the rooms were very modern and well designed. i was able to use the gym.

but the gym was the

pool was great. staff very friendly.

convenient room layout, ammenities, and clean rooms. work out room was nice. nice pool area.

the outdoor areas are also pleasant - we enjoyed a quieter time sitting near the pool

swimming pool not heated/ or broken pool heater.

room service is very lacking

food and drink and room service far to expensive

at pool could be more encompassing

our room with a huge balcony overlooking the pool was fabulous

i would recommend reopening the bar and having bacon option at breakfast

the king studio was awesome, with a kitchen, sofa bed, and the most comfortable king sized bed any of us have ever slept in at a hotel

the pool deck has super comfy chairs and is nicely enclosed with plants for privacy

we didn't take advantage of the breakfast

the room and the bed are so comfy! breakfast is great and staff are so friendly

room was great, modern and comfortable great breakfast excellent amenities.

kids loved the horel, extremely clean, and breakfast was excellent, our only issue was that we asked for the room to be cleaned, and when we

staff were very friendly, lots of smiles. location was great. laundry facilities.

of the best hotels i have ever been to very clean all staff was very nice breakfast is great

breakfast, rooms were new and clean. nice layout. pool was quiet. the area wasn't overcrowded.

hot breakfast was delicious

the breakfast wasn't catered for kids !

breakfast, room, cleaness.

the shuttle service to the airport was such a bonus considering taxis and uber’s are much pricier

the hotel shuttle is by appointment only and doesn't come to the airport after 8pm.

new. nice breakfast. coffee!!!

breakfast was perfectly adequate, if a little basic

breakfast was great as well

beds are comfortable. location was very convenient. great breakfast.

extremely clean room. friendly staff. great breakfast.

the entire suite and they only unlocked 1 side not both for about 30 mins while trying to put the kids to bed for an early flight

the concierge about the complimentary card; i asked if this could be used for room service

everything was excellent. convenience, pool, gym!

comfort and convenience was great, since our room was on the same floor as the gym and pool

the kids option is half price too

to airport with shuttle transfer early check in was possible renovated room comfortable bed heated pool

hotel was very clean and i was easily able to get a late check out

shuttles run every 15 minutes in the morning and evening

they have a lovely gym and amazing pool that has the swim through to indoor pool option

the pool area is the nicest close to a lake with a platform going over the water

no room service after 11 or 12 midnight

didn t have enough time, and i m too shy to try gym and swim and go to restaurant alone

hotel staff was great, rooms were awesome and the restaurant & bar service was amazing

the king suite had a separate area for the kids

i didn't have a problem with it but i didn't feel comfortable smoking and kids were

we had 4 young kids who were very tired and acting up, so that was very hard

got early check in on a holiday weekend

i specifically asked about wifi quality, and i was told that the is an it person onsite who will help when so i dont have to

this saved me a lot of stress driving so early in the dark and parking at the airport

we had 4 young kids who were very tired and acting up, so that was very hard

great breakfast & friendly staff

airpot and they let you leave your car there for small fee until u get back sweet & pick up and shuttle to

shuttle service was great enjoyed breakfast

gym is awsome

beautiful pool area, and luxurious rooms

large rooms with nice kitchen to prepare meals

breakfast was outstanding

amazing staff. helpful in every way.the breakfast buffet was fabulous.

the host in the bar restaurant was absolutely brilliant and very well welcoming

the breakfast was delicious

shuttle service to and from the airport was so so helpful and the comfort of a mini home away from

great room, very spacious and comfortable. staff was wonderful and the breakfast was very good.

our kids enjoyed the breakfast

pool could of been cleaner

during breakfast, kitchen got crowded for wafer maker machine as it takes 1:30 min + 30 sec to fill cup

close to airport, free parking, bed was good, gym was good.

excellent bar

the bar is very close to where you check in and the bartender working there was excellent

i expected a restaurant not a bar with

they were very detailed and wanted to offer me a free pool pass but i saw the convention room first

front desk asked about needing shuttles, wake up calls, what was near by

don't have an area by laundry room or in laundry room to get laundry soap

great, lots of choices to choose from! staff in kitchen was wonderful!!

