the pool is only a very tiny and shallow pool. we chose not to use it after seeing the size.

excellent breakfast. bit noisy due to kids and parents attending a nearby hockey tournament.

room was nicely decorated and well equipped. breakfast was simple but had a variety of options

breakfast was great clean hotel friendly workers

there were men who were loud and yelling for their kids in the lobby and hallway outside my bedroom door after midnight

very clean and swimming pool, 100% smoke free inside..laundry is available

awesome clean big room, comfy bed and nice parking lot, handy having food and bar on site

24 hr coffee bar was a fantastic perk

comfortable hotel with amazing staff and hot breakfast included

breakfast wasn’t until 10am during the week

gym, pool are accessible bar and restaurant closed because of covid19 the staff was okay.

beds were very good, as well as the gym and pool

there is a pool with a hot tab and a gym

the bathroom, it would be good to have a safety bar in the shower, the light around the mirror lit the room but the mirror itself was dark

beds were very good, as well as the gym and pool

room was great, the pool and hot-tub where amazingly clean, the complinentary breakfast was a 10 out of 10

couldn't get wifi to work

i was quite fortunate to get parking spots within a short distance to the entrance

bar only open until 11pm we would get back from the curling we were watching and there was no where

pool and spa was wonderful

breakfast was great

were loud kids on our floor and although security tried to get them to quiet down, it didn’t work and we

breakfast was a bonus +++the man working at the breakfast was so friendly he helped me and my kids to make sure we are ok

the service was excellent and food breakfast they provide unbelievable

rooms were clean, had everything we needed. this hotel also had coin laundry which was a plus.

kitchen in room, coffee and tea breakfast is fine nice little pool good bed

all the kitchen amenities available was great to have- breakfast, especially the pancakes which were so delicious

also public laundry with indoor swimming pool

so clean, so modern, full kitchen was amazing

kids loved the pool

breakfast was excellent

have no negative comments other than the bagged breakfast is tacky

was able to do an early check in so i could get to my event on time, staff was accommodating and polite

the hotel was not fully booked

very convenient to where i had to get early next morning. late check out was great.

they also knew we had 4 kids with us, there was no extra blankets for the pull out bed

everything, the suite, the pool , the gym , the people

location, cleanliness, comfort, staff, breakfast, all things we loved!!

kitchenette, and the free breakfast

laundry and drier were charging 2 dollars each

very friendly desk staff and breakfast staff

glad that i could still get some take out breakfast

pool and gym is closed ! why not information for the website?

pool was a bit busy but very warm, kids enjoyed it

the room, the staff, the breakfast was all top notch

clean and spacious room, various complimentary breakfast, they also have free parking, gym, and pool

wonderful check in clean! great breakfast pool was clean and great for kids!

•our kids loved the pool •staff are very

room design, the overall design of the hotel, pool, gym and breakfast

selection of bar food

spa like atmosphere clean comfortable bed and pillows great views of fall colours on the gatineau

service with the bar and kitchen

salt water pool and hot tub were great, rooms are spacious, bed comfortable, jazz nightly in the bar with great food

only drawback to the hotel was that if you wanted high speed wifi you had to pay extra

outdoor pool facilities

premises were super clean, great views of rideau river. good parking.

the bathtub in our room had a grab bar which i very much appreciated

outdoor pool, restaurant on site, free breakfast, view, trees, maintained green

shuttle doesn't operate in the early, early morning, but the hotel offered to arrange a taxi to

great parking, lovely staff, good facilities

location and shuttle

-lots of parking and options to park around the hotel with -within 1-5 minutes there are tonnes of places to

appearance is great from before entering the parking lot, thru check-in/guest svc and of course the rooms

access with free airport shuttle

the little kitchen had everything we needed

the restaurant and bar area looked wonderful

box breakfast is not really enough - i had to go to tim hortons to get something with protein.

it is the most family friendly hotel i have stayed at. my kids loved it.

rooms! location! pool! hot tub! everything was great!

very friendly staff and shuttle driver

the breakfast was given to me a check-in due to covid restrictions which consisted of a boxed breakfast

loved having the ev charger to juice up the car overnight during the wintry stays

o nights)

great wifi connection. clean pool comfy bed friendly staff

) you might also have some issues with connecting to the wifi, but communicating with the staff usually solves the problem quickly

ordered room service and when it came after an hour wait the food was cold

the hot breakfast was great and we e also truly appreciated the dog friendly atmosphere

the pool is clean and big enough to enjoy a late night swim in peace and quiet

improvements can be added during the breakfast : more dried fruits like almonds, gogi, and fresh red fruits like strawberries,

free parking, close to attractions, pool and gym on site

breakfast is good and the menu is changing everyday

every time i need hot water, it was empty and i had to tell to staff . pool was small .

