well equipped kitchen

i had emailed earlier in the week to see if an early check in was possible

the management was super accommodating with an early check in and offered a late check out if needed

the management was super accommodating with an early check in and offered a late check out if needed

room was very clean and loved that it had a little kitchen

courteous staff, super clean, free tim horton breakfast coupons for each guest, great value for the

spacious, clean, free parking, breakfast coupon

price for pet-friendly room $260

v nice to have a pool and gym on-site

really far from a smoking area especially if u have kids

pool, hot tub and gym were all excellent as well as the staff friendliness

the pool was open and very refreshing

large clean rooms, one had a small kitchenette which was well equipped, other room had microwave/mini fridge

like that they had guest laundry

spa outside in the garden

the fully stocked kitchenette was a nice surprise-though not mentioned on the website

no tea towel only 3 plates there were 4 of us, plug missing for kitchen sink had to use bathtub plug

good equipped kitchenette also

the kitchen staff even thou we were late for breakfast cooked us such a great breaky

pillows were directly resting on brick wall it was a nice large room but the table located in the kitchen was far too small to be

new and very clean. we liked the small kitchen as it had everything we needed.

laundry room in building

the location was great. beds were comfy. liked having a whole kitchen.

there is a laundry room in the building

while we did not require the kitchen facilities, we were impressed with what was available in the our room along with fully

machine which was replenished with starbucks coffee daily & our teenagers loved the super fast wifi

wifi was iffy

wifi was really good

helpful staff and nice big rooms with big beds, kitchen and plenty of space

quiet, personnel very helpful and available 24/7, loved walking/running the trails, laundry facility available, ubc pool 5 min

room service breakfast was wonderful!

great food and room service

wifi server was weak, we couldn't get wifi on the 8th floor, had to go down to the lobby to check

we enjoyed our little attached kitchen

lived the big room with kitchen and kingsize bed in the 8th floor

wifi in a quite area of the city but only a few minute walk to many restaurants and bars

they were very generous with early check in and check out. great position

clean room. they had coin laundry on premises.

asked for early check in and did not even get close

maybe smaller portion options for the little kids

wifi glows. maybe move to doorway area so better for sleeping

food pool spa :)

staff were friendly, good breakfast options, great location

since we were traveling with 3 kids, i requested 2 double-bed rooms

i hope to use the spa and gym next time but utilised the pool

ordered room service, nachos and fried chicken

unfortunately the pool wasn t available at this time.

had been left outside by elevator by someone who ordered room service

my only complaint: wish the gym was open

gym was closed :

location, spacious rooms, kids loved the pool, very clean & super friendly staff, also great prices all around

the location of hotel and the amenities (pool, gym, sauna and yoga room

husband and i loved the location, how clean our room is, the pool and gym were updated and very clean

staff were super helpful and were able to facilitate an early check in, which was greatly appreciated for international travellers

cleanliness, location, pool, staff

only room for improvement would be the wifi service

hotel accommodated early check in

a good size for families and the staff were so helpful even making sure we had mini robes for the kids

we didn't get chance to use any other facilities such as the gym and pool or any of the restaurants so cannot comment on that

i loved the location, the staff, the room was amazing and the gym was great too!

gym was spacious considering the hotel size

we were told that the restaurant was closed due to a plumbing fault and that as a result no room service would be available - this was disappointing as it was all that we wanted that evening

not a negative but shame spa was being renovated as i would have liked to visit this

was spot on, great room & facilities, staff superb & very willing, restaurant & bar fabulous

no pool or spa to speak of

as it turned out, it was the toilet next to the gym and there were no towels

very clean bedrooms and 2 bathrooms, a sitting and dining room complete with a desk and seperate kitchen and a wide screen tv with all the usual cable channels available

we literally had a small apartment…bed/bath, kitchen, dining, living room

onsite laundry, great location - handy to restaurants and a great little supermarket opposite where we

lots of laundry

the surcharge for room service is a bit steep. but the food was great.