was clean, friendly accomidating (we got our room hours early), nice pool

pool was warm and clean

staff was very helpful! my granddaughter loved the pool

pool area very spacious and surprisingly quiet

we were two adults and two kids and staff was very friendly with our

fitness center was small with a water dispenser that was not in use and there were no tvs in the gym

the pool and hot tub

pool was not stellar and hot tub was broken

made to order breakfast, two free drinks and snacks at night, separate bedroom, etc

at the bar

beautiful bar and delicious food

breakfast was great - loved being able to order my omelet on the ipad

breakfast was good

was very clean l, the staff is very friendly, the breakfast very good and the bed very

expensive sunglasses and not only did the housekeeping staff turn them in, the manager had the shuttle bus driver meet me at the airport to return them in time for me to catch my flight home

breakfast was extensive, well executed and lots of seating. shuttle service great.

loud at night with banging doors and loud conversations in the hallway also kids screaming at the top of there lungs in the breakfast area not what i wanted to here first

out the smile ambassador, which was this adorable and well trained dog to meet our family and my kids were so excited

large comfortable bed, excellent breakfast, nice pool area

left to early for breakfast, lol

rooms are very clean, the breakfast was fantastic and the staff were amazing and very friendly!

staff was very friendly. location was great. breakfast was great.

staff gave a late check out then didn t let us stay after paying a fee of $50 due to them being sold out

the laundry facilities, we just left a week long cruise and this was a nightmare and absolute mess

staff was helpful and accommodating. area was full of restaurants - shuttle to airport went well

the gym could b better. i was able 2 rride so i give it a 9.

just was not happy with room service

room layout, comfortable bed. location and shuttle transportation to airport.

pool was cold and they forgot to call us for the wake up call that we set up in person.

pool was very nice / weather didn't cooperate to use it

we were warmly welcomed and directed to our room, we were not told about the exercise room, the pool, nor the clothes-washing facility

it was clean, the pool was nice, nice views from the balcony, very affordable, house keeping gave us extra coffee for

the shuttle service was great

the rooms are spacious enough, the kitchen is stocked with all the necessities

the king suite was very comfortable we slept two adults and 3 teenage children there was a big kitchen with a full refrigerator microwave and

you make a reservation for 2 adults and 2 kids you get a room with one bed for two

breakfast was pretty good

near airport with shuttle free breakfast comfortable bed

the shuttle was timely and upon check out, my dad and my kids were able to remain at the hotel for a few hours until their check in for outgoing flight

shuttle to and from airport

it was very comfortable. the pool and hot tub were clean.i felt very safe.

not very good wifi connection in my room, but it wasn t a big problem.

the cleanliness, hospitality and an excellent shuttle service.

so clean and it smelled great and the convenience to the airport and 24 hour shuttle

did long term parking right there and the hotel provides shuttle service to and from the airport

space was very nice the spa jets a little weak pool and cabana areas were beautiful the smell of

great gym in hotel when it's not jam packed

they have us a late check out because our flight was super delayed

good breakfast, great staff, shuttle to and from the airport, and super awesome price!

modern, large rooms, staff, airport shuttle, very clean, free breakfast

the breakfast was great and enjoyed by the kids

gym is well equipped and clean

the middle of the night kids were drag racing their cars for considerable time which made it impossible to

pool is alittle small but who cares, kids don’t

was so nice beds were great and comfortable breakfast was great

location, room, staff, breakfast, 24/7 coffee machine.

my kids and i could not stay all night we left the same night we checked in due to the room not being

the shuttle was also a nice option

the hotel was near the airport. the kids enjoyed the pool. the room was comfortable and clean.

room size, need better options for teenage kids

was excellent - the room, the staff, the free breakfast, location and shuttle to airport - all of it was wonderful

there wasn’t much choice for breakfast, but i chose the hotel for location and the fact i could get a shuttle ride after

full size gym. they actually out effort into it. steamer in the room, incredible! insanely clean

the hotel provides shuttle service to the airport.

can’t walk anywhere, breakfast surprisingly not very good.

to pay for breakfast i did not like, nothing around this hotel to get something to eat unless you uber a

