were able to accommodate

that’s they ha a pool and gym

good for families with kids (pool and gym)

breakfast, clean and location was great

plenty of things to do close to the hotel, and they have good amenities, gym , pool and a great breakfast ud83dude00

the pool was too small

pool was closed

first time ordering room service and i didn't get it and they didnt even call to tell me my order wouldn't be filled

no gym,bo pool,no restaurant and i requested a comp day for a future stay

when i booked it , it didn t tell me the indoor pool was closed

the location was good and the breakfast was great.

i had the kitchen included i didn't need it but it was nice

excellent breakfast

location near the old town. comfort. clean. staff, especially the lady at the breakfast.

everything breakfast was great

tried several times to order room service and hung up twice

on site bar and restaurant

the bar and kitchen was closed. short staffed

room service was very bad

breakfast bar was a bit expensive but i guess everything is now.

location, gym

room service was okay, but the amount of food provided was less than we expected

gym, location, room and bed nice large tv

good location in downtown norfolk. decent sized gym with good stations & free weights.

i called for our laundry on our second night and the lady answered it told us we are

restaurants and rodeo bar located in the hotel were outstanding food and service

i have had to call room service over 13 times to get one meal in 2 stays

beautiful hotel. very clean. pool was awesome.

small gym and pool available room was large and well equipped

room service ordering.

everything they pool was not working and that was what i wanted

hotel bar was disappointing with the food and beverage options

hot tub and indoor heated pool

the internet tv option, how friendly the staff was, the fact y’all had laundry stations

honestly missed having a free breakfast ... bistro is ok loved having bar on site ..

the location, room, bar and decor

no complaints. i wished the restaurant downstairs/ bar stayed open longer.

the staff at the bar were also accommodating and kind

bar and the bartenders were amazing

the staff was exceptional especially the dining room and bar staff as well as the check in staff and valet

we tried to get booked at the spa for a pedicure for 3 days and could not get in

& 5 years) loved the outdoor pool and the little pirate ship playground right outside our

my kids

multiple families with many screaming kids each was not the best end to a super relaxing spa treatment

room service order was incorrect

was great this my third time will return in july good communication good service gym and pool

breakfast was great this my third time will return in july good communication good service gym and

breakfast

the room was awesome the bed was very comfortable. and the breakfast buffet was delicious.

know because of covid there was no hot breakfast but the selection that had could've been better

time to update the room interiors, the restaurant could stay open longer, from breakfast through late night

don’t have a pool view like description stated

not even a free breakfast

no gym

no carpet in the room and no breakfast

free laundry coffee tea hot chocolate

nothing in the gym worked

access to a gym and it's conveniently located near shopping

each unit has a kitchen so you can get your own stuff if you will be there long

staff and laundry

need laundry facilities and not variety for breakfast.

the staff was friendly, except when the kids’ plane was delayed due to the weather and the desk clerk asked for their credit card when i

breakfast selection wasn't all that great. there was expired milk.

the time we walked in,staff was helpful and friendly, breakfast was amazing,pool was a big hit for my family,thank you so much

the kids were disappointed

were serving a hot breakfast

unfortunately, we did not wake-up in time to eat breakfast

the room was huge, pool was clean, and the water was warm

it was a water bug in the pool but the pool area has alot of water so it make sense.

the indoor pool, the breakfast and the bed was the highlights of the hotel

great breakfast, staff work hard to keep everything stocked - a quality

very cheerful breakfast staff.

breakfast food was nice

gym could have offered a little more.

breakfast was tasty amd always hot

room service the first night bc there weren't enough towels for a family of 4

of the bed

breakfast fee

is very clean and have problem with the tv, but they give us 2 free breakfast

staff at the cafeteria was excellent at breakfast!

beautiful time - make my visit memorable - bed was soft like sleeping on a cloud - fully stocked kitchen - kudos to you

t work, one of the laundry dryers doesnâ

the kitchen was good size

loved the kitchenette to keep our cooler stuff cold

the single elevator and the quality of the laundry facilities were the problems at this hotel!

the pool area was very relaxing and comforting to sit around as well as the seating area when i would

i wished the pool was open

the bathroom and the pool outside looked newly renovated

pool had just opened and was a little dirty.

location, nice little bar and bistro

i wasn't able to ever log into the wifi. made my work/studies hard to finish

unfortunately we didn t use the pool..

the kids in the pool took it over during the evening

small indoor pool

ny), 1 shampoo & conditioner

comfortable bed. decent breakfast. indoor pool was a nice addition to a great stay.

the laundry area was well kept and the dryers were really nice and hot so it didn’t take all day for

didn't eat any breakfast

the laundry machine

pool area -not inviting

the only thing was the kitchen staff one particular lady was rude but otherwise love the hotel

i'm handicapped. during breakfast they would me my foods so i could eat in my room

the fitness center was small

the breakfast items were good and plentiful, especially for

a little more organization and help in the kitchen for the free breakfast would be nice.

wifi, free airport shuttle every 1/2 hour from 4am, great air conditioning, pools and gym

shuttle to the airport

shuttle to cruise port and parking

though the heater in the pool was not working, i loved the fact that hotel staff gave you a choice to use the other

shuttle to cruise port and parking

no shuttle service to the norfolk cruise port

nice breakfast

they did not have much in the gym

the bed and the breakfast

i love the conjoining rooms that enabled my kids to be right next to me and i was able to access their room from the inner door instead of

breakfast was delicious. place was amazing! the room layout was very nice.

