the only thing was the pool not being open

it was not large but had a wonderful couch, and everything needed, cups, coffee, plastic laundry bag, plugs and phone plugs

coins at laundry room

i also loved that the rooms were spacious and that the pool and gym areas were really nice

they said they had a resturant with a bar that was never open

room service due to staff shortage), but it was outstanding and well worth the trip downstairs to

breakfast and brunch was delicious

room, staff love their attitude/personality and drinks at the bar

clean pool and rooms

iocation was great comfortable clean free parking

i like that they have a pool and basketball court

the pool.

was very upset that the pool was under maintenance

room was very comfortable and clean, the staff was friendly, and helpful, and the breakfast bar was awesome

and we loved the gym, had fun working out

sadly, due to covid19 breakfast wasn't the best.

they serve one of yhe best breakfast i've had at an hampton.

full complimentary breakfast

gym was very nice and extremely clean

kids loved tvs and making waffles

they have plenty options for food - hot bar (scrambled eggs, sausages, baked potatoes), muffins, toasts, porridge, cereals, fresh fruits

coming from another room, awful, and noisy kids in the other room they moved us to, was really

the bartender was great and the bar area

lobby bar was good

the hotel first promised an early check in but it was not honored and i had to wait for 4 hours until their official check in

room service took almost 3 hours

staff wasn't very helpful. facilities were, for the most part, dirty.

when covid restrictions are lifted since dining facilities were very limited and the rooftop bar had a very limited menu that was not suited to someone with special diets, like us

no pool

the pool was nice and the location was quiet but close to everything

lobby and bar beautiful and loony smells sooo good

the location, the beautiful bar and the pool.

awesome heated pool, phenomenal staff, excellent bar

went down for breakfast around 9 on 2 separate days and they are not replenishing the bar they are cleaning it up and the manager was

purchased two rooms one for the kids and one for my husband and i

we checked in after getting off a cruise early in the morning with three kids and suitcases, so

we were on the 8th floor and a few times we had to take the stairs with 4 kids

we couldn't go to the gym because the door would not open.

chef/staff for breakfast was exceptional

the breakfast was fabulous!

the hot breakfast provided each morning was delicious

breakfast, lovely staff, really authentic to the area, nice courtyard and they gave us

as a solo traveller, having a serving bar and food for the evening would be good, but there are plenty of places around that are

bathroom fan, the shower being a little hard to figure out and maneuver, and some noise from loud bar patrons coming down to use the elevator to the rooftop (which is currently broken)

no on site gym.

needed to borrow a phone charger and get late check out

the street car stops right in front, they have a great bar with live music every night, the jack rose restaurant is amazing and the rooftop bar was an

it met all of our expectations. wish we could have ordered speciality coffees in bar area.

of parking, no mini fridge, wifi was not free, beds were very uncomfortable, outdated room and musty smelling, one bar of soap

room service food was not good. but the service was excellent!

free wifi, had to pay to park at hotel, no fridge in rooms

the hotel staff was very friendly and the wifi was fast.

bed, cleanliness of room, quiet floor. fitness center was great.

was great about their property, except there was a big chair convention, and there was kids running up and down the hall, so it was quite noisy, but that was not the hotel s

tha stay, tha room service and tha ppl

breakfast was good and decent taste except for one day they provided different sausage which does

the best thing was the pool which the kids enjoyed

my teenage kids liked the room as well

my kids enjoyed playing with the corn hole and connect four outside in the sitting area

i choose the hotel thinking we could easily eat there and have a drink before our kids went to bed

everything was perfect. the location is good especially with kids

nice bar to wind down at the end of the day

check in lady was rude no check out time given no information about hotel bar gym wifi nothing

restraint didn’t have no bun for burgers , we had to go look for food bar tender wasn’t available one

the hotel features a bar in the lobby and restaurants within walking distance

missing a pool and maybe somewhat more equipped gym

i enjoyed my workout in the gym

nice presentable match the photos on booking i would be back real soon i love the hot tub and the pool area enjoyed my

we loved the location, the pool was perfect

the ladies in the breakfast bar made sure we had everything we needed and even recommended some places to visit

another thing that was a bit annoying was on the first day they asked if we wanted room service and we said yes and on day 4 we didn t get room service and when we asked on that

did not inform us that guest laundry was unavailable at check in

pool, courtyard, location, comfortable beds, spacious, proximity to restaurants, safe clean

people smoking near the doors of the breakfast and gym rooms.

nice gym, excellent breakfast, super-friendly staff.

to checkout we could not ask for friendlier staff - a huge shout out to the valet service, the breakfast staff, and housekeeping - all go beyond their job descriptions to make your stay

the pool needs to cleaned better. the tiles were dirty and there were a lot leaves in it.

due to the virus, no pool, breakfast ,or gym was, available.

the pool was out of order.

