nice bar and restaurant. good menu plus cavery as well every night. could not fault food.

food and drinks in the restaurant and bar were served by lovely staff and the food choices and quality,very good

staff were very nice and the young bar man on friday night was remembered our order every time despite us being part of a large group

menu choices were a bit restrictive £20 charge for late check out

comfortable room, friendly helpful staff late check out bar is available in the evening good

sorted an early check in and even lent us a brolly

the bar had a pleasent friendly atmosphere

square was exceptional, all staff were very frienly, efficient and accommodating restaurant and bar area was very good and the food was good

arrived early and we’re made very welcome and as our rooms were ready we were given an early check in - a

told the bar closed at 11 but got back at 10

no room service

came back to hoyle had a drink in the bar the bar man was

breakfast is simple, no room service available

i had to go again to the reception to ask about the wifi code - she didn't say it was on the receipt, then again to ask for the code for to pool area,

really warm pool in hotel

nice pool and gym areas

room moved to not clean and looked out over heating vents and laundry bins

access to the gym and pool

my wife and i can't stop reminiscing on the amazing experience of all the spa facilities

all staff at the bar room service couldn’t rate them enough

room service food it was kids portion for adult charge

loverly hotel comfortable beds loverly pool very clean good location and friendly staff

wonderful comfy bed, the spa was amazing and staff and food excellent ,,

would have liked longer swimming times for kids

customer service shocking poor service always moody shocking swimming times for kids

i liked the very small gym

i didn’t like was that it had a gym but no swimming pool ud83dude2dbut other than that no

breakfast is ready delicious

good breakfast

hotel, the rooms, the bathroom, the gym were all clean

particularly liked the front entrance, bar and lounge one side and another lounge area on the other

spa area was nice (but old)

was so comfy, so much choice at breakfast, excellent food purchased in the dining room and lounge bar for evening meals , tasty, good quality,

early check in, helpful staff, value for money.

the bar menu for lunch was nice

the gym. some of the equipment was in a bad state and the gym itself needed a deep clean.

comfortable bed, amazing staff, lovely pool, great food

superb gin bar with every gin you could think of

the gym and in particular the pool was great with a steam room, sauna and jacuzzi

the staff made us very welcome from booking in at the reception to the staff in the bar and

om 15)

wifi was hit and miss bed was a bit hard for my tastes

friendly staff. room perfectly adequate for us. clean. parking really handy too.

good car parking

there wasnt any bar staff at night. that is my only complaint.

recommend mulligans the crazy golf

the gym, pool, bar, room was also ample

do with better access to the swimming pool, gym and spa for those who find stairs difficult

beautiful place! fantastic pool and gym. room was lovely, clean and well equipped.

wifi in room 333 did not work. was offered a room swap, but we had unpacked by then.

me and my 2 kids was so happy with the stay

they claim room service but refused to bring items of delivery up to our rooms

fantastic bar area

the rooms were clean, spacious and functional

wifi could be a bit faster.

cheap, with early check in.

hotel has everything you need for a short or long break, bar, spar , games room, restaurant and a quiet lounge

pool was full of kids, which is only to be expected during school holidays but it may be nice to have some time for

lovely big room, great location, lovely spa facilities available, games room too!

we enjoy in thr spa and game room

quite a distant from the beach to walk with kids

it was reasonable to stay there and they had an indian room service menu

friendly staff,excellent breakfast,nice bar

the room service was great and facilities were very

clean comfortable bedding, good breakfast

was just fine, we initially didn't ask for breakfast for we were going out to eat but the proprietor offered us the same price as eating out

really good location to town centre, car parking, nice bar area, lovely breakfast

was travelling with my husband and 2 kids

bar was great but one or two items not available at the outset and some hot food was tepid

loud music could be heard from the restaurant above our room. wifi signal was very weak.

really but if you insist i suppose that the bar was closed when we came back from the theatre at 10

room service to order snacks or lite bites would have been nice

no room service which would have been nice

late check out at 11

couple min walk to the beach, 10 min walk to the casino and lots of food restaurants and town centre about 5 mins walk away

perfect location being close to the pier and town centre..lovely bar and restaurant area

we were pleasantly surprised with an upgrade to the beautiful junior suite and a slightly early check in

our room was lovely and the bar was really nice

was advertised they had a bar downstairs but it was just a lounge think it was because it was out of season also self check

building with history luxury spa bath each room is unique

would say they just need a few little amenities available in the bar area, light snacks, making sure the coffee machine works etc - this way anyone can enjoy the

the locationwas pefect for me as i was catching a ferry the next morning and parking was right outside

parking on site 8 , limited spaces though, friendly staff clean comfortable rooms, 24hr bar, good

refundable deposit, but overall lovely stay breakfast good as always i thin making guests pay for parking aswell as all the little bits is abit steep as i paid 126

only the poor wifi signal

maybe some music in bar at night

the staff were helpful and friendly, the rooms were clean and looked smart, the lobby area and bar were clean and nice, overall lovely hotel with great views of bournemouth beach as well

located hotel with great sea views from lounge, bar, and your room (if you booked a sea view) nice balconies outside bar and lounge to sit out and

location of hotel is excellent with bars and good restaurants nearby

the bar is excellent with a huge tv to watch with a great view over the sea as does the comfortable

staff very helpful. nice breakfast. location excellent for bic. good view from bar and lounge.