00 am, after a 14 hour flight, they let us use the facilities of their gym to have a shower and change

no late night room service

kids liked the big windows and chic downtown location

large clean room with a desk and great wifi

gym is very good

i am disappointed with the staff at the spa

views, spa and pool

breakfast package at $39 was more expensive than the breakfast options on the menu

rooms and absolutely incredible attentive service at reception spa and restaurant and

had phoned prior to request early check in, we were coming from the island and we had a concert that started at 4:30

the family room: 2 beds of 140 cm width each is just too small for 4 persons with teenage kids

00 early check in fee that they could not provide

check in staff were very obliging with early check in

the kids liked the ping pong table

kitchen, the size of the studio, the parking connected to the hotel

had gym, pool & laundry

very large king size bedroom with small kitchenette and sitting area. good wifi.

they have indoor gym and swimming pool

staff went above and beyond to get early check in as our cruise ship docked early am

blackout curtains helped us catch up on much-needed z's and the pool helped us work off the free breakfast

it has a little gym that does the job, but is close enough to other gyms in the area

laundry room perfect

breakfast was excellent, room was very clean and staff very friendly and knowledgeable.

comfortable bed big rooms good pool and spa.

was a bit patchy - don't restock things like laundry bags and need prompting

free wifi was good, club lounge was also great value for money

great location. very clean gym and pools. checked vaccine passports and we will be back.

having to go outside to get to the indoor pool was not fun.

woke up a few times due to screaming kids and jumping

little things missing - laundry bag would be nice

the rooftop bar was beautiful and the drinks were very imaginative although, as expected, pricey

location is perfect , and the roof top bar and resto is a good addition

in downtown, walking and quick driving distance to many places; room was good size; gym and jacuzzi available; breakfast was

has a rooftop bar which is excellent to chill at

great customer service , excellent restaurant, gym , pool and jacuzzi. clean rooms

kids had great fun in the indoor swimming pool

late check out the best we've had

also enjoyed using the gym

location, nice staff and nice, clean rooms and the kids enjoyed the pool

i really enjoyed the boulevard kitchen & oyster bar restaurant that is part of the hotel

the 2 bed apartment for a family - great kitchen loved the amazing bar and restaurant downstairs

the kids were blown away about how fancy the place was

instead we sat in the lobby with 3 small kids for better part of the day

little disappointed with the pool/spa area, would ve been good to have a sauna/steam room.

nt with

food choice was good, restaurant staff very thorough, but bar staff sometimes slow when lots of people

hotel, great views, excellent to work in downtown, nice brakfast, nice gym, nice staff

i liked the breakfast buffet and the gym

very clean room, excellent staff, well equipped gym

great location, comfy room and bed, pool and spa for use downstairs, early check in possible.

refused early check in at noon and told 3pm check in time

across the street which has great food, hotel restaurant was great for breakfast and loved the gym

room service breakfast was delivered on-time, well presented, and tasty

the speakeasy bar downstairs

the communal kitchen was a bonus

use the gym but it looked great and appeared to be well patronized

the view you get from the gym and kitchen is amazing

kitchen, gym and laundry service is available

hotel couldn't accommodate my request for early check in at 1 pm

24 hour pool was the best thing about the stay and the kids were so happy with that seeing as we got in late

in restaurant was poor no one came to ask how the meal was value was pricey breakfast room service was slow and all food was all serum wrapped and not removed the oatmeal was pricey and

would be nice if you offered free breakfast

friendly staff. great location! breakfast and dinner were really good.

dirty outside the hotel and not a place to walk around at night with kids you see people openly doing drugs in front of you and witnessing

staff member was kind and helpful, the room service was spectacular, and i will highly likely be back

the dining and bar were phenomenal with a classic vibe, nice layout and decor, excellent staff and menu

our bed was super comfortable, bathrobes and slippers were provided for both us and the kids, and the location was very convenient

both the bar and the dining room were comfortable facilities with helpful service and outstanding food

receptionist at the spa was a bit annoyed with me having lost the keys to my locker which would have to be opened by a

amazing staff - friendly and accommodating surprisingly warm outdoor pool nice room, great view

has pool and gym

gym & pool we’re great and size of rooms were terrific

food both at the mosaic grille & at the bar & the convenience of the starbucks

had a room ready at 9 am for early check in as requested

no gym available

we were there the pool had lots of kids which made it less attractive for us

and we used the spa which we really enjoyed

plug ins by bed didn t work and the mini bar was so full i couldn t add any of my own personal items

service, was quick and very nice when receiving room service

liked the staff s friendliness and how when we arrived early and asked to store our luggage till check in they were able to give us an early check in

our family with kids had good time staying for 3 nights

no laundry facilities.

