the pool and love the room

the pool didn't work

hit the pool until they were finished

pool was fantastic, room was exceptional and value was awesome

the pool on site was nice

appreciated the free shuttle to deep ellum

the shuttle was a bonus and we found the hotel well placed for getting around the city if not by the

room service. orange juice was good

to come out, and we were served with pre-packaged jelly, butter and syrup as if we had ordered room service

unfinished , it could have used a table with possibly 2 chairs to eat at if we choose to have room service

staff was great location and i love all the decorations great for pictures the pool party was so much fun

about this hotel is great i love the location i love that there's a bar i love that there's food on site i love this as a little place to go buy snacks

during a high school cheer leader tournament so a lot of kids when i was trying to be romantic

room service was fairly quick

breakfast was wonderful and the location was ideal

breakfast in room

real, milk, tea as had fridge and coffee/tea maker) - so handy especially if kids are picky

pool closes to early.

the room service closed a little early.

breakfast, restaurants at the second floor

no room service until after 5:00

classy everything. amazing staff from check in to check out. beautiful pool and pool bar set up.

small pool not enough room for kids

this is a very nice hotel. the gym was very clean.

only live 30 minutes away but sometimes me and my husband like to have a small get away from the kids and this place definitely is our go

pool was small.

we went out for dinner then came back to hotel bar and spent most of the night at pool side drinking beer

also i am a single dad traveling with three kids and the staff was very patient and polite

stay was a little pricey but i paid it to be able to get in the pool but it was dirty and wasn’t not heated

the couch bed was awful, my kids who literally are happy to sleep on the floor complained that the bed was so uncomfortable

i like the work out gym

loved the bar on the 12th floor

the gym is excellent

especially the bar tenders from 6pm-12am, they make perfect drinks, they have great service

the staff was so friendly and welcoming, the room was nice, and the rooftop bar was very cool

for the nra show and other things downtown the breakfast in the morning was also very as was the bar at

housekeeping very friendly, bar staff didn’t really know what they were doing though

the bar was convenient

the breakfast was good.

the bar is under renovations and that wasn't mentioned

it was very relaxing and enjoyable and the staff was awesome and i enjoyed breakfast very much

pool with grilling area

location to convention center. breakfast was great too.

nice big room with cooler & kitchen facilities. friendly service.

the room had a kitchen area. i really liked that.

the industrial style and the breakfast.

the pool wasn't very clean.

unique style, nice size gym

i had a great pool view. the room was roomy and also the breakfast lol

great location, spacious room, fantastic breakfast and super helpful staff!

in the dimly lit, beautiful lobby and lounge areas, not to mention fireside in the french room bar and among others in the cozy lobby bar

00 to go to the gym, no hot water, so we went to the gym without shower

no access to bar, room service or restaurants

great gym and pool area!

the rooftop pool and bar is amazing, so nice to relax during both day and night

ich is a reason we booked for our kids) we re listed on the website but not available at the hotel

wifi was mostly out of range every time

the only drawback was the wifi

valet wouldn t let me i had 3 grand kids and we had to walk 2 blocks away, had baseball tournament,had to leave at 6 o clock in the

we loved the friendly service, historic location, great bar, and excellent room service.

i have kids and i wished the pool was warmer during cold season.

gym was outstanding and pool was nice, although we did not have time to use on a one-night stay

nice gym & indoor pool

enjoyed a drink in the lobby bar in the evening

buffet was a bit expensive for what eas offered especially for younger kids

rooms are very large great kitchen fully equipped

more time for breakfast

gym is well equipped and has a lot of space - there were at least 8 more persons and i didn't even

parking so expensive and the drinks were very expensive i got two margaritas at the bar and it was not even top shelf tequila it was 47

out that the burger wasn't served with potato fries (the normal french fries), and one of the bar tender was in a bit of a hassle when he served us and while we were paying

good rate for the stay. good room, nice pool. staff was good as well

location was great many things to do and all in walking distance brandon was a great joy at the bar and the young women who checked us in was also

nice stay, helpful guest services, clean room and pool.

our family really enjoyed the location of the hotel, the pool and the customer service.

laundry facilities

the bar that was available and also the parking was easy in and out.

pool was clean

also, hours of bar were odd

we were on a floor full of ou college kids

we liked the balcony . also it was nice having a bar and resturant attached to this property.

love the staff and i loved my bed and kitchen and bathroom and the breakfast and i will be coming back soon and i loved netflix

the complimentary breakfast was without a doubt the best i have had because of the variety of choices and the quality

free breakfast but the eggs were wet and the

love the staff and i loved my bed and kitchen and bathroom and the breakfast and i will be coming back soon and i loved netflix ,hopefully we can swim in play pool

the breakfast was great!

