breakfast that is included is incredible, the cabina was amazing with the most incredible views,

had a hiccup with our breakfast initially, after some back and forth hotel agreed to include the missing breakfast but it

breakfast with a view of the volcano was pure paradise we could have stayed another week

facilities were tranquil but exciting for the kids and very relaxing and peaceful with calming spa music played along the walkways and within the facilities

breakfast was good enough. personnel was great. location was awesome.

the facilities were tranquil but exciting for the kids and very relaxing and peaceful with calming spa music played along the walkways and within the

nice temperatured pool to play with a baby

nice pool and hot tub area

i arrived 30 mins before the 3pm check in and was told i would need to pay 15 for an early check in if i wanted to access my room - this would be understandable for hours earlier, but

breakfast was fair

paid for breakfast included but the breakfast included was not the buffet but a plate with a few typical

beautiful garden, roof terrace. good breakfast.

great staff, great facilities, great bedroom, great massage, great breakfast

the complimentary breakfast was fine but minimal given the cost of the room

dinners and breakfast were delightful, and the service was personalized and attentive

included breakfast was not as great - you’d have to order a la carte options for additional cost

only complaint if i have to have one was the breakfast isn’t good

pool wasn t working properly, it had an algae buildup and was quite dirty, which was

the best part is the hotel offers free parking

design, gardens and understated but good swimming pool

the pool was too cold. i didn t enjoy this on my family didn t like it.

pool towels provided

- the breakfast was included and wonderful

were super friendly, breakfast was good, courtyard was cute, and the view from the roof is solid

ala cart breakfast very good

it is possible to pay for laundry services

staff was very friendly and helpful and the included breakfast was excellent

restaurant/ room service menu not very good or varied

beautiful grounds, great pool and very helpful staff.

my mother in law goes to the jacuzzi with one of my kids

this is a great place for kids-- there's a little daycare room, a large pool, pingpong tables, a playground, and more

una and jacuzzi) is in bad conditions

it would be nice is room service was open 24/7 though and if the pool was available for longer throughout the day

breakfast is delicious

it would be nice is room service was open 24/7 though and if the pool was available for longer throughout the day

breakfast so good and delicious

breakfast was fantastic.

the staff were really lovely and breakfast was great

but if i have to make a suggestion i would say to include maybe a few more options in the breakfast

breakfast was delicious, room was gorgeous, lovely terrace, all round great!

en up to the bathroom) are all beautiful

taking breakfast on the rooftop with a view of agua volcano was magic

parking is fenced in

location and parking lot

is served till 9am and there is no room service

beautiful property, very quiet and good breakfast

the location was excellent, there was private parking, the rooms were clean.

great to have a kitchen and washing facilities

the kitchen was well stocked with the basic equipment for cooking, though we mainly used it for making

kitchen fully equipped

nice big common space, living room, dining room and kitchen

very secure with parking area

the breakfast was fantastic but i wish there were more variety to the dinner menu.

i loved the rooftop terrace bar and the wonderful seating area for meals

location and facilities. renewed classic palace. great breakfast

it was my first time in guatemala and the breakfast had all of my cells excited

it didn't have a pool - however we were aware and we didn't mind.

breakfast was delicious with a stunning view from the terrace. wifi worked well.

eakfast advertised as included free), wifi charge, though again advertised as included, an lastly room cleaning

good wifi

the wifi connection in the bedrooms was not good

wifi was amazing and the workers were so kind and helpful

the parking is very small

we had to wait about 15 minutes to get somebody to open the gate of the parking lot

the restaurant is quite good, and the breakfast options are extensive

loved that the parking is onsite and that an amazing breakfast is included

the kids really loved exploring the grounds

great breakfast. beautiful setting. best of all: the staff.

wifi occasionally spotty.

the most friendly staff and the best bar in all my travelling experience

rooftop and spa. the dining room and bar were nice

breakfast, kind staff, gorgeous views from rooftop, comfy bed, got early check in, and only 10 min walk to town

gym and sauna were out of action for two days with no warning and no alternatives offered

parking is a bit far

large kids playground

breakfast was good food arrive cold to my table

wifi was awful

the tipico breakfast was 10/10

the breakfast is amazing and you are greeted every morning with a smile from the very friendly

strong wifi

breakfast is good

great staff, excellent breakfast, comfortable place to stay.

