fact that i didn’t have access to the pool from the outside i thought the would have been able to open it

the breakfast, location and the customer service. very friendly people

breakfast was great and had many different options to choose from

but the breakfast was perfect different everyday i love that

breakfast was amazing also

the breakfast buffet had plenty of offerings

ther than insisting at checkin that the pool closes for kids at 6 pm)

visited the fairfield hotel

the spacious and modern room, complimentary breakfast.

kids running around hotel unsupervised as if they were the hotel responsibility

no free breakfast was available. pool was outdoors. everything else was very goo.

the bar and the ability to purchase food

i was able to ask for a late check out

pool was very clean, gym organized and everything seemed new

location, the ample free parking, the very complete gymnasium, the courteous staff and the great

pool guy came and did an absolute basic task

the only issue for the breakfast my kids wanted pancake ud83eudd5e and the machine was broke in the morning they wasn’t happy but

prompt service. room was clean. parking was great. breakfast was excellent.

pool closes too early.

pool was nice and clean! breakfast was great too!!

a big shout out to sasha who worked the bar & restaurant

the late check out to be at 1pm instead of 12:30

the pillows were lumpy and bumpy and the bathroom resembled a public shower in a gym locker room

pool closed early

first night i asked the front desk if there was somewhere i could just get a drink since the bar was not open

cleanliness , breakfast and customers service.

nice pool, decent breakfast

) good coffee available most of the day in the breakfast area

i also loved the breakfast they really do go all out for you to start your day

the hotel was very clean the breakfast bar was fully stocked, and the staff was great

best to stay in room on parking lot side of property

building was under renovation, which is fine, but this created significant issues with parking, cleanliness of the hallways, and other issues

equipped, spacious room plus kitchen

very clean and loved the kitchen and space

the tv channels. and the 24 hour gym. love it!

wifi was a plus due to working remotely

key card didn't work for the pool, had to ask for help opening. oatmeal had a

poor wifi and tv in room didn't work properly

couldn't get wifi to work and the tv to work, but called front desk and they help

pool ; comfortable beds; walking distance to restaurants at the shops at pembroke gardens

my son used the gym he said is was adequate

nice pool and gym, clean rooms and good beds

very nice hotel. clean. liked the pool, area and gym. would have liked breakfast included.

nice staff, clean property, nice gym. and the bed was so comfortable

pool was dirty n not open too expensive for what you get

comfortable bed and very quiet at night. like that there was a laundry room next to pool area.

room was big, clean and good. room service is good.

pool was a bit dirty my husband did a little bit of cleaning with the pool net they had

and the gym was supposedly out of service

swimming pool was closed. no scrambled eggs for breakfast.

the room was the perfect size for our 1-day stay, and my family enjoyed the pool for a while

the pool

breakfast not included in the price.

breakfast was a bit dull and lukewarm and although the bar and restaurant have been refurbished

the spa was fantastic

no onsite guest laundry

nice restaurants and sports bar on property

paying for bacon for breakfast

location and outside environment

was a muffin, granola bar and small container of peaches-picked it up at reception

i loved how i was able to connect right the the wifi and bluetooth my music, on my speaker

wifi was out frequently, which was a disaster as i was trying to conduct business from my hotel

there was no room service

extensive renovation. loud, no gym, dated. the staff was superb!

hotel structure, swimming pool, gym and parking

rooms, good breakfast included, free parking, great staff

the parking. big trucks took up all the spots they to up two or 3 spots

breakfast was good and it included tons of options

the breakfast was delicious

not enough parking.

parking

no room service or housekeeping to come make up the beds

room needed to be cleaner, and the gym also.

everything front desk they are super!!! cleanest the pool very clean breakfast very good

the suite, the pool, the laundry, the gym needs a press bench but overall excellent facility

could be call a suite, clean, 2 tva, (one in the bedroom and another in the living room, excelent breakfast, nice people taking care of

can rate this high because the staff was excellent the maids and the breakfast staff and front desk

free parking pet friendly and quick check in service

was advertised that kids eat free “all stay long”, off the kids menu

the bar was my favorite place to be. alexis was a great bartender

there was shuttle to and fro airport but no shuttle to close by shopping areas.