customer service was exceptional. the spa was so amazing

hotel's pool was closed, so unless we booked an appointment with the spa we would not be able to use the spa's pool either

staff was very friendly, room was very clean and spacious. great location and spa was wonderful

we also ate at the hotel restaurants

amenity were amazing, from the restaurant on site, with a spa + a downstairs bar

the pool areas (both the roof too and 4th floor locations) were so inviting

location, great overall staff, and great venues inside of the hotel from roof top bar/pool, breakfast at overeasy, sports bar and front desk help

beautiful rooftop bar spacious suite attentive staff

the room and pool

we very much appreciated all the safety/ cleaning measures and reservations needed for the pool

balcony roof top swimming pool

pool and bar there were absolutely amazing

location, staff, room, pool, laundry

just wish the pool was heated or at least having small hot tub beside that so the kids could enjoy swimming comfortably during this time of the year

go down to 5th floor, walk all the way to the gym and refill your water bottle if you have fun

was disappointing to not have the restaurant and bar open on a saturday night

the beds were super comfortable and the gym was much nicer than i expected which was a plus

ordered room service and it took forever

understaffed- check in took about 45 minutes and front desk guy said he was short staffed, no room service because everyone called in sick but 1 lady

the fitness gym is superb

room was emaculate, the bar was excellent, and it was close to the places we wanted to visit downtown

the room size, and the bar staff was friendly

clean, food was great, bar selections great, room was spacious and elegant.

the bar stays open late. and 24hr snack bar

they took room service order and called back to say they were out of what we ordered half an hour later

laundry facility was available

the gym had 2 treadmills, neither of which were working, the ice machine on our floor was also out of

enough ligt in the living area the kitchenet is very poorly equiped- no plates, glasses…it has microwave and coffee machine

breakfast was really good

were some renovations going on during our stay, and the breakfast set-up was dysfunctional, there wasn't any place to sit, and we were right on top of

the laundry guy low key fussed at me so needing something else

breakfast buffet was excellent, the suite was great and large and overlooked the pool which was heated with towels provided

screaming kids at pool & parents didn t care, even after being told it was disruptive.

all the staff were great & our waiter jorge at draft sports bar was

the exterior is very dated and looks work out. the main swimming pool was closed.

there was no music, not someone readily available to make drinks at the bar hatch (went up 3 separate times and no one was there) and sometimes it was a bit messy with

breakfast was nit included

the pool area is great and the rooms are very big

very good and spacious gym

the bedrooms have lofty ceilings and super comfy beds — staff are lovely, gym is fantastic (peleton bikes, running machine, cold towels in fridge on exit) and there is a

don t like how if you simply lift anything in the mini bar just to see what it is they charge you $7

poolside bar service

really enjoyed resting around the pool and the staff was great

everything. menu at bar could be more interesting.

room service was available all night, and they called to make sure we got our coffee supplies we

the gym was well equipped

food was incredible and the setting for vincents bar was beautiful

the restaurant, montage was excellent and the bar was great

i also loved that downstairs there was a restaurant and bar that stayed open pretty late

service was slow in the bar but not bad.

the bar and the location

and confort of room and great location staff is always ready to help food is very good bar is

need better kids options for food ( room service) (+) room service was great as well , they came right on up whenever needed (+) the staff and room service was great (-)the bed wasn t very comfortable and the room service food choices weren t very tasteful. (-)room service was a disaster (-)room service was take away in a bag , a bottle of water is $5 and you have to pay for wifi (-)called room service multiple times for trash to be picked up, they didnt come our entire time, we asked (-) room service wasn't done every day and none of them spoke english (-) then he tells me that i have to call room service to get the couch bed made when he could have contacted them to have it ready when we

pool hours sucked, should stay open later and open earlier

and absolutely the best pool by far

three times for a room service menu , never did get one

room service was very disappointing. food was cold and soggy

room service food was not the best but i guess at 11pm you cant expect it to be great!

pool, gym

breakfast was amazing

it was really neat they have a digital system for housekeeping/ room service rather than a door hanger- you push one button for privacy or the other button for

the roof top pool and bar was fantastic

bar service was great with some live music

i liked the fact that it had a full kitchen and full sized appliances.

it sure made it feel like home plus it had a kitchen with things needed to cook a meal

bugs in room a wasps at pool bad.

