glad the outdoor pool was open and it was great to relax in the sauna

also, the knives in the kitchenette were very

tim hortons but i think it’s better if the breakfast is in the hotel

clean and spacious, also had breakfast coupon

the room was very large with two king beds and a kitchen. it was clean and updated.

well equipped kitchen

room was very clean and loved that it had a little kitchen

the management was super accommodating with an early check in and offered a late check out if needed

bathroom was immaculate and kitchen well stocked

great location at end of boardwalk/ public market. easy parking. large room and full kitchen!

pool, hot tub and gym were all excellent as well as the staff friendliness

the pool was open and very refreshing

large clean rooms, one had a small kitchenette which was well equipped, other room had microwave/mini fridge

like that they had guest laundry

spa outside in the garden

the fully stocked kitchenette was a nice surprise-though not mentioned on the website

no tea towel only 3 plates there were 4 of us, plug missing for kitchen sink had to use bathtub plug

good equipped kitchenette also

the kitchen staff even thou we were late for breakfast cooked us such a great breaky

pillows were directly resting on brick wall it was a nice large room but the table located in the kitchen was far too small to be

new and very clean. we liked the small kitchen as it had everything we needed.

laundry room in building

the location was great. beds were comfy. liked having a whole kitchen.

there is a laundry room in the building

while we did not require the kitchen facilities, we were impressed with what was available in the our room along with fully

machine which was replenished with starbucks coffee daily & our teenagers loved the super fast wifi

wifi was iffy

wifi was really good

helpful staff and nice big rooms with big beds, kitchen and plenty of space

quiet, personnel very helpful and available 24/7, loved walking/running the trails, laundry facility available, ubc pool 5 min

room service breakfast was wonderful!

great food and room service

wifi server was weak, we couldn't get wifi on the 8th floor, had to go down to the lobby to check

we enjoyed our little attached kitchen

lived the big room with kitchen and kingsize bed in the 8th floor

wifi in a quite area of the city but only a few minute walk to many restaurants and bars

they were very generous with early check in and check out. great position

clean room. they had coin laundry on premises.

asked for early check in and did not even get close

maybe smaller portion options for the little kids

wifi glows. maybe move to doorway area so better for sleeping

food pool spa :)

staff were friendly, good breakfast options, great location

since we were traveling with 3 kids, i requested 2 double-bed rooms

i hope to use the spa and gym next time but utilised the pool

ordered room service, nachos and fried chicken

unfortunately the pool wasn t available at this time.

had been left outside by elevator by someone who ordered room service

my only complaint: wish the gym was open

gym was closed :

location, spacious rooms, kids loved the pool, very clean & super friendly staff, also great prices all around

the location of hotel and the amenities (pool, gym, sauna and yoga room

husband and i loved the location, how clean our room is, the pool and gym were updated and very clean

staff were super helpful and were able to facilitate an early check in, which was greatly appreciated for international travellers

cleanliness, location, pool, staff

only room for improvement would be the wifi service

hotel accommodated early check in

a good size for families and the staff were so helpful even making sure we had mini robes for the kids

we didn't get chance to use any other facilities such as the gym and pool or any of the restaurants so cannot comment on that

i loved the location, the staff, the room was amazing and the gym was great too!

gym was spacious considering the hotel size

we were told that the restaurant was closed due to a plumbing fault and that as a result no room service would be available - this was disappointing as it was all that we wanted that evening

not a negative but shame spa was being renovated as i would have liked to visit this

was spot on, great room & facilities, staff superb & very willing, restaurant & bar fabulous

no pool or spa to speak of

as it turned out, it was the toilet next to the gym and there were no towels

very clean bedrooms and 2 bathrooms, a sitting and dining room complete with a desk and seperate kitchen and a wide screen tv with all the usual cable channels available

we literally had a small apartment…bed/bath, kitchen, dining, living room

onsite laundry, great location - handy to restaurants and a great little supermarket opposite where we

lots of laundry

the surcharge for room service is a bit steep. but the food was great.

