things i didn't have in the room were given when i asked and most of all my kids loved how the pool lit up into different colors

another thing that was a bit annoying was on the first day they asked if we wanted room service and we said yes and on day 4 we didn t get room service and when we asked on that

the breakfast was delicious and the wifi worked

aded our firestick/netflix no problem), excellent

laundry room out of service. could not order a continental breakfast.

awesome heated pool, phenomenal staff, excellent bar

the evening bar staff was amazing

no restaurant on site, bar closes at 11:00

the location, the beautiful bar and the pool.

lots of restaurants within walking distance and access to a great gym right around the corner from the

chef/staff for breakfast was exceptional

location ..ambience breakfast all fab

the breakfast was fabulous!

as a solo traveller, having a serving bar and food for the evening would be good, but there are plenty of places around that are

breakfast, lovely staff, really authentic to the area, nice courtyard and they gave us

i choose the hotel thinking we could easily eat there and have a drink before our kids went to bed

everything was perfect. the location is good especially with kids

my kids enjoyed playing with the corn hole and connect four outside in the sitting area

love the style and the rooftop bar is beautiful

needed to borrow a phone charger and get late check out

it met all of our expectations. wish we could have ordered speciality coffees in bar area.

the street car stops right in front, they have a great bar with live music every night, the jack rose restaurant is amazing and the rooftop bar was an

you can enjoy a drink at the downstairs bar or take it up to your room to enjoy

the hotel features a bar in the lobby and restaurants within walking distance

check in lady was rude no check out time given no information about hotel bar gym wifi nothing

missing a pool and maybe somewhat more equipped gym

a restaurant and bar on location was great but it would have been a bonus to have a fixed rate for guests

no bar or dinner service; some issues with plumbing in the room, loud neighbors two nights

the location no vip no bar the room door was messed up

gym close to convention center price

no bar or restaurant attached to hotel and no eggs or meat at breakfast- just carbs!

very bland, no bar or longe.

the room was nicely appointed, the breakfast was good, the staff was very friendly.

i enjoyed my workout in the gym

the gym was great and so were the housekeepers

the gym was awesome!! the room was comfortable and the location was good.

an extremely early check in, upgraded the room for an extremely low rate, and the dining options were superb

being charged for early check in when our room was ready

pool was great

breakfast. didn't like the fact that it was issued out. wait staff wasn't the friendless.

the gym was a great size; the pool was a great size

we used the guest laundry which was $2 in quarters to use

it had the full on kitchen

great apt with a good rate. all that i needed. full kitchen ❤️

great room service

made use of the gym which was well equipped

amazing roof top bar and pool. great coffee bar and location is perfect.

the amenities ace hotels always provide: great food & beverage options, great lobby vibes, good gym, well curated shops, etc

we were ordering room service so no one to tell us what each item was

the bar serves a killer cajun bloody mary

room service took an exceptionally long time

design, cleaness, locatiin, the top pool and bar , the gym!

kids hate it but i must admit i was not very pleased as well although i treied to be open mindrd

the heated pool was awesome for the kids

we also had drinks at bar marilou

stunning, the location was very central, the room was ready as soon as we arrived and we also got late check out

friendly staff and delicious breakfast

breakfast was limited and not a great value.

the food on their room service menu was amazing

the gym facilities could be better, the speed of omelet service at breakfast was weirdly slow.

team of girls in the kitchen make us a best experience, clean, on time, omelets delicious

gyms on two different floors definitely could have been maximised - would have liked some more

loved the breakfast and the bar at night for cocktails

is clean, kitchenette in room, well laid out/designed

i didn’t like that the gym was under construction but the pool was still accessible

evening drinks and snacks were excellent for adults and kids

loved the pool

the breakfast buffet, the afternoon snacks, the pool area.

i wished they’d change up the breakfast. every day was the same food; no variety.

they shut the pool down for maintenance before i could swim in it but everything else was great!

the breakfast

did not work properly

breakfast was the best morning breakfast i have ever had at any hotel

location the pool the breakfast

the gym has good equipments, but no water or towels

loved the hotel, the location and pb&j bar and all of the staff

i loved the gothic theme of the hotel. the bar staff were excellent, especially jon and ceasar.

peanut butter and jelly sandwich bar at 10 pm.

professional and friendly staff, great breakfast, spacious room and nice gym

only bad thing is the room want ready until 2 hours after check in time, and i requested an early check in

bar area seemed to have some gnats

could have been better, no room service & no extra towels

no room service at restaurant downstairs.

room service was to pricey.

the view sucked and room service couldve been better.

pool was so calming and relaxing

the price wasn t to bad also fast room

staff wasn't very helpful. facilities were, for the most part, dirty.

the hotel bar and restaurant food and drinks were awesome

good breakfast, fast check

pool area very attractive even though we did not get a chance to use it

clean and comfortable room. had a great free breakfast.

i really like the pool and the breakfast options they offered.