45 minute wait for mco shuttle to hotel

the pool could be heated

for a late check out

hotel offered me a late check out because of afternoon flight time with no extra fee

chose this hotel because the lady i talked to at the front desk told me that they have a free shuttle to both sfb and mc0 airports when they do not

customer service, close to airport, shuttle was right on time, they let us have a late check-out and the breakfast was wonderful

microwave in the room, location not the greatest, laundry was inconvenient-not only was it not free like other hotels in the area but had to pay all

fire fly front desk staff and shuttle driver

shuttle from airport is slow and you have to call for a

clean hotel and room, nice bar and restaurant, with good food for dinner and breakfast.

i really liked how the pool was not crowded. the meals were reasonable. the hotel look new.

the bar was great and it overlooked the pool so we could keep an eye on the kids

the delicious cookies and huge pool. the architecture of the hotel with indoor balcony.

pool ,rooms is clean and the bed is so comfy

everything ! the customer service , the food / drinks , the convenient shuttle , the pool .

the airport shuttle is an added bonus

a early check in room was available clean spacious room

were hours early

the laundry room was great, i was able to wash all of my clothes, the weight room was great

when calling from the airport for shuttle bus, there was no answer. we ended up catching an uber

kitchenette description misleading

loved the pool and the breakfast

use just one additional chair to take advantage of the kitchen amenities and keep food in the kitchen area

clean and great rooms with the facility of having a complete kitchen.

free parking, a complimentary airport shuttle, and 10 ev chargers made everything super convenient

hotel was spotless staff we encountered could not do enough to help us shuttle service brilliant have booked again would highly recommend

not get the wifi to stick

we were given a hard floor room

accommodations, a good bed, air conditioning, clean bathroom with hot water, toiletries, free wifi, a very decent breakfast attended by a charming and helpful young lady, with special attention

the photos on the website showed that i was going to get a room with a small kitchenette, but i only had a microwave and a good size fridge, which was alright

no laundry area

great airport shuttle

the pool area was nice

breakfast was great, room was very clean, close to airport, was nice.

they also allowed us late check out

friendly staff, excellent continental breakfast, clean facility and airport shuttle.

didnt have juice for breakfast for 2 days the machine was out of order on the 3rd day

hot breakfast, laundry pool

dirty pool.

the staff was friendly and the pool was nice however would recommend adding shading.

the pool was closed, and the ice machine on our floor didn't work.

the laundry room was foul smelling and the carpet in the room is in need of a deep cleaning

& screaming extremely loud in the jacuzzi and the hotel rear area, phone didn't work, locked laundry room (no key), no tnt or espn, remote control didn't turn tv set on or off, maids spoke

the rooms are clean and also love the swimming pool

seemed safe. nice breakfast though didn't use much. good laundry facility

breakfast was great

the scrambled eggs were way overcooked and dry (but the rest of the breakfast was fine)

gym has treadmill, elliptical machine and all around resistance exercise machine but no free

breakfast was good and had variety

cheap... decent gym for this type of hotel.

free breakfast and each room has a mini fridge and microwave.

our room was ready at 2:37 they charged us $56 dollars for early check in

it was a very nice set up. the location was great. grandkids loved the water park.

the water park and tiki bar was awesome

i loved it,will visit again with my kids

was good the lady at the reception pretty nice laura at the tiki bar so nice to o love to come to this

the pool was outside, not covered

the breakfast was perfect and the staff that helped was a #10

the breakfast was nice as well

the pool was amazing, the room was comfortable and clean.

had to go all the way down to the pool outside to get ice

sliding door in our room and that looked out to a full closed pool at all times.

i was there for 4-5 days pool was closed the entire time

pool was closed with no mention of that on the site when i was booking.

of the building could be better, pool wasn't working if you have it fixed if not working do not advertise in the amenities

the breakfast area is large, clean, and offers lots of great options

breakfast was great

the entire hotel was very clean - from my room to the fitness center and the breakfast area

friendly staff, very clean, excellent breakfast, quiet and safe

pool is small

i did a load of laundry and the dryer didn't work

footsteps if your below a bunch of kids.

