lovely simple breakfast. nice dinning on the deck. amazing morning vibe.

the bar is open all day but the restaurant is only open for breakfast, lunch and dinner

the happy hour bar with good selection of wine and food added charm to the experience

choice of the drinks at the bar was poor, the breakfast was very disappointing, no hot items available and also no choice of

me and my kids loved it! it was great

patio off the bar was a great place to relax

water/ice refill station on my floor instead of other hotels where i’m traveling to their gym to replenish myself

great bar and service

though i travelled solo, found many families with small kids, very family friendly hotel

gym was great

we were eating breakfast there were kids playing on a piano in the morning room

gym good have been better, quite basic

the rooftop bar, there was a mix up in the kitchen and it took a while to get our food

kids wished it had a pool and maybe a lil more seperation from tv area for bed room but other then

love the sofa bed for my kids and pillows were

comfy beds good values for 2 separate bedrooms that is reallz big help when traveling with kids

morning breakfast was well equipped

the double beds are comfortable, though the smaller one is not enough for two older kids

there is no other way to get to the breakfast area (or gym, or laundry) except by one elevator

what about the kids with over

breakfast too expensive for what you get, especially for kids

views and breakfast

the hotel also accommodated an early check in and late check out as well as luggage storage

the common areas (and the gym) are beautiful

much care for the breakfast from room service however our late night snacks (french fries for the kids) were wonderful

my kids were able to go shopping on christmas eve and the movies on christmas day

place great breakfast loved the bar in the lobby my transfer to my cruise was good could not find a

simple breakfast i guess to keep i n line with covid rules.

recibimiento desde el shuttle del aereopuerto el recibido el desayuno muy rico y todos atentos me permitieron dejar mi

room service the cleaning lady was nice and loving

kitchen light dim

there was no soap bar or dish soap in the bathroom and kitchenet

woke up at 9am and breakfast was almost over and i missed the waffles…oh well

staff very friendly and efficient. kitchen quite good. location fantastic.

breakfast time, we always needed to ask for food from the kitchen as there might be a few or none left

no information in the room if you could order room service

was breakfast in the morning

additionally, the pool, hot tub, and fitness center were all closed for renovations

drew, in the breakfast kitchen area, was amiable and makes one of the best omelettes i have ever tasted

the guys that make the eggs on request are charming and the kitchen staff are kind

clean and has a gym and pool

the rooms was very clean service at the bar was perfect if i have to i will stay again

time of bar and food openings made us leave the hotel and look for something outside.

airport shuttle was easy but did have to wait 45 minutes for pick up

the shuttle service to the airport allows for easy access to nyc via the train service

would love to have breakfast as soon as the covid-19 is under control and we can enjoy the gym.

and gym on second floor has everything you need to do a decent work out

room service knocked twice before the check out time to check whether we had left or not.

clean and staff are extremely friendly the italian restaurant was good and the gym is also good

gym

to airport with free shuttle

and old the door was broken and looked very bad the breakfast was minimal with no options for kids

we arrived real late and this was our first time in newark /nyc area and we traveled with kids

i wish the pool and gym was open but it's due to the area and covid-19 measurements

we had a pizza at the bar in the evening- it wasn't

by the airport, very clean and well maintained and looks brand new, i love the bar and lounge area, i m definitely going back there next year

my flight

very nice hotel, excellent staff. wonderful room service. everything we need, we found it.

all hidden cost and facility are hidden 2 room booked we were 4 people 2 breackfast provide and 2 kids who were over 18 should mention before booking not after booking thats kids over 18 will be

room, and shuttle service to and from airport.

kids loved the large pool

kids loved the large pool

and my new wife came in late after our wedding and were hoping for room service but it had closed early

gym and pool under renovation

bar closed too early

style; location; restaurant and bar are beautiful and spacious; food and drinks quality

is exceptional -- most especially if the weather is nice and you can enjoy the outdoor terrace / bar area on the 5th floor with a view of the statue of liberty

the other hand, when i dined at a small table by the bar at the other end, one evening, the service was risible

place to stay overnight with kids after a long trip with late arrival at night

gym looks nicer than most hotels

easy check in and the shuttle driver was perfect! room was clean and comfortable.