confortable, tv, fast elevator, good parking

loved the room, the pool, the gym and the staff

it has a huge, free parking lot

rooms are big with a small kitchen, fridge, dish washer, microwave etc.

room service

my kids love it, too

breakfast

the pool area and that everything was clean

i needed an early check in since i had my 1 yr old grandson with me and the front desk rep checked us in

cleanliness, friendly personnel, the gym and the rooms

it was clean and breakfast was delicious!

couldn’t early check in

just for the f1 race days… the locations was close to the shuttle station… the charged me for early check in 50$ and 20$ for make my check out a couple of minutes later… the hotel is terrific

like a weekly hotel, no early check in, will not keep your luggage prior to check in time, was not satisfied with the

i was not fond of the breakfast, area was also cramped.

loved the pool, a/c, the breakfast, staff were friendly, and everything was beautiful!

great area and location for highway and to my main event,hard rock casino

also i was able to get the late check out for about $10 an hour

hotel offered breakfast which they had a great selection, they also offered shuttle ride from airport and to the

pool was great. the pool bar was great all the employees where helpful and always smilin

the pool the first drink was perfection, in the second one they didn t use the same ingredients

would highly recommend hard rock hotel & casino in hollywood, florida

parking a little confusing

was not comfortable the room was very clean the staff was very friendly very helpful the room service i order the young lady was very well mannered even when we checked out and we're going

parking was a bit confusing

nothing except losing money at casino..lol

cool spa area and nice rooms

the spa was relaxing

the staff was very professional and fast, offered valet parking at a good price

fabulous breakfast. clean everything cooked perfectly. wide variety everything fresh

huge room, great kitchen facilities

breakfast is fabulous, kept well stocked and clean the whole breakfast time

location, breakfast and kitchen

big rooms, comfy beds, good breakfast

loved the room, but need to update on the rooms there is no golf view

excellent gym, very good pool, and parking area

the room was nice. also went to the gym.

morning after social event at pool area, no sunbeds were available

orts bar and grill etc

i needed: a comfortable bed, good internet and cable tv, a reasonable shower, a reasonable gym and swimming pool and a very good service

hotel was spotless, the staff we tremendous , the breakfast although they say it is continental is far better than that it was awesome, the staff

nothing. the location, the room, the breakfast, the parking, all was excellent.

good breakfast, comfortable rooms, have us late check out we needed..

have good time, my grandkids enjoy alot the pool area

reasonable pet fee

your gym was very nice as well

didn’t use the pool but it looked ok, maybe a little

they had gluten free breakfast options! start very friendly

the breakfast was great. the staff was always friendly and helpful.

the heated pool was amazing! the hotel was exceptionally clean

clean, pleasant staff, great neighborhood, grounds well kept, peaceful, clean gym and pool

location the staff the food was great not to mention the fact that the swimming pool was

no wifi access

have to walk to the bar for ice

was really lovely to have the shuttle over to the hard rock before the concert

free laundry room free breakfast

full kitchen and spacious with a laundry and gym!

space utilities and facilities(gym laundry room, breakfast and lounge area, swimming pool...)

staff,cleanliness,breakfast,gym laundry room and pool were exceptional.

the hotel could add value to their service by providing a shuttle service to the airport.

never experienced this top class service. price quality wise great offer! good pool and gym!

drinks they made we're outstanding my husband and i had a wonderful time it was very relaxing and room service was

golf and spa

the gym was too full

the pool

the restraint bar area closes to early

great pool area with beautiful decorations

it was clean inviting staff was great and helpful. bar and food was good

a little construction pool area could've been a little more inviting

the staff was service orientated, from the front desk to the breakfast

breakfast very good quality, beds are comfortable and het shower was great!

breakfast was overpriced for what they offer

no pool

best breakfast we ever had in the us!

i liked the hotel and the proximity to the airport and and that they offered a complimentary shuttle

3 days later telling us we can no longer have breakfast for 2 adults but instead 2 adults, 2 kids

we got in late so it was nice to have that as an option for young kids who have traveled all day

was headed to airport to fly on vaca and gentlemen offered to leave vehicle there and take shuttle to airport

shuttle to and from airport, heated outdoor pool, clean, computer n printer, for any personal need

breakfast options limited and must pay for them

room, pool, gym

nice hotel close to the airport, large clean rooms, good breakfast in the lobby corner, starbucks around the corner and samantha deserves the reward

need more gym equipments. elevator is very very slow.