00 am, after a 14 hour flight, they let us use the facilities of their gym to have a shower and change

no late night room service

kids liked the big windows and chic downtown location

large clean room with a desk and great wifi

gym is very good

i am disappointed with the staff at the spa

views, spa and pool

breakfast package at $39 was more expensive than the breakfast options on the menu

rooms and absolutely incredible attentive service at reception spa and restaurant and

the pool water was a bit cloudy & the spa was not working.

surprisingly, the hotel was able to give us early check in and we dropped off our luggage

excellent location. reception and bar staff friendly and helpful.

great bar and restaurant

coffee and breakfast, dinner was good and the staff were on time when it came to room service, right on the button

the most interesting part was if you decline the room service, you will get $10 credit which you can use in their restaurant and cafe

room) was a bit inefficient, a lot of empty space in the middle, might be good for smaller kids

i had a drink in the restaurant bar and the

the hotel has a fully equipped gym as well as a pool too

nice bar and convenient coffee shop for light breakfast

had phoned prior to request early check in, we were coming from the island and we had a concert that started at 4:30

only comment is there was no reply from hotel after 2 emails asking for early check in to leave our bags at the hotel reception as our flight arrived 7am

it's nice for our kids to have the courtyard where they can play ping pong and sit by the fire, and not be confined

check in staff were very obliging with early check in

time; ac gave out bad smell; tight parking; be mindful of the railings with wide gaps if you have kids

hotel, great views, excellent to work in downtown, nice brakfast, nice gym, nice staff

we loved the location and the kids loved the pool.

kids were sad

nice city hotel with a great bar and restaurant

we loved the location and the kids loved the pool.

gym and pool seemed a bit dated and weirdly positioned

location, club lounge was excellent, facilities

really nice breakfast and good location

having to go outside to get to the indoor pool was not fun.

free wifi and the tub shower has hair left it in from the previous person that stayed in that

spacious room; laundry on separate floor but easily accessible

facilities were good - gym, pool and coin-operated laundry

kids above 12 are charged as adults in mariott for occupany

non refundable booking. no room service no drinking water provided at room

had an issue connecting to the wifi during my stay then found out afterwards that i was charged for the high speed access

the pool/ spa area is fabulous

some of the room service food was not good. in particular the oatmeal!

the gym was not your average hotel gym, lots of different kit

lots of food options within block provided an alternative to room service, both restaurants for take out and an iga

the gym and pool

beautiful room, comfortable bed, great breakfast

told me to leave my laundry at the front desk by 8:00 am if i wanted the same day service

great views of false creek and granville island; comfortable and firm beds; excellent continental breakfast; and

good breakfast nice size rooms and we loved the rooftop bar also the availability of the hotel shuttle was a nice added

hoping for the pool and rooftop to be open soon! no room service

great location, comfy room and bed, pool and spa for use downstairs, early check in possible.

refused early check in at noon and told 3pm check in time

across the street which has great food, hotel restaurant was great for breakfast and loved the gym

room service breakfast was delivered on-time, well presented, and tasty

the speakeasy bar downstairs

gym & pool we’re great and size of rooms were terrific

location was great. early check in. great staff

staff was very polite and accommodating and allowed us early check in on arrival, and let us utilize the baggage storage on checkout day

the gym and pool area were great

great room - nice outside pool on 4th floor.

convenient location. great gym. super friendly and helpful staff

hotel staff they help early check in i had 15 hours flight thx tot them

laundry on site and full kitchen

hotel has a common area (couches,etc) and kitchen on the upper floor

close to downtown loved the kitchen option and gym

beautiful place and bar was lovely

spa is quite modest, although very pleasant - it was great to be able to get a booking at the last

looked at spa prices and breakfast prices and decided to go else where

the bar and suite we stayed in

everyone was extra kind to my kids, even letting them feed treats to the dogs walking outside

are traveling with kids and you choose a hotel because it has pool and then they tell you that the heating is broken

checkout, spa services was great, beautiful hotel and clean room

the staff were lovely to deal with, excellent room service and food , attractive large wood-panelled room and furniture, wonderful bed, very nice

no guest laundry which is not helpful for overnight guests

gym was amazing, staff was great, overall 5 stars

in restaurant was poor no one came to ask how the meal was value was pricey breakfast room service was slow and all food was all serum wrapped and not removed the oatmeal was pricey and

my kids went to the receptionist and informed about the rat

one would think breakfast would be included we never had any food there so i can't commit on the kitchen

would be nice if you offered free breakfast

of not having a buffet and giving a choice of one proper breakfast meal per person and up to 4 kids under 12 free with a single paying adult)

beautiful views. great location. nice gym.

breakfast options were not great

very accommodating at restaurant for kids requests, also breakfast had a special kids rate.

the gym was clean, spacious and had just enough equipment and weights for an effective workout

room service staff was very good.