incorrect breakfasts, we reserved as 4 adults and were given 2 adult breakfasts and 2 kids menu

loved the pool gym and that it had a laundry facility

very good for a business trip such as i was on, if not in the hotel much, pool area and gym looked fine, but didn't have time to use

valet parking was really nice and convenient having 4 kids along for our trip

outdoor pool

it's walking distance to everything we aren't walkers but was able to walk to bourbon street, the casino, river walk, and outlet mall within minutes

we had to ask for room service after that

traveling with kids

love the atmosphere, the staffing, hotel room , lighting , the fact that they had a bar and restaurant upscale indeed

room service was excellent and the check in staff was very knowledgeable about events, restaurants

the hotel is pet friendly with one time pet fee of $50

i liked that there was a full service bar as well

not clean the room, and dumped 8 towels in our room instead which was a tripping hazard for my kids in the bathroom

was no water in the gym

gym close to convention center price

free breakfast bar was good, and staff was helpful and friendly

no restaurant or bar in lobby

everything was great including the free breakfast

room, accommodated an early check in, complimentary snacks and water in room, refrigerator in room

valet manager to check personal to bar staff, clean and quiet rooms all in a great location

restaurants and galleries, amazing friendly staff, comfy rooms with plenty of space; the rooftop pool is wonderful and never crowded; yummy beignets and coffee downstairs

the pool area was very small.

everything was very nice. it was very cool! the restaurant and bar were superb!! we loved it!!

maria at the breakfast was the best!!!

the girl working the bar helped the front desk was wearing a mask on her chin. kind of useless

i never had breakfast

amazing breakfast

the guy with the hat in the evening shift was very helpful, and also the guy at the bar on tuesday evening

we had our kids with us and having no microwave was tough

my kids like the

yes!! one of the heated pools closes at 8pm. luckily the other one stays open until 10.

the pool renovation was a bit inconvenient but they had a solution and it is expected that you would

pools were closed while we were there and went there specially for our kids to swim

location was close to downtown and located with the casino inside of the hotel

stayed at the main property where the casino is located and it was amazing

there s no room service

it states 24 hour room service &bathrobes

easy access to the casino...it was cold that day...it was nice to take the underground walkway.

room service after every 4 days is a little disappointing

no valet parking no room service length of time to check in

day stay)

food was a little pricey in the bar but i was at a convention so we didn't eat there but once.

later at night

staff at chandelier bar professional and on point

pool wasn't as great as most other hotels, and the service was slow

pool service was fantastic

incredible restaurant at miss river, sizable rooms and bathrooms, wonderful staff, great relaxing pool and spa area and just an overall wonderful experience

staff, rooms, pool area. enjoyed everything

gym was great and never busy. hotel location is fantastic

wifi room not big

hotel was very pretty, in a great location right next to the casino, lots of restaurants and the trolley stops

room service

everything was great and comfortable. our kids loved the pool and the room service.

the pool is great! workout area is a legit gym.

the bar was excellent as well!

joy at the front desk, and shane at the bar are awesome!

love the gym the room was amazing and the sitting area near the bar was great the early checking and holding our bags was a plus

loved the location it was walking distance to most activities we wanted to do, right next to the casino and all the shopping stores and restaurants this hotel was a 10/10 for the price we got it

great location for walking to aquarium, insectarium, outlet mall, and casino.

no parking or gym or anything to justify the high cost other than its prime locatio by french quarter

was perfect for me ,the location the price of hotel , breakfast bar ,the people that worked there was very

to casino

hotel is in a great location within walking distance to the aquarium, harrah's casino, and directly across the street from mother's restaurant

slept the night before at the westin which was a 1/3rd of the price and as good with a nice bar and food experience

location, room, public spaces, pool & pool bar

even the overly warm pool on one particular day was very welcoming and not the least bit over chlorinated

the hotel was able to meet our requests for 1 hour early check in and adjoining rooms

the bar and restaurant

nice room, bed was comfortable, the shower was good, the breakfast had good choices, and the location was perfect

pool was small but perfect for rinsing off the humidity

the breakfast, the street car out front, the secure free parking, and access to the gym

nice pool

kids loved the pool and i loved the location

(the kids called it the murder elevator

location was perfect!!! bar and mexican restaurant on-site. didn't eat, but sat and had a drink.

breakfast was a standard continental with cereal, bagels, yogurt etc

we had breakfast everyday on the front patio, watching the streetcars, and people walking past, to which

the hotel was very quiet, which was especially great so that our dogs wouldn't bark

chairs in the area with the pool (which was tiny) had upholstered cushions which were

great breakfast great bar overall stay 10

the pool was a bit smaller than i expected.

hotel accommodated early check in

the bar hours.

property , from the friendly staff , close to casino n strip n the pool was amazing n everything was very

one night i called for room service, my call was transferred and in rough way i was told that that service was not

the pool was a bit cloudier than i would like.

even the pool was way too warm

my kids and i stayed here the day before leaving for our cruise

the gym equipments

the black tile and lack of grab bar was scary for her

the staff was super friendly. loved the rooftop pool and the gym was good!

also amazing rooftop pool and bar area

bar staff - awesome music venue- fabulous coffee- great wifi - loved the mini bar selections

order the pancakes or griddle cakes for breakfast, they were the best i ve ever had

beautiful, romantic, relaxing room with an excellent breakfast!