large room, nice pool, nice decent gym, great location

the rooftop pool was great, the location was also very handy

hotel and absolutely amazing staff all around - including the bartender and front desk help

advertised the rooftop pool and when we arrived they told us the recent hurricane ida caused a problem with the pool

assume it was some time of plumbing issue since room was directly beneath gym and pool

i liked the location, cleanliness, friendliness of staff and the rooftop pool and hot tub

loved the pool gym and that it had a laundry facility

hollering well into the middle of the night was pretty frustrating especially when they kept our kids awake

had self laundry, small but decent gym, a whirlpool and swimming pool (which we didn't use)

the kids enjoyed the pool too

they allowed us a late check out and also stored our luggage after for the day for our evening flight

room service was terrible

they should have to be a distance or feet away from exiting out hotel not go for baby’s and kids

room service would not answer the phone so i went down for

i loved the omelet bar and free breakfast. i also love the happy hour.

clean, nice lap pool. good location, good breakfast.

about deposit n no breakfast

staff were excellent. gym good. spacious rooms.

the guy with the hat in the evening shift was very helpful, and also the guy at the bar on tuesday evening

didn t get a chance to use the gym but i think i would have been more inclined to if the gym had more equipment options

no breakfast

maybe the detergent used to clean the laundry needs to be upgraded

we love that they offer great breakfast

getting a seat at breakfast, crowded kitchen, toasters really slow

the hotel has great facilities from laundry

great location. breakfast in the price. nice staff. luggage storage. pool and gym.

the breakfast i had every morning was delicious and i appreciated the different menu each morning

staff, good breakfast, clean room, good location for the cruise terminal and convenient shuttle

breakfast was surprisingly good and a good value

some annoying guest kids running and slamming doors after 11pm in the 4th floor

they have plenty options for food - hot bar (scrambled eggs, sausages, baked potatoes), muffins, toasts, porridge, cereals, fresh fruits

went down for breakfast around 9 on 2 separate days and they are not replenishing the bar they are cleaning it up and the manager was

there's a shopping mall 5 min walk from the place, so a lot places to eat and walk around clean, gym works, no breakfast,

we finally after waiting 20 mins with 3 kids and luggage, we checked in

loved the option of a late check out for a minimal cost

the bed was comfy and clean and they have a bar for happy hour

no fridge or microwave in the room. the pool was horrible.

room service food was not good. but the service was excellent!

charged for wifi

the wifi.

the hotel staff was very friendly and the wifi was fast.

you have to walk through the gym

oked larger in the photos)

wifi was good and the beds were comfortable

i also appreciated the fresh fruits and the water cooler in the gym

we took the suite (2 adults + 3 kids) and it was spacious with plenty of storage space

room decor was nice, high ceilings. good gym.

i would prefer not to have a stocked mini bar and be able to keep my own drinks in the fridge

the restaurant on site is upper end and the menu is odd, not good for a picky eater or kids

price with how he deals with his friday 8:30 pm meetings with the kids

comfort of rooms, friendly & competent staff, small well-appointed gym, easy parking, great location, great value for the price

the gym is wonderful & the food from luke is great

ordered room service from a 24/7 resteraunts down the street at 4 in the morn and was delivered to our room

room service was very quick and good

a restaurant that's housed in the same building that serves the hotel's guests, but there is no bar in the hotel

very clean, spacious , no pool but staff was great and very helpful

fixed my situation, i don't like the fact that i was charged $--- for being at the roof top bar when it wasn't even me

hotel, we traveled with our kids, they loved the pool

my kids with oldest being 20 yrs old went up to the pool and was denied entry

great location, nice rooms, great gym & staff

staff went above and beyond to make us feel welcome and help with an early check in great bar on site, room was very large and comfortable

wish the bar would have been open a little longer

booking process, no window in the room, skipped room service one day

the bar was amazing and the food was so good.

room service wasn't available because the cook was running late

when i call down to room service for a drink the guy in room service says i am short staff who issue is that not mine

gym was nice addition

had everything, restaurant attach and laundry room, room was clean

the bar and kitchen were good and the pool is awesome

supervised kids - running around the whole pool area - even on the other side - not by the pool)

pool and gym facilities

location, reception, rooms, breakfast, evening socials and free guest laundry were wonderful

breakfast friendly staff just what we needed to start our day

and gym was under repair

i cant wait to go back and they have the restaurant and bar on the inside

no gym!!

no grab bar in shower no pool

the hotel is pet friendly with one time pet fee of $50

not clean the room, and dumped 8 towels in our room instead which was a tripping hazard for my kids in the bathroom

not clean the room, and dumped 8 towels in our room instead which was a tripping hazard for my kids in the bathroom

didnt have a pool, but usually, when traveling, either front desk will mention gym location, bar , restaurant hours

wifi was

you lose out on simple things like free wifi and continental breakfast

i didn't expect to have to pay the first night it also takes 3-5 days to get refunded the gym wasn't always accessible the first room we stayed in the bathroom door was off it's hinges the

the gym was adequate

gym/exercise center was well-appointed and the equipment was all functional

i didn’t like that the rooftop and gym was closed

also, the gym is tiny

very clean, great staff, free water bottles in the gym.

