the pool was warmed was so nice

pool restaurant gym laundry all very good

need to repair many of their laundry appliances as around 4 out of 8 or 9 machines work

nice hotel and room was right next to bar

very good quality restaurant in hotel is good guy on the reception wasn’t friendly, but he did early check in for

room was equipped with a kitchen, modern and very clean.

rooms has a kitchen inside, this is good

breakfast menu was monotonous and lacked variety.

the breakfast was ok but lacked bread and some muffins

breakfast was practical but could be improved.

beautiful pool and deck area

pools can get dominated by small kids

the facilities like the gym & pool were great, the staff were helpful & pleasant

even stumbled across a free pool party they host every sunday

was helpful and kind , heated pool was amazing and location is unbelievably close to attractions and restaurants

no room service

great pool area, although very popular

water in the swimming pool could be cleaner. band aids and tree leaves floating around

loved the 24 room service

the spa is lovely

room service only on request

if you're going to use the pandemic as an excuse to bad room service - maybe you should just close

the restaurant and bar were very buzzy and the outdoor pool and heated jacuzzi easy to access and enjoy

fact i couldn t boil water for a cup of tea and no room service

swimming in the pool and hot tub were great after a long day of walking and sightseeing

we loved our bartender jordan

really good clean room, good room service, perfect location

next to a busy street so there was traffic noise. pool/spa area is small.

the snack bar was great and not too expensive

the gym was rubbish so not really useable

we requested an early check in, got it with no issues (even ended up with a better room than expected

outdoor pool was small

due to covid, no room service.

bar closed early and is only open a few days a week

breakfasts. service . brian and jesse at the bar are excellent employees.

the chilled out atmosphere & kids loved the wee pool & ping pong tables

was a little loud when our room was right next to the pool, hang out area but they moved us and it was great - totally quiet

are a great size and have a fun and jovial vibe, the gym is well equipped and you re minutes away from abbot kinnney or venice beach, highly recommend

pool and spa were great for an end of day relax

staff, comfortable rooms, great hot spa whirlpool

within the hotel, there's a starbucks, quiet areas to work, and a clean gym

the option of using the hand nozzle

relaxing atmosphere and staff, good gym and pool. buffet breakfast was included.

room view pool

the other thing i didn't like were the dumbbells at the gym that start at 25 lbs versus 5, 10, or 15 lbs

location. view. breakfast. bikes.

there were extra costs to pay when you arrived including for wifi and tea/ coffee which i had thought were included

so there was no option for room service

pubic hair in bed room service: systematically forgot silverware

we desired one quick night away of reconnection on a rooftop and

the vouchers they give you for breakfast are incredible

breakfast was not delivered that day so we missed out on it

to walk to get breakfast

croissants, juice, tea & coffee for breakfast were delicious

position is 1 minute from venice beach and breakfast is delicious at a nearby bakery

for a wifi, gym and pool

i didn't get a chance to check out the cafe and also the pool but everything about my experience there was great

road noisy had one room on 3rd floor lincoln road side was disturbed by road noise and noise from gym

there’s a gym nearby

they also have a coffee bar where you can order specialty coffee

the gym was really great

parking is expensive. hotel bar drinks are overpriced

the most comfy bed i've slept in some time and the room service was fresh and flavorgil

the pool look a bigger in the pictures

kids really enjoyed the pool, which was a great escape from busy santa monica pier

the gym and pool area is small

the pool and the spa are fantastic and you have a clear view of the pacific ocean

our room was ready for an early check in - much appreciated after the grammys arty the night before

location, amazing views, great bar and food, but the staff take the prize, what an amazing team

we didn't have time to check out the spa or pool area this time but we'll be back in november

we like the room, room service, the food and variety, location, and friendliness.

