and check out process, great location, abundant parking, clean and comfortable room, incredible breakfast - large variety, generous, fresh

more streaming services on tv. add filtered water on gym.

quite efficient, 24/7 gym with basic instrument, adequate breakfast

the only thing i didn't like was that there are not enough rooms with spa bath.

not having enough spa baths this place is amazing it is very clean very quiet the staff is very friendly the

no pool or gym.

please consider adding more free weights in the gym.

room service should not be delivered in a paper bag. come on, shattuck plaza! not acceptable.

kendra really went out of her way to help us with an early check

small gym

large room- loves the kitchenette, loved the breakfast, comfortable beds

breakfast was basic

doors separating the living area and the bedroom helped with sleeping arrangements with young kids

comfortable and spacious suites with a fridge and kitchen

rooftop bar was amazing

breakfast was great! rooms and beds are comfortable. staff is very friendly and helpful.

an amazing ~75 ft long pool which was nearly empty in the early evening

just wish i had a longer stay in order to enjoy the pool, too

desk all were friendly and helpful server in the wine bar great attitude and helpful

fabulous hotel! cool bar great breakfast beautiful architecture

lots and lots of kids in the pool:(

that they don’t have the breakfast buffet. also the grab and go breakfast was not my favorite.

my kids and i were very comfortable and happy

laundry room is the pits

desk staff that checked me in, went out off her way to accommodate my needs and request for an early check in to make my special event

the gym was very small, but i didn't come to work out.

proximity to campus. tidy rooms. hotel bar had great drinks excellent food

the bar was not open, could not get a mimosa

the gym is small, but hey, at least there is a gym

too few parking spaces. no gym open yet

fully equipped kitchen

location close to train station, shuttle service and very good free breakfast

breakfast, full kitchen in room, staff

got a bit boring because it's the same options everyday and the gym is a bit small, but we liked a lot about this place and would definitely stay here again

exercise bike in gym was ancient, didn’t work properly and needs replacement.

the dining staff could not of been more helpful and patient with our group which included four kids

everything we were looking for: pool, rec equipment, restaurant, internet, comfortable rooms with fridge, microwave, and safe

i loved the cleanliness, the mini-fridge in the room, the pool and hot tub.

clean rooms and free parking and coffee

groom service was discontinued

breakfast, gym, service, value for money

the gym is outdated. the breakfast quality is not up to the hilton standards

when the bar closed

fight for comped breakfast, no comp bar drinks

selections should be better, i had to watch the ncaa football playoff game in the facility gym also the spa was closed and my girlfriend and i really was looking forward to using the

at the bar the help could not make a martini or bloody mary; eventually it was the hotel general manager

breakfast exceeded our expectations

clean spacious good breakfast

breakfast was satisfying that provided a great start to the day

bar area is non-existent

staff was involved in calming down rough playing by teenagers in the pool to make it more relaxing for all

pool could have been cleaner than it was

also a decent gym is available

just bar area closes too early.

the pool was a bit cold.

though all three pools were open, the pool was very crowded and there were children in the pool who were bumping

felt like being part of the american good life; families with their kids having swimming lessons in the pool, the locals having their breakfast and coffee in the

the restaurant was so go we went back for breakfast and the staff at the bar and the restaurant were top notch

liked that the manager for the restaurant and bar lounge on duty was very nice and accommodating to my needs not sure of is name but he wore

she also offered us a late check out (1pm) (*) if you want a late check out you need to pay as well

and our little dog - they gave us dog treats and poop bags as we checked in (note there is a $50 pet fee and $60 valet fee which seems to be typical for this neighborhood)

new hotel with great rooms and a lovely little bar area for snacks/drinks in the evening

breakfast times and location ect

breakfast needs to have better options such as a variety of fresh fruits:bananas, apples and

great bar in the hotel

late check out

breakfast was good

we enjoyed breakfast and enjoyed our stay

the breakfast. all the food was dull & dry. i ended up just eating cereal.

not have the breakfast; there was no restaurant in the facility

the kitchen in our room was poorly stocked

breakfast

paid for early check in and they had the room ready. breakfast was decent.

nice breakfast

early check in. friendly receptionist (girl).