breakfast was great, so easy to be able to opt for room service.

good gym and spa and lovely pool area

tired and bored, the second who organised a maintenance man to fix our towel rail and ordered our room service was the best of the bunch, when we left the receptionist seemed pleased to get rid of

stay, shame room service wasn t available at 24/7 thinking of coming next week, would love a discount for

concierge parking, great cocktails, and great room service

told you could order from the room as the kids were tired and ratty, but there was never an answer to the phone in the room

was brilliant walking distance to multiple restraunts and a cinema perfect for rainy days with kids

wifi signal was pretty feeble anywhere within the hotel

room could have been a bit bigger or 2 of the kids beds should have been separate from adults

eakfast wifi etc) as well as a precise guide how to get to my room

good gym and pool facilities

the gym and spa were so relaxing with the lovely relaxing area over looking the sea we had a super

great location, great facilities in the hotel

we decided to eat off the bar menu and again the food was reasonably priced and tasty

hotel had very good swimming pool and gym

liked the access to indoor swimming pool till 8pm and being able to order food at the bar until 9pm - good having a balcony as

every night and swimming pool

free wifi was available in the room although that might not be the case in other rooms

the clean room service was not collected in 5 days that we stayed there as such, changing towels and

is absolutely super in a fabulous location and loads of free car parking in its own large car park

water pressure is good, the place is clean, the parking is enough, the staff are very nice, the breakfast was also very good

room had a microwave, kettle, fridge & cutlery & crockery, necessary when travelling with kids

friendly italian bar man was incredibly entertaining and really made our experience of the hotel

for us, with 2 small kids, been the best choice

was nice and warm for the kids

of ev charger is not ideal

excellent decor, food and drinks with great service and ev charging that's free!

the ev charging point was an added bonus

great breakfast, comfortable beds and free ev charging

was very small 32”,christmas dinner was not very nice, kids meals very expensive, hotel but everyone was very old, maybe better for the older

room requested and ready for early check in.

nice bar restaurant area overlooking the sea

delivered to our room and could use all the facilities, including the outside pool and the gym

was good -pool area was really lovely and warm enough for the kids to stay in for ages -location -comfy beds and great shower -air conditioning in room was great

the outdoor pool / sauna and steam room were not working which was a huge shame

the reception, ristorant and bar staff very nice ,smiley ,polite and friendly, specially with kids,thank you very much for making us feel very good

the are good and welcoming, the spa area are good

i would also recommend to set up the hours for families with the kids and adults only use of the spa separately in order for those looking to get rest and harmony

thing, in just my room i haven't had wardrobe, plus, room service is not regular

kids makimg noise in the swimming pool also don't make it feel as a relaxing spa

lovely large room kids enjoyed swimming pool staff friendly breakfast good

the receptionists, the restaurant staff, the bar staff were all so friendly and nothing was too much trouble

poor service and no room service

ould get top ups at reception when needed), secure car

the pool is great and warm, which is a plus if you have kids

no room service, no telephone in hotel room

food excellent. bar reasonable. clean. staff helpful

there is no room service, and there's no phone in the room to contact reception, which was incredibly

as we had small dog with us would have been nice if we could have gone in bar area.

available to order room service tv was too small to watch small variety of food for breakfast

in the bedrooms just an old dusty dirty fan, understaffed, staff weren t very accommodating, no room service, food wasn t available after 7pm if there was an event on

gentleman at the bar very friendly

a small dark room fit for one person we booked a double room no room service any service you ordered was charged at 10% including dinner we have stayed here for

parking: plenty of spaces (including 2 for ev charging) but for booking

used room service for meals and quality was excellent

pity that the bar shuts so early.

bar after 11:00pm so if you go out for the evening you cannot get a drink

very good especially lewis, breakfast one of the best i've had, great beer garden especially for kids

lots of choice on food, our little dog especially enjoy her lovely breakfast and pampering by the 2 ladies there

the bar gets busy in the evenings towards end of week the table service at dinner seemed to go astray

smelt of damp, family room located far away, room service did not clean room

all the kids running about but maybe thats an age thing!