that i can't open the first time the battery was dead, then they let me in the hallway whit my kids for more than an hour waiting for them to fix it

a basic hotel but it s fine, the room service food was very nice, the room was clean and i wasn t disappointed when i arrived

as we were traveling with kids, having access to a microwave was essential, so this was inconvenient

like that there was a bar right at the main entrance, forcing me to walk by with my young kids

the breakfast was fine -- basic continental with microwavable pancakes, juice, coffee, cereal, rolls

room was clean, free continental breakfast in the morning was a plus

breakfast was fine. location good, street not noisy which was surprising.

i didn't even know it came with breakfast

really enjoy the breakfast make your own pancakes

breakfast place struggled to know what to do when a power cut struck (it seemed almost impossible (+)best location, best breakfast and everything (-)the breakfast was delicious. beautiful view and friendly service. (+) the outdoor patio was excellent for breakfast (+)fab breakfast. great location. (-)not that keen on the inside area of breakfast space (+) the breakfast was delicious (+) also some very good breakfast spots are in a 5-10min (+)much everything, genuinely one of the nicest hotels to stay, great pool area, breakfast in the conservatory at coast always a treat, rooms are absolutely wonderful (-)the breakfast in the restaurant was so so compared to the price we paid

spa policies when confronted with travel disruptions

beach chairs, bikes, pool, view, vicinity to santa monica pier, to 3rd street, staff so super friendly, vale parking,

room service menu selections

housekeeping and room service very efficient

peloton in the gym

the pool was closed one day, they offered us (at no cost) a beach set up with an umbrella, towels,

bar area is hip, bedroom was clean and comfortable - gym reasonably good too

location close to santa monica pier, super friendly staff, nice rooms, great breakfast, kids loved the swimming pool and we got some bikes to discover venice beach

loved the style location is great - walkable to beach and shops comfortable beds gym had peloton

were screaming kids running around the lobby in dripping wet bathing suits, which i thought was a bit

customer service and overall experience, room service order was wrong and hotel was oversold.

pool outdated and not staff to moderate the kids’

no room service

pool outdated and not staff to moderate the kids

kids enjoyed the pool

clean, great location, friendly staff, lovely gym & outdoor pool

we were five in a room with two queen beds and a sofa bed, so one of the kids had to sleep in the sofa bed, which

my kids liked the pool and the upper end breakfast

loved the cookies, access to breakfast even after service time completed in the cafe area, laundry on site to save on in house cleaning fees and how everything you need is pretty much

cell service wasn't great in hotel and wifi was slow at times

card was over charged for my stay but the staff made up for it and made me and my kids

pool, room and gym

wifi went in and out over a number of days

it s clean .. quiet.. nice gym .. wifi is good

i don't understand why the hotel doesn't have room service

sunset on the deck was great, breakfast both days was excellent

the outdoor dining space by the pool was a great option for kids + teens

room service food was tasty & my neighbors were not a bit noisy

we did get comped on breakfast and a couple of snacks in the room - value $100

fitness center guest laundry was a good bonus

laundry room needs casual cleaning for machines, was dirty inside with hair and clothes fiber

they also says breakfast is included for 2 adults + 2 kids in their

restaurant and bar close early

there was no room service for even water.

i just think a pool at the hotel would be great

we appreciated the availability of ev chargers on the premises.

breakfast, very nice room, safe place, close to buses

good location car park breakfast provided ( basic) good restaurants walkable distance 10

laundry was available in the hotel premises only

could’ve been more options for breakfast, but it was technically continental so that’s fine

however, they offered a shared kitchen, which you could cook, whatever you need soit wasn't a big problem for me

the kitchen facility is a work of art and best of the best

wasn’t a huge fan of the breakfast, it was great, but for the amount i was paying i’d expect a little more variety but

comfortable, clean, very convenient, breakfast 5 stars

swimming pool never had any sun however the hotel had a lovely terrace area that did see sun

the only time available on saturday was 3pm which cut into our beach and shopping time, but my kids really wanted to swim

instead there is a health bar to buy food and drinks and a small market/shop but expensive

perfect location. great staff. great pool.

pool in the picture looks bigger than actual size

location, modern, pool was awesome, close to everything

anyone can use the pool as no key card required to enter.

