cluding a band aid'gross)

lovely pool for the kids

lovely pool for the kids

activities to keep the kids busy

there were long waits for the water shuttle and not enough room on the first boat, but overall we appreciated that service

husbands wifi wouldn't connect

hurricane closed pool and room service! housekeeping burnt armani shirt.

all staff welcoming, friendly and great with the kids

kids loved the evening pool session and movie night

the pool area and the activities were fabulous and kept both the adults and kids entertained

and clean room, good location, easy parking, free wifi, great pool, nice restaurant, friendly

location was great. heated pool was awesome as well. kids stayed in the pool the whole time.

service was excellent and many amenities were available in house, like the fire pit which the kids loved making s'mores in

the self-service laundry is not mentioned in the hotel guide

friendly & efficient room service

the room was very comfortable, and the facilities were spacious and modern – including the gym, laundry area, and outdoor terrace

love everything about the hotel the location and the way the staff accommodated to our early check in

the laundry room had a mold/mildew smell

it is pretty clean, the pool was nice, you could take a walk around the hotel.

washers & dryers in laundry facility needed to be cleaned

location & shuttle service were very helpful

the shuttle's fill up very quickly!

friendly staff. great pool. location.

universal shuttle only ran in the mornings.

clean beautiful pool awesome staff

they did an easter egg hunt on easter and the kids had so much fun

love that the property had a variety breakfast and the friendly staff

breakfast

need larger trash can under sink in kitchen

nice pool and free breakfast.

good size room, free parking, great location for universal and very clean including the pool area

kitchen staff/bussers hustled to make sure everything was stocked and tidy

location ! service! prices! breakfast better than any hotel in the us!!!!!

location was great and shuttle bus to universal studios was a bonus

the breakfast selection was fantastic. great job kitchen staff!

com to have a late check out, answer came at 2pm on the day of check out, not helpful

a great option is a shuttle bus to universal

noisy if you happen to get a room near the laundry area.

the free shuttle service to and from universal was a money saver on the parking

free water, wifi, comfortable beds, even early check in and keeping luggage for early arrive to hotel

staff was wonderful and the location was perfect since we took our kids to universal studios

they have a shuttle to transport you to and from, and they have a universal rep right at the hotel for tickets

the outside pool and gym are quite upset us

ticket office in the hotel so able to pre book for the universal parks as this also comes with a shuttle bus too and from the park at certain times

proximity to the studios with agent on site and free shuttle

we found the room to be extremely comfortable, spacious, clean and near all of the ammenities

door got lock, i call front desk and they didn't have maintenance to fix it, i did use the laundry room and the dryer wasn't working i call the front desk again and the lady that was on

easy hassle free check in, nice pool and hot tub for relaxing (gym if you’re interested

the staff, breakfast, size of the room.

the breakfast was awesome

it was 8am on our check out day and the room service already knocked on our door to clean it.

housekeeping was on point without me telling them i need room service but as a reminder if you planning on leaving out and you don t want your room clean

we also enjoyed that the hotel breakfast stayed different throughout the weekend

to universal, plenty of parking near entrances, and friendly staff

the breakfast was better than most hotels

nice rooms, good location and environment, excellent breakfast and courteous personnel

especially after getting there at night with bags and small kids

plus they love hotels stays and hotel breakfast

great location, good breakfast, nice clean rooms

breakfast was not good

wifi could be a little better and cocktails a bit cheaper but nothing major

of some of the consierge staff & ghe reception staff , while checking in they said i can t have early check in so they will sent a mail that my room is ready & till 10,30 pm they didn sent it ,

wifi disconnects so you need keep connecting jakes bar gets booked up really quickly in the

was a gym but no sauna which would have been amazing after a day in the theme parks

the 3 restaurants offer good food and good selections for kids

liked that it was very close to universal studios and there s a shuttle for free to take you there

very close to the theme parks and they had a free shuttle

clean central hotel , very near for shopping malls and theme parks good size pool, complimentary coffee

free shuttle to universal studios

bar had great drinks and the food was delicious we got wings and fries and it was a ton of food

they also had a convenient laundry room, a gym, and a pool area

great facilities including well-equipped fitness room and a laundry room

the laundry was 3-4 dollars per wash and easy to use in the app so you can keep an eye on when the

offering late check out for an small additional fee

wish you all had an indoor pool!

