didn't like i couldn't find the wifi password anywhere and wasn't given it by the reception upon checking

staff from reception to bar all lovely ,friendly the best staff we have so far met

have stayed here a few times when working locally as it s close to a1 and offers lots of parking and excellent food options , breakfast is amazing one of the best i ve had on my travels

comfort, cleanliness of rooms, ease of parking and overall facilities on site

the evening meal and breakfast were very good

good facilities, pool,sauna and spa

the spa is lovely and relaxing and you have the option to use the gym if you are staying at the hotel

staff, lovely surroundings, nice spa

the meal, it had been lost of the system again, for us to pay they had to put it on again but as room service

we had a cooked breakfast and there was lots of continental options especially for kids

parking .

from room service to waiters who promptly served us with exceptionally well prepared food throughout

room service unavailable

we particularly love the pool, the breakfast and the mini-golf

very peaceful, surroundings were lovely, played ping pong and crazy golf outside

of space in and around hotel

ready access, good rate of ev charge.

room was old and not as photographs, room telephone not working, no room service as

good food and plenty of parking

no ev chargers on site, or anywhere nearby

breakfast plentiful and a good choice

stocked room with glasses, mugs, tea and coffee station, room service too

i did sleep well which was good and the room service food was good

reception answered the phone promptly, room service was excellent, and i only paid for a standard room in the end, not the superior, so it

the breakfast room in the original part of the hotel was very pleasant, big windows with a view of the

the food is excellent,wonderful bar where you feel quite comfortable as a woman travelling alone

room very comfortable, staff very friendly and helpful. breakfast very good.

bar area very stylish and the food in the restaurant was very good

very helpful staff, great restaurant and bar on the ground floor

breakfast and dinner excellent. friendly and helpful staff

quite a long wait to order breakfast and to receive food once ordered.

sconnected very 5 mins).

received a spa voucher for christmas and decided to make a weekend of it and stay in the bannatyne s hotel

bar snacks

gym not on site

particularly chantelle at breakfast

room available for early check in

room slightly tired bar staff at evening wedding reception not friendly or polite

was a++++, staff fantastic, grounds stunning, breakfast and evening meal was lovely and accomadated brilliantly for my vegan partner

room size was fabulous and breakfast was delicious.

the hotel accommodated my request for an early check in free of charge

continental breakfast being on a tray outside bedroom door, great location for the hotel and the bar menu and food was very cheap and fab value

couldn't fault our stay at all, also must stay if your having a drink in the bar during your stay the bar has a great vibe and gets busy

linked bar was good for refreshments at a very reasonable price

staff from reception, bar and breakfast , early check in which was a bonus, great bar with breakfast exceptional, looking

was in the room next to the service area so i was woken up by the laundry lorry at about 06

property itself, location, breakfast, wifi and staff

great breakfast and late night room service

really sad to see the grounds around it for sale & golf course overgrown

easy to find good facilities and parking lovely stay wish we found have stayed longer

the room itself had good wifi and basic amenities like toiletries, kettle and tea/coffee

wifi was down when we stayed. bar area was impersonal & no local draft beer.

plenty of secure parking

parking, easy to find, ground floor, fast check-in

was all very clean in rooms and in bar area

with kids this was an issue

the kids were anxious to leave quickly

the location was beautiful kids lived playing in the stream

friendly staff in bar area. great food and beers

and there is a happy atmosphere around the bar also

breakfast was excellent

great breakfast

and furniture need updating in bar and restraunt full of stains and off putting , not sure what your sitting on

comfortable room lovely breakfast very friendly staff

superb breakfast

very happy, free access to pool, steam room, sauna and jacuzzi

i was a little unwell, so if there was room service, which would've been helpful, i couldn't see it

wifi was at little hot and miss but ok

staff were pleasant and the food was good. easy car parking and good facilities.

