at breakfast attendee had a little attitude but i didn't let it bother me

the bed,to hard the shower ni bar handles for safety

it very cool area to have fun in eat good food at evansjones bbq and sports bar you can ride the ferry over to san francisco from jack london square is this a cool beautiful

has only one thing going for it - location - next to jack london square - where there is a great bar / eatery attached to a bowling alley

good place to eat nearby barbecue place behind hotel is awesome nice little dive bar opposite side and jack london square

breakfast was good

, we knew there was no pool, but there was no other place to gather with friends on the site

also the ample space for car parking

the staffs are rude and they will charge you buy they won't give you room services

location is terrific and parking is easy

knowledge of bar staff. didn’t know which beers were weaker because “i don’t drink beer”

i wish there was a restaurant or bar but it was very nice

room and fitness center.

there's a fitness room and a pool which is pretty good

desk staff and late night bar and restaurant staff were excellent

there wasn t a 24hr restaurant or room service

wanted to use the pool, and the hours were great, so when i went to use it nice and early saturday morning, as i went

it wasn t a pool like it said

no room service.

bar was closed earlier than we had expected upon returning to our hotel to finish off our evening

no breakfast due to coronavirus

breakfast was great; however, the basement we had to go to have breakfast was a pain to get to

paid for early check in and they had the room ready. breakfast was decent.

the breakfast was wonderful

the kitchen in our room was poorly stocked

hotel has wonderful amenities (pool, hot tub, bbq, patio workout room, etc) and is in a wonderful location along a walking path

loved the water views and having a room with a kitchen.

the room was and excellent size.my family lives in the pool so i love it was heated. nice view.

booked a room with kitchen when i got there they gave me a room completely small and without the kitchen

was a kitchen in the room so i was able to cook

the gym had everything we needed for a quick workout

well equipped kitchen, comfortable bed

the complimentary breakfast was very good

loved the well-appointed kitchen

the breakfast was very good. lots of variety.

is nice and quiet and breakfast was the best

new, clean, quiet, safe, great breakfast

the breakfast was great, and the room was very clean

clean, friendly staff, great breakfast

the breakfast was decent and check out is a 12pm

the spa tub is awesome!

used the shuttle bus down to the ferry day one then struggled to phone hotel (due to my phone) they still

24 coffee bar was very good

the bar that locks the door needs grease or something

friendly staff great shuttle bus good breakfast good clean rooms plenty of space

the staff, transportation available, facilities were great, pool nice

the also had a bar with dinner and dessert, which was a plus

jacuzzi wasn't working and the facility should be ashamed of themselves for calling that a fitness center

very comfy beds, laundry room available for guests

the lake in the back is nice. breakfast is good. rooms are quite small if you are with kids.

our room faced water and my kids fed the ducks

the laundry area, kitchen supplies, and reception area is great

i also enjoyed the breakfast and easy check in

i love to cook so the kitchenette is so convenient and it gives a home feeling, my son loves the pool and my girl apart

room was very big with a kitchen, living, and separate bedroom

i would use the gym if it has a pull-up bar and place for doing sit-up

the first room smelled like a kids, gym locker

stay, super clean room, nice facilities (gym, pool, bar, restaurant), and comfortable bed

pool food

facility, used laundry room and hot tubs

very clean, friendly staff, fantastic breakfast.

at the bar the help could not make a martini or bloody mary; eventually it was the hotel general manager

bar area is non-existent

clean spacious good breakfast

front office and bar staff were very friendly

kids liked that they had popcorn freshly made for all guests to enjoy

free wifi very good

pool wasn t open

i loved the cleanliness, the mini-fridge in the room, the pool and hot tub.

cleanliness and room service are a plus.

got a bit boring because it's the same options everyday and the gym is a bit small, but we liked a lot about this place and would definitely stay here again

i liked the services accessible free breakfast, laundry if needed.

the location and all the kids yelling and screaming until 10pm at night in the pool

good hotel facilities such as swimming pool, gym and self service laundry

it was clean and had a laundry

clean good parking close to all decent gym

the hotel was nice. the staff was friendly. the room service was faster than expected.

we had a upper room floor overlooking the bay great value , updated interior bar , lobby

room service menu was not in the room

was perfect

breakfast etc perfect for pre flight

priced well with great breakfast & coffee/tea 24 hrs day in lobby

breakfast was great, the whole place was spotlessly clean, the staff were all very friendly and

dark to sleep, sofa living area, comfy bed, kitchen has all we need though not used this time, breakfast decent, nice gym we didn’t use this time, apples at reception for night snacking,

gym, great breakfast, friendly staff, clean and comfortable for business travel

like the location, the cleanliness, the helpful staffs, the hot breakfast, the comfortable room and bed

staff was very friendly and the bar was a nice asset for the evening

free breakfast

the swimming pool needs to be bigger and in a better location.

would have liked for the bar to be open on the weekend.