also, the hotel and pool area are well taken care of

staff at bar were excellent alanna and the donegal irish / sri lankan young women who was excellent to chat

everything you need is there, rooms great, pool great, cafe great, bar great, staff great

i loved the boat taxi, the fact that there was a laundry room and the gym was awesome, with everything you could need

being a pet friendly property and super clean, offering a 24 hours room service, love the buffet breakfast and especially the boat ride to the city walk and the

in hallway was very dirty, breakfast seating was limited for the amount of guests, gym was too

they also have free shuttle services running, which picks you up right at the entrance

to international drive, you can take lynx bus or i-ride, there's a bus stop near congo river mini golf, there's a dennys restaurant outside the hotel

they used a room to serve a breakfast to go which under the circumstances was good

awesome for kids

gym so small

they had a happy hour at the pool bar and were walking distance to 7/11 and some restaurants

and thanks to shuttle bus service, we could easily go to universal

location, price was fair, pool bar, kids play area next to pool.

music at the pool on sunday site up against the building- and even being 18 floors up the bass was quite

pool closes

very close to universal. swimming pool good enough to entertain your kids.

the price and location the price isn’t that bad but me thinks the laundry detergent they use must be a very cheap brand and therefore the sheets make you feel itchy

their pool is beautiful

towel service, laundry facilities... needs some updating.

second day none ever came to offer room service i had the same towels for 2 days

room service, did not clean room while we where out saturday morning, had to asked for towels for

was nasty dirty with roaches cigarette buds prostitution pimps drug dealers no room service room never clean sheets never changed it smells from all the filth going on people are

was dirty it's smell real bad had no ice on no floors no room service no one answer the phone no toilet paper no clean towels it had roaches and

the second day we didn t get room service

we booked the two bedroom suite, each bedroom had it's own bathroom, very large kitchen with everything you need for cooking

small pool. kitchen area not opened.

the buffet breakfast was excellent

nice and clean property and excellent breakfast

loved the 2 bedroom suite with kitchenette and 2 bathrooms

there is good gym at the hotel

offered late check out

that they had free parking and an ev charger, very convenient!

smaller queen beds are not suitable for two adults. relatively expensive guest laundry.

mini bar and room service

was very little i did not like but i hated that they advertised a gym and roof top bar and pool but these were only accessible for their club members or at a cost of

didn't eat breakfast

use of gym for not staying in building,but in suits

did miss your morning sit down breakfast buffet but the kids were happy to get some fruit &

breakfast short of protein

pool wasn’t heated

breakfast was great with so many choices, even my picky eaters had choices

the kitchen was perfect

was a cute little bar there and the bartender was very entertaining

i was not expecting a mini kitchen for the price for the hotel i figured that would be way more in price for that type of

room was big and well equipped, bed super comfortable, breakfast is good and they have great laundry services

the bar tender was nice just a little drink before bed

overall, wouldve given it 10/10 but because of the covid19 policy of room service every third day

laundry room available in location too

probably too many kids for a hotel suggested for business customers

no utensils to use in kitchen- there could be basic packs to hire for overseas visitors

no shuttle service to universal parks

laundry facilities were challenging as some machines didn't work

was club level and the 2 bar ladies at the sky bar bar were lovely

the complimentary shuttle bus didn’t show up to collect us from disney - again not the hotels fault

to the universal parks, for me it is the best zone to stay whrn you visit the city, the internet wifi worked very well for my job calls, and upload/download

lots of kids but it’s orlando but still no issues

as well they offer room services as well

kids screaming, running around etc

i was traveling with my younger kids and the pool was perfect for them and they wouldn t leave

spotty wifi.

dishes you need a dry rack to put them in and there should be a roll of paper towels in the kitchen too

wifi did not work properly on the 4th floor, went to the front desk and they said they had no

we decided to pay $10 extra a day to get a room with laundry facilities which was an excellent choice

pool side cabana was marvelous beds were large and comfortable

had a nice swimming pool,the bar was excellent and the starbucks was good

friendly accommodating staff, kids friendly facility and pool open till 11

the room service options were not good

room service, people was making noise almost all night next door

couldn’t order movies for the kids and there was nothing on tv

the pool was nice and the proximity to pizza hut was a plus :)

had a awesome time there and had a very nice clean pool, that was deep loved the pool!

felt like they had a bunch of laundry in them

the machines were old, the area was open, and i did not feel comfortable enough to do laundry on the premises

it had a little kitchen set up for those wanting to stay longer than overnight

have a pool with a spa and the bed was very comfortable, and the room has a big tv and it's location was great also

was great, the staff, the cleanliness, the breakfast, the complimentary coffee, the pool & hot tub, & the distance from the universal parks which were our main reason for visiting,

breakfast wasn’t the greatest quality or choice range

swimming pool was on maintenance, gym was tiny!