hotel easy to find and ample parking off road

was nice and all the staff were excellent very well manard and welcoming also bar man i realised who you were when you came in for that sarnie the other week didn't realise

refurbished to a very high standard - excellent bar and restaurant food menu is great and all very reasonably priced - will definately stay here

breakfast was wonderful and julie made sure everything was to our liking and made us aware of the

the breakfast was amazing and made a great start to my day

food was good, both in the evening and at breakfast

breakfast was great

breakfast was lovely, plenty of choice and our room was light and airy, quiet at night even though

superb breakfast and evening meals

great bar , room snd breakfast

lovely room food in bar was fantastic .and all staff very friendly

hotel , lovely room ,clean with all amenities, good location ,nice bar area, plenty of parking, very helpful staff especially amy on

room was excellent, staff at breakfast were brilliant.

good breakfast to boot

breakfast wasn’t brilliant, and very basic for the price

i stood at the bar 45 minutes waiting to be served

i stayed in the phoenix room which was amazing, the huge spa bath was incredible

plenty of parking too

the fact that the hotel offers room service was a huge positive for us as well, so we could eat in the privacy of our room

parking could be difficult if the restaurant was busy.

gorgeous accommodation and exceptionally clean, friendly staff and terrific breakfast

in the evening there is also a cocktail bar open to guests even if they are not dining at the restaurant

orangery, the food was good but the clubhouse was expensive for what it is - a clubhouse for a golf course

room with views over the golf course and balcony

enjoyable breakfast in the orangery which overlooks the garden and golf course

the room service burger wasn t exactly a 5 star type burger

even though there was a busy restaurant and bar underneath the bedrooms, never heard a thing from downstairs

beds spacious rooms awesome bathroom excellent toiletries adequate tea bar attached indian

the restaurant was closed but that was ok as we were allowed to have a takeaway in the bar

had a lovely restaurant and bar . would recommend a visit, definitely will stay there again.

great bar with pool table and tv. lovely restaurant. great size and very clean rooms.

amazing as per lovely staff, breakfast gorgeous

breakfast was awesome, expected a mug of tea, i got a china pot of tea with a little jug of milk,

nice place for a rest. chambers are really comfortable and breakfast is wonderful.

very enjoyable food in the bar downstairs both in the evening ( yes currently they do evening meals on mondays unlike some

the bar staff and waitresses are great

it was close to where i was working, the food in the bar was very good.

although a pub i heard no noise from the bar even on a busy friday night

i was told i could come into the bar and watch the tv they had there

bar had a relaxed and comfortable atmosphere

a lovely bar downstairs with a great restaurant

rns out it s 0 for reception)

gym facilities were excellent staff friendly and helpful and breakfast kept me going for the whole

swimming pool jacuzzi hot tub everything about this hotel was absolutely amazing couldn't fault a thing it

think), in the gym and pool was superb :) really kind and helpful

the free gym and pool

well positioned, easy access. plenty of parking & free wi-fi.

kids running past nocking on door and running away from 6

kids running around in the bar area

wifi was a bit weak.

good secure parking,

and a playground for kids

was a room service option but no way to actually order this apart from go to reception

continental breakfast had a good selection of fruit.

instead so no manor issue but would of been nice as we both hate eating in bed when it came to room service

the spa bath was fantastic the bed, the bed was something else

straight off the motorway and plenty of parking available

great location, easy and efficient parking, friendly staff, clean and modern rooms, coffee and tea unlimited

the parking was free

the room service was prompt and the staff great but the food was just disgusting

for example, there was no charge for wifi and it was universally available throughout the hotel

excellent breakfast and nice pool and spa facilities

charged me twice for my booking and the room service apparently a blip in the system

really impressed by ihg holiday inn, free good food for kids, lovely pool, everything well thought out, good value for money today

breakfast was lovely, room was comfortable and clean. staff were lovely

the bar had an excellent variety of beer, wine and sprits

clean room and breakfast and dinner were amazing

breakfast was outstanding

super location. really enjoyed dinner and breakfast.

warm,comfortable, on one level. plenty of parking. staff were very friendly and helpful.