it was a bummer that the pool was closed but we didn’t spend much time lounging at the hotel anyways

it was very clean and right off to the pool i loved it

we traveled with our college kids and we were able to all be on the same floor, which was great

and comfortable like we are just aww by the experience bar/ lounge was good as well cute little pool was therapeutic as well room was so clean cozy and beautiful house keeping staff was also very

be fantastic if it had a bar and/or cafe/bistro/or room service

it was very clean. i liked the fact that they have a pool table and a bar in the lobby.

allow pets and they do not charge a pet fee

breakfast and gym

beds were amazing...location was great...my kids loved the pool table and pool.

the pool and the gym and the games downstairs and the snack area

excellent breakfast with long hours so we didn’t need to get up

good gym

i like location!! need bacon or sausage for the nice breakfast.. thank you

location was amazing - beds so comfortable- excellent gym - all round fantastic hotel

enjoyed the hot breakfast and gym

wifi is unsecured

ricky at bar was great, excellent bartender

another aspect that fell short of our expectations was the size of the fitness area

the rooms are super comfortable for families (3 kids under 5), breakfast was delicious, everybody (-)frosted doors to the bathroom not much privacy if you have kids, can t lock anyone out. (-)the loud weekend college kids (+)second room, had to move because there were some frat kids that was loud; which is understandable i assume (+) it s quite and nice for stay with kids (-)it was bad luck, they took a large group of kids from a school band and the whole thing was a circus for two nights (-) however, the two doubles was way too small for 2 adults and 2 kids

room service was not good about supplying with towels, shower items, and coffee/tea, even after

location as it's rite across the street from casino bar free parking if there's a spot

there was a roof top pool and the fitness center was nice!

no bar at pool

location. lounge and nice pool

pool is really nice.

the bar and breakfast prices seemed expensive compared to elsewhere.

almost everything. room design, cleanliness, charm, staff courtesy, wifi quality, location.

the gym was awesome - they even had a peloton bike with tv where you can take the classes

great location and wonderful suite. love and bar were really cool. live music both nights.

oking forward to visiting the restaurant which looked awesome and taking advantage of room service on future visits)

they gave us early check in and late check out

late night room service order, was not so good

d beds d pool d clerks and staff awesome

good selection for room service

clean room,good wifi, and great service

staff were great & room service very fast

are no facilities such as a bar or restaurant

wifi never worked very well in my room

called for room service and i was told the items listed on the menu were not available

there was no bar, no restaurant, no minibar, no room service

but it was a great hotel, great gym, great art, great bar, great location for great food

bar is quaint and we went every night

the gym had a few pieces of equipment in need of repair and several that were just in need of updating

staff were friendly too and the bar downstairs is

bar in lobby

room service was extremely helpful and anytime i had a question - it was answered promptly

location was close to downtown and located with the casino inside of the hotel

it states 24 hour room service &bathrobes

no room service or housekeeping because of covid.

there s no room service

noisy, the bar downstairs had a burlesque show going on till midnight and you could hear everything

a bar downstairs and access to the pool table would have been great

nice, very small (18 rooms), and lobby next to a very noisy bar

site, no ice (they would call the hotel down the street and have it deliver 45 minutes later), no bar (like advertised), not even a soda machine or snack machine on site

bar listed in amenities is used for special events only, rates listed on booking

the connivence of the gym by our room.

breakfast bar would be nice but food was excellent and so was the waiter, and also the valet service couldn't

also, i liked the bar they had in the hotel

room service was fast, room was clean

i had lunch in the bar and it was very delicious- but did lack variety or options for smaller meal/ snacky dining

no laundry on site. no breakfast. it was closed for construction .

gym didn’t have to muchbin there to workout

there is no laundry facilities on site

gym was out of service even though no one was working on it

again, we didn’t stay long the first night as we were mostly on bourbon and the casino

there no room service and only one restaurant

waiting around for someone to seat me. no pool, no room service.

didn't have free wifi

the bathroom needs better lighting and they should have free wifi

room, unfortunately one was not available, but the clerk gave as a restaurant credit and a 2 hour late check out

more variety with breakfast like fruit & bread selections.

great bar and unique asthetics. the location is very close to the french quarter.

9 daily) and no breakfast

did have breakfast there once and it was pleasantly good

breakfast/brunch served from 6a-2p

under construction no place for breakfast no lounge no laundry no view very unhappy

very friendly and helpful staff and bar staff.

the bar n hotel wasnt open like i thought it would be or that it should have been..

location great. staff all friendly and helpful. bar & restuarant so convenient.

courtesy of the staff, clean room, and location. also, the laundry facilities for guests.

there was only one elliptical machine in the gym

location was absolutely perfect for our needs, the breathtaking art made me very happy and the pool was a much needed respite

the bar and restaurant

bar and restaurant are fantastic

the gym and the pool were a nice addition