the hotel also gave me access to the gym and offered free bikes, which was a perfect way to explore the city and nearby parks

booked room for 2 adults 2 bigger kids 12/17

there was nothing to drink stocked in the fridge even though the bar was closed

twenty something bar hoppers are loud on hornby street at 2 am; if you are a light sleeper ask for a room not facing

only negative - we had breakfast at the restaurant attached to the hotel

gym was great and rooms very clean. staff was polite and location was okay.

wifi was great

arrived early and they accommodated early check in without hesitation, the suite size was perfect for 5

very central clean good wifi

they have lovely room service

the lobby smelled very strongly of cigarette smoke, from patrons of the bar smoking right outside the door to the building

the location is fabulous - close to restuarants, transit and attractions. wifi is strong.

wifi didn't work on one of our phones

the laundry was right beside me which i badly needed being mid-trip and it was inexpensive and the soap

wifi speed was very fast ~7mb/s

entrance is small and crowded as there is a bar sharing the space with the check-in counter, so it has a lot of people at any time

the bath was luxurious.. room service was elegant and everyone was lovely.

breakfast service is very poor, chaotic service.

bed was so comfy, my lady and i stayed in a room with the 4 piece spa style bathroom with heated floors and my lady was blown away

gym was very nice and indoor pool

the location is very convenient, close to restaurants, shopping, bars, concert venues etc

the staff was very accommodating when i asked for an early check in

arrived early and were offered early check in and they also upgrade our room for free

how close it was and had a bar near by

location and loved the complementary drinks at the bar and that they provide things upon request like toothpaste, combs, etc if you forgot them

my kids had to plug their noses to walk the hallway and one gagged the entire time

convenient bar and restaurant. great view of boats and harbour.

a lovely situation overlooking the harbour

i needed distilled water for my c-pap machine and room service was able to supply it for me

i really love the spa pool at the hotel, we had it all to ourselves too.

low lighting in room basic gym

only stayed for one night, got late check out, although needed to pay

i think i was charged for the wifi. not free.

bed is comfy, wifi

ability to connect with someone for early check in

we ordered a vegetarian breakfast through room service, but they delivered a meat dish instead and still charged us the full amount with no

stuffs and service are wonderful, room service is good too

great location, lovely staff, organised early check in, comfortable room

we didn t eat breakfast but use the sky bar for drinks - great vibe and we used the restaurant at street level for drinks and dinner twice

lack of room service

there was also gym equipment with squash courts available

kitchenette had no utensils or serving ware, no laundry facilities

the property of a private business club, and hotel guests have to go outside for a meal or use room service

free upgrade to a suite room early check in comfy bed great fitness club

also the gym was simply first rate

kids requesting bathrooms have locks, but it’s fine with me.

we didn’t eat at the hotel but had a drink in the hydra bar one evening - scottish lady on the bar was very helpful

needed another towel bar in gorgeous bathroom

love the new ev charger’s for

i looked into the minnie bar fridge we discovered a coke that had been drank

the outdoor pool is also

also able to get early check in

gym needs some updating.

would have been great to have a day spa on site

good location. late check out

flexibility for late check out

close to elevator as requested and they accommodated early check in since we had just departed the cruise ship

come every year with one of my kids for a night down town

best location in vancouver. a fantastic restaurant and cocktail bar attached

we greatly enjoyed the funky in-house “uva wine & cocktail bar” for breakfast, beers, cocktails and dinner

late night room service options.

we were complimentarily upgraded to a larger room with a sea view when i mentioned it was my kids first time to the ocean

nus a few noisy kids)

lovely choices for kids on the menu for in room dining which was of great quality

loved the bar and the food and the staff and the comfort of the bed

hotel had nice lively bar with a fab friendly barman we also walked with our large cases to cruise terminal which took 10

in mind room service isn't 24 hour

room service was well priced

location. staff, breakfast

the breakfast was fantastic

loved my friendly chat ordering room service

functional gym, not a lot of equipment but good for cardio at least

spacious room, huge bathroom, blazing fast wifi, great amenities, super friendly staff.

the bar portion of the hotel was reserved for a private event encompassing a $20

the room service was a little slow one day but the food was great once we got it

the wifi in my room kept tripping off. maybe a stronger wifi would be good for such a room.