room, the size of the room, the shower, the continental breakfast, the indoor pool and the fitness room

breakfast n/a

the fitness room smelled of mildew and something like urine, i ended up not using the fitness room for

great breakfast. food was hot and plentiful. room was quiet and comfortable.

my children enjoyed the pool as well

i also appreciated the help with getting my airport shuttle reserved

the food location on our floor was convenient and great to have with my kids

somewhere that the pool was closed

didn t like the fact that the pool and free breakfast had zero acces

loved there was a separate room for us from our kids and that it was like a home away from

the indoor pool was way to cold and that was a big reason we choose to stay.

complimentary breakfast in the morning

the gym is 24 hours, the pool is from 10am-8pm, there is a tennis court, pool table, lounge areas, a

front desk very friendly and amenities like gym and pool were impeccable

last morning we were unable to eat breakfast. it was gone!

everything in the gym didn't work

there is a nice indoor pool for your enjoyment

clean nice rooms, friendly staff, great breakfast

i normally ask for late check out, but i got out of this place around 8:00am as soon as we woke up we were out of

that u have to pay for laundry

the gym equipment was broken the pool was down from the time i got there til the time we left which

breakfast was really good

very good breakfast. airport shuttle service was perfect.

location. adjacent chic-fil-a. ample parking for uhaul moving truck.

staff is great and the breakfast has some non dairy options

i didnt like the point they didnt have a pool

wish we had stayed longer to take advantage of the pool but all in all, great experience and we will definitely be back

large room with two comfortable beds, microwave and fridge, a decent bathroom and laundry on site

good breakfast and comfy bed

laundry facility has some issues with dryer

small pool

the location was great and breakfast was a 10

to va i loved the hospitality and the front desk staff was amazing, the only downside is that the pool is little an there isn’t a hot tub but overall the beds are wonderful in the room was

the gym downstairs is a nice part

of the gym equipment was broken and no lights on pool area

that top golf was 20 minutes away and we had the chance to have a fun time there.

kids unattended in tiny pool and gym area

the pool was exceptionally clean

the pool was very warm, the bed was comfortable, the room was clean and the shower was great!

the pool wasn't heated so didn't stay long in the pool. but the pool area was nice and clean.

friendly staff. room was very clean. the pool was nice but a bit cold! breakfast was delicious.

the indoor pool wasn't heated, but it was a nice pool, clean and pool towels provided

pool clean breakfast

only person that was hateful was the shuttle bus driver

room service the whole time we were there had to sweap our own floors take out our own trash never

should have a pool in hotel

the wifi was poor

the ice machine was located across the parking lot and in the laundry room

i didn't like is they offered online breakfast in the morning and there was no breakfast just

was no bar or place to relax with a drink after the show at the sandler center

the room size was nice and the bed was soft. the wifi was good and the gym was great.

luxury of the room, the sheets, the bathroom, the entrance loved loved loved the bar and the staff there

loved the gym and indoor pool.

only things i didn t like was that no one answered the phone when i wanted late night room service, and i wasn t 100% sure where i needed to park

t have room service on all our stay and we had ask for new towels and shampoo

hotel is clean, pool is warm and location is excellent

only thing was verizon has no reception in that area and the wifi there is junk

the gym/pool was accessible and easy to get to

what was upsetting was that i did not receive any room service on my second day though i left the room at 9:45 and returned at 7

maybe the pool can be heated ud83dude02maybe asking for to much.

excellent overall and the breakfast was super! very clean and pleasant!

pool wasn’t heated & the walls were very thin, i could hear my neighbors and people

went back down told them and she was so sweet and quick to change our room and also give us free breakfast all week

small gym, road noise was high.

things were closed due to covid but they still provided a cold to go breakfast which was

my children loved the pool. so clean!

loved having breakfast every morning

pool warm

pool had a handicap pool sit

the staffs kids were splashing everyone in the pool about 8

it out, we were told that we would have to wait as they were completely booked, myself and my kids have sore toes from this chair

billiard game even doe it cost 1$ per play , the pool was nice and the rooms were organized my kids had a good

towels so had to wait for them to finish washing staff was friendly but the hotel was poor loud kids a few gun shot sounds and lots of

exactly what' was expected, my kids had a blast walked straight to my car from the room.

first two nights of our three night stay was very terrible the room next to ours had a lot of kids or teenagers that was very rowdy n disrespectful we didn’t

because i booked my room for 2 adults and 3 kids, and they gave us a regular 2 queen beds and they didn't have any overall beds so they bought

parking was across the street in a parking garage, which was kind of a hassle especially on the one

kids enjoyed the pool. hotel main areas were in excellent condition

how nice and clean the room were. my kids like bed the pool.

good location, nice clean hotel, great pool and fitness center

breakfast wasn't the best for our money

the free breakfast bar was not as good as several other hotels i've stayed at.

lift isn?t working.limited number of pool and room towels

complimentary breakfast every morning and it was good options

nothing. i just wish the pool and gym could have been open…but i get why they’re not!

the pool water smelled like hair grease and was clearly not properly maintained.

due to covid-19 restrictions pool and gym area was close

those who like a gym it's a decent gym

wonderful breakfast nice pool/jacuzzi

restaurant and bar are closed

i was uncomfortable on first floor - near fitness center and pool but no problems

pool could be warmer, and hot tub could be a little cleaner.

pool was extremely cold

the entire stay loved the pool perfect temperature loved the hot tub