customer service was fantastic i enjoyed my stay with my kids. will be returning soon

the bed is very good and wifi is excellent.

very clean, the breakfast was delicious

were workers walking around but not one stopped to ask anything, there was a family with little kids ahead of us

this was absolutely perfect, very clean, great customer service, free breakfast included, free wifi

i wish they had told me that they will not be serving breakfast due to covid19.

the room was great for a family with older kids

variety of food for breakfast, and the bar are was quite and quiet

of the room, bath, in room bar area, bed and television - all very nice and comfortable

extra bed for kids and breakfast , eat around the checkin desk

we also loved the pool and fitness services

catching the shuttle to the cruise port was a little chaotic.

shuttle to the airport was great, and we parked our car at the hotel for much less than airport

it clearly stated that the rooms was for 2 adults 2 kids, we should not have had to pay this

shuttle took a long time picking us up at the airport.

convenient location, easy parking, gym & friendly staff.

nice gym and pool, huge rooms

it was too cold for me to go swimming in the pool

breakfast and gym.

the free shuttles to dolphin mall and regular shuttles to the airport are incredibly convenient and free

the bar and restaurant are also good and serves food until 10pm

it wasn't crowded so we were able to enjoy the pool area

comfortable rooms super clean good breakfast loved everything

outside pool was green, dirty, so we couldn’t use it

we loved the pool and free shuttle to the mall

got up the next morning and used the treadmill in the gym and then had breakfast in the kitchen area which was excellent served by a very friendly staff

shuttle from the airport to the hotel was appreciated but, it was a very long wait and the drive

the kids utilized the pool for a quick swim which was enjoyable

i was there with my husband and 2 kids for 6days

there is no water in fitness

the pool was fabulous

the airport shuttle worked very well, was on time and easy to contact

to the airport and there's a lovely golf course to walk around

inside pool area looked a bit questionable but we didn't use it

laundry was not free

great location, great breakfast selection, extremely clean, and friendly staff

it was really unnerving for someone travelling alone with two small kids

the kids lived seeing the airplane on the runway outside the window

close to everything. with a golf course l'ose.

very clean, quite and offers free airport shuttle.

they have laundry facilities

like everything about the place especially the free laundry facility and i really enjoy the

equipment at the gym was above average

very nice hotel room with plenty space, the laundry room was also convenient

breakfast, smiling staff, cleaning, easy access, big rooms, kitchen stuff, wifi..

nice hotel free laundry

the most important thing to us was laundry service

very slow internet, some stains on the sofa, old lifts, tiny gym

it had on-site laundry facility which was a plus for me

the wifi didn't work that well. the pool could have been a little cleaner.

location cleanliness and comfort. decor. shuttle. on site parking staff

able to contact hotel for shuttle on the way there so we ended up getting a lyft after 5-6 calls to them

the outdoor pool was clean and refreshing

just wish the pool was at the back of the hotel instead of in front

i've stayed before. it's always clean, the staff kind and professional. shuttle on time.

clean and tidy good food gym facilities

have laundry for guests but don't have coin exchange for guests

location, design, room size, breakfast, gym, parking place,

the pool looked great but again, didn’t use it

i liked the presence of a pool for the children and a gym

young kids are running and screaming up and down hallways late at night

parking is expensive.

the location was perfect. lots of free parking.

wifi worked well

- they has laundry and iron inside the room

all was good no problem. nice pool, gym, restaurant

was alot provided in the room, for example, fridge, two burner flat stove, coffee maker, toaster, kitchen utensils, pots and pans

breakfast was ok

the pool and free breakfast was also great

marcio in the kitchen, went over and beyond to ensure that our meals were fresh and presented well

the staff was extremely friendly, the housekeepers were amazing, they had a real breakfast, free laundry room, pool, clean rooms, fitness center and the list could go on

front desk staff very friendly. nice pool

was great wouldn't give me early check in when i called not even an hour early but that's cool it was very very clean the

lot of deferred maintenance and the swimming pool was closed down but was not mentioned on the website when booking this location

unable to get room service due to the pandemic

restaurant and bar should open sooner but great after 5pm

the time the pool closed

gym should be more equipped and it is not very clean

pool maintenaice. only 2 chairs

it was very clean and i enjoyed breakfast along with the bar and pool!