gym out of order

staff is rude, no breakfast, no gym, nothing but pool

this was one of the few hotels that didn't gouge for a pet fee (as i have an esa)

conveniently located. i loved having access to the mall and i also loved gated parking.

it connected to the mall with lots of things for our kids to do as a stopover the morning of our disney cruise

also parking is included

good parking, nice pool, friendly and attentive staff, exceptional gym

of water daily and room comes with a frig and microwave which is a plus when traveling with kids

free breakfast & coffee

breakfast was good. nice sized swimming pool.

complimentary breakfast

the pool needed cleaning

no breakfast and they make u pay for it alone with the hotel feees

warm breakfast.

the pool is always clean the whole area is always kept nice as well all in all it's a great place to be

was clean, room was big enough, we could use wasching machine, pool, hair dryer, breakfast was typical continental

the long lines and they we couldnt take the food back to our room,the kids was sleeping

the staff was amazing the room was clean and the pool was awesome! i will be back in two weeks

the first morning of room service the room attendant failed to restock the in room coffee

time the pool was clean and my feelings about this place was excellent this time

small parking lot

i had to take out my own trash and find laundry to get clean towels and washcloths

the pool was closed...

the pool area was very well maintained and was policed very well -

there was lots of kitchen space so cooking was a dream

great pool with lazy river

the room, the facilities, the bed, the complimentary chocolate, the food, the spa facilities, the pool, the guys and gals who make the leave wonderful

pool location early check in shuttle

my kids could not use the pool

there is also a laundry room on the property

staff was super friendly and awesome but the pool was absolutely disgusting, the bar there was never staff there also we didn’t get room cleaning cause of covid which i

pool. parking. staff. room service. gym. view.

only down side the bar closed at 10 we wanted a few drinks and settled for the stored pantry, come on it should close

also, i tried to go to the gym with my 14 years old daughter

i also used the spa which is always such a treat

e parents) wanted to enjoy a drink and sushi in the bar

it was absolutely beautiful from the entrance to the pool area

staurants, starbucks and room service was amazing)

and the amenities, like fitness center/spa, outdoor activities (biking, canoeing etc) and the pool area (+) pool was fun and loved the ritz kids playground/ sprinkler area (-)the pool (+)the room was wonderful. the bed was comfortable. the spa was awesome. the pool was awesome. (+) we loved the swimming pools, the food, the ambience of this hotel (+)staff was very polite. pool area very nice. (+)loved everything especially the pools and ritz kids (-)the hours of the pool restaurant - for kids (+)the pool area was clean and comfortable. the club was an unexpected bonus which was great. (+)the pool & service was amazing! (-)bar downstairs with pool and shuffleboard could benefit from a scotch list

the area and the golf court, the sea and the polite employees

room service phenomenal

cleaning big room very comfort beds food breakfast activity waliking biking fishing spa gym

free icecream for the kids

there was a lot of leaves in the pool and no way to get rid of them.

pool was totally seperated from staying area, no privacy.

everyone was so nice and courteous. it was so nice and clean. breakfast was great.

were not any weights in the gym

comfortable bed, nice bathroom, great tv and channels, cool air conditioning, and free coffee and breakfast were great

lovely hotel my kids enjoyed their stay shall book again

room service food is amazing!!!!!

beautiful property. nice gym, pools, hot tubs and restaurants onsite

room service was really reasonable and the food was excellent

staff, beautiful environment, shuttle to universal studio and sea words, kids friendly, clean rooms and environment, swimming pools, 24-hours market with reasonable priced

location and the rooms have almost a full kitchen

ours had a full kitchen and living area

the pool area was dirty

rooms in this hotel are very well designed -- a kitchenette, bathroom sink outside bathtub room, a sofa

didn't like that the kitchen didn't have the plates, glasses & coffee pot already in the room had to ask at desk

beautiful house, tasty breakfast, very good hospitality, feel at home

the breakfast was perfect

the breakfasts every morning were amazing and the conversations over breakfast were heartwarming

clean rooms, friendly staff, gym outdoor dining and breakfast was very good.

very clean, amazing staff, breakfast was good.

the breakfast was great and overall the room.