the food at provisions was excellent and the spa staff were lovely

room service is only on weekends, and i would like it to always be available

the spa and gym were a great amenity and we were invited to use it even after we checked out that morning

suite with view is spectacular and the claremont club had an amazing gym and the tennis courts were very nice to play

lattes on the property, and a menu not really set up for kids or even teens

and the swimming pool was fantastic

knowledgeable staff, complimentary tea/coffee always available, complimentary fruit, laundry facility, beautiful indoor pool, computer, newspapers, incredible building, very

the pool was gorgeous, perfect temperature and so relazing

beautiful architecture and pool. friendly service.

opening times for the bar and excellent restaurant (tues-sat only)

24 gym

to order out bistro was out of certain foods the kids would eat and very expensive to buy soda and water other than that our stay was excellent and

room service 21% is a bit ridiculous

free breakfast, gym or access to courtyard due to ridiculous california covid laws

operated laundry machines, microwave in the room, more attachments for the gym equipment currently in place for cables, card access for the room often inoperable and security

there are free wifi

beds were a little hard and no room service, microwave, or refrigerator

it was difficult to get in the wifi

the bar tender was funny and had interesting discussions

no pool or gym.

gym had free weights and not just machines

this is not a negative toward the graduate, but i will look forward to when the bar & restaurant are once again open

tiny gym

good with kids and family friendly but the style of the accommodation (no separate rooms) probably not great

staff a bit lost at times and gym very basic

breakfast was good standard holiday inn express fare

room look exactly as the picture that was a plus for me and the spa bath was perfect as well

free parking, clean, quiet, free hot breakfast, easy check in

everything was great! breakfast could benefit from bacon and potatoes.

the only thing i didn't like was that there are not enough rooms with spa bath.

receptionist i like the courtesy of staff the helpfulness very clean room comfortable bed diamond bar and grill it was all good

pool was under construction but too cold to swim anyway but hopefully the next time we stay it will

i was able to order room service in the morning too which made my first day there much smoother

the pool was very unclean with maybe 20 mosquitos in it

pool, bar and dining along with the room and employees were wonderful/excellent!! thank you!

i especially enjoyed the kitchen and was able to cook several meals for friends and family during our for night stay

great bar on rooftop, great location, good breakfast

the roof top bar was very good. very good food and friendly helpful service.

didn't like when we opened one of the cupboards in the kitchen and found an enormous dildo that someone had left behind

doors separating the living area and the bedroom helped with sleeping arrangements with young kids

i like the soap bar for bath

a day parking

sizeable room. hotel restaurant had pretty good food and room service.

guys are really friendly in bar and really know to accommodate guest

they have an airport shuttle for hotel guests to the airport

pool and staff

there is a pool, but no hot tub

there was an outside balcony to sit and relax overlooking the pool

property looks a little less than desirable from the front entrance, but the interior courtyard/ pool area was a lovely unexpected surprise

value for the money, room clean and comfy, big room space, and very nice balcony overseeing the pool

n/a - didn't have the breakfast

the breakfast was wonderful as well

great free breakfast and good coffee with real half and half.

to start i was supposed to get a 2 bed bedroom and didn't my kids have to sleep in the bed sofa, very uncomfortable

location to airport, the mini market in lobby., the breakfast was great, early check in!

took over jacuzzi, used up all of the towels in the pool area, allowied their kids to throw jacuzzi water into pool, vaped inside jacuzzi with children

we got warm cookies when we checked in. there was a gym, sauna, pool+ hottub and a laundry room.

laundry room is the pits

the view, breakfast, the room.

my kids really enjoy the indoor pool. i have no complaints...so far we are all satisfied!!

with valet parking, the check-in, the room was beautiful and exceptionally clean, the rooftop bar was amazing

roof top bar with a gorgeous view

was a timer for the light in the gym that would turn the lights off mid work out because it is on a motion sensor

i liked the idea pad in the room for ordering room service

gratuity to room service but acted rude when i didnt tip again

rooftop bar and restaurant with super service and amazing food and

i do wish the hotel itself offered more in hotel dining and room service, but overall it was a great stay

bed, pillow, shower, blackout curtains, wifi streaming apps with my phone to tv, everything was perfect

this hotel because of its location and because they told me that they use only fragrance-free laundry products on their bed linens and towels

), great gym facilities, hotel is walking distance of the giants stadium, automated robot room service to your room, really nice

no room service menu that i could find, but other than those few minor things, the stay was amazing

did not know about breakfast

loved the coffee and tea bar in the morning

heather at the bar was very friendly and helpful

we actually went there late one night and then when they opened for breakfast the next day

room service running 30-40 min wait, but when i said i was feeling ill, attendant said they ll

spa was closed on tuesday, has not gym/pool -needs to go to a closer facility

the room service delivery charge more than other hotels, but, obviously worth it!

the price for spa treatments was a bit high

would open up a bar there

the gym was also opened 24/7

desoration is great and kids enjoyed the facilities in the loby

alone, away from the kids

facilities were still open till late at night and even being able to use the gym at 1am was pretty surreal

the gym, and restaurant.

beautiful place love that they had a bar and coffee place downstairs. the view was amazing !

friendliness of staff coffee bar excellent healthy foods clean room

fitness center, clean room

hotel, restaurant and bar in hotel great at the end of a busy day and the coffee shop also fabulous

the coffee bar downstairs was nice and convenient

i also used the room service and laundry services and both overdelivered

pillows could be better outrageous service charges for room service

lounge and bar area. friendly staff. comfortable room. great shower.

