indoor pool was great,restrooms and showers clean, the only thing was the sauna wasn’t

bar and activities are a great plus

hacienda had different things to do; horse riding, pinpong, little football, tennis, sqash and a pool the rooms had enough plates and microwave and

pool was too far from rooms, water was not warm, there were not many chairs to sit and hard to find

we wanted to have access to the facilities of the hotel like the restaurant and the pool, but we were too far away from it

the hotel has an indoor pool

location, secure parking

nice staff and secure parking. good location close to the main square.

the beds are very comfortable, the room service is exceptional, and the central garden is very charming

good breakfast, convenient location and parking. authentic building.

they have a climatized pool

great room, comfortable bed, very nice gym and pool.

she was waiting for us at the door and kindly guided us to the parking area, checked us

easy to find. secure parking.

the view, cleanest and great service at pool and front desk

i used the pool, sauna, and the spa parlor

i used the pool, sauna, and the spa parlor

location, all staff were very attentive and helpful, fantastic mexican patio within the hotel, kids loved the playground and swiming pool

it would suddenly spit water out, it was quite frightening for the kids

neighbors while being intimate and talking in addition to hearing everything from the yard where kids play and scream location: even if super close to bus station , walking to the center i

it would suddenly spit water out, it was quite frightening for the kids

the front desk staff not to helpful the room service bad

very good wifi

breakfast was very good

excellent breakfast with plenty of hot and cold choices

the breakfast was really good, buffet and with a lot of variety

delicious breakfast, spacious room with extra bed / crib for free

the size of the room was good. the tv and the parking zone is plenty.

the parking spaces are very accessible and practical.

the beds were comfortable and the included breakfast was good

othbrush

- there is a pool, but the water water very cold

pool wasn't clean

pool water temp - in the bathroom, nothing to but your stuff

- hot water for shower: be patient, sometimes takes 3 minutes - parking

clean, great location, excellent breakfast

helpful staff, delicious and generous buffet breakfast included, parking included , comfortable

included 'american' breakfast

especially the pool

no gym available, pool in reparation process a cheto in my room, no wc paper at my room

location parking

staff was friendly dinner area was good to work indoor parking was good

the staff is friendly and the hotel has its own parking space.

the room was great, with a kitchen and very clean and spacious.

2 burner electric stovetops, full size dishwashers, dishes, utensils, pots and pans, kitchen towels, dish soap, clean sponges, paper towels-- namely everything a family needs for

they have improved the food offerings for breakfast and it’s very good

great staff,comfy bed, good water pressure in shower. good kitchen area.

my older son loves the small gym and i appreciate the spacious laundry room

the reception told us that they couldn't do anything about it,since it's a problem with the new laundry service they have and that all rooms have this bad smell

and parking is free for guests if you have a car

there was a burnt smell to the laundered items in the room which was the biggest turn off of all, laundry funk

the gym was not functional at all and should not be advertised as an amenity.

half a day later, room service had made the room, still no blankets

parking for my motorcycle

the pool had longer hours so i could site see during the day and swim at night/early morning

great facilities that include a nice gym, pool, spa, restaurant, and more

for 4 people and they only put 3 towels and additionally there were no towels available at the pool

the pool area was not clean and overcrowded

the staff was incredibly gracious about helping us park in a place that we would be able to get out of

excellent room service

hugo on the bar took excellent care of us

nice terace near the pool

buffet, fitness center, friendly staffs, quit comfort

breakfast buffet had a lot of great options, comfortable and clean beds.

breakfast was absolutely fantastic

breakfast price was a little too expensive

staff is very friendly, reasonable breakfast

great breakfast and service

and were so looking for forward to our stay and visiting the omelette lady in the morning for breakfast

i recoment this hotel 100% breakfast included buffet amazing location next to the freeway i love this hotel vip services

breakfast is too expensive

the gym is very well equipped and has everything you need to make a 2 hours exercise routine

new building, great restaurant and gym

in puebla that we only had one meal in the restaurant downstairs (as opposed to the one by the pool), and that meal was an unremarkable late breakfast

main bar in hotel closed for the 3 days we stayed.

name (definitely started with an r) but on our last night we enjoyed a couple of drinks at the bar (also gorgeous

the service is terrific and the american breakfast is nice and neat

great breakfast

comfortable and having an ac was a plus, great breakfast and friendly service all over.

breakfast was great, good variety of food, restaurant staff was super friendly and attentive

very friendly staff. a great breakfast selection

the breakfast and the location were really good. just few steps from down town

breakfast is average but otherwise all good.