breakfast should stay open til 10:30 am

it the rooms was so clean and the water park was too much fun for us all the food was great and room service for blankets and towels was on

the food at the grill is really tasty and the drinks at the bar are great too

close to food and shopping and a shuttle bus to universal parks was great

stayed for 3 days 2 nights and i never got my room service, i tried to reach out to someone but was difficult, people was ending me to other

bedding smelled like sour laundry. so many additional fees above and beyond booking.

staff was extremely friendly, the breakfast was excellent and the pool was relaxing

the breakfast was like most breakfasts that hotels offer

hotel is super clean, breakfast is great, the pool was nice, the staff was friendly, it was

staff was wonderful! pool and hot tub was super relaxing. bed and pillows were nice.

would like it offer more choice for the breakfast

set up your laundry facilities to take credit cards and consider lowering the cost slightly to wash and dry

nice room very clean and pool was nice

laundry facilities dirty and expensive

the faciliry was what1 we needed with kitchen, full size refrigarator, game room, gym, pool

staff very friendly, room was clean with kitchen utensils in room + small dishwasher

the location and the pool!

breakfast was super. gym,pool

the outdoor games, truck bar and complimentary water stations were def a plus

25th the bar was closed at 11

hotel was beautiful and the pool and hot tub were fantastic

great location, friendly staff and really good breakfast

the staff here were incredibly friendly and kindly provided an early check in

clean and breakfast

they had my room ready for the early check in.

we enjoyed the pool, work out room, breakfast, as well as doing our laundry

breakfast, price, transportation to the parks

pool was clean and i was very happy with my stay

early check in not provided despite having rooms available 2) additional amenity fee charged 3)

in addition, i liked that there is park shuttle service

staff is awesome great breakfast. clean ud83dudcaf overalls great experience

laundry vending machine was defective

the food was excellent and my kids love the pool

breakfast buffet,shuttle to parks,24 hour arcade gym ,pool open until 10-great location.

pool and gym and acade great and how close to universal studios

expensive laundry door wont close

travel in orlando for over 10 years for family vacation, this is the first time my wife and my kids were over excited out our stay

especially that there were no issues (or sur-charges) for an early check in

unsupervised small kids in hallways

on site gym and indoor and out side

stayed here on our visit to universal and our plane arrived 5 hours early

wifi worked well also

the wifi signal was only one bar, and the tv had no streaming

entering, someone from room service entered without using a key card and the day we were leaving, two people pounded on

room, pool, staff! i thoroughly enjoyed my stay! thank you.

the room was clean and nice the free breakfast was good, the price was reasonable, and the shuttle bus to the parks was helpful

the pool and gym are nice addition

all day fresh water and hot cocoa available for free :) it has a nice laundry room and waiting lounge area

elevator and laundry was broken

location, breakfast, the kitchen rooms

the breakfast

clean room breakfast

breakfast, location and room were excellent !!!

no pool towels in swimming pool

wifi wasnt working, kids were upset

to walk to you name it they have it del frescos hooters outback eat at joes all that is close the gym is good have a pool that s ok and the breakfast is good

the city view and kitchen

room was huge and had a full kitchen

room was very clean, the bed extremely comfortable, smart tv , small useful kitchen, great desk and chairs

cleanliness, gym, location, friendliness, comfortable, view, everything was amazing

breakfast

not that ididnt like it its just on safe from the parking space in the front have to trim the tree sow you could have a better view to get from the

ordered room service which was fast, i had the cheese burger which was lovely

wifi is not working consistently in our room

attractions we like the rooms have everything from hair dryers to ironing boards bar to swimming pool our go to first night stay prior to travelling

gym was quite sad , only cardio machines-they do say you get a complimentary visit at the aqua

the laundry room only has 2 working washers

the pool was big and clean... in the middle of all fun activities...

is insuficient and was very, very far of our rooms and please don't let people smoke in the laundry hall because smell very bad to others washing at the same time and is not good for the kids

bed was not comfortable and the property was without a gym pool was on the other side of the property which we shared with another

bummed to see no breakfast and even though gym and pool facility was part of the amenities, staff said it wasn't

coffee was available at all hours. the gym was clean. the staff was polite and informative

breakfast was great, staff were amazing and the room was fantastic. thank you for everything.

breakfast fell short. not alot of options

breakfast was amazing.

i particularly enjoyed the hot breakfast spread, it set me up well for the day

nice hotel and an actual apartment with kitchen, dining and seating area separate from room

breakfast was surprisingly good and the free shuttle to universal was great

location everything nearby, well equipped apartment, good size bedrooms, onside gym and pool, friendly

very spacious and clean. all rooms have own bathroom and kitchen is a plus.

they saw i had 2 kids and thought the 2 bedroom suite would be better

the pool was great and rooms

the bar was closed until 4pm.