room service was average for the high price

parking and room service prices were expensive.

guest services, room service, housekeeping, literally everyone was kind and went over and beyond

during our stay we didn't have our room serviced two out of our 4 nights

en the wheather is nice it is not an issue as running on the beach is much

room service was great- i had the french toast breakfast

the breakfast and te room

and their 24 hour room service now only has 4 il old items and does not even have the 5 printed on the menu

airport shuttle, early check in

the super helpful and friendly antonio and curtis who are two of the lax to hyatt regency lax shuttle drivers

location and shuttle bus to airport

pool was filthy

didn't see a buisness center/gym/nor pool on site

location; comfortable apartment; great hotel facilities with spa and heated pool; great rooftop bar

beautiful clean room, comfy bed, lovely bathroom. loved the pool and spa area

beautiful clean room, comfy bed, lovely bathroom. loved the pool and spa area

i especially loved the pool area - it s the perfect chill-out spot to unwind and soak in the serene surroundings

room service food selection not enough and parking too expensive after paying so much for a room

nice spot close to the airport with a regularly running shuttle.

location, easy to order room service, driver for the shuttle was exceptionally nice and helpful

personnel when we arrived was not friendly at all...we came with kids

wish there would have been a pool.

because of that they gave us a nice room and late check out

the swimming pool was small and they should have had a jacuzzi !!!!

helped me with long term parking and airport shuttle

facilities eg many usb and power outlets, good wifi in room and restaurant

the gym was excellent.

we, especially the kids loved the robot room-service

breakfast was superb; we ordered through room service

super clean rooms, great features, like a self laundry and gym.

unable to get room service after 9

kids loved their own space, and it was perfect for our weekend getaway

space in room, kitchen facilities, breakfast and evening entree included, gym and location

had to walk over to the gym to get water bottles filled up.

the gym was very small and not air conditioned

the gym is not 24 hours, and you have to make a reservation for using it.

if you are more than 2 people in the gym, you can't actually ues

need reservations for the gym and you have to go outside in order to enter the gym

new hotel with rooftop bar and pool area ,fabulous gym and in a reasonable location a few blocks from the

room service rigatoni bolonaise

enjoyed the rooftop pool, smell of aesop stuff

the adjacent roof bar and restaurant was also a very nice place to be at night, albeit probably better in the summer

ch a good body massage

to airport and we were given an early check in which was great for a night flight

close to airport friendly staff nice pool great restaurant

comfortable and clean ! my kids love the swimming pool!

still facilitated my early check-in which was much appreciated after a 24 hour long flight with kids

location, gym, bed, price.

the gym is an inside/outside set-up and has everything you could want/need - fantastic

spa is nothing to write home about for a property of this calibre and the pool area can get cramped

gym facility poor, spa a bit expensive and not too service oriented

luckily nothing was in the car bar one empty shopping bag

many rooms with stunning beach views and great gym and yoga classes. fun vibe.

we enjoyed family time in the city with our adult kids for a celebration

breakfast was lovely, great service from our waitress stephanie

we were traveling with our toddler and they had a treasure chest for kids so she was able to pick out a toy to keep - that was a sweet touch that we really appreciated

hotel is beautiful and stylish, breakfast in the restaurant is very delicious

the breakfast was lovely, staff so friendly and the bed comfortable.

pool on the roof

the breakfast was great. and the staff was exceptional especially the front desk..

was clean and accessible with airport shuttle

i don’t like being limited to mini bar prices

the bar was accommodating though

gym was brilliant with very modern and new equipment

also being on 20th street - it's a fair distance from the shops and beach for those with kids

gym small but modern & clean & we made use of the complimentary beach bikes

one specific young lady at the reception desk on monday april 15th evening dealing with the free shuttle service

room service once per 3 days that is fine, but no equipment to dry your towels

they allowed a late check out when i requested additional time to shower after completing the la marathon

service, clean room and bathroom, delicious breakfast, great location

the pool and the spa are not in the same area.