the breakfast was delightful. the rooms had all we needed.

the pool was fun for them to relax after long days of touring around in the heat

i had trouble phoning the hotel for a shuttle so got a taxi

breakfast

i would suggest that the shuttle be available at an earlier time.

good gym facilities

kids loved it

the kids had a great time at the hotel

the floor, the room, the pool, was all great!

clean, friendly staff, great breakfast, awesome pool!

loved the well equipped kitchenette.

friendly staff, the restaurant was good and bar was good, but limited choices

amenities limited (in hotel and nearby) but bowman's bar and grill (five minute walk up the street) is great

we had a wonderful room with a small kitchen.

it has everything, sofa bed, kitchen with a large fridge

love the laundry facility

wasn’t well cleaned after it was used by the prévu sous customer, there was kids stuff under the bed

very reasonable pet fee for folks traveling with dogs

loved that the room was cleaned every day! room was comfortable and kids enjoyed the pool.

kids running around, but it did not really bother me

kids running around, but it did not really bother me

the bar restaurant would not let my husband sit and have a beer while he waited for food to go

japanese fusion restaurant for a late night dinner/snack and the restaurant with a view of the golf course for lunch

parking is not good for older people

was a bonus, and they let us keep the car in parking for a while after checkout while we went for breakfast and did some sight seeing on the monday before we left

the breakfast was super slow, it delay the check out

booked a room for 2 adults and 2 kids, we had 2 towels and 1 shower gel

room service from adjoining restaurant would have been a nice option

breakfast was not included with stay, but the restaurant with the hotel offered amazing breakfast

with the wifi

big rooms, good location, good breakfast, amazing customer service

waiting time for breakfast.

there is a pool in the hotel that is very nice

breakfast included, laundry room facilities available to the guests and pool/gym for the kids

it was end of room service hours about 9:25pm when i ordered my first night there

room service failed to come twice

clean, had a swimming pool and gym, large bathroom, laundry facilities and room comes with a

adequate breakfast. good meals in bar

the pool was a little on the cool side for my liking.

pool was not in service

bar area on mezzanine was a delightful stop at the end of each day

was under construction which was not advertised on your website, very misleading, wifi kept restarting, picked this hotel for those 2 reasons

would be good to include breakfast with room service

-wifi dropped in and out to the point where we just gave up on it

went when there was a teen soccer tournament and place was filled with annoying kids everywhere

the pool and basketball net were great for the kids!

beautiful gym

room service prices and food were impressive

away from the 1 train; its fitness center is well stocked with equipment & free weights; the laundry room is convenient

variety of the gym equipment would be appreciated

very good location, nice rooms, and nice bar in lobby.

the bar and coffee were great and the atmosphere was great as well

the gym was good!

clean rooms, comfortable beds, nice fitness center, nice bar and commmons area

parking, no bed for kids, price way too high

the wifi was spotty

great staff, good price, clean room. room service was prompt, food was hot.

slow elevators and wifi a bit lagging and slow.

wonderful location ud83dudc4c, friendly staff, clean room, tasty breakfast ud83dude0b

the room service offering closed too early to be of

they accomodated my early check in . robert an amazing man. thank you so much

paying for wifi and parking

the bartender/breakfast waiter miccio was lovely and friendly

most hotels have bar fridges in the rooms i can't believe this one didn't

kids enjoyed the pool

comcast tv was not working and wifi not connecting

the staff, the venue, even the room service

ordered room service for dinner and the attendant on the phone was friendly and accomodating

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kitchen equipment in bare essentials so bring your own corkscrew

comfy bed good cooking facilities , laundry facilities

you could live there, it has it all - kitchen, washer/dryer, dishwasher, microwave, coffee maker, stove/oven and kitchen supplies

didn’t have cutlery in the kitchen, otherwise a fantastic room.

spacious and the kitchen was very well stocked with utensils

large windows, spaciousness, balcony, fully equipped kitchen

and comfortable room, great beds, cute kitchenette with bar stools and full size fridge, nice towels, wonderful location, friendly & professional staff,

at the bar ignored me when i went in for a query about food service

the lady who was the bar tender and waitress at the bar/ restaurant in the building

hotel in a good location with on location parking and a cool bar right next door

hot tub / spa not operational

spa area was not up to the mark. shower by the pool was broken.

for meals, i sat at the bar as i was travelling by myself

have been nice if they specified that the pool was only available to fully vaccinated people

1) smelt like dirty feet or hockey bags restaurant staff was rude when i ordered room

big modern suites, fully equipped kitchen

kitchen was stock with everything you need

hotel, perfect location, apartment style with a living room and full kitchen separated from the bedroom

the kitchen has everything one can need (no oven, but stove, microwave, fridge, etc

we liked the full kitchen

they have plenty of free parking and free breakfast which is always fresh and they refill it regularly

lovely room with a spa tub. very clean and comfortable.

also, check their actual website for spa deal, unfortunately i couldnt get it because of covid

breakfast was good and started at a earlier time

the breakfast could have been a bit warmer.

pool didn't open till 9:30 am which is kind of useless with little kids

then wanted to order a kids menu for m daughter and eat it in the room but was told i had to eat in the restaurant

deprived us of room service ?????

wifi is very poor and hardly ever get a connection in the room

pool is small, but well maintained, and the kids loved it

nice size room. good pool and gym. good breakfast. lovely terrace for a drink or bite to eat.

lovely staff , lovely restaurants. really enjoyed the bar and jazz on wednesday

service is great and the hotel has good facilities, with three restaurants, a gym and pool

a view from window, room was large and clean, pets are allowed, and wow what a great menu for breakfast and for dinner many choices and supports local farmers so always a plus when from farm to

quite pricy breakfast, bar and restaurant.

was closed and the kids were hyped to use it and thats one of the reasons we selected the hotel

of heavy wood from original design, difficult for me to lift, maybe not as friendly to seniors or kids

thanks to concierge andrew campbell for really going above and beyond and making sure that the kids received the

sunday brunch with two kids. way to expensive for what we ate.

just need go turn it on about 15min before use in off peak hours)

breakfast and the restaurant at ground floor were enjoyable

really enjoyed the selection of foods at breakfast

instance, i didn’t know about the exclusive lounge on the fourth four for free appetizers and breakfast until we checked out

hotel has a beautiful terrace bar that looks out over the canal and park

breakfast was not as expected as fairmont standard

the room service was good and fast

i didn't get a chance to visit the on-site bar or restaurant or take advantage of the gym and pool, but i'm glad those facilities were available

free wifi. usb plug ins.

the gym and pool looked really nice but we didn t have time to use

pandemic rules, hand sanitizers, plenty of towels so no need for room service

i'm upset and everything was ruined it was my anniversary for 4 years i had a babysitter take my kids and when i went to go pay it didn't go through they never told me that i couldn't use them a

gym could have had more options of equipment. parking bit narrow and a bit on the pricey range.

excellent location and great gym facilities -opened 24 hours

we were disappointed they didn t have room service and instead of a nespresso machine a keurig or room service for coffee could be added

ee for kids !)

would be nice if the hotel had a decent bar or cafe attached to it

pool was quite crowded other than very early in the morning. lots of families with children.

great room, gym and swimming pool.

our room had all the requirements for a suite hotel, cooking and even laundry in our room

city center nice gym nice pool

great location, comfortable. nice to have a swimming pool

offered us a late check out without asking. staff was friendly and funny.

i arrived there was old food in the fridge and the kitchen had not been cleaned

pool was great for the kids to unwind

when i got to the room it was without kitchenette that we wanted

we found it difficult to get a drink in the bar as there were no staff around

the pool is warm and big enough to swim

only criticism is the fact that the bar staff didn't know how to make a whisky sour, but kudos for trying

the kids loved the pool

poor gym, no nice breakfast

spa suite – king bed

we had 3 rooms for 4 nights-really good value good a family and kids lived the pool

pool was a little small

great indoor swimming pool (water at good temperature)

location, quality of the room, gym, pool, quality of food

stores have moved into rideau centre, leaving many store fronts for lease and a hangout area for kids

room service menu was lack lustre

no parking, no room service

great bar upstairs and you can take drinks back to your room.

hotel is beautiful, the room is amazing, and the facilities such as the restaurant, gym and lounge are so

location, good food, comfortable and well designed rooms and lobby, bar on roof had great cocktails & appetizers

4)room service and staff were awesome

arrived at 10:30 am after an early flight from the maritime

the breakfast was amazingly well made

excellent wifi

getting room service was easy, which can be tough in some other hotels

firdge was not working and of course no one could fix or replace it the room was not fitted for kids

we booked a room for 2 adults and 2 kids

wifi was very slow

there was a small fitness gym with the most basic equipment

there are laundry room and microwave, very convenient

breakfast, one day the juice and water dispenser machine was working but the next day it broke

the included breakfast is delicious and the free parking is so convenient we truly enjoyed being there and the king size bed has inspired us to get

it also included 55 inch tv with kids shows as well

didn't get to use the gym and pool, but they were nice

there is a laundry space in the corridor, vending machines and ice maker

were by the pool and it was quite noisy with kids running around until 11pm, too late in my opinion especially if you have guest rooms so close

i washed my jeans with their laundry service but it has been squeezed and i am unable to wear

value for money! happy with an early check in!

help us out with the sofa bed at all, we tried to exchange a 5 dollar bill for coins to use the laundry and apparently they didn't have change but two mins later you could see they had tons of

the space is very clean, the gym and pool were great

service, the convenience of hotel location from all attractions in ottawa, and the facilities (gym and swimming

had prior discussed with staff that i’d like an hour late check out since my flight had been pushed to way later in the day…

is a small kitchen-like area for coffee, etc

loved the pool

bistro bar was disappointing and after the breakfast brunch i became ill for several hours

restaurant had good breakfast

breakfast was limited to fruits, yogurt and energy bars

the swimming pool is quite small and not suitable for younger kids

fact that there was no breakfast because of renovations mgmt wife and i are both diabetic and rely on this meal it is very

no free breakfast

also tje fact that the pool area has extended hours:

pool areas. gym dinning

no room service after 10:30 pm. no mini bar or snacks either.

parking far from entrance of hotel

the breakfast is delicious, as are all the meals served in the restaurant

they took off the spa and gym off all internal signage but not off the website

gym facilities, comfortable bed, nice big room on secure floor. very quiet and great staff.

property was very clean, quiet and we were delighted with the fireplace in our room and the spa bathtub

swimming pool

i wish i could have seen the hotel bar but it was closed

breakfast, hot portion not a good value

there wasn't any room service due to covid, but they could leave more cups, soaps and shampoos

staurant closes at 10:30) but were able to have wine at the bar and to buy snacks in the lobby

and nice place, comfy bed, very helpful staff, nice clean pool and gym

very clean , organized , pool great .. gym good

with breakfast included and a small kitchenette, it worked out really well

breakfast each morning was good especially being able to make waffles

extremely good place and excellent breakfast options will definitely recommend

very small gym- two people can’t gym together.

detail that i did not like was because breakfast ended at 10am, i was still in the table with my kids and the lady who cleans i think was in a hurry and grabbed the things out of my table(

kids enjoyed the pool

location great, close to the highway. late check out was free of charge

also the hotel has removed the coffee bar from the foyer which meant i had to leave to get a coffee as i didn't want to disturb the other

out they had laundry facilities on site, which was a nice bonus

we chose this motel for the the pool but it was too cold

the breakfast had a lot of choises

hotel has all we need for a confortable stay with kids.

laundry facilities on site

the outdoor pool was right in front of the room. the kids loved it. the room was clean.

comfortable beds. great location, close to everything and not far from casino

we liked not having carpets and the breakfast was plentiful with a croissant, cheese, cretons, fruit, a boiled egg and two mini muffins

the breakfast buffet eggs,beans were cold,returned the meal.

honestly i love everything but it would be nice to have the pancakes machine for breakfast.

next door to great gym and huge shopping centre

gym access and breakfast included

spa experience was outstanding! personnel very friendly and helpful!

i like spa and sauna

the pool wasn't open

the pool was amazing

restaurant was awesome and the bar was very nice

was a cute little hotel with a beautiful spa

restaurant served delicious meals and sauna/spa were relaxing

location was perfect for us as we were attending our son's tournament at the close by pool

the room was perfect, the gym was fabulous and the hot pool and the little fire place was comfy and really appreciate

their wasn't much parking space

a lot of choice for the breakfast

rooms clean a lot parking newly renovated good breakfast

the value, breakfast, pool and most importantly, it was very clean.

floors were always wet and slippery due to the location of the pool and people letting their kids run wild and not dry

indoor pool is nice but there are some corners around it that are very dangerous, specially for kids

clean and comfortable. pool and gym

the free breakfast was much better than expected

breakfast was delicious and the kids had so much fun

just the pool wasn't open but that's only because of covid

friendly staff, comfortable beds, gym, pool, nice atmosphere

very nice , and breakfast was great

to the virus, the pool and other facilities weren't opened for customers

i didn’t like how the pool was unavailable

easy access from the main highway. room to park with a small trailer.

in a great location, they do have a pool gym and hot tub

shared kitchen friendly staff clean

nice kitchen

place to stay, staff is very friendly, a good kitchen

was nice and it was really nice that the motel had a central kitchen that the guest could use 24/7

this motel has a great kitchen space for use by guests

loved the in room kitchenette.

the rooms were comfortable, clean and had a very well equipped kitchen area.

the balcony, staff, quiet, kitchen, cleanliness

coffee and tea we had in the kitchenette

like that our room was very clean and comfortable and all that we needed in a room with kitchenette