our cruise and the staff were helpful with all our luggage and getting us an early check in and late check out on our flight day

great to get a hotel room to accommodate 2 adults and 3 kids

a few good restaurants and pubs and lots to do for kids

the facilities offered a spacious room, with a comfortable bed, as well as a gym with a hot tub and sauna

gym facilities very poor - one bike squeaked, the other had a broken seat

closed after breakfast for entire lunch n dinner service for a private event only room service too bad the one main reason to stay was to eat on the deck of the water

i really love the spa pool at the hotel, we had it all to ourselves too.

very clean comfortable bed beautiful spa like bathroom friendly staff

everything else was top notch including the lobby and bar area

very accommodating at restaurant for kids requests, also breakfast had a special kids rate.

e botanist) also very good

lots of kids to meet and play with other kids

location and the room was ample for our family of 4 (2 kids under 12)

breakfast was excellent and served to the table with several choices, i had granola, fruit and

a hotel bar to accompany the restaurant would have been a nice addition.

booked room for 2 adults 2 bigger kids 12/17

laundry prices could be more affordable

the staff was very accommodating when i asked for an early check in

bar attached to the hotel didn't open until 4pm which was a shame

small boutique style with great decor, personalised staff. bar attached friendly staff .

the location the room the bathroom, very nice, with a shower like a swimming pool

the location is very convenient, close to restaurants, shopping, bars, concert venues etc

there was no restaurant or housekeeping until the day after i booked the breakfast was a granola bar and a juice box from the front desk my name is not travis, it is

th

good points: was upgraded to queen bed & early check in by noon time and am thankful for tat

absolutely fabulous to have access to a laundry

on premises laundry, close by restaurants and a few blocks from the skyway or cruise terminal

i only have one disappointment, i was only there for one night and the pool was closed for their staff function so i wasn t able to use that facility but i have

the reflections terrace bar was beautiful

ordered room service twice and am still thinking about their hamburger and truffle fries

service is terrific, same day laundry service is excellent, concierge has great restaurant recommendations, they helped me to

is nothing bad about this place, my only comment would be that the pool area would be extra great with a jacuzzi and/or a sauna

low lighting in room basic gym

only stayed for one night, got late check out, although needed to pay

i think i was charged for the wifi. not free.

bed is comfy, wifi

ability to connect with someone for early check in

we ordered a vegetarian breakfast through room service, but they delivered a meat dish instead and still charged us the full amount with no

stuffs and service are wonderful, room service is good too

great location, lovely staff, organised early check in, comfortable room

we didn t eat breakfast but use the sky bar for drinks - great vibe and we used the restaurant at street level for drinks and dinner twice

lack of room service

come every year with one of my kids for a night down town

great little wine bar for meeting up with our local friends before a night out

close to elevator as requested and they accommodated early check in since we had just departed the cruise ship

we also had drinks in the on site sports bar which was

a long fligbt there was a sport bar to relax and grab a bite to eat

the hotels in the neighborhood, but it cost me over $4000 (hotel, ferry, and food), to take my kids to vancouver for the weekend from campbell river

ev charger for

hydra bar is really lovely

the gym was excellent also

needed another towel bar in gorgeous bathroom

did order room service one night which i believe comes from the hotel behind the auberge

allowed an early check in, which was very welcomed

hot chocolate and little milk pots would have been nice for the kids, perhaps the odd cookie.

the pool area was wonderful too

i have 3 kids and the room was perfect

pool had a sand paper like floor to it, kids both had red and slightly painful feet (still kept going in though) from it

is great, the outside pool is always a hit/feature with the kids

location was great. kids chicken tenders from the room service menu were “best ever had”

a roof top bar would have been nice. otherwise all good.

heavenly, view exceptional, bar pretty and excellent service, love that it’s right at the water

late night room service options.

we were complimentarily upgraded to a larger room with a sea view when i mentioned it was my kids first time to the ocean

nus a few noisy kids)

lovely choices for kids on the menu for in room dining which was of great quality

loved the bar and the food and the staff and the comfort of the bed

ked stanley park) and gym were a plus

the room service is fantastic and the lounge is a perfect way to finish the day

to aggressively intrude the room as i was half dressed just out of the shower prior to approved late check out time

functional gym, not a lot of equipment but good for cardio at least

the rooms and breakfast were simply the best

location. staff, breakfast

i ordered some room service and the food was far too salty, almost inedible.

the breakfast was fantastic

i usually eat a big breakfast when i travel

cleanliness, luggage storage, helpful staff, amazing breakfast and decent room service food

the wifi in my room kept tripping off. maybe a stronger wifi would be good for such a room.