ry informative) loved the access to the pool next door

the food on their room service menu was amazing

the breakfast and cocktail hour are delicious

no room service at restaurant downstairs.

only bad thing is the room want ready until 2 hours after check in time, and i requested an early check in

no pool and gym was tiny with malfunctioning equipment

bar area seemed to have some gnats

the bed was very comfortable. nice friendly staff, and room service was great.

unfortunately we could not enjoy the bar and restaurant due to covid, but hope to un the future

room service could be open later on weekends.

is no room service, limited breakfast menu

the gym was awesome - they even had a peloton bike with tv where you can take the classes

the gym surpassed my expectations

wonderful bathroom, big tv, extremely comfortable bed and pillows, nice lobby and bar, tasty breakfast, as i already said - mostly everything is what we liked about the hotel

breakfast was okay, nothing special

the bar was amazing and the food was so good.

room service wasn't available because the cook was running late

we wished the hotel offered breakfast.

decent gym facilities

are in the lobby of a really happening hotel - which is cool but may not be great with younger kids

the rooftop pool was crowded but had gorgeous views and was really fun

rooftop pool and bar is super fun

excellent room service, modern gym equipment, whimsical cafe-lobby, overall friendliness

great location and elegant venue. live music in the lobby bar was great too.

great gym and very helpful staff

there would be a resort fee of $30 per day that we stayed and that it would go towards food , the bar or room service but of course that would only pay for 1 item on the menu for instance there

the room was nice and clean, location was great, and the gym was well-equipped.

the property looks pretty but not many amenities for a westin hotel there is no pool and no gym.

noisy, the bar downstairs had a burlesque show going on till midnight and you could hear everything

bar listed in amenities is used for special events only, rates listed on booking

a bar downstairs and access to the pool table would have been great

site, no ice (they would call the hotel down the street and have it deliver 45 minutes later), no bar (like advertised), not even a soda machine or snack machine on site

nice, very small (18 rooms), and lobby next to a very noisy bar

great smart tv and comfortable beds with a hot shower and you can’t beat having a bar and coffee in the morning in the lobby

the guy at the front desk/ bar was very welcoming and friendly

the coffee at the coffee bar was pretty bad.

accommodation has a bar and small graden where you can have your drink or coffee

very cute hotel in a great location. there is a good bar in lobby, close to good eat spots

the quiet and the promptness of room service

room service perfect

bed was ok. complimentary late check out at 1pm.

oked larger in the photos)

breakfast was absolutely incredible

the location the view the nice spa even tho th spa could use some picking upmofmthr leaves that were flying of the nearby

also was hoping to use the spa and it was not in

there was no bar, no restaurant, no minibar, no room service

wifi never worked very well in my room

staff were great & room service very fast

the breakfast was delicious and my overall stay was excellent

two of my kids slepted on the floor

also had issue with connecting to the wifi, and after several

the breakfast was great, it had an omlete bar & great yogurt parfaits

staff member was trying to be funny because i requested 5 breakfast sacks since i had a bunch of kids in my room

really but if i had to be nitpicky i’d say the pizza from kitchen bar was lacking

the breakfast was good and the dinner was good

pool, gym, laundry, onsite parking garage, breakfast, free “kick back” drinks.

gym was great and served its purpose

breakfast and happy hour

only con is that the pool and spa are now closed

no hotel bar and pool in basement

very clean, spacious , no pool but staff was great and very helpful

didn't have a swimming pool

advertised there was a pool and hot tub but there was not

late check out plus plus plus

the bar is a nice meeting spot. the staff is very friendly and helpful

you are serious about using a gym whilst on vocation, i would look to find another place to workout

lobby bar has excellent craft cocktails

the gym looked scary and they don't have a pool ud83dude1e the phone didn't work when we tried to reach

my kids met me after a work conference and really enjoyed the peanut butter and jelly bar at 10pm

i loved the gothic theme of the hotel. the bar staff were excellent, especially jon and ceasar.

bar is beautiful

nice and beautiful hotel. the gym was good.

my grandson loved the gym and we both loved the unforgettable peanut and jelly sandwiches and milk

they shut the pool down for maintenance before i could swim in it but everything else was great!

only downside was that the pool and happy hour were unavailable due to covid19.

breakfast was great. location ideal. rooms were great for relaxing.

location the pool the breakfast

and clean, staff was very nice, the valet, woman at the front desk and the room service

the pool was way too small

was very noisy, way into the night, the room next door had screaming kids and very, very loud adults

the staff were very pleasant and helpful throughout our stay. the gym was awesome

has the most amazing gym

room service missed us two days, but i can make a bed, no biggie.

my kids were out in less than 10 minutes after laying down

the breakfast was great the staff was friendly and the rooms were clean

get rooms, nice pool and friendly staff.

hot tub had too much chlorine and it irritated the kids eyes

the breakfast was better than i expected and was great

valet service, room service.

laundry room under renovation

location was great facilities well-maintained kid-friendly has a pool and it has a gym

food, pool, staff

room service was a little pricey, but not unreasonable.