room service food portions are huge good if you're hungry

comfortable room, great gym and good restaurant/bar

clean rooms and good room service

the property had all basic facilities like parking, fitness gym and swimming pool

our first greeter on reception was really nice, he organised for a late check out which helped us out a lot

shuttle to airport worked out great

the airport shuttle and the comfy beds

overall great value, convenient and cheap laundry facilities and good location

few minor things -- slow elevators, shower doors didn't stay closed very well, wifi went out when there was a rain storm

distance from the train stations, quiet and piecefull at night, but with great restaurants and bar options with walking distance close enought to enjoy and relax after a busy tourist day

staff, wanda was very kind and helpful when we checked in, all facilities were very clean and room service was excellent

it was a great location. great view, great staff, great room, great gym.

d :-) the gym, the proximity of shops, landmarks and transportations

everything was clean and comfortable. friendly staff. good location. the wifi was good.

the staff couldn't provide quarters to use in the laundry and sent me on a fishing expedition

very nice breakfast

early check in was $50 extra which was not stated prior to checking in though i had called multiple

room service is not the best

gym facilities were lackluster

laundry no microwave to heat up a meal no fridge

the lack of laundry service was also disappointing

mention they offer a continental breakfast and tell you it s not a big deal, but the reality is that it is more than decent, with

sadly there was no ability to have a late-night bite- you had to order fast food from uber eats

bar says they can serve alcohol after the bar closes but front desk says they don't have the key so

great service for a beautiful glass of chardonnay even though the bar was closed!

people on our floor kids running the hallways and screaming from room to room

feel that breakfast was on the high side for kids

above us there were some very noisy kids who were jumping in the middle of the night

them the confirmation then they give us two room far a way from each other (401-425) since my two kids is 8 and 5 years old my wife refused to make our kids sleep far a way from us so when ended up

the bar could have had more of a selection of alcohol.

clean room's,great staff great bar staff especially on tuesday and wednesday night and night 3/5-3/6/19

i loved that they had a bar and breakfast in the morning

gym small but functional

it was nice having a little bar in the lobby, but it was not well-stocked

the lobby bar could have been a little better.

the gym needs work though

downstairs there is a shop open 24 hours a day and a bar with fresh food open till night hours

did not have breakfast in hotel. ordered room service twice. very good.

large clean room with a very comfortable bed - nice view - late check out in the weekend - very helpful

no room service for food and drinks. :

the burger bar in the ground floor was very nice, especially since we got nice food vouchers every day, a

would have liked a room service menu and more information about area available in room.

it was real noisy in the halls kids was up and down all night

free shuttle bus was very handy for getting to/from the airport, and when we arrived the staff on

the pool was open for our kids

breakfast was over too early

rooms spacious, staff very friendly, kids loved the pool

the kids also loved it

they said the room os good for 2 adult and 2 kids there were un necessary furniture in the room it would be better if the put one single sofa

continental breakfast was lackluster. nothing bad but nothing to talk about.

rcon, bathroom, tv, wifi)

wifi and satellite tv worked perfectly during my stay and there's gym at the basement

great views and location. decent little gym

the view from the 12th floor was amazing and the bar at the bottom floor was so cute and fun.

the hotel provided with a fitness and a bar with outside seating with a stunning view to the wtc

hotel was a little outdated. the gym didn't have water in the fridge at all and was very hot.

bed was comfortable. staff was extremely kind and helpful. gym was quite nice

so many amenities gym, pool and spa, laundry room, ice machine that all came in extremly handy.