the pool wasn't available

i find out that they also have a open pool

on the floor that my baby picked up and was about to put in her mouth and there was a bunch of kids running up and down the hall and slamming doors and there's no one there to secure the floor

the breakfast and staff was very sweet

i like everything and breakfast was really good my kids enjoy it

it’s nothing i really didn’t dislike about the property beside the pool was dirty

the best breakfast and the most friendly staff room was nice and clean good location

a full kitchen to a great hotel with breakfast included

breakfast, and very servicemided personel the pool was also ok and that we could use the laundry room

breakfast was good. staff were very accommodating.

the pool was a little small and the hours weren't 24 hours like others

as a bonus, the water in the pool was cold when it was 105 degrees outside

every way from the valet and bellman at the front door to the checkin/checkout, maid service and room service

room service was great as well

just to add the gym and fitness facilities are amazing a great addition to the property

roof top pool &, restaurants were awesome. great property.

the rooftop pool and the different bars within the property are all of a high standard, and we found the food

excelent service roof pool fitness center and sauna close to aa center - nba

very good gym and pool area, nice bar downstairs

we had dinner at the bar and it was very good, service was excellent

i love the staff they set my room up perfect the spa was amazing will definitely be back

beautiful rooms and great bar and resteraunt

plus we love the decor, and also the pool

the spa was amazing and so was the staff

since it was my birthday and i wanted to give my boyfriend an early valentine s day gift as well i had asked for chocolate covered strawberries and an early

room service was always prompt and the food was good.

we requested an early check in and got it, which was fantastic as our daughter wasn t feeling well and needed to

i wish room service served past 11pm for us night owls, but not a deterrent at all!

gym, staff, facilities, nobu

no juice/milk for the kids

parking was slightly limited. even though it wasn't in use, the pool needed to be cleaned.

kids took free shuttle to concert because it was hot and they didn’t want to sweat

breakfast was what expected for hotel food

i got a suite which had a kitchen that was nice to have with kids during a pandemic

indoor pool was a plus in our stay

the breakfast was very good. room was clean and bathroom was very spacious.

the kids had a blast

staff was pleasant pool was fabulous! breakfast was excellent

our favorite place to stay in the area; love the ev charger for our tesla

people coming back from the pool left puddles of water in the lobby and elevator that made it dangerous

sliding door was open to the outside by the pool/whirlpool area.

the bathroom sink water flow was slow. the pool was not warm enough.

the size of the room,being picked as a vip,breakfast

pool needs to be heated in the winter time... it was super super cold

breakfast was til 10 and manageable for even the little kids

everything . clean big full kitchen. friendly.

everything was nice, not being able to access the pool was a huge disappointment.

in room kitchen

the pool was nice and clean easily accessed

would have liked room service or food in hotel but not their fault

there was no housekeeping or room service

the pool looked amazing but it was too cold to swim the day we were there

the staff were great and the breakfast was delicious.

at front desk with snobbish attitude employee taking room service order was terribly rude $28 overnight

the area outside by the pool smelt like dog urine but it is a pet friendly hotel

clean and pretty kids enjoyed the heated pool.

pool and location

pool was incredible and the views were phenomenal

beautiful pool area

loved everything, the gym the pool, the staff the breakfast, just the whole environment up until the last day… there was a

loved everything, the gym the pool, the staff the breakfast, just the whole environment up until the last day… there

absolutely peaceful, staff was friendly and helpful, enjoyed the full kitchen i didn't have to order out

the breakfast was delicious

breakfast was okay

eggs and coffee at breakfast left a lot to be desired

nice and clean.good breakfast.

everything was nice and the breakfast setup was great.

room service

i was also super tired when i checked in so i opted for room service

friendly and courteous staff. bar and pool area very nice and inviting

free parking, free wifi, and location

eakfast, parking, wifi, etc

loved it all! could add some boiled eggs to breakfast for paleo/low carb eaters and cheese!

i loved the breakfast it was awesome an they kept everything clean

have reservation with breakfast included, but it was not as we expected

it didn't look like it would be that room was comfortable period the only thing missing was the breakfast

i didn't like that there was no pool and they didn't serve any kind of breakfast

outside pool was closed for cleaning but we could use the hotels next door indoor

the gentleman tending bar the two nights we stayed went above and beyond in the customer service department

very accommodating (allowed early check in, allowed delivery of items)

pool was not heated

it was nice, the kids enjoyed the pool, they had a room for early check in super stay

no tv on machines in gym

rated the facility the highest even though the pool was under renovation

no bar because of renovation. those are the breaks.

the gym and the breakfast

the whole reason we chose this property was so the kids could go swimming after being in the car for nine hours

the basketball court and overall gym

pool resort could have stayed open a little later...even if just for adults.