gym and pool were nice

they gave me early check in and late check out, everyone was friendly and kind

there were many wifi issues that we did bring up but we were not compensated for

the pool, spa and gym were lovely and well fitted out

when we were leaving he put our bags in the car and gave a little grab bag of toys to each of the kids

room was the perfect size for our group of 4 (2 adults and 2 kids) (+)bed was comfy, welcome gifts for the kids, separate living/sleeping spaces in room each with tv. (-) when trying to minimize light in the early hours of the morning so as to not wake up kids it s annoying to have to flood the corridor with light so as to go into the bathroom risking (+)when we were leaving he put our bags in the car and gave a little grab bag of toys to each of the kids (-) so when they suite check if they can split beds for kids/teenagers

early check in, clean

bed was comfy, welcome gifts for the kids, separate living/sleeping spaces in room each with tv.

room service arrived in a bag not on a tray

friendly staff spacious room great location bar downstairs

we traveled with little kids, a familly of 4

hours early

guest laundry every 2nd floor is a bonus for travellers staying over

i would love to have a better gym, but as i usually travel for leisure i can manage without :)

the kids enjoyed the pool and it was in a great location in the city for my meetings and for dining

really useful guest laundry available free of charge which was great at that

gym was okay. wish there was more variety.

it really added to the magic of the weekend for my kids and i

washing machines and driers - had to stand guard over my laundry as another guest turned mine out before it was dry

location, kindness of staff, room size, room view, cleanliness, gym facilities, shuttle service

my kids enjoyed the breakfast ud83dude0b

kids liked the waffle maker so they were happy

very friendly staff, laundry available clean. close to everything

kitchen set up was limited which meant more eating out than anticipated

room service from frankie's italian restaurant at lobby level was quick and amazingly delicious!

was excellent, location, facilities, comfort, hospitality, car parking, daily private spa sessions

they could not accommodate any late check out at all. not even 30 minutes.

yaletown, robson street shopping area, granville street, canada place, queen elizabeth theatre, casino, stadium, canada line , buses

i loved the peloton bike in the gym

great roof top space and kitchen facilities

full kitchen however no equipment which i thought was strange

we loved that there was a kitchen so that we could make food and save money that way

location and awesome amenities for the price, like gym access and free coffee in the morning

easy and early check in. location. cleanliness and friendly staff

the gym is very nice but with restricted hours

the kids had a good time in the pool

location to arena. sports bar and restaurant in hotel.

regular daily house keeping , there s also a do not disturb door sign facilities: 10/10 with gym and pool

no bar fridges in the room, bathroom quite small, can't open windows

free breakfast offered was for in room dining

breakfast was great room clean beds relly comfortable, hotel location best this was really nice

loved the 50 dollar parking pass and the non refundable 50 dollar pet fee

small rooms, poor service

breakfast room service is normally just fine but not in douglas

rooms are comfirtable and the gym is super

down side was no room service or breakfast till 7am, being early birds this is quite late for

dog tends to have trouble eating in unfamiliar environments, but fortunately, the hotel offered room service with dog-friendly meals, which was a great relief

gym was great, customer service top notch, very clean

a fee for parking & wifi the water pressure was very low on the taps and shower

very helpful with doing laundry

the staff was super friendly and was even able to accommodate an early check in

room service was speedy and food was good

can't use pool or gym

all but one of the washing machines in the laundry were out of order.

room service was efficient

nice little gym

the restaurant and bar weren't open.

for me it was a perfect stay…wish the tiki bar had been open but that’s just timing.

basic, and having the restaurant and bar closed due to staff shortage, the stay was quite nice and all the members of staff we met were

and if you are lucky yiu will be there when the the fabulous tiki bar is open

tiki bar was closed

the grill bar so handy food

good room, clean and good value for money. great location for river rock casino and yvr airport

the hotel bar closed too early.

can order room service from the white spot restrurant on-site

that room service didn't show a little leniency to consider our late overnight arrival, when we hung our

i needed a late check out, they had no trouble accommodating that

great place to stay with kids. free breakfast and shuttle to canada place

they have shuttle to canada place

the price includes a delicious breakfast

comfy bed and pillows. good breakfast. excellent location. lots of stores across the street.

very helpful- maira at the desk is extremely helpful and resourceful they have a decent working gym

hotel that really needs a renovation the swimming pool and the spa are located in the parking lot

cons: the first floor is being renovated, so no pool or sauna, no gym, no breakfast

the gym was poor and had no ac

the previous comment the add stated gym and hot tub, the open hour is very odd