gym is amazing staff is amazing houskeeping claudia and front desk lupe

pool needs better decorum

no room service.

no swimming pool

also, the gym facilities were better than most hotels i have been to

knowledge of bar staff. didn’t know which beers were weaker because “i don’t drink beer”

i wish there was a restaurant or bar but it was very nice

desk staff and late night bar and restaurant staff were excellent

room and fitness center.

there's a fitness room and a pool which is pretty good

breakfast was ok ,would of like to see more pastries ,hot food like eggs,pancakes,and sausage, as

at breakfast attendee had a little attitude but i didn't let it bother me

breakfast was continental and the rooms were big

good price breakfast was good friendly

though we did not try there breakfast everything was great the parking feel safe and the locations just great

that there's no laundry room at the other buildingud83eudd2bud83dude43

the room and facility was very nice. the pool and lounge area was really nice.

eight days, and i figured we wouldn't want to eat out the entire trip, so we booked a room with a kitchenette

pool was closed due to covid 19.

no kitchen or sitting area in room

shuttle service

$16 meal at the bar , no traveling to find food when you’re exhausted

bar served grilled meats in the evening

friendly staff great shuttle bus good breakfast good clean rooms plenty of space

no bar or food options besides breakfast.

i wanted to try out bar they have there but next time

it’s clean staff is friendly and have swimming pool and hot tub

very comfy beds, laundry room available for guests

great breakfast, self laundry option

it was comfortable and has a fitness room as well as included breakfast.

wifi did not work

didn't have to pay for parking

room service has to be requested ahead of time

breakfast was good

they have a small jacuzzi room and and great stretching cage in the gym which i used every day- loved it

the staff and i don't have to go anywhere for breakfast

key didn't work for the laundry room. pool was closed during heat wave.

love that they offer breakfast

my only issue is they don't have a quarter machine for doing laundry

asked at the front desk about the breakfast in the morning and they said it was recently discontinued

rooms were excellent, and the breakfast was off the hook

beds are comfortable and breakfast. the potato are very spicy.

best “free” breakfast we’ve ever had

there is a good breakfast buffet

improve the gym

room service was delicious

they only things the receptionist could tell me it covered was wifi and coffee from lobby

like a spa retreat

room service running 30-40 min wait, but when i said i was feeling ill, attendant said they ll

lobby and breakfast all great

is a great hotel bar and restaurant, it s close to embarcadero area and financial district

no room service menu that i could find, but other than those few minor things, the stay was amazing

they canceled my room service order because the elevator was out and no one would take it up to my room on the 2nd

room small, and no amenities like gym, pool or spa

wifi was very bad and construction work was done in the next room causing quite a bit of noise.

the gym was also opened 24/7

gym was on maintenance while our stay, so there was a really small temporary room for exercising

is provided, but you have to call room service for it

no room service, no pool

breakfast could have been better that's all

our room faced water and my kids fed the ducks

the room was not ready so they put me in a suite with multiple beds and a nice living area in the kitchen so now i plan to take my family down there because there’s lots to do in

the laundry area, kitchen supplies, and reception area is great

the kitchenette and showers

let me check in early even though i was there way before check in time, and waived the early check in fee

gym and top roof chill area

room service was good.

the wifi was complimentary, and signal strength never wavered throughout the night

i'm not sure if they had continental breakfast i didn't ask. if they don't they should.

333 bar has amazing food, personable service, and a great cocktail selection

gym was excellent for a hotel gym

the gym actually has fruits, something i did not expect

from the the doorman, to the front desk, to the coeannng staff they are setting the bar high in this highly competitive market

location staff room design amenities gym

gym was advertised as 'amazing' on booking

kids area within the hotel. proximity with pier. easy access by car.

i really liked the theme. the gym was very nice. i loved the atmosphere.

the kids loved the games room and the funky outdoor area

kind staff, great location and lots of games for kids ; even if i do not have kids my friends did and they were very happy

breakfast was fantastic! lots of food options to choose from.

poor natural light on the restaurant/ breakfast room

ved the avocado toast)

the breakfast food could have been better...but it was ok.