my husband used the gym and was very please

would have liked for the bar to be open a bit later

staff, early check in

didn't use any of the other facilities or amenities offered like the gym etc as we were just staying overnight

staff have always been great with early check in and providing a room with a view

the price for a 4.5 star. the bar was nice, watched sports had a good drink and awesome food

accomadated us for 2 beds, high floor and late check out

we enjoyed the in-room service for breakfast, but it was very difficult to get into the $80/room budget

large modern room, great view, good room service food, friendly staff

we enjoyed the in-room service for breakfast, but it was very difficult to get into the $80/room budget

there was a very basic restaurant/bar, a decent sized gym and a very small business center

my advice: do not have breakfast downstairs

room service was good.

location, got an early check in upgrade for free, spacious and light room, very helpful staff, nice free tea and

thing i was unhappy about was that their restraint was closed so they didn't have breakfast in the morning

is amazing, services

hs)

excellent service from check in to housekeeping and room service

no gift shop, no atm, no 24hr room service.

no room service, breakfast

no room service, very loud noise and no bespoke orders during the breakfast

room service was overall very nice, service was excellent, however i wish there were some

lunch in the bar was very good

the pool, gym and breakfast

clean room and the gym faciliies

pool and hot tub not in working condition and had packed to enjoy

the restaurant and bar located on the property is excellent and very convenient

great food & drinks at the rooftop bar, and the hotel gives you a $30 credit for the rooftop bar each day due to some tax fee you have

check in and late check out it was perfect roof top was beautiful scene from the room was

everything was great. very pleased w/staff, restaurant, bar & valet.

love the decor and slightly quirky environment. will be great when the rooftop bar opens.

lovely restaurant and roof lounge on the top floor with a beautiful bar at the lobby level

location, clean, nice staff, great sheets, super gym

which i thought they mjst have great sound proofing, except i was trying to put the kids to sleep and the sound of the lift was disturbing them every time

things went smoothly. everything was easy, which is nice when you are traveling with kids.

downtown area at night is really not a good area to hang out especially with kids

or deodorant, valet parking was 75$ was a bit expensive, restaurant food was limited to one and kids didn't like their foods

super friendly staff, especially nice and patient with kids

24h gym was well-equipped

could be better - slow and pretty much unusable for anything serious - like netflix for the kids

the price of a cup of tea to go from the bar was $9+ ...

there is a bar and restaurant, service is great from the hotel

hours of bistro

kids aren t permitted use the gym either and there s no pool

breakfast included

no breakfast available

morning coffee bar and early evening cocktails were much appreciated

breakfast only oversight mini bar perhaps most expensive i’ve ever encountered

very good restaurant and bar. excellent gym facilities. comfortable room.

the gym, which guests of the hotel get to use was excellent too, this is accessible via the 4th floor

a great gym

a lobby coffee bar would have been nice

our kids, 19 and

i like everything about my stay. staff was very helpful and room service was great too.

view was a bit expensive to justify taking kids to eat

the views from the bar were wonderful

i've asked for express service for laundry (4 hours) but it didn't come until 24 hours later when i called (-) in this age why would u have a coin operated laundry (+)service was excellent (including valet and laundry services)

the gym was awesome!

our kids clearly annoyed the bartender by taking at seat at the bar when we planned on a pre-dinner

there was nothing i didn t like. i did not visit the lobby bar so i cannot comment on it.

amazing toiletries, good location, early check in and lovely staff

gym pool and view

friendly staff, allowed early check in and late check out

having a gym onsite was very useful and the hotel itself is located in a great spot.

charged me early check in fees 50% of the actual booking amount even they have available rooms at 10 am

be they have all types of rooms with cheap/budget rates too, i could see a lot of college /school kids ( may be part of some events) there during my stay and it was absolutely noisy around lift

received a courtesy call when room was ready for early check in

as we had a late flight the staff very kindly allowed us a late check out

the gym is not really a gym, it's just a room with 3 machines.

the gym is tiny and only allows for cardio. a detachable showerhead would have been nice too.

no bar to relax in

and no hot choco pods for kids, only coffee pods

the bar and restaurant - the minibar and everything else :)

the gym is well maintained and open 24/7

mini bar very expensive but they always are.

gym facilities could do with a bit of a revamp and some better air conditioning

the additional fee upon check-in when we did not use the wifi, gym or amenities

rooms are very small, as is the gym

doesn’t have a gym

love that breakfast and happy hour is included

they advertised a gym in the hotel and room service availability but was told that they did not have these things

location and cleanliness modern. price and no pet fee were huge great deal.

laundry prices are too high to

the gym is small and under equipped.

the hotel also has a great bar downstairs with very friendly waitstaff

gym was way too small

no laundry facility

though it is family and pet friendly, amenities are not tailored towards kids

with two young kids and a lot

& 8 years old) and we spent 3 nights during new years eve

e asked for it) and we had to order room service as we arrived almost at midnight and the restaurant had just closed

employees very helpful and nice: they provided a good service and they were very nice with the kids