we love the safe and secure underground parking lot

breakfast is beyond and the indoor/outdoor courtyard throughout the hotel make this place truly

breakfast was excellent. location was perfect

parking is free, which is a great perk

parking on premises, underground and included in the bedroom rate

good breakfast included with a great view of the volcano

be a litte more organized, it would be good to get the breakfast coupons on the day of arrival and coupons for partys like the salsa night without asking,

beds, fully furnished bathroom with hygiene products, great staff and a fantastic fresh breakfast

very good breakfast

pool was very small

location, has a nice parking spot and very good room service.

the staff, beautiful room overlooking the garden and the included cooked breakfast.

breakfast is ok, wifi works, some of the staff speaks also english

there is a pool, but it is small

overall wonderful n great lil kitchen

also the availability of a kitchen to store / prepare food

placed next to public coffee and laundry room

one extra point for the fast and good laundry service(60 quetzal) for a huge bag

very pleasant and helpful staff i did not know there was a kitchen.

awesome customer service. requested early check in and within minutes received an answer.

personally doesn't bother me, but there is a bar that occasionally plays loud music that can be heard slightly from some rooms

best of all same day laundry service for when you return filthy from volcano ud83cudf0b hike

i work on line and found the wifi and work space was top notch - even for bandwidth rich zoom calls - great views of the valley

great location, the best staff, cozy and good value hotel -- don't miss it. great wifi

the location was fine and the laundry service offered was good.

i am so glad we were able to eat on a rooftop bar rather than inside

the first room was in corner next to a bar and no windows

the room off of the bar is noisy

the staff was excellent and we were even able to utilize their laundry service which was super helpful

updating some of the hotel's art while we were staying there and the owner,gustavo, covered our laundry service for the minor inconvenience

close to everywhere, good wii fii, they also offer laundry and transport service for extra charge

and a great laundry service

my laundry was done and folded for a very reasonable price

there is also a nice kitchen area and the terraces are nice to sit out and have breakfast

kitchen equipment is mostly broken

the kitchen could be a little better cared for - dish towels for drying dishes etc.

the kitchen is located in the lower terrace with a fridge available for guests and a supermarket just

there was a broken window that didn't open and one window that opened into the laundry room

only had a short stay at this hotel and did not have chance to enjoy the free breakfast

the courtyard room was charming and the noise stopped at 10:30pm but then the breakfast clinking started around 7

staff was amazing and i love the breakfast

the wifi didn t work

breakfast and great room service

also they charge 40q a lb for laundry which was literally outrageous

laundry service was reasonable price

speedy laundry service

the laundry service is high recommendable

wifi worked well in our room next the the kitchen

cheap laundry, it was actually cheaper than nearby laundry places

the staff was outstanding and the breakfast was delicious

delicious breakfast

hotel has restaurant and bar on site

bedroom super comfy, breakfast delish ,spa massage was soo relaxing ud83dude0c christopher in the front desk was excellent with

great breakfast quiet good roof top terrace

this could be a great stay if you re a family with kids due to the fact that there are 3 other beds in the loft area

this could be a great stay if you’re a family with kids due to the fact that there are 3 other beds in the loft area

om 23 if i remember well)

free coffee and water refills, terrace, really helpful and friendly staff, good beds, good wifi, really good price-value

internet in my room didn t work, i had to stand by the door to catch wifi

wifi in the rooms was poor

great wifi

staff were helpful with all our questions, organising tours, laundry etc

we had the room with spa access which was so cool being able to walk from our room to the spa in our robes and have our

also, their laundry service was fast and did a good job for a fair price

clothes came back from laundry looking worse than before

it is comfortable, if not fancy, it has a pool, and it is less than a block from antigua’s central square and thus close to all of the

not having hot water but we didn't have that experience and we were impressed with how good the wifi was

i can t forget the breakfast options; the food was plentiful and tasty

food for breakfast was great, as was the rooftop setting

the breakfast on the terrace was really good, the women at the front desk was very attentive

wifi was not working in the room, it worked fine in the lobby area but it wasnt connected well in

even the wifi signal is low

the second one didn t have a good wifi connection and i found two roaches on the room

working wifi

wifi. variable. dropped al 3 of my devices frequently.

wifi worked quite well :)

we could store our luggage and they could help us with our laundry very quick

laundry service was poor

their laundry service is great and fairly priced

because of the easter week processions, their off-street parking became a real plus

the hotel is in the middle of everything and since they have parking space for your car you don t have to use your car until you leave the facility

n who did not care carefully about our needs and questions, women being far better) wifi difficult to catch sometimes and

wifi not real fast, but strong enough

parking lot leaves you wondering

the best breakfast i had in guatemala!

my kids loved the pool

ancient and historical facility, swimming pool, spa, museums, the ambiance and exceptional breakfast buffet

location, bad room service / not possible to have breakfast

is not a very kids friendly hotel