breakfast service should start earlier, considering jet-lagged passengers

no free wifi in the bedroom which is poor for a good hotel. good wifi in reception.

excellent location, large room with comfortable clean beds, hospitality staff and bar service.

full breakfast was included, outdoor pool, the grab & go shop, ice vending machine & excellent staff checking in your room daily

they did offer early check in for an additional $30

more choices on the bicycles for smaller kids would be good as

the smores were a hit with the kids

the location was great and the room service was awesome!

room service breakfast very expensive!

the room was small. reservation was 2 adults and 2 kids only 1 bed

friendly staff. good room service. good perks. bed and bathroom were clean and comfy.

comfortable, breakfast was good, and the staff went above and beyond to help us when one of our kids got sick unexpectedly

excellent location friendly staff great gym view well priced

very friendly and helpful staff, comfortable bed, nice view, great gym

i love the vast array of amenities, specifically the gym and multiple restaurants.

friendly staff, allowed early check in and late check out

excellent service even early check in beautiful suite and rooms

the price of a cup of tea to go from the bar was $9+ ...

room service is also professional

is not free and the wet bar in room had limited choices and snacks available

hotel with a wonderful staff, nice bar and restaurant

fferent from the omni in los angeles)

swimming pool the room the property the location for our convenience was excellent thank you to all staff

was very loud kids playing door bell ditch at night

plus pool and hot tob were dirty and full of debris

swimming pool is disgusting

there were 7 of us with 2 rooms, 4 adults 3 kids

hotel, restaurant and bar in hotel great at the end of a busy day and the coffee shop also fabulous

the coffee bar downstairs was nice and convenient

beautiful place love that they had a bar and coffee place downstairs. the view was amazing !

friendliness of staff coffee bar excellent healthy foods clean room

fitness center, clean room

early check in

the pool and laundry facilities were at the other holiday inn.

noise in hallways, lots of kids in rooms near us & we could hear lots noise thru doors.

security: need room key to access elevator, “gym

gym had limited equipment

lovely hotel room that was a good size. early check in given and the bed was very comfortable.

wifi was so bad that i had to use my hotspot, and the chrome cast didn't work

the gym, pool. the credit for food. parking.

definitely should have safety bar in shower

the hotel is beautiful l, nice pool and the location.

roof top bar area was great before and after the game

not too much options of food in the menu to order room service.

the rooms are clean, modern and very comfortable and the rooftop bar a great place to watch the sun setting over the city skyline, marina and oracle stadium

good room

roof top bar was beautiful and food was excellent.

my kids especially loved the beautiful pool and spa area and we adults loved reading about the history of the hotel and walking around taking in

that there’s no spa services

especially decent deserts for kids with a dairy allergy

swimming pool was a huge hit with the kids

spa not working unfortunately a sauna after using the gym would have been great

location, gym and outdoor patio were great. staff was friendly and welcoming.

adult kids were staying in another room on a different floor

the staff was attentive and accommodated our request for early check in which we appreciated considering our journey was over 18 hours

my kids enjoyed free ghirardelli chocolates

$30 urban fee is basically for breakfast each day, i never used the gym

great location, friendly staff, comfy beds, decent gym

also they charge an staying fees of $44 per night to be able to use the pool, gym and basically the hotel services

access to the laundry was difficult.

the cleaning of the room was amazing, every day they clean the room and the gym has everything

got the wrong information about the late check out in a first moment

hotel gym a bonus

it would have been nice to have breakfast included for the price paid

the room was perfect and loved that they gave me a free gym pass for all the days i stayed there

no room service.

no bar or restaurant at weekends which was rather inconventirn

no free wifi and costly for each device each night, not ideal when you have kids

location and room clean, washing machine and dryer in the 24 hr gym.

the rooms my kids were in were nice and clean

destination fee was refunded in coupon for our breakfast and free high speed wifi and cable car tickets, the location is excellent to take bus or cable car, a walgreens, in and

bed was great and comfortable and gym had a washing machine

breakfast was too pricey, location of water machines, small gym

we requested for late check out coz our flight was almost midnight, they are very accommodating of our requests

gym was too small and basic

water was available gratis, although early check in was requested, it was available on payment and hence not availed

i had to be picky, the gym is small