gym and pool were nice

they gave me early check in and late check out, everyone was friendly and kind

there were many wifi issues that we did bring up but we were not compensated for

the pool, spa and gym were lovely and well fitted out

when we were leaving he put our bags in the car and gave a little grab bag of toys to each of the kids

room was the perfect size for our group of 4 (2 adults and 2 kids) (+)bed was comfy, welcome gifts for the kids, separate living/sleeping spaces in room each with tv. (-) when trying to minimize light in the early hours of the morning so as to not wake up kids it s annoying to have to flood the corridor with light so as to go into the bathroom risking (+)when we were leaving he put our bags in the car and gave a little grab bag of toys to each of the kids (-) so when they suite check if they can split beds for kids/teenagers

early check in, clean

bed was comfy, welcome gifts for the kids, separate living/sleeping spaces in room each with tv.

room service arrived in a bag not on a tray

friendly staff spacious room great location bar downstairs

we traveled with little kids, a familly of 4

hours early

guest laundry every 2nd floor is a bonus for travellers staying over

i would love to have a better gym, but as i usually travel for leisure i can manage without :)

the kids enjoyed the pool and it was in a great location in the city for my meetings and for dining

really useful guest laundry available free of charge which was great at that

gym was okay. wish there was more variety.

it really added to the magic of the weekend for my kids and i

washing machines and driers - had to stand guard over my laundry as another guest turned mine out before it was dry

location, kindness of staff, room size, room view, cleanliness, gym facilities, shuttle service

my kids enjoyed the breakfast ud83dude0b

kids liked the waffle maker so they were happy

very friendly staff, laundry available clean. close to everything

kitchen set up was limited which meant more eating out than anticipated

room service from frankie's italian restaurant at lobby level was quick and amazingly delicious!

was excellent, location, facilities, comfort, hospitality, car parking, daily private spa sessions

they could not accommodate any late check out at all. not even 30 minutes.

yaletown, robson street shopping area, granville street, canada place, queen elizabeth theatre, casino, stadium, canada line , buses

i loved the peloton bike in the gym

great roof top space and kitchen facilities

full kitchen however no equipment which i thought was strange

we loved that there was a kitchen so that we could make food and save money that way

location and awesome amenities for the price, like gym access and free coffee in the morning

easy and early check in. location. cleanliness and friendly staff

the gym is very nice but with restricted hours

the kids had a good time in the pool

location to arena. sports bar and restaurant in hotel.

regular daily house keeping , there s also a do not disturb door sign facilities: 10/10 with gym and pool

no bar fridges in the room, bathroom quite small, can't open windows

free breakfast offered was for in room dining

breakfast was great room clean beds relly comfortable, hotel location best this was really nice

loved the 50 dollar parking pass and the non refundable 50 dollar pet fee

small rooms, poor service

breakfast room service is normally just fine but not in douglas

rooms are comfirtable and the gym is super

down side was no room service or breakfast till 7am, being early birds this is quite late for

dog tends to have trouble eating in unfamiliar environments, but fortunately, the hotel offered room service with dog-friendly meals, which was a great relief

gym was great, customer service top notch, very clean

a fee for parking & wifi the water pressure was very low on the taps and shower

room service was speedy and food was good

can't use pool or gym

all but one of the washing machines in the laundry were out of order.

room service was efficient

nice little gym

very helpful with doing laundry

the staff was super friendly and was even able to accommodate an early check in

the restaurant and bar weren't open.

for me it was a perfect stay…wish the tiki bar had been open but that’s just timing.

basic, and having the restaurant and bar closed due to staff shortage, the stay was quite nice and all the members of staff we met were

and if you are lucky yiu will be there when the the fabulous tiki bar is open

tiki bar was closed

the grill bar so handy food

good room, clean and good value for money. great location for river rock casino and yvr airport

the hotel bar closed too early.

can order room service from the white spot restrurant on-site

that room service didn't show a little leniency to consider our late overnight arrival, when we hung our

i needed a late check out, they had no trouble accommodating that

great place to stay with kids. free breakfast and shuttle to canada place

they have shuttle to canada place

the price includes a delicious breakfast

comfy bed and pillows. good breakfast. excellent location. lots of stores across the street.

very helpful- maira at the desk is extremely helpful and resourceful they have a decent working gym

hotel that really needs a renovation the swimming pool and the spa are located in the parking lot

cons: the first floor is being renovated, so no pool or sauna, no gym, no breakfast

the gym was poor and had no ac

the previous comment the add stated gym and hot tub, the open hour is very odd