rooms were comfortable, pool was a nice option for the kids

i did not like that it was 8 pm and the other guest had their kids playing in the hall

had free wifi but also one you could pay for

no room service - had to go downstairs for toothpaste in the morning

all you need hotel - great location, staff, services, rooftop bar etc. best hotel in ny.

it has a small gym, water stations on each floor and laundry machines guests can use free of charge

to order me a taxi and was told they dont do that- not great, also the proceudre to order room service is bad and does not

bar with a perfect view in 20th floor

i like the laundry

have stayed in the last few months free apple macs to use in business centre small but adequate gym

like the location, hotel, staff, 20th floor restrauant and gym, it was a great experience i'm glad i book and stayed

not getting room service each day.

wifi easy to use, lobby super comfortable, shower, aircon and facilities good, rly easy to get new

luckily, we always bring a portable wifi with us to avoid issues

breakfast was fine

the breakfast became boring from the second day. good to play with different breakfast menu.

they accommodated me easily despite my unannounced early check in

the gym was quite basic - would have liked more equipment but good to even have one at all.

the gym equipment needs updating.

the rooftop bar and room service were also excellent

i traveled with my wife and teenage kids it was great to feel safe and relaxed in a big city

mini bar and breakfast also very much a business hotel, for our young kids it was all fine but maybe a bit too formal

good size room lovely views and good gym

there’s a nice small park for the kids

shower, location, availability of transportation, complimentary wifi, snacks, and non-alcoholic

delicious breakfast in the restaurant

free snack bar was great

was not at par, only a few items , repeat everyday , kids meal is not included in room price room maintenance- i had broken light in barroom, bathroom

was incredibly spacious, with large, comfortable beds—an important factor when traveling with kids

edie on the entrance was so friendly and made the impression of the hotel even better, our kids so loved him

great location. good size room for new york. high quality facilities especially the gym.

we needed to order pizza for the kids and had challenges using our phone and the receptionist offered to do it including accepting

the bar staff were also friendly and helpful

the quality of the hotel and the quiet rooms. the bar was amazing.

also much appreciated that they were able to accommodate my early check in request (coming from a 18h flight) and also received an upgrade to a grand king for

breakfast was very good

the rooftop bar was fine, although the top was closed

location superb housekeeping lovely bar area

breakfast was delicious

loved having a restaurant and bar on site

the fitness center was very accessible

fitnessclub

room was clean and well presented. breakfast came at a good time also! room service was good

thing i had a problem with (and it's a very very small thing) is that i couldn't get the free wifi (+) very nice clean and quiet room with nice ac and wifi (-)i could not log in to the wifi. (+) it was easy to sign up for hilton points so we could use the free wifi (-)if you have hilton honors free wifi otherwise you have to pay daily for wifi. (-)slow wifi (-)disliked the requirement to become a loyalty member in order to access wifi (-)no free wifi in the room (+) hilton honor member has free wifi (-)wifi wasnt working the tv had crappy channels and the signal was really bad and to drink water or

was not prepared for 4 persons at the time of out arrival, we had to wait for stuff for kids - then it was ok

more breakfast options

lively bar and wonderful breakfast

lively bar and wonderful breakfast

friendly and welcoming staff, prosecco on arrival, room quiet and comfortable, bar and restaurant

no concierge, limited wifi

the same time with the kids and in this price one can expect at least a sized room

nice gym

so we had to spend the day and night in a dirty room with dirty beds with my kids

gym is well equipped.

the gym was large and well equipped

the staff was helpful and friendly. the laundry room is nice. the room was comfortable.

breakfast was good

i love the king size bed room, with the little kitchen area and nice plates and glasses.

com gave a wrong information of the room as having kitchenettes but it didn’t

points: the hotel staff, the free breakfast, the kitchenette in the room, the room service, they keep your bags before check in and

the rooms are cleaned daily, the staff is awesome and the gym is comfy

clean n the gym n restaurant help there

good position in a heart of downtown manhattan small but clean gym cozy room excellent staff

just a really sketchy environment for myself and the kids

the best was the location and wifi free it’s was a modern hotel with espectacular gym

small shop and bar in hotel

fitness room is decent but only one bike machine

early check in, friendly staff, nice view, close everywhere.