the pool and hotel are lovely but they have a bit of a stiff/adult vibe

50 for a beer at the pool

location, nice hotel. bar helios was great.

our room was a good size, had a working fridge, and was close to the laundry room.

in ; the staff was amazing super cheery guy and even gave us advise about some restaurants for kids etc

loved that i could bring pets and the pet fee is pretty cheap 25$

within walking distance right across from icon park and then right next to pirates cove mini golf

laquinta location was directly across from the icon and pirate golf cove

needs bathroom near the gym

do wish they had more for kids

we loved the pool. the rooms were very clean. loved the location of the hotel

food was good. pool was great.

gym lacked bits of equipment.

i loved the decor and swimming pool! the bed was super comfortable

the restaurant had really good food and the poolside bistro was a great place for breakfast or just a drink

there was a family with kids partying all night their room

we enjoyed the bar and pool

hot tub, friendly staff, breakfast, accommodations, comfort & overall hospitality

we left our car in the parking lot and took the free shuttle to the attraction

my kids loved it too

great hotel pool view was awesome

security wouldn t let you put clothes out to dry they said you have to use laundry

resort fee is unfortunate but covers wifi parking local calls etc.

room service, we haven t had towels changed for days

all ok, location, parking, nice staff, wifi

comfortable beds. sofa bed in sitting area made it perfect for traveling with kids.

the bedroom had lots of space breakfast was fab room service for cleaning was fab

the laundry room also needs sorting asap as the machines often show an error message when you try to

the bathroom and kitchen should have been a little bigger and the shower was small to

and the kitchen staff are very professional

there was no room service at all, huge downside

my kids love the pool but it was small for them. as for me it was refreshing.

a safe iin the room, good air-con and a small kitchen area with fridge, sink and a microwave

pool is heated and was amazing, not too deep, perfect size

pool area kind of small

convenience, full kitchens and free breakfasts.

the pool was great. the beds were very comfortable.

breakfast was good

feels like a motel it was very clean stuff unprofessional they seems to be partimers or college kids on temporery

ideal location and lovely pool, perfect for kids.

everything was just as expected. the complimentary breakfast was very nice.

it has pool, gym, convenience grocery store and always fresh free water

-kids pool was closed

ordered room service the barbecued ribs were way overcooked and dry the noodles were way overcooked and dry

usual the breakfast, snack, and complimentary bar services was great

we love the jacuzzi and indoor pool

the kids loved everything about the hotel and the staff was amazing!

we loved it ,it was clean nice pool for the kids great location

the add says that they have breakfast but do not.

the pool is closed!

the panels in the kitchen wasn’t clean and the bed had a huge stain under the mattress pad

pool side view is amazing florida weather been comfy did humid as well nice lubv it

site says breakfast but there is no breakfast.

broken, not enough tables at breakfast, not good coffee neither eggs, no water in the gym only one bathroom in the

friendly staff, clean, updated room, boxed breakfast was convenient, close to everything.

free parking good selection for breakfast nice clean room good size for a family with 2 kids

it really wasn't a huge deal since it was just my husband and i but if i was here with friends or kids it would make me a little uncomfortable

also was surprised to see two different families bring their kids into the fitness center to let them blow off steam

the pool and activities for the kids

room were not that clean, there was a previous item left behind, it looks like kids clothing, and i called the front desk to make them aware, and they brushed it off and no one

would've really appreciated room service and the ability to get food after midnite

it s in a great location and has a superb pool, music during the day and good entertainment.

staff was amazing!! pool and poolside bar were great! restaurant was great too!

i liked the fact the rooms were nice and we were able to get early check in

pools. bar area

was in a great location with lots of family friendly things to do, pirate cove mini golf, wonder works museum, lots of restaurants, there’s a convenient store downstairs and a

i loved the multiple pools and late hours to take my little one have a splash

size of beds, laundry room

oh ya, the pool was nice and warm too

dated rooms spa nothing worked

tv did not work and not walking distance to pool and spa

the location and the balcony overlooking the golf course

all of the options available at the pool, plus suzy the aqua instructor was great

gym was more of a workout room with only an eliptical and 2 treadmills

hotel was nice the room was clean the people were great the breakfast was good i will stay there again and again very good hospitality especially the night

pool was small and nt very enticing

very simple but everything available, even laundry room, and snack room (snack vending)

pool, breakfast, location, gym, fridge, laundry.

clean, safe, location, rooms,free parking!!!!, wifi....

the staff was amazing. the outside pool bar was great. jacks steakhouse was truly fantastic.

the free wifi keeps dropping

everything from the restaurants to the spa pool, just an amazing experience.

clean rooms, friendly staff, amazing pool, great food