location for our needs with excellent off road parking

accommodation, spotlessly clean, well appointed, fantastic breakfast, secure parking and a great host

lots of off road parking and a warm welcome

plenty of choice for breakfast, spacious parking and the location is peaceful

early check in closure time

the breakfast was lovely

breakfast was unexpectedly good and the indian restaurant was excellent

laundry service was provided upon

erratic room service

ideal location central to everything,beautiful dining room ,superb breakfast and late check out

fantastic staff in reception bar and dining room

my light bite at the bar was excellent and the service very good

dinner (mp white's) was excellent, as was breakfast (+) very friendly reception staff and wonderful breakfast (+)choice of cooked breakfast on top of buffet continental selection (+)room was fantastic and the breakfast was amazing (+)lovely room very clean breakfast was lovely staff were very pleasant (+)room, breakfast, location, friendly staff where all wonderful (+)lovely room, with lots of character. the breakfast was excellent. staff were very friendly. (+) the hotel was very unique and quirky in the rooms, very clean and the breakfast was lovely it was also my birthday and the hotel had my room decorated with a card, badge (+) best breakfast in a fantastic dining hall

fitness suite was great and open 24/7

gym just what i needed wifi fast

the pool and gym we used the pool every day

kids loved the pool & the room was a very good size.

central location. all the staff we met friendly and helpful. room service was good.

gym just what i needed wifi fast

easy to request late check out even after we had checked in

had use of the pool and spa facilities

very clean lovely staff excellent bar service

slammed closed, hearing people drunk in the middle of the night, the people above us sounded like kids running around half the night on the friday night only, did not enjoy this stay like the other

feel hugely amenable to kids, pool is definitely more for adults and kids felt frowned upon

and we had to turn heating off it was so warm staff were very helpful nothing any trouble to them gym and food a great

liked the fact there was a bar by reception

pool ,sauna cafe

stay here again, and would pay for the facilities next time as there is small charge to use the gym and the pool

hotel and spa centre

there is bar meal option for more casual dining - though the bar is relatively small and cosy / intimate so

dining room service from the kitchen at times was poor

room service was simple and effective , although it states on booking, your price included for

the breakfast could have been better

the room was perfect, the bar was friendly and served great cocktails snd breakfast was

room was very clean, the location fantastic, the staff especially in the bar were brilliant, the evening meal was perfection, only thing to let it down was breakfast, i

lots of parking

the room was lovely and well-equipped. the wifi was also quite good in the room we stayed in.

the lack of wifi connectivity to the internet.

i had a very early start so did not get to enjoy the breakfast, but the room was excellent and i have no complaints what so ever about my stay, will

couldn t get the ev charger to work and the staff said it was nothing to do with them

parking good

the breakfast amazing and again staff so friendly thank you

few miles outside of barnard castle

the hotel was lovely with some great features there was a lovely muriel in the bar hand painted , we had our evening meal there a that was lovely too and reasonably priced

this hotel has it all spa, large pool, two golf courses and a two excellent a la cart restaurants

i enjoyed the spa with my friend and later went for an evening meal at the onsite steakhouse which was cooked

parking for hotel guests as had to compete with spa guests and golfers

wifi signal was poor, which is surprising in a hotel of this quality and definitely needs upgrading

kids bunk beds were very wobbly and made a noise every time the kids moved which meant they

there is a little parking but isnt guarenteed particularly if the pub is busy.

the bar staff exceptional

t.v. wasn't fully functional. hot water tap dismal. parking.

the locals in the bar were so welcoming

food menu extensive and delicious plentiful breakfast

off i think his name is) is really friendly, and on hand for

they have a bar and a wedding/conference venue facility at the back of the hotel, which i'd not seen upon

the hotel had excellent wifi throughout

there is also a small bar area for drinks, and the host

modern and clean , bar obviously a plus point , staff wonderful and engaging , nice friendly

comfy bar that serves good real ales and good sized meals

nice bar with a selection of real ales and other pubs nearby

great breakfast , large room.

food and rooms and the best part was having the kids play area-fantastic for us as we have a lively 3 year old

room was amazing and extremely spacious,huge bed,large bath,and good selection of beers in the bar with a pleasent

location breakfast

breakfast

our room had tea making facilities, a nespresso coffee machine, tv, iron, hairdryer, etc, and the wifi was good

breakfast and dinner were both excellent; staff were friendly and the room was spotless.

amazing breakfast and joe our waiter was very good

wifi signal weak in room. instant coffee at breakfast and boring sliced bread.

to hang anything in kids bedroom or bathroom

into us all night, kept us awake for most of the night, hence the early morning walk, as the kids struggled to sleep too

right near everything and the rooms were perfect danny the bar manager was great with

parking could of been better very limited on space