we had a breakfast included fruit juice toast and coffee but you can upgrade if you want eggs etc

beautiful building, clean, good service, breakfast very good

were not clear about breakfast for kids under 2 years old

to check in and go to our room and another 30 minutes till they put our car into the secured parking

great location for our needs, nice restaurant.for dinner and breakfast safe and secure parking .

the room was clean and spacious and the parking space is at the place. good location.

the wifi was very weak and i was unable to work from my hotel room on the hotel wifi.

people in hotel are very friendly and breakfast is good

it has a parking garage, which is a huge plus if you re coming by car

valet parking in private parking space. safe area. spacious room. comfortable bed.

wifi also is very weak and nonexistent at times in the majority of the room

the wifi coverage is poor,

wifi on the left odd numbered townhouse style hotel rooms has poor wifi pick up

spotty wifi, only close to window

the wifi isn't the best

design, the carefulness, the products in the room, the jacuzzi and the pool in the rooftop, the breakfast, and most of all the sheets of the bed

pleasantly surprised by the room service quality

there's also a convention center and bar nearby that blare music - there is appatently no such thing as a noise ordinance in mexico

heat on the pool

pool isn t working and price

free coffee and espresso 24 hours, and there is a breakfast cafeteria, but i didn't have the time to stay for breakfast

the hot breakfast food had ham or bacon on it

it was a good clean room. they had free laundry service.!

wonderful clean room and great breakfast.

maybe need to have a variety of breakfast

the room had no windows outside, only intothe inner corridor. no gym, no pool.

good dining, no bar or comfy area for a pre-dinner drink

hotel in the city center. large room. little gym. polite staff. good balance price / quality.

gym and spa were under renovation, so i couldn't use them

affiliated restaurant and spa are very convenient

would have preferred more reliable and secure wifi, and i found the cafe convenient and delicious but a bit overpriced

the wifi is not very stable

the wifi is stable enough but sometimes was cutting during calls

poor wifi

were working from the hotel)

the gym is okay

for free parking and not to charge for 1 hrs late check out

great pool space and strong wifi

buy elsewhere because they didn't have the brand that we liked, also the receptionist from the spa didn't took our reservation right, and we lost the appoinment

all the rooms opening to the main courtyard of the building that had a crèche, we could hear kids shouting whilst they were playing for a lot of our stay

wifi could be faster

could have a comfortable chair and maybe a small table to have room service other than that great

limited breakfast options, the ‘swimming’ pool is a plunge pool at best

the rooms needs to be up dated ( they are a little old and miss features of the new ones) and the pool should be improved and be covered or under ceiling in a closed space and not in an open one,

gym and pool actually non existing

also the pool on the 4th floor was not usable and very small

pool is the size of a jacuzzi with the temperature of a pool, and seems like the terrace space is

we had an excellent breakfast the next morning

was very cute, rooms were clean, bathroom was great; breakfast each morning was very good

resturaunt food and service was excellent; and the quaint bar upstairs a bonus

spa tub in the junior suite was great, but power of jets rather low

beautiful place, extremely clean and everyone very kind! also very good complimentary breakfast

pool inside the patio is very warm and clean with tables around to enjoy some drinks or food

about beforehand (also reflected in the price) so the usual facilities weren't available (gym, pool), so i can't comment on those facilities

the room's immediate floor access to the pool and dining area

great location, comfortable courtyard with pool

pool was filthy, they had just redone the finish on the tile work filling the pool with debris

comfortable bed, great wifi, and the shower was huge

location, spacious and comfortable room, fantastic wifi, cable tv with english channels, clean, nice view from my balcony, thoughtfully decorated

hotel staff helped us arrange a laundry service and deliver the cloth to our room, which is excellent for the travelers having a

friendly staff, spacious rooms, wonderful amenities, fast wifi, hot shower, nice restaurant - recommend highly

thedral, restaurants)

good wifi

wifi patchy at best in room

big plus was the free parking lot

of noise, bugs on the walls, bad wifi, bad breakfast

perfect bed for dreaming sleep, silent room, good wi-fi, parking place

internet is slow and discontinuous 2) the breakfast that is included in the hotel rate is just ok

we did have breakfast there and it was very good

great location, breakfast and the front desk staff, they were very friendly and helpful

loved the coffee and tea bar with nespresso machine, which meant you could get good quality coffee at any time

wonderful gem of a hotel! staff, hotel, and breakfast are exceptional!

the breakfast is good and the beds are comfortable.

was hard and very uncomfortable, wifi was sohen it worked, breakfast selection was poor food did not seem

breakfast is excellent

i chose this hotel as they list breakfast being served from 6am, and i needed to be at work at 7 so

good breakfast though small selection. very comfy beds. secure and good room cleaning.