i'd only wish to have a bar open in the hotel :) and a wellness department

because of covid the kitchen and bar was closed, that was unfortunate.

the hotel bar is nice and the in-house restaurant

attentive staff great spa & pool

the rooms were impeccably designed spacious, modern, and luxurious, with stunning city views and incredibly comfortable beds

the tv and expensive room service

indoor pool and excellent gym

also we were able to do a late check out

also felt safe with kids roaming (slightly)in that you couldn’t get in unless you had a room key

great fun hotel with dj and activities for adults and kids!

area were the sofas and games (which was the biggest attraction for us as we were travelling with kids) is actually a bar open to the public

the views and bar area was very nice.

had a small gym but very functional

with a smile and a friendly welcome, bed took me into dreamland, so great, shuttle driver accommodated getting me to terminal a which i normally would have to take another

we had to pay extra for early check in .

very clean. courteous staff. breakfast was good.

room charge fees for in room service

that s is wasn t no room service

location, specious rooms, amazing lobby to spend the evening playing games with kids, friendly

that you had to go get ice from the bar and that it had no room service

the free wifi was great. the staff was very helpful!

no room service

breakfast is very good. we ve been having room service. service was fast

the food, the water, the curated bar in the room and the products in it, bed was super comfortable, restaurant was great

service and attention to detail from the laundry to room service and housekeeping

% nicely added so you don't have to count) = $11

service and attention to detail from the laundry to room service and housekeeping

over priced room service but i suppose it's always like that.

i also used the gym, which is well-equipped with two floors featuring cardio machines and free weights super

room service - in part of dining was below expectations regretfully

the gym is also good

great bar in the hotel

my wifi didn t work the first time on the 4th floor and she was hesitant to give me another room but

6 years old) - most waited longer

love that they have laundry area and has free shuttle to newark airport

early check in.

i called the front desk on the day of our check out asking about the late check out, and again i was willing to pay extra because our flight was not until 8pm and i

clean and convenient, lady at the reception gave us a late check out.

staff were able to accommodate me with an early check in.

and very annoyed being that we were not able to sleep and we have a flight today with our little kids who also couldn t sleep since it was so hot

room service was not available during the day, this was not very good

no signs for shuttle bus

the availability of necessities were a nice addition like breakfast even if i missed the chance just knowing it was there and complementary was good enough

hotel location is close to the airport with shuttle service. excellent services

good room service

room service was great

i ordered room service and the wings and turkey club were delicious

wifi was not working

lobby and hallways were filthy, one of the vending machines and atm were broken, gym was closed

the free wifi did not connect at all

room service and take out service options presented were on the expensive size.

they had no in-house room service but there is a restaurant in a neighboring hotel which is open till 1am

everything was pricey in the restaurant, room service and mini bar

staff attentive and more than helpful, food in restaurant on ground level excellent and fitness gym facility fantastic

additionally, the bar that is in the hotel is also perfect for a first look and additional wedding photos

there is a gym, but most hotels have gyms

it has the most gorgeous bar and i will be back again soon

call room service they didn't have anyone to fix

also, the sofa bed in our room was broken, so one of the kids slept on the sofa itself, as opposed to the foldout

also guest laundry was very handy

machine should be close to guest laundry as we didn't know where to get soap

added bonus that wifi and breakfast are included which is not the case with all the airport hotels

the lifeguard at the pool was quite rude.

and when i imagine being there during the summer, the rooftop terrace with bar and pool, it has to be even more perfect

spa wasn t open was looking for some me time, only went to the gym for half an hour but ehhh

provide but not as i wish, they need to provide hard pillows as well, when we asked receptiom+room service, they don't either know what im asking for

staff very friendly, room comfortable, great bar and cage