gym, room

nothing is bougie everything was wonderful the ladies at the front desk for extraordinary the gym was available was open and it was amazing everything was amazing i just keep talkin so good

free breakfast was good, everything you need to get

was full of roaches that is how i ended up in this hotel i recommend this hotel to anybody with kids it is clean it is safe it is comfortable you will not regret being here or bringing your

swimming pool

pool hours close to early

good breakfast, laundry services at the hotel

breakfast and staff service

breakfast

pool was out of service, and some of the equipment in the fitness center was broken

booked a room with a kitchenette, including a stove top

it made our arrival very pleasant and welcoming, especially traveling with young kids

it made our arrival very pleasant and welcoming, especially traveling with young kids

he was able to give us an early check in less than 30 minutes of our arrival and was super nice

coffe machine dirty yet after room service finished

the facilities are in great condition, the gym and pool are top-notch, and the location is perfect for getting around the area

wifi 300 kbsec. the same as it was in 2019. they will not fix

also, the kids jumped in the pool in the morning and then a maintenance man came out and said they were doing

wifi was a bit spotty.

the restaurant staff especially rudy was extraordinary and the shuttle service, a beautiful mercedes van with a wonderful driver is the best

shuttle service to and from airport

clean, close to the cruise port and offered breakfast.

breakfast was awesome airport shuttle and driver was great

excellent breakfast and reliable airport shuttle

i had to clean out the pool myself. it didn't seem like it was kept up.

we have kids and we request for the downstairs and as our request they give us room near the exit with kids

roof bar was really nice

the hotel and room is clean. lot of free parking lot. near the airport gym facility open h24.

easy to use shuttle service to and from the airport

spotless nice room. awesome top floor bar and restaurant

airport shuttle was great

i used the pool on my last day to get some sun

the pool area was particularly pleasant in the

i did not like that there was no hot tub at the pool area

bed comfy pool nice check in and weigh bags

nice pool area, good food

the food in the restaurant for both breakfast and dinner was very good

the restaurant menus are good, food quality was fair, no room service

airport shuttle

cleaning people were not friendly at all, no room service , breakfast stopped at 10am and no more food available til 5pm, bathrooms need

nice lounge bar/dining area

on the pool sofa and lounge is not waterproof and is wet anytime also look dolirty bar needs staff

see above. also room service in the card bused boxes was a notch below

property was great and received an early check in

little slow but good), nice bar and coffee shop with smacks, shuttle to the mall and parking is convenient all good and nice

i love the fact that it had a restaurant and bar on site and right across the street from aventura mall

the same single switch for the bathroom and bedrooms, which is not very convenient when you have kids sleeping and you want to take a shower

great rooms and amenities. very good gym too!

great stay for short visit with enough gym equipments for workout

location is good, building and rooms are good, laundry service is good

the pool was amazing

good location, great pool area and friendly staff

food, staff, room, gym

the pool had plenty of towels available at all times and the gym has plenty of machines

gym area & nice pool

the pool area

staff was great. room and pool were clean and nice. breakfast was very good.

location, room with kitchen, laundry facility with mobile app.

had laundry machine but no change for coins

the rooms were decent. we had a suite which had a nice kitchen.

the laundry not working receptionist said it was

oking or the hotel), but there was a problem with the early check in / late checkout feature that was supposed to be part of my package

like the location, breakfast and transportation to the cruise port for an additional cost but it was worth it

large suites. kitchen was fully equipped

and in the kitchen area of the suite the ceiling was leaking a bit

nice they offered a shuttle to airport and reception in evening

good breakfast & dinner. comfortable room.

cozy bedware, cleanliness, amazing guest service, dumbbells and treadmills in the gym, nutritiously satisfying complimentary breakfast

had reserved a late check out which they have an option for however there was 5 different occasions where some

we spent some time at the bar the drinks were good and fairly priced

of the hotel, complimentary breakfast, easy check in and check out, and the complimentary late check out