breakfast, room

pool still closed, but it's a pandemic. what do u expect?

bar and restaurant accommodations on the premises

the location was perfect with a free shuttle to the airport!

the laundry room and iron + iron board were appreciated and utilized

nice heated pool area, restaurants were really good

second stay at the sonesta, lovely hotel and staff great location and shuttle service to

early check in, close to airport, great staff

also, the gym was huge and very clean

great facilities including gym, washing and drying and great breakfast

the pool was fantastic

gym was outstanding

a shuttle is available from and to the airport

the beautiful art as soon as we walked in & the early check in

airport shuttle, huge room, comfortable bed, small but lovely pool

spacious room snd quick room service

at 6am with the kids went to the pool , at around 6-45am the pool attendant/cleaner decided to come and clean up

loved the personally made omelet at the breakfast

the pool area could use an update but the pool and hot tub are still

small gym only for fitness

om service)

definitely stay again everything was good my kids loved it the pool the buffet style breakfast the value was definitely worth the stay the room

mi kids enjoyed the steel cut oats with plenty of nuts, raisins, shredded coconut and chocolate chips

there is a decent gym in the hotel and a starbucks next door

great breakfast and gym

in for our kids' prom to attend at the marina

the breakfast was excellent and included in the price

the pool and gym closed a bit early for my personal taste

the pool and gym closed a bit early for my personal taste

the gym was clean and nice

n)

one answered at room service, when i went in person to order, i was ignored

pool and comfort

restaurant, the fact there was a starbucks in the lobby, the gym, the view, the room

where is the legpress in the gym?

we enjoyed the pool, the restaurants and laundry, and the balcony.

my kids and i love the pool

the gym was good

updated rooms and 16th floor bar was quaint and our bartender amazing!

the hotel had a bar and cafe. i was able to get a caramel frappe without going to starbucks.

the only lacking was pool side with towels we're limited or sometime none

✓nice view if you have kids, the would love to see planes landing or rising in the sky

rooms were clean and comfortable. my kids loved the waffles and hot chocolate

greeting, accommodating staff, lovely new & clean rooms, gym, pool, free airport shuttle, close to the airport, free all you can eat breakfast

breakfast and a bag with water and fruit, bar was really nice as well

clean and tidy . lots of amenities, laundry, gym, breakfast and pool all on site.

super comfortable bed, state of the art gym and very clean! the staff were super friendly !

staff for room service was horrible

room service wasn't good.

would prefer to have had the bar open and food for breakfast available

didn't like that the jazz bar and restaurants were closed due to covid19

i would have liked a bar or light meals available on site

we couldn't take the breakfast because it was served until 7am and we had to leave at 6am due to our flight left too

very friendly and has shuttle to the airport

great staff and a nice breakfast bar

walked a mile each way to get to a little bar and grill

lobby has a bar next to the reception desk

fridge didn't work & on the second day of our stay our room wasn't cleaned by room service

lobby has games to entertain the kids and free shuttle to airport

the laundry facilities have pipes going

shuttle service to-from airport every 30mins which is so convenient for all travellers

weekends at the bar always has a nice crowd, good drinks, staff is awesome!

they charge for an early check in. even if you are only 15 mins early.

no gym

our kids were very disappointed about the pool and we didn’t get the room we reserved

the parking price was amazing (11$ per day) and they don't charge pet fee

long hours of operation of the pool 6am-11pm

gym was closed

60$ early check in fee

00, good, close to the airport (with an option of free shuttle by small bus every 30 minutes)

for money , good staff , decent breakfast , very good shuttle transportation

a great stay near the airport and shuttle for airport runs every 30 minutes

the hotel gym was nice too

have liked there to be food options other than breakfast, and the breakfast options were not great

last day in la and enjoyed a lot. free shuttle to lax and need to set up schedule when check-in.

shuttle was fairly punctual (give yourself 1/2 hr leeway)

informed we could check in now but would be a $30 early check in fee