great place for kids and a getaway for couples

room and spa are outstanding!

wished there was room service

the beds were so comfortable my kids didn't want to leave they wanted to live there because they havent experienced staying in a

superb cleanliness no loud noise everything was clean from the front to the back the pool and hot tub superb

breakfast and the coffee were great

the indoor pool, the staff was excellent and most of all very clean

it was super spacious, clean, and the included breakfast was perfect for the kids

the swimming pool being closer

reservations super early in the bar so there were 10 tables reserved and empty for hours

ambience, great staff, comfortable rooms, good wifi and internet, outstanding complimentary cookies

we loved everything! kind staff , outstanding rooms and facility , gorgeous swimming pool area

luxurious hotel with a relaxing pool area

easy access from highway kind staff good breakfast good parking

the breakfast area was clean

location was good and breakfast was good. staff very friendly

breakfast was not ready @ 6:30 when i check out.

breakfast

very spacious and breakfast was good

pool was not open, elevator closest to the room wasn’t working and ice machine was not

great breakfast!

breakfast hours on weekend wasn’t long enough

bed was comfy, the front room was roomy and open, the bathroom was ok, and the pool was heated

gym could be a little better equipped, the pool was closed, and the breakfast is not recommended

location was great. staff was really nice, i got early check in which is a plus.

wifi was present, not optimal

room ac/heat needing adjusting while there, bathtub needs re-glazing wifi didnt work well

no water pressure, some of the tv station where staticky, bed was hard, wifi kept kicking me off

fitness room ok but almost half of equipment

breakfast was really good and we really loved sylvia, she was very friendly!

the breakfast was great

my kids and family were very disappointed

the pool was nice and the water was relaxing

the amenities were great, breakfast was great, etc

comfortable beds and workout facility nice and pool nice.

have liked to see bacon as well as an egg option that wasn’t an omelet for the little ones at breakfast

also  that took care of the breakfast

the food was very good. good selection for breakfast.

ok for the price, location, breakfast ud83dudc4d

the breakfast

expecting a hot breakfast, but the breakfast i got the cinnamon rolls were stale

breakfast

cleanliness, breakfast, and staff were amazing! they allowed my dog at a fee, but worth it.

is always kind and helpful, food is great, bar as well

i discovered there were no views from there, very disappointing & the fact you walk through a gym to get there

the bar is open till midnight and was great

clean room comfortable bed roof top pool and hot tub location

the rooftop pool is a family favorite and the gym is super nice

room service would have been nice...i expected it at this price

the buffet breakfast was very limited.

i did not like that they did not offer room service

room service, price

they don t have pool and everything was extra charge: wifi, parking.

probably nicest guy ever, but also lloyd the guy who does the breakfast also the nicest

the pool was great as well

didn’t eat breakfast location great surrounded by lots of restaurants and places

pool is a little small, and my only main tv didnt work bur secondary one did but they offered to

clean, wonderful staff exceptionally nice and very helpful and a very fulfilling breakfast, easy access to highways

the pool

and clean and were sanitized, comfy beds, friendly staff, comfy beds, gorgeous amenities, nice pool, nice lobby, free coffee in the

whirlpool spa tub suite could use upgrades

gym was just right

spa tub was filthy had to clean it myself

staff was excellent and accommodated an early check in

allowed early check in.

the pool was a lot smaller than i thought it would be.

a minor flaw. room service order was misplaced but promptly delivered after reminder.

wifi never worked

need better selection of food for kids

rooms are beautiful, however there was no room service, the pool was closed, the restaurant was closed

my flyer said the restaurants were closed, but the bar was open

did not feel like arguing with the desk staff after a lengthy drive and evening with my wife and kids

i stayed through the weekend and the only complaint i have is the bar was not open until 4

pool and the location

hash browns at. breakfast would be good.

i didn't like the weather of the stay bc the pool would of been great...lol

veryclean - breakfast - staff assist with boarding pass printing . eatery close

i like how nice the rooms are and how friendly the swimming pool area

lucky i still had a bar of soap in my bags

didn't eat breakfast bed was comfortable

to trash breakfast the following morning… was glad to leave and put it down to bad timing but kids should have parities at home not in a hotel

only the breakfast i needed some type of meats.

no swimming pool

the size of the room was nice. i liked that it had a kitchenette.

i turned on the shower n the middle of the floor and ultimately i seen a bug crawl behind the kitchen cabinets

does not have kitchen so you really depend on the few restaurants around

what was advertised was not what i got, no kitchenette, just a microwave and mini refrigerator.