this continued throughout the bar and lounge area, which was presented in a stylish inviting way

especially the bar staff, great with me and my kids

friendly staff and kids love the pool

place was lovely, the room was clean, nice view, and my kids love the play area and the swimming pool also near the beach

the wifi was good, the bed was comfortable and the kitchen was well equipped

staff clean throughout ud83dudc4c swimming pool, gym, games(pool ect) lovely location, nice area, good walks to the beach (-)pool bit cold, it is january though (+) swimming pool, football table, table tennis), peaceful and quiet surroundings (+) i loved the inside swimming pool and the balcony in the room was an added bonus (+) loved the leisure area pool and gym (+) to have a swimming pool was brilliant and used a few times it was very clean (+) just loved the pool and spa, again super clean and it made our stay extra special (+)swimming pool was excellent so clean and the games facilities for children (+)enjoyed the pool and jacuzzi the restaurant food was good and staff friendly and efficient (+) location was great, breakfast was lovely & plentiful, pool & spa bath were relaxing & due to time slots were not overcrowded (+)we loved the pool and outdoor space

i was very impressed with the kitchen, normally i don t like using shared plates etc but here everything

i got there to the moment i left, even playing peek-a-boo and making my son laughud83dude0a room service was great and very quick

literally everything. the room swimming pool sauna spa everything in general.

wifi excellent and tvs have sky sports main event channel for live football matches

the bar and food was outstanding, myself and my partner could not fault anything

had to wait 50 mins for my room service order to arrive

kids loved the pool

friendly staff- lovely breakfast.

was helpful and very kind not only was he running the bar he was also the receptionist amazing guy

breakfast was a little cheap ingredients.

breakfast an bed

in the shower flat screen tv restaurant for breakfast, although we didn’t choose that option bar for non alcoholic and alcoholic

spacious room. good breakfast, friendly staff . other facilities available gym, swimming pool.

the parking at this hotel was expensive £20 a day, breakfast was expensive @£14

my daughter particularly liked george one of the staff who did the breakfast, she thought he was brilliant

didn’t have the staff to run the bar in the evening & the receptionist had to almost beg someone to come over for an hour from the

the breakfast was very good and the staff very helpful

the bar staff look so miserable and where not very welcoming

staff lovely the 2 gents were lovely when we were booking in the foot was lovely and the drinks pool is so good just the other hotels came in and used the sun beds i think you should have some

all the staff especially the young hungarian lady in the restaurant, the reception ladies and the bar manager who made our stay extra special

a small indoor swimming pool (very misleading picture) was full of screaming kids

service and food was excellent beautiful setting lounge area very relaxing on an evening we had room service twice, very prompt and good

to fix tv didn t happen breakfast could have been better waited right up to last minute for room service

the wifi was a little bit patchy

room, the restaurant, the lounge, the outside bar area, and especially the staff were all top notch

wifi could do with boost the tv kept loosing signal

was unable to connect to the hotel wifi and this was the most disappointing and sadly no bath but that was my employers fault for not

the atmosphere in the bar is good and liam is excellent, another expert in his field

had to ask for items that were supposed to be included in the kids meal, desserts took way too long to arrive, lots of things not available two

is ideal for dogs with a wooded grass area to the side of the hotel, the dogs are allowed in the bar (on wood floor area) and outside seating in the courtyard

of the reasons we chose the hotel was that it advertised a kids play area

kids running around the pub, should have a separate space for us oldies

partner wanted to order room service for a pizza as advertised in your leaflet

a little grime in the bathroom that had to be cleaned before the the kids and i used it

we found an alternate property for 100 a night and which received room service breakfast, which was hot food

everything was lovely with a large breakfast

from the coffee machines were too close to the juice machine, more of a safety aspect , as young kids were helping themselves to the juice and knocking into the coffee machines

early check in , happy staff & excellent hotel to support the rnli

breakfast was excellent. location good for getting ferry and boat trips.

was quite a wait at the bar to order drinks, the staff levels perhaps a little short as they tried to serve food on two

the whole place is stunning and the food is exceptionally good - the buffet breakfast offers everything you could wish for

lovely staff,very helpful with early check in

ev charging

always like staying every year for our golf trip to the area.

view from the hotel was amazing, and the decor down in the bar and outside was lovely

the breakfast was excellent. the room adequate. the location super . pleasant staff. ev charger

breakfast was decent but complimentary so can't complain

the weather was terrible but the bar was full of people enjoying the entertainment singer shan̈non white

the bar is well stocked and the food is generally to a good standard and doesn't hit the wallet too

door had no lock couldn't close it and wardrobe door handle came off the bar was closed over christmas period so no way of buying water for the

basin shower ensuite excellent sea views two sides tv wifi free parking and breakfast included bar restaurant great walk around hengistbury head weather wet windy

evening drink in bar in a great atmsphere