the fact that the pool was closed.

the pool was closed and we were not notified of this in advance or at check i

multiple pools and a golf course

full gym was a major plus

room pool laundry clean

pool and staff

we were given a very generous early check in, that made our day

the staff were so nice and i love the bar they have :) the bartender was so sweet

pool, the bar, the outdoor seating with fireplace, the games, the gym, the loft room, the beds, the

the bar is located in here and made our saturday night amazing

unique place. kids loved the games and pool table.

energy and the room and view to us gave off a very romantic vibe,but to our teen and two younger kids who don't care about wall colors, energy, or romance at this time(thank goodness)it would've

spacious living area. nice kitchen.

for families with kids going to disney

room, pool was good but only opened at 9am bar at pool was excellent and great bartenders front desk was pleasent and accommodating

the pool area including the hot tub was amazing with late

the rooms were spacious the kids were so happy to have space

pool was cold. temperature regulation would be nice.

location, staff, comfort, pool

clean, updated, good breakfast, beautiful pool area with fire place; overall just a pleasant time

the gym was nice i was able to get a good workout in

the beds were comfortable and the rooms were ready for early check in

the shower water smelled bad, breakfast was not good, pool bar open too late

can't think anything more to make my stay more comfortable , room service the cleaning of room on time and spotless

breakfast was always crowded

the staff was great room service immaculate and overall great atmosphere

the gym was organized and well equipped

it was very near the sea world and the water park

should be menus and availabilty in rooms for room service, bar and starbuck's

idid not have any breakfast we slept until it was time for us to check out

great breakfast and so close to a lot of other restaurants

was no ice and the laundry wasn't working ,the parking shouldn't be extra if we are staying

was great, i used the laundry rooms, since my clothes got wet at one of the parks, amazing

helpful breakfast delicious the breakfast staff incredibly helpful friendly service great good gym the room the amenities definitely staying

i wish they would have given us a heads up about closing a wing for breakfast.

love that the suite had bunk beds & there was a kids splash park , only thing that sucked was bar was closed in pool area and breakfast in a bag

we asked for an early check in due to an extended drive to orlando

pool is little bit small

there was a nice gym and a pool outside but unfortunately no hot tub

one ev charger was out of service, and is not so friendly to use

gym

pool was always empty and open late (11pm)

not a huge deal but it would have been nice since we rarely get the opportunity without kids

spa is broken for the past week, breakfast is the same everyday, gym smith machine is partially working, a manager is barely available or present

furniture and modern design with functional gym; heated pool and pool bar although i did not see the bar open while

it was clean, comfortable, staff was friendly. breakfast was good

the gym

rooms, fabulous gym and service overall is top tier

bar helios drinks are good but food massively overpriced for what it is $22 for 2 bite size

lovely pool, gym and restaurant

50 for a beer at the pool

the pool and pool bar were very nice also

i walked across street and had subway, chinese food, delmonicos steakhouse, and even a great dive bar for cheap drinks

nice pools even had on site guest laundry.

they shuttles to seaworld was also on time just overall a good

mini golf hot tub pool an it's a great location i felt extremely safe

shuttle to sea world on time and friendly drivers

was really great my kids really enjoyed the pool and hot tub i love that it was close to

full kitchen and extra bedroom was super nice

staff awesome, location awesome, room service every morning

yet, we saw the facility include laundry mashine, so we book the rooms

quiet and ample spaces. good kitchen.good showers .

pool gym location stack market

friendly staff, near places of interest, good price, love the pool, the gym, and the restaurant

kids love it

the outside area is beautiful, well taken care of, the pools and the lazy river are the best for kids and family to spent time, my son had a blast

only thing that i can say that we didn't care for was the prices on dining we ordered room service and it was pricey going down on room service wouldn't hurt if it wasn't so expensive

the pool

something needs to be fixed- all the entry doors the rooms on the pool side looked liked at one point someone broke in them with a crowbar

love everything about the place to the nice e employees and the beautiful poolside kids loved it and it was also quiet so my baby was able to sleep at night that was the best part

the grounds and pool were well kept

the breakfast has diversity